Customer Support
Please kindly contact Jadens support if you have any trouble or question when installing and using the printer.
- Email: support@jadens.com
- Phone: 1-800-752-7660
- Website: support.jadens.com
How can we help you today?
[Search bar for questions]
Scan the below QR code to talk with us:
[WhatsApp QR Code for Customer Support]
[Facebook QR Code for Jadens]
Extended Warranty
Please contact Warranty@jadens.com to extend the warranty to 3 years with your order No.
1. Appearance
A diagram shows the thermal label printer with the following labeled parts:
- Release Latch
- Feed/Reset Button
- Print Head
- Paper Cutter
- Roller
- Paper Holder
- Paper Guide
- Power Supply Port
- USB Cable Port
- Power Switch (O=off, I=on)
2. Packing List
The package includes:
- Printer
- 1 Fan-fold Label
- Paper Holder
- User Manual
- Power Adapter & Cable
- USB Cable
- USB C to USB Adapter (For Mac)
- U-disk (Instruction video)
If any accessories are missing, please contact Jadens support.
3. Printer Connection
Note:
- Ensure the printer is OFF before connecting.
- Use only the original power adapter to prevent harm or injury.
- Unplug the printer if it will not be used for a long time.
Follow these steps to connect the printer:
- Ensure the printer is off.
- Attach the power cord to the adapter.
- Connect the power adapter to the printer.
- Plug the power cord into a wall socket.
- Connect the USB cable to the printer.
- Connect the other end of the USB cable to your computer.
- Turn the power on.
4. The Suitable Label Size
The Jadens printer is compatible with any Thermal Direct Label. It supports a width range from 1.57 inches (40mm) to 4.1 inches (104mm) and a length over 1.18 inches (30mm). It is ideal for 4"x6" labels.
Standard label sizes shown include: 4"x6", 4"x3", 4"x2", and 3"x2".
5. How to Feed Label
Follow these steps to load labels:
- Ensure the printer is off.
- Pull the release latch to open the printer cover.
- Load the label and adjust the paper guide to fit the width of the paper. The label you peel off should be facing up (towards the ceiling).
- Carefully close the cover.
- Turn the power on.
The printer will start automatic label identification, moving the label back and forth before positioning it at the tear-off point. The printer is now ready to print.
Tips:
Anytime you change your label, run the automatic label identification. Press and hold the feed button until you hear one beep.
Diagrams illustrate Fan-fold Type Label Loading and Roll Type Label Loading.
6. Installation for Windows
Note:
It is recommended to close security software before installation to prevent interference. You can re-enable it after installation.
This printer supports Windows 7 or later.
An installation guide video is available on the U-disk.
Step 1: Install the driver
a. Connect the printer and computer to power. (Skip this step if already done).
b. Install the driver and printer for Windows:
- Copy the driver file (e.g., 'Label Printer Driver Setup.exe') from the U-disk to your PC desktop.
- Open the file and follow the installation prompts.
Alternatively, you can download the driver for Windows (JD-268BT) from JADENS support website. Driver versions may be updated; check the website for the latest information.
Screenshots show the driver installation wizard, including selecting the destination location and the 'Ready to Install' screen.
After launching the setup, click 'Get USB Port' to detect the USB port connected to the printer, then click 'Setup'. The printer should be successfully set up.
Tips:
If you receive a 'Printer Disconnected!' message, it means your computer and printer are not properly connected. Please connect them via USB or ensure the printer is powered on, then try installing again.
c. After setup, check your computer to confirm the printer is installed. Go to 'Settings' > 'Devices' > 'Printers & scanners'. You should find 'Label Printer(4inch)'. Click 'Manage' to print a test page and labels to confirm successful setup.
Note:
If printing fails, restart your computer and printer, then reinstall the driver. Repeated installations may create duplicate printer entries (e.g., 'Printer(4inch)(1,2...)'); always use the latest installed version.
Step 2: Add the Bluetooth of Printer
a. With the printer and computer connected via USB cable, click 'Settings' > 'Devices' > 'Bluetooth & other devices' > 'Add Bluetooth or other device'.
Screenshots show the process of adding a Bluetooth device, including selecting the JD-268BT device.
Step 3: Match the COM port
a. Click 'Bluetooth & other device' > 'More Bluetooth options' > 'COM Ports'. Check the OUTGOING port associated with your Bluetooth device (e.g., 'JD-268BT_XXXX'). Note down the COM number (e.g., COM3).
b. Change the printer's port to match the identified Bluetooth COM port. Click 'Printer & Scanners' > Find 'Label Printer(4inch)' > 'Manage' > 'Printer properties' > 'Ports'. Select the COM port that matches your Bluetooth port (e.g., COM3) and click 'OK'.
