JADENS JD268BT Thermal Label Printer User Manual

1. Appearance

The printer features the following components:

• [Feed/Reset Button]: Used for feeding paper and resetting functions.
• [Release Latch]: Allows opening the printer cover.
• [Print Head]: Heats to transfer ink onto the label.
• [Paper Cutter]: Cuts the label after printing.
• [Roller]: Guides and advances the label paper.
• [Paper Holder]: Supports the label roll or fan-fold stack.
• [Paper Guide]: Adjusts to fit the width of the label paper.
• [Power Supply Port]: Connects the power adapter.
• [USB Cable Port]: Connects the printer to a computer via USB.
• [Power Switch]: Turns the printer on ([Power On]) or off ([Power Off]).

2. Packing List

Your package should contain:

• Printer
• User Manual
• Power Adapter & Cable
• USB Cable
• USB C to USB Adapter (for Mac)
• U-disk (containing instruction video and drivers)
• 1 Fan-fold Label (sample)

If any accessories are missing, please contact customer support.

3. Printer Connection

Ensure the printer is OFF before connecting. Use the original power adapter only. Unplug if not in use for extended periods.

1. Ensure the printer is off.
2. Attach the power cord to the adapter.
3. Connect the power adapter to the printer's [Power Supply Port].
4. Plug the power cord into a wall socket.
5. Connect the USB cable to the printer's [USB Cable Port].
6. Connect the other end of the USB cable to your computer.
7. Turn the [Power Switch] to the ON position ([Power On]).

[See FAQ at support.jadens.com]

4. The Suitable Label Size

The JADENS printer works with any Direct Thermal Label. It is compatible with label widths ranging from 1.57 inches (40mm) to 4.1 inches (104mm) and lengths over 1.18 inches (30mm).

The ideal standard label size is 4"x6".

[See FAQ at support.jadens.com]

5. How to Feed Label

1. Ensure the printer is off.
2. Pull the [Release Latch] to open the printer cover.
3. Load the label, ensuring the label you peel off faces up (towards the ceiling). Adjust the [Paper Guide] to fit the width of the paper.
4. Carefully close the cover.
5. Turn the [Power Switch] on. The printer will start automatic label identification, moving the paper back and forth to position it correctly.

Tip: Anytime you change your label type or size, run the automatic label identification. Press and hold the [Feed Button] until you hear one beep.

Fan-fold Type Label Loading: Load the stack with the paper feeding from the bottom, ensuring guides are snug.

Roll Type Label Loading: Place the roll on the [Paper Holder], feeding the label through the guides and under the print head.

[See FAQ at support.jadens.com]

6. Installation for Windows

It is recommended to temporarily disable security software before installation to prevent interference. You can re-enable it after installation.

This guide covers Windows 7 or later, Chromebook, Linux, and Windows ARM systems.

Installation guide video is available on the U-disk.

6.1. USB Connection Installation

1. Connect power and computer (if not already done).
2. Install the driver: Copy the driver file (e.g., 'Label Printer Driver Setup.exe') from the U-disk to your PC desktop. Open and run the installer. Alternatively, download the latest driver from jadens.com/support/download/label-printer-drivers/.
3. During installation, click '[Get USB Port]' to detect the printer's USB connection, then click '[Setup]'. The printer should be successfully set up.

4. If you see a '[Printer Disconnected]' message, ensure the printer is connected via USB and powered on, then try installing again.

5. Verify Installation: Go to [Settings] > [Device] > [Printer & Scanners]. You should find 'Label Printer(4inch)'. Click [Manage] and print a test page to confirm successful setup.

If printing fails, restart your computer and printer, then reinstall the driver. Repeated installations may create duplicate printer entries (e.g., 'Label Printer(4inch)(1,2)'); use the latest installed version.

