Manuals+

JADENS JD-268BT Thermal Label Printer

User Manual - Version 2.0

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Please contact Warranty@jadens.com to extend the warranty to 3 years with your order No.

1. Appearance

Diagram showing the JADENS Thermal Label Printer and its components.

  • Release Latch
  • Feed/Reset Button
  • Print Head
  • Paper Cutter
  • Roller
  • Paper Holder
  • Paper Guide
  • Power Supply Port
  • USB Cable Port
  • Power Switch (O=off I=on)

2. Packing List

Diagram showing the items included in the printer package.

  • Printer
  • 1 Fan-fold Label
  • Paper Holder
  • User Manual
  • Power Adapter & Cable
  • USB Cable
  • USB C to USB Adapter: For Mac
  • U-disk: Instruction video

If any accessories are missing, please contact us to get support.

3. Printer Connection

Note:
  • Ensure the printer is OFF.
  • Use original power adapter only to prevent harm or injury.
  • Unplug if not in use for a long time.

Diagrams illustrating the printer connection steps.

  1. Ensure the printer is off. [Power switch illustration showing OFF position]
  2. Attach the power cord to the adapter. [Illustration of connecting power cord to adapter]
  3. Connect the power. [Illustration of connecting adapter to printer power port]
  4. Plug the power cord into the socket. [Illustration of plugging adapter into wall socket]
  5. Connect the USB cable to the printer. [Illustration of connecting USB cable to printer]
  6. Connect the printer and computer. [Illustration of connecting USB cable to computer]
  7. Turn the power on. [Power switch illustration showing ON position]

4. The Suitable Label Size

JADENS printers work with any Thermal Direct Label, compatible with a width range from 1.57" to 4.1" and length over 1.18".

Ideal for 4"x6" labels.

Diagram showing standard label sizes.

  • 4"x6"
  • 4"x3"
  • 4"x2"
  • 3"x2"

5. How to Feed Label

Diagrams illustrating the label feeding process.

  1. Ensure the printer is off.
  2. Pull the release latch to open the cover.
  3. Load the label and adjust the paper guide to fit the width of paper. The label you peel off should be facing up (toward the ceiling).
  4. Carefully close the cover.
  5. Turn the power on.

JADENS will start automatic label identification. The label will go back and forth for several times and then be positioned at the tear-off point. JADENS is ready to print.

Tips: Anytime you change your label, run the automatic label identification. Press and hold the feed button until you hear one beep.

Diagrams showing Fan-fold Type Label Loading and Roll Type Label Loading.

6. Installation for Windows

Note: Recommend to close security software before installation in case of preventing installation, and you can open it again after installation.

Compatible with: Win 7 or later. Also supports Chromebook, Linux, Win ARM.

Installation guide video is available on the U-disk for better reference.

Step 1: Install the driver

a. Connect power and computer (Please skip this step if you have finished it before).

b. Install the driver and printer for Windows:

Copy the driver file (Label Printer Driver Setup.exe) from the U-disk to your PC desktop, then open and install it.

Alternatively, you can download the driver for Windows (JD-268BT) from: https://www.jadens.com/support/download/label-printer-drivers/. (Driver versions may be updated; see latest info at support.jadens.com).

Screenshots of the Windows driver installation wizard.

  • Select Destination Location: The installer will guide you to choose an installation folder (default: C:\Program Files\LabelPrinter).
  • Ready to Install: Confirm settings and click 'Install'.

Follow the on-screen prompts. After installation, click 'Get USB Port' to detect the printer, then click 'Setup'. The printer should be successfully set up.

Tips: If you encounter a 'Printer Disconnected!' message, ensure your computer and printer are properly connected via USB and powered on, then try installing again.

Step 2: Add the Bluetooth of Printer

a. Keep the printer and computer connected with the USB cable. Navigate to Windows Settings: Click 'Setting' > 'Devices' > 'Bluetooth & other devices' > 'Add Bluetooth or other device'.

Screenshots showing Windows Bluetooth pairing process.

Follow the prompts to add the JD-268BT device. You may need to enter a PIN (e.g., 0000).

Step 3: Match the COM port

a. In Bluetooth Settings, go to 'More Bluetooth options' > 'COM Ports'. Identify the OUTGOING COM port associated with your 'JD-268BT_XXXX' device (XXXX are suffixes that may vary). Note down this COM number (e.g., COM3).

b. Change the printer's port to match the identified Bluetooth COM port: Navigate to 'Printer & Scanners', find 'Label Printer(4inch)', click 'Manage' > 'Printer properties' > 'Ports'. Select the COM port that matches your Bluetooth COM port (e.g., COM3) and click 'OK'.

Screenshots showing printer properties and port selection.

Note: Please ignore the message 'Driver is unavailable', as this is normal and will not affect printing.
Tips: If you cannot find the correct COM port match, restart your computer and printer, then reinstall the driver.

c. You can now unplug the USB cable. Open a PDF file (recommend using Adobe Reader), select 'Label Printer(4inch)' as the printer, adjust preferences (darkness, speed, size), and click 'Print' (via Bluetooth).

Note: If printing is unsuccessful, please restart your computer and printer, then install the driver again.

7. Installation for Mac

JADENS printers are only compatible with MAC OS V 10.9 or later.

An installation guide video is available on the U-disk for better reference.

Step 1: Install the driver for Mac

a. Connect power and computer.

b. Copy the driver file (Label Printer-MacOS.pkg) to your desktop and install it. You can also download the driver for Mac (JD-268BT) from: http://www.jadens.com/support/download/label-printer-drivers/. (Driver versions may be updated; see latest info at support.jadens.com).

Screenshot showing a security warning: "Label PrinterMacOS1028.pkg" can't be opened because it was not downloaded from the App Store.

Your security preferences allow installation of only apps from the App Store.

Step 2: Adjust Security & Privacy Settings

c. Open 'System Preferences', then click on 'Security & Privacy'. (If you do not see the warning, you can skip this step).

Screenshot of Mac System Preferences showing Security & Privacy.

d. Click on the 'Open AnyWay' button. (If you do not see the warning, you can skip this step).

Screenshot showing the prompt to open the application from an unidentified developer.

Click 'Open' to continue installing the printer. Follow the installation steps until you see the 'The installation was successful' window.

Screenshots of the Mac driver installation wizard, showing steps like Welcome, Select Destination, Installation Type, Installation, and finally, The installation was completed successfully.

Step 3: Verify Installation

f. Open 'System Preferences' and click on 'Printers & Scanners'. Your JADENS printer should be listed.

Screenshot of Mac System Preferences showing Printers & Scanners.

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