JADENS

Thermal Label Printer

JD-168BT

User Manual

Version: 2.0

Customer Support

Please kindly contact us if you have any question or concern when installing and using.

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Extended Warranty: Please contact Warranty@jadens.com to extend the warranty to 3 years with your order No.

1. Appearance

The printer features a sleek design with the following external components:

Feed/Reset Button: Located on the front.
Paper Cutter: Integrated on the front.
Release Latch: Used to open the printer cover.
Power Switch: Typically located on the back or side.
Print Head: Located inside the printer, accessible when the cover is open.
Paper Guide: Helps align the label paper.
Power Port: For connecting the power adapter.
USB Port: For connecting to a computer.

2. Packing List

The package typically includes:

JADENS shipping label printer
Power adapter
Power cord
USB cable
USB-C to USB adapter (for Mac)
U-disk (containing instruction video)
User guide
1 roll of labels

Note: If any accessories are missing, please contact JADENS support.

3. Printer Connection

Note:

Ensure the printer is OFF before connecting.
Use the original power adapter only to avoid damage.
Unplug the printer if it will not be used for a long time.

Connection Steps:

Ensure the printer is OFF. [Image shows power switch in OFF position]
Attach the power cord to the power adapter. [Image shows power cord being plugged into adapter]
Connect the power adapter to the printer's power port. [Image shows adapter plugged into printer]
Plug the power cord into a wall socket. [Image shows plug in socket]
Connect the USB cable to the printer's USB port. [Image shows USB cable plugged into printer]
Connect the other end of the USB cable to your computer. [Image shows USB plugged into computer]
Turn the power ON. [Image shows power switch in ON position]

4. The Suitable Label Size

The JADENS printer is compatible with any Thermal Direct Label. It supports a width range from 1.57" to 4.1" (approximately 40mm to 104mm) and a minimum length of 1.18" (approximately 30mm). It is ideal for 4"x6" labels.

Label Standard Sizes:

[Diagram showing standard label sizes: 4"x6", 4"x3", 4"x2", 3"x2"]

5. How to Feed Label

Ensure the printer is OFF. [Image shows power switch OFF]
Pull the release latch to open the printer cover. [Image shows release latch being pulled]
Place the roll label or fan-fold label inside the printer. Adjust the paper guides to fit the width of the paper. [Image shows label roll loaded and guides adjusted]

Note: The label you peel off should be facing up (towards the ceiling).

After closing the cover and turning the power ON, the printer will perform automatic label identification by moving the label back and forth. Once positioned at the tear-off point, the printer is ready.

Tips: Anytime you change your label, run the automatic label identification. Press and hold the feed button until you hear one beep.

6. Installation for Windows

Note: Recommend closing security software before installation to prevent conflicts. You can re-enable it after installation.

This printer supports Windows 7 or later. It is also compatible with Chrome OS, Linux, and Win ARM.

An installation guide video is available on the provided U-disk.

Step 1: Install the driver

Connect the printer to power and your computer. (Skip if already done.)
Install the driver for Windows: Copy the driver file (e.g., "Label Printer Driver Setup.exe") from the U-disk to your PC desktop and run the installer.

You can also download the latest driver from: https://www.jadens.com/support/download/label-printer-drivers/

[Screenshot showing driver installation wizard: Select Destination Location. User clicks 'Next'.]

[Screenshot showing driver installation wizard: Ready to Install. User clicks 'Install'.]

After installation, click 'Get USB Port' to detect the USB port connected to the printer, then click 'Setup'. The printer should be successfully set up.

[Screenshot showing printer driver setup: selecting printer model and clicking 'Get USB Port' and 'Setup'.]

Tips: If you encounter a 'Printer Disconnected' message, ensure the USB cable is properly connected and the printer is powered on. Then, try installing again.

After setup:

Check your computer's settings to confirm the printer is installed. Navigate to Settings > Devices > Printers & scanners. You should find 'Label Printer(4inch)'. Click 'Manage' to print a test page and verify successful setup.

Note: If printing fails, restart your computer and printer, then reinstall the driver. Repeat installations may create duplicate printer entries; always use the latest installed version.

Step 2: Add the Bluetooth of Printer

(Keep the printer and computer connected with USB cable). Click 'Setting' > 'Devices' > 'Bluetooth & other devices' > 'Add Bluetooth or other device'.

[Screenshot showing Windows Settings menu, highlighting 'Devices' and 'Bluetooth & other devices'.]