6.2. Bluetooth Connection Installation

1. Ensure the printer and computer are connected via USB.
2. Go to [Settings] > [Devices] > [Bluetooth & other devices] > [Add Bluetooth or other device].
3. Select 'Bluetooth'.
4. Pair the printer: On the printer, press and hold the [Feed Button] until the LED flashes blue, indicating it's in pairing mode. Select 'JD-268BT' from the list of devices on your computer to pair.
5. Configure COM Port: Click '[Bluetooth & other devices]' > '[More Bluetooth options]' > '[COM Ports]'. Note the COM number for the 'JD-268BT_XXXX' outgoing port (e.g., COM3).
6. Change Printer Port: Go to [Settings] > [Printer & Scanners] > find 'Label Printer(4inch)' > [Manage] > [Printer properties] > [Ports]. Select the COM port that matches your Bluetooth connection (e.g., COM3) and click [OK].

If you cannot find the matching COM port, restart your computer and printer, then repeat the driver installation and pairing process.

You can now unplug the USB cable. Open a PDF file (Adobe Reader recommended), select 'Label Printer(4inch)', adjust printer preferences (darkness, speed, size), and click '[Print]' via Bluetooth.

If printing fails, restart your computer and printer, then reinstall the driver.

[See FAQ at support.jadens.com]

7. Installation for Mac

JADENS printers are compatible with macOS v10.9 or later.

Installation guide video is available on the U-disk.

1. Connect the printer to your Mac via USB cable and power.
2. Copy the driver file 'Label Printer-MacOS.pkg' from the U-disk to your desktop. Alternatively, download it from jadens.com/support/download/label-printer-drivers/.
3. Double-click the '.pkg' file to start the installation.
4. Open [System Preferences] and click on [Security & Privacy]. If a security warning appears regarding the driver, proceed to the next step.
5. Click the '[Open Anyway]' button to allow the installation.
6. Continue following the on-screen prompts until the 'Installation was successful' window appears.
7. Open [System Preferences] again and click '[Printer and Scanners]'.
8. Click the '+' button to add a new printer.
9. In the dialog box, click '[Thermal Label Printer]' and select '[Successfully]' from the dropdown menu.
10. Choose 'Label Printer' and click [OK].
11. Click [Add]. The printer is now installed on your Mac.

1. You can now print directly. For adjustments to printing density or speed, refer to Section 8: Printer Preference Setting.

2. If printing fails, restart your Mac and printer, then reinstall the driver.

[See FAQ at support.jadens.com]

8. Printer Preference Setting

8.1. Printer Preference Setting for Windows

To adjust settings like paper size, print speed, and density:

1. Go to [Settings] > [Device] > [Printer & Scanners].
2. Find 'Label Printer' and click [Manage].
3. Click '[Printer Preference]'.
4. Setting the paper quality:
   • Go to '[Page Setup]'. Select the page size corresponding to your label size (e.g., 4"x6" for most shipping labels).
   • In '[Page Quality]', adjust printing speed and darkness. For clear prints, set density between 8-12.
5. Print a sample file:
   • Open a PDF file (preferably 4"x6") in Adobe Reader. Click '[Print]', ensuring 'Label Printer' is selected. (For Word files, convert to PDF for best quality).
   • Click '[Properties]' to access settings for page size, printing speed, and density.
   • Preview your settings and click '[Print]'.

Before printing, ensure the loaded label size matches the device settings.

For advanced PDF editing or if you don't have a PDF Editor, search 'Bartender' at support.jadens.com for solutions or contact customer support.

Customer support is available via email at support@jadens.com or by phone at 1-800-752-7660.

8.2. Printer Preference Setting for MAC

To optimize print quality on Mac:

1. Open a sample PDF file (e.g., 4"x6") and click '[Print]'.
2. Click '[Page Setup]' to select your desired page size.

3. Before printing, ensure the loaded label size matches the device settings.

4. If your label size is not listed, click '[Manage Custom Sizes]', input the width and height, and click [OK].
5. Click '[Printer Preference*]' > choose '[Printer Feature*]' > set 'Darkness' and 'Print Speed'.
6. Darkness: A larger number indicates higher darkness. Adjust to 2-4 for clearer prints if labels appear light.
7. After setup, click '[Print]'.