Note:
Please ignore the message 'Driver is unavailable' if it appears; this is normal and does not affect printing.
If you cannot find the correct COM port match, restart your computer and printer, then reinstall the driver.
c. You can now unplug the USB cable. To print, open a PDF file (Adobe Reader recommended), select the printer named 'Label Printer(4inch)', and adjust printer preferences (darkness, speed, size) before clicking 'Print' (via Bluetooth).
Note:
If printing is unsuccessful, restart your computer and printer, then install the driver again.
7. Installation for Mac
JADENS printers are compatible with MAC OS V 10.9 or later.
An installation guide video is available on the U-disk.
Step 1: Install the driver for Mac
a. Connect the printer and computer to power.
b. Copy the driver file ('Label Printer-MacOS.pkg') to your desktop and install it. Alternatively, download 'Driver for Mac (JD-268BT)' from JADENS support website. Driver versions may be updated; check the website for the latest information.
During installation, you may encounter a macOS security warning stating that the file cannot be opened because it was not downloaded from the App Store. Your security preferences may only allow installation of apps from the App Store.
c. To proceed, open 'System Preferences' and click on 'Security & Privacy'. (If you do not see the warning, you can skip this step).
d. Click on the 'Open AnyWay' button. (If you do not see the warning, you can skip this step).
e. Click 'open' and continue with the installation steps until you see the 'The installation was successful' window.
f. Open 'System Preferences' and click 'Printer & Scanners'.
g. Click '+' to add a new printer.
h. Click 'Thermal Label Printer' and choose 'successfully' from the dropdown menu.
i. Choose 'Label Printer' and click 'OK'.
j. Click 'Add'. The printer is now installed successfully on your Mac.
Note:
You can now print directly. For adjusting printing density, speed, or other parameters, refer to 'Part 8 Printer preference setting'.
If printing is unsuccessful, please restart your computer and install the driver again.
8. Printer Preference Setting
8.1. Printer Preference Setting for Windows
Go to 'Settings' > 'Device' > 'Printer & scanners'. Find the printer 'Label Printer', click 'Manage', then click 'Printer Preference'. Here you can set the print page size, print speed, and label density.
(1) Setting the paper quality
a. Go to 'Page Setup'. Select the page size corresponding to your label size. Most shipping labels are 4"x6".
b. In the 'Page Quality' section, you can change the printing speed and printing darkness. If labels print too light or unclear, adjust the density. For Windows, set density between 8-12. For Mac, set density between 2-5.
(2) Print a sample file
a. Open a PDF file (4"x6" size recommended) in Adobe Reader and click 'print'. Ensure you select the correct printer ('Label Printer'). If printing from a Word file, convert it to PDF first for best quality.
b. In the print dialog, you can go to 'properties' to set page size, printing speed, and printing density.
Note:
Before printing, ensure the size of the thermal labels loaded matches the size settings on your device.
c. Preview your settings (print size, print density) and then click 'print'. If you do not have PDF Editor software, search for 'Bartender' on the Jadens support website or contact Jadens support directly.
Customer support is available via email (support@jadens.com) or phone (1-800-752-7660).
8.2. Printer Preference Setting for MAC
This section guides you on setting print preferences for optimal printing.
a. Open a sample PDF file (4"x6" size) and click print.
b. Click 'page setup' to select the desired page size.
Note:
Before printing, ensure the size of the thermal labels loaded matches the size settings on your device.
If a suitable size is not listed, click 'manage custom sizes', input the width and height, then click 'ok'.
c. Click 'printer preference' > 'printer feature' to set the 'Darkness' and 'Print speed'.
d. After setup, click 'Print'.
Tips:
Darkness: A larger number means higher darkness. If labels print out light, adjust to a larger value; 2-4 is recommended.
9. Smartphone APP Setup
Go to support.jadens.com, find and download the smartphone App and user manual for Android and iOS by searching for "latest app".
10. Important Tips: Print Label of Multiple Size using 'Take a snap shot'
The 'Take a snap shot' function can resolve most printing problems by allowing you to print a specific area of a document. Here's how to use it.
1. How to print your labels with nonstandard size.
If the printed PDF/file is an unusual size (e.g., A4) and you cannot find labels of that exact size, use the 'take a snapshot' function to print.
(1). For Windows:
a. Open the PDF in Adobe Reader.
b. From the top panel, select 'Edit' > 'Take a Snapshot'. Click and drag over the area you want to print.
c. Click 'Print', set up the page size to match the labels you loaded, and then print.
Note:
Please ensure the page size matches the loaded label size. Otherwise, printing may be misaligned or go over the label boundaries.
(2) For MAC:
a. Find 'File' in the top-left corner of your desktop, click 'Open', navigate to Desktop, and choose your PDF file (or open it directly with Adobe).
b. From the top panel, select 'View' > 'Rotate View' > 'Clockwise' so that the labels are side by side. (Skip this step if the labels are already oriented correctly).
c. Next, from the top panel, select 'Edit' > 'Take a Snapshot'. Click and drag over one of the labels you need to print a specific range.
2. If you want to print a label that includes a barcode, ensure the barcode prints vertically. This helps prevent the barcode from becoming blocked or unscannable due to high temperatures.
11. Frequently Asked Questions
For frequently asked questions, please visit support.jadens.com.
12. Pro Tips
- Anytime you change label size, run the automatic label identification by pressing and holding the feed button until you hear one short beep.
- Press the feed button on the printer to skip a blank label.
- To run a self-test, press and hold the feed button until you hear two short beeps.
- Avoid using poor quality labels as they can damage the printer.
- Regularly clean the printer head as described in Section 17. Maintenance.
- If paper is jammed: Turn off the printer and allow the print head to cool down. Open the cover and ensure the rubber roller is clean. If dirty, use an alcohol pad to clean it. Allow the area to dry completely before turning the printer on.
13. Driver Removal
For Windows:
Before removing, ensure the USB port is disconnected from your computer.
1. Go to 'Settings' > 'Device' > 'Printer & Scanners'. Find 'Label Printer' and click 'Remove device'.
2. Click 'Print server properties'. Find the driver 'Label Printer(4inch)' and select 'Remove driver and driver package'. Click 'Delete'.
A confirmation dialog will appear: "Deleting this printer driver package will remove it from the system. Are you sure you want to delete Label Printer(4inch)?" Click 'Yes'.
The driver package information will be collected, and then the driver will be deleted.
For Mac:
Before removing, ensure the USB port is disconnected from your computer.
1. Open 'Launchpad' > 'System Preferences' > 'Printer & Scanners'.
2. Find 'Thermal Label Printer', click the minus (-) icon, then click 'Delete Printer'.
A confirmation dialog will appear: "Are you sure you want to delete the printer 'Thermal Label Printer'?" Click 'Delete Printer'.
14. LED Indicator
| Light Color | Description | Troubleshoot |
|---|---|---|
| Green | Normal operation | |
| Flashing Green | Printer Head is overheated | Printer will automatically resume once the printer head has cooled down. |
| Flashing Red (every 2 seconds) | 1. Paper shortage 2. Wrong size paper |
Be sure that the labels are loaded correctly. You may need to run automatic label identification (refer to Section 5). |
| Flashing Red (2 times per second) | Printer cover is not fully closed | Check that the printer cover is completely closed. |
15. Specifications
| Printing Method | Thermal |
| Resolution | 203DPI |
| Max Printing Speed | 150mm/s |
| Label Width | 1.57''-4.1'' (40-104mm) |
| Label Thickness | 0.08-0.2mm |
| Connection | USB + Bluetooth |
| Input Voltage | 100-240V |
| Power Adapter | 24V / 2A |
| Supported Paper | Direct Thermal Labels / Paper |
| Supported Operating Systems | Windows MacOS iOS Android |
| Printing Life | About 700,000 Labels |
| Label Minimum Length | 1.18''(30mm) |
16. Safety Tips
- The printer head can become very hot after printing labels. Do not touch the printer head until it has cooled.
- Do not bend the power cord excessively or place objects on the cord, as this could result in fire.
- Keep the printer out of reach of children.
- Use only approved accessories and do not attempt to disassemble or repair the unit yourself.
- Keep the printer away from water and other objects that may destroy or damage the device.
- The printer should remain unplugged when not in use for long periods of time.
17. Maintenance
Cleaning the Print Head
The printer head is a sensitive part located on the upper part of the printer when open.
Caution:
While the printer is running, the printer head can be very hot.
- Ensure the power switch is OFF, remove the power cord, and open the cover. Wait several moments to ensure the printer head has cooled down.
- Completely clean the printer head using an alcohol swab (70% Isopropyl Alcohol pad recommended). Do not use water.
- Wait 2-3 minutes for the alcohol to dry completely, then close the cover.
- Connect the power cord and print a test page to check if the cleaning was effective.
Further Assistance
For further assistance, please contact Jadens:
- Email: support@jadens.com
- Phone: 1-800-752-7660
- Website: support.jadens.com
Scan the below QR code to talk with us:
[WhatsApp QR Code for Customer Support]
[Facebook QR Code for Jadens]