Find the Bluetooth printer named 'JD-168BT_XXXX' (where XXXX is a suffix), input PIN 0000, and connect.

[Screenshot showing 'Add a device' window, selecting the printer and entering PIN.]

Step 3: Match the COM port

Click 'Bluetooth & other device' > 'More Bluetooth options' > 'COM Ports'. Check the OUTGOING port for your 'JD-168BT_XXXX' device and note the COM number (e.g., COM4).

[Screenshot showing Bluetooth Settings with COM Ports tab, highlighting an outgoing COM port.]

Change the printer's port to match this Bluetooth COM port. Navigate to 'Printer & Scanners' > Find 'Label Printer(4inch)' > 'Manage' > 'Printer properties' > 'Ports'. Select the COM port that matches your Bluetooth connection (e.g., COM4) and click 'OK'.

Note: You may see a 'Driver is unavailable' message, which is normal and does not affect printing.

Now you can unplug the USB cable. Open a PDF file (Adobe Reader recommended), select 'Label Printer(4inch)' as the printer, adjust preferences (darkness, speed, size), and click 'Print' (via Bluetooth).

Note: If printing is unsuccessful, restart your computer and printer, then install the driver again.

7. Installation for Mac

JADENS printers are compatible with macOS V 10.9 or later.

An installation guide video is available on the provided U-disk.

Step 1: Install the driver for Mac

Connect the printer to power and your computer.
Copy the driver file ('Label Printer-MacOS.pkg') to your desktop and install it. Alternatively, download the driver from http://www.jadens.com/support/download/label-printer-drivers/.

[Screenshot showing a macOS security warning: "Label PrinterMacOS1028.pkg" can't be opened because it was not downloaded from the App Store. Your security preferences allow installation of only apps from the App Store. User clicks 'OK'.]

Open "System Preferences", and click on "Security & Privacy". (If you don't see the warning, you can skip this step.)

[Screenshot showing macOS System Preferences icons, highlighting 'Security & Privacy'.]

Click on the 'Open AnyWay' button. (If you don't see the warning, you can skip this step.)

[Screenshot showing Security & Privacy settings with an 'Allow apps downloaded from' section and an 'Open Anyway' button.]

Click 'open' and continue to install the printer. Follow the on-screen installation steps until you see the "The installation was successful" window.

[Screenshots showing the installation progress and the final success message.]

Open 'System Preferences' >> click 'Printer and Scanners'.

[Screenshot showing macOS System Preferences, highlighting 'Printers & Scanners'.]

Click '+' to add a new printer.

[Screenshot showing the Printers & Scanners window with no printers available and a '+' button to add.]

Click on 'Thermal Label Printer', and choose 'Select Software' from the drop-down menu.

[Screenshot showing adding a printer, selecting 'Thermal Label Printer', and choosing 'Select Software'.]

Choose 'Label Printer', then click 'OK'.

[Screenshot showing the Printer Software list with 'Label Printer' selected.]

Click 'Add'. The printer has now been successfully installed on your MacBook.

[Screenshot showing the printer added to the list in Printers & Scanners.]

Note: You can now print directly. For adjusting printing density, speed, or other parameters, refer to section 8, 'Printer preference setting'. If printing is unsuccessful, restart your computer and install the driver again.

8. Printer Preference Setting

8.1. Printer Preference Setting for Windows

Go to Settings > Device > Printer & scanners. Find your printer ('Label Printer'), click 'Manage', then click 'Printer Preference'. Here you can set the print page size, print speed, and density of the label.

(1) Setting the Paper Quality

a. Go to 'Page Setup'. Choose the corresponding page size based on your label size. Generally, most shipping labels are 4"x6".

[Screenshot of Label Printer Printing Preferences - Layout, Paper/Quality, Page Setup tabs. Shows stock selection like 1"x2", 4"x6", etc.]

b. In the 'Page Quality' tab, you can adjust the printing speed and darkness.

For density: If labels print out light or unclear, adjust the density. For Windows, set density between 8-12. For Mac, set density between 2-5.

[Screenshot showing Label Printer Printing Preferences with settings for Speed and Density.]

(2) Print a Sample File

a. Open a PDF file (4"x6" size recommended) in Adobe Reader. Click 'print', ensuring you have selected the correct printer ('Label Printer').

(If you want to print a Word file, transfer it to PDF first for best quality.)

[Screenshot of the Print dialog box, showing printer selection, copies, pages, and print settings.]

b. Go to 'properties' in the print dialog. Here you can set the page size, printing speed, and printing density.