[See FAQ at support.jadens.com]

9. Smartphone APP Setup

Visit support.jadens.com to find and download the latest smartphone app and user manual for both Android and iOS by searching for "latest app".

10. Important Tips: Print label of multiple size using "Take a snap shot"

The 'Take a Snapshot' function helps print specific areas, useful for non-standard label sizes or printing portions of documents.

10.1. Printing Labels with Non-Standard Sizes (Windows)

1. Open the PDF in Adobe Reader.
2. From the top panel, select [Edit] > [Take a Snapshot].
3. Click and drag to select the desired print area.
4. Click '[Print]', then set the page size to match your loaded labels. Click '[Print]'.

Ensure the page size matches the loaded label size to prevent misalignment or printing outside the label area.

10.2. Printing Labels with Non-Standard Sizes (MAC)

1. Open the PDF file via [File] > [Open] (or open with Adobe Reader).
2. If labels are laid out horizontally, select [View] > [Rotate View] > [Clockwise] so labels appear side-by-side. Skip if already vertical.
3. From the top panel, select [Edit] > [Take a Snapshot].
4. Click and drag to select the specific label area you need to print.
5. Click '[Print]' and ensure page size settings match your loaded labels.

10.3. Barcode Printing Tip

When printing labels containing barcodes, ensure the barcode is printed vertically. High temperatures can cause blockages if printed horizontally, making them unscannable.

[See FAQ at support.jadens.com]

11. Frequently Asked Questions

For answers to common questions, please visit support.jadens.com.

12. Pro Tips

• Automatic Label Identification: Anytime you change label size, press and hold the [Feed Button] until you hear one short beep to run automatic identification.
• Skip Blank Label: Press the [Feed Button] to skip a blank label.
• Self-Test: Press and hold the [Feed Button] until you hear two short beeps to run a self-test.
• Label Quality: Avoid using poor-quality labels, as they can damage the printer.
• Print Head Cleaning: Regularly clean the printer head as described in Section 17: Maintenance.
• Paper Jam: If paper jams, turn off the printer and allow the print head to cool. Open the cover, check for obstructions, and ensure the rubber roller is clean. If dirty, clean with an alcohol pad and let it dry before turning the printer back on.

13. Driver Removal

Before removing the driver, ensure the USB port connection to the printer has been removed from your computer.

13.1. Driver Removal for Windows

1. Go to [Settings] > [Device] > [Printer & Scanners]. Select 'Label Printer' and click '[Remove device]'.
2. Click '[Print server properties]'. Find the driver 'Label printer(4inch)', click '[Remove driver and driver package]', then click '[Delete]'.

13.2. Driver Removal for Mac

1. Open [Launchpad] > [System Preferences] > '[Printer & Scanners]'.
2. Find 'Thermal Label Printer', click the '-' button, then click '[Delete Printer]'.

[See FAQ at support.jadens.com]

14. LED Indicator

15. Specifications

16. Safety Tips

• The [Print Head] can become very hot after printing. Do not touch it until it has cooled down.
• Do not bend the power cord excessively or place objects on it, as this could cause a fire hazard.
• Keep the printer out of reach of children.
• Use only approved accessories. Do not attempt to disassemble or repair the unit yourself.
• Keep the printer away from water and liquids that could damage the device.
• Unplug the printer when it is not in use for extended periods.

17. Maintenance

17.1. Cleaning the Print Head

The printer head is a sensitive component located on the upper part of the printer when open.

[Caution]: The printer head can be very hot while the printer is running.

1. Ensure the [Power Switch] is OFF, remove the power cord, and open the cover.
2. Wait a few moments for the [Print Head] to cool down.
3. Clean the [Print Head] thoroughly using an alcohol swab (70% Isopropyl Alcohol pad is recommended). Do not use water.
4. Wait 2-3 minutes for the alcohol to dry completely, then close the cover.
5. Connect the power cord and print a [Test Page] to check if the cleaning was successful.