Note: Before printing, ensure the size of the thermal labels loaded matches the size settings on your device.

[Screenshot of Label Printer Printing Preferences showing settings like Orientation, Speed, Density.]

c. Preview and check your desired settings (print size, density). Then click 'print'. If you do not have a PDF Editor, search for 'Bartender' on support.jadens.com for solutions or contact customer support.

Customer support is available via email and hotline:

8.2. Printer Preference Setting for MAC

This section guides you on setting print preferences for optimal printing on Mac.

a. Open a sample PDF file (4"x6" size) and click print.

[Screenshot of a PDF viewer showing a print dialog.]

b. Click 'page setup'. You can select the page size you want to print.

Note: Before printing, ensure the size of the thermal labels loaded matches the size settings on your device.

[Screenshot of a print dialog showing Page Setup options.]

If no suitable size is found, click 'manage custom sizes', input the width and height, then click 'OK'.

[Screenshot showing custom size input for labels.]

c. Click 'printer preference' >> Choose 'printer feature' >> set up 'Darkness' and 'Print speed'.

[Screenshot of printer features/preferences dialog.]

d. After setup, click 'Print'.

Tips: A larger number for darkness means higher darkness. If labels print out light, adjust to a higher value, 2-4 is recommended.

9. Smartphone APP Setup

Go to support.jadens.com, find and download the smartphone App and user manual for Android and iOS by searching "latest app".

10. Important Tips: Print Label of Multiple Size using 'Take a snap shot'

The 'Take a snap shot' function can resolve most printing problems by allowing you to print only the desired area.

1. How to print your labels with nonstandard size:

If your PDF/file is an unusual size (e.g., A4) and you cannot find a matching label size, use the 'take a snapshot' function.

(1) For Windows:

Open the PDF in Adobe Reader.
From the top panel, select 'Edit' > 'Take a Snapshot'. Choose the area you want to print.

[Screenshot of Adobe Reader showing the Edit menu with 'Take a Snapshot' highlighted.]

c. Click 'Print', set up the page size to match the labels you load, then print.

Note: Please ensure the page size matches the loaded label size. Otherwise, it may print over the label or be misaligned.

[Screenshot of Label Printer Printing Preferences showing stock/size options.]

(2) For MAC:

Find 'File' in the top left corner of your desktop > Click 'Open' > Click Desktop > Choose PDF file (or open with Adobe).

[Screenshot of macOS Finder showing file selection.]

b. From the top panel, select View > Rotate View > Clockwise so that the labels are side by side. (If the labels are laid vertically, skip this step.)

[Screenshot of PDF viewer showing View menu with Rotate View options.]

c. Next, from the top panel, select Edit > Take a Snapshot. Then click and drag over one of the labels that you need, so that you can print a specific range of label.

[Screenshot of PDF viewer showing Edit menu with 'Take a Snapshot' highlighted.]

(3) For Smartphone:

You can resize the label in the 'Shipping Printer' App.

2. If you want to print a label with a barcode, please ensure the barcode is printed vertically to prevent high temperatures from blocking or making it unscannable.

[Image showing a label with a barcode printed vertically.]

11. Frequently Asked Questions

Go to support.jadens.com to see FAQ.

12. Pro Tips

Anytime you change label size, run the automatic label identification by pressing and holding the feed button until you hear one short beep.
Press the feed button on the printer to skip a blank label.
To run a self-test, press and hold the feed button until you hear two short beeps.
Avoid using poor quality labels as they can damage the printer.
Regularly clean the printer head as outlined in the MAINTENANCE section.
If paper is jammed: Turn off the printer, allow the print head to cool down. Open the cover and ensure the rubber roller is clean. If dirty, use an alcohol pad to clean it. Allow the area to dry completely before turning the printer back on.

13. Driver Removal

For Windows:

Before removing, ensure the USB port is disconnected from your computer.

Go to Settings > Devices > Printers & Scanners. Find 'Label Printer(4inch)' and click 'Remove device'.
Click 'Print server properties'. Find the driver 'Label printer(4inch)' and click 'Remove driver and driver package', then click 'Delete'.

[Screenshot showing 'Remove device' confirmation.]

[Screenshot showing Print Server Properties with driver list and 'Remove' button.]

[Screenshot showing 'Remove Driver And Package' options.]

[Screenshot showing confirmation to delete the driver package.]

For Mac: