HEYBIKE CITYRUN ELECTRIC BIKE USER MANUAL

Contents

• Product Safety Notice
• Warning Message
• Package Contents
• Product Overview
• Assembly
• Start-up Procedure
• Remove the Battery
• Charge Your E-Bike
• Display and Setting
• APP Operation
• Daily Care and Maintenance
• Troubleshooting
• Specifications
• FAQs
• Limited Warranty
• Contact Us

Product Safety Notice

⛑️ Always wear a helmet when riding your electric bike.

Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. We do not provide backup keys.

? Make sure your electric bike has a full battery before taking it out to ride.

Always be aware of local road laws, and follow them.

? Do not ride the bike under the influence of drugs or alcohol.

? Always respect pedestrians.

Do not ride under wet conditions. The electric bike may slide, causing injury. Wet conditions may also damage the electronics and void the warranty.

DON'T RIDE UNTIL YOU READ THIS:

Warning Message

• Avoid water: The electric bike is not waterproof. Water damage is not covered by warranty and riding in wet conditions is dangerous.
• Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
• Abuse: Physical damage due to negligent care or extreme riding is not covered.
• Riding an electric bike carries risks of severe injury or death. Use caution and ride at your own risk.
• Do not modify the product from its original design.
• Do not exceed the posted speed limit and obey all traffic laws.
• Avoid touching the charging port directly and do not let it contact metal objects.
• Keep hands and all body parts away from moving parts while operating the bike.
• Before riding, check that the electric bike is operating correctly, the braking system is functioning properly, safety labels are in place, and tires are in good condition and properly inflated.
• Never exceed the 264 lbs (120 kg) maximum load rating.
• The electric bike should not be used by children under the age of 18.
• Maximum Speed: Your electric bike has a maximum speed of 20 mph.
• Additional insurance may be required for riding an electric bike. Contact an insurance company for advice.
• To conserve electricity, use assist mode, avoid zero starting, frequent braking, driving against the wind, carrying heavy loads, and riding with underinflated tires.

Package Contents

Carefully check package contents. If anything is missing or damaged, please contact Heybike Support.

Unpack the bike. Open the box and remove the inner box. With help, remove the bike from the box. Remove packaging material. Open the small box and set out all contents.

Included items:

• 1x User Manual
• 1x Stem
• 2x Pedals
• 1x Front Wheel Screw
• 1x Front Wheel
• 1x Seat
• 2x Keys
• 1x Fender
• 1x Headlight
• 2x Open-end Wrenches
• 4x Allen Wrenches
• 2x Front Wheel Bowl Upper Cover
• 1x Rear Rack
• 1x Charger
• 1x Electric Bike

Product Overview

The HEYBIKE CITYRUN ELECTRIC BIKE features a robust frame, comfortable saddle, and integrated components for a smooth riding experience.

Key components include:

• Handlebar Assembly: Includes Display Controls, Headlight Switch, Grip, Turn Signal Switch, Horn.
• Braking System: Features Brake Lever and Disc Brake.
• Drivetrain: Includes Derailleur, Throttle, Motor, Wheel, Chain, Crankset, Pedals.
• Seating: Adjustable Seat Post and Saddle.
• Electronics: LCD Display, Front Light, Battery.
• Frame & Suspension: Suspension Front, Tire.

Diagram showing the HEYBIKE CITYRUN ELECTRIC BIKE with various components labeled.

Assembly

Congratulations on your purchase! This guide assists with unboxing and familiarizing yourself with your new bike. For detailed assistance, visit www.heybike.com for assembly videos and step-by-step guides.

If you are not comfortable assembling the bike yourself, we recommend taking it to a bike shop for assembly and inspection. If you choose to assemble it yourself, follow all instructions, adjust gears and brakes properly, and set tire pressure.

Front Wheel Installation:

1. Locate the quick-release lever. Open the lever and remove the thumb nut and cone spring (opposite the lever). Keep the washer and other cone spring in place on the lever side.
2. Line up the fork with the axle at the center of the wheel. Ensure there's a spacer between the fork and wheel on each side. The disc brake is on the left.
3. Hold the nut on one side and tighten the nut on the other side of the wheel onto the fork.
4. Ensure the front wheel and quick-release lever are properly secured before proceeding.

Diagrams illustrating the front wheel installation process.

Handlebar Installation:

1. Attach the handlebar to the stem correctly.
2. Place the cover onto the handlebar and tighten the four Allen screws.
3. Use the wrench to tighten the screw and fix the handlebar stem in place. Ensure the handlebar stem is aligned with the top tube.
4. Find and connect the display cable.

Diagrams illustrating the handlebar installation process.

Rear Rack Installation:

1. Take off the four screws from the bike frame.
2. Hold the rack onto the bike frame and tighten the rack with the screws.

Diagrams illustrating the rear rack installation process.

Fender and Headlight Installation:

1. Take out the front fender, remove the nut, washers, and bolt at the top and bottom of the front fork.
2. Hold the front fender and the headlight onto the bike frame and tighten them with the screws.
3. Tighten the screws on each side of the front wheel.
4. Connect the headlight cable, ensuring it aligns with the arrow direction.

Diagrams illustrating fender and headlight installation.

Seat Adjustment:

For optimal pedaling, safety, and comfort, position the seat correctly based on leg length. When pedaling, hips should be level, and legs nearly fully extended with a slight bend at the knee. Sit on the e-bike with one pedal at its lowest point and place the ball of your foot on the pedal; your leg should be almost fully extended.

1. Open the quick-release lever by swinging it outward.
2. Slide the seatpost in or out of the seat tube to adjust height. Ensure the seatpost is not raised beyond the minimum insertion marking etched into the seatpost tube.
3. Adjust the seat so its head is parallel with the top tube.
4. Close the quick-release lever securely.

Diagrams showing seat post adjustment and quick-release lever operation.

Pedal Installation:

Note: If the pedal/chain runs smoothly or seems misaligned, contact Heybike Support.

1. Locate the right-side ("R") and left-side ("L") pedals.
2. Thread the right pedal onto the right crank clockwise by hand, then tighten with an Allen wrench.
3. Thread the left pedal onto the left crank counter-clockwise by hand, then tighten with an Allen wrench.
4. Check chain alignment: Rotate the right pedal backward. Ensure the chain runs smoothly through the drivetrain (rear cog, chain tensioner, front chainring).

Diagrams showing pedal installation and chain alignment check.

Seatpost Safety:

NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum insertion marking. Doing so may cause the seatpost or frame to break, leading to loss of control and falls. Ensure the minimum insertion markings are inside the seat tube.

Before using the bike, always check that all latches, levers, and quick releases are properly secured and undamaged. Check them before every ride and after the bike is left unsupervised. Failure to do so may result in the handlebar stem and/or seatpost coming loose, causing loss of control, damage, injury, or death.

Adjusting the Suspension Fork:

The suspension fork can travel up to 80mm to cushion bumps, making riding on rough surfaces smoother. It can also be locked out for rigid fork efficiency.

• Lockout Lever (1): Located on the right side. Turn counterclockwise to lock travel. Turn clockwise to unlock. Resistance can be adjusted when unlocked.
• Preload Adjustment Knob (2): Located on the left side. Turn counterclockwise (towards "-") to soften the ride. Turn clockwise (towards "+") to make the suspension stiffer.

Diagrams showing the suspension fork lockout lever and preload adjustment knob.

Start-up Procedure

After assembly, ensure all components are secured and checked by a mechanic. Read this manual thoroughly before operating.

1. Familiarize yourself with battery power positions. Fully charge the battery first.
2. Turn on the bike: Hold down the power button for approximately 3 seconds until the LCD display turns on.
3. Turn off the bike: Hold down the power button for approximately 3 seconds until "OFF" appears on the display.
4. Display Functions:
• Short press U/M to change DST or ODO.
• Short press U/M to change Current speed, MAX speed, and AVG speed.
• Turn Signals: Use the left signal ⬅️ for left turns, right signal ➡️ for right turns.
• Headlight/Taillight: Press the switch to ON/OFF. The headlight may turn on automatically in dim conditions.
• Pedal Assist System (PAS): Select PAS level 0-5 using the + and - buttons. Level 1 is lowest assistance, Level 5 is highest. Level 0 is inactive. Start at Level 0 or 1.
• Walking Mode: Long press the - button to activate Walking Mode (6 km/h / 3.73 mph).
5. Riding: Begin riding carefully with proper safety gear. Start in PAS Level 0 or 1. The throttle can also be used for acceleration and speed maintenance.
6. Throttle Usage: Rotate the throttle backward slowly and carefully. Only use the throttle while on the bike and ensure the bike is powered off when moving it while dismounted to prevent accidental application.

⚠️Caution: Do not use the throttle while dismounted. Ensure the bike is powered off when moving it while dismounted to prevent accidental throttle application.

Remove the Battery

For convenience, the HEYBIKE battery can be removed.

1. Ensure the bike is turned off. Align the key port with the "locked" position, insert the key, and rotate to align with the "unlock" icons. The battery will pop up.
2. Hold the bike frame with your right hand. Locate the locking device on the battery with your left hand and turn it counterclockwise.
3. Prop up the battery with your left hand and remove it with both hands. The battery weighs approximately 9.45 lbs and should be handled with care.

When the battery is removed, handle it carefully to avoid dropping or damage. Keep connector terminals clear of debris.

When installing the battery, ensure it is turned off before inserting it into the frame mount. Do not force it; align and push slowly. Press the battery firmly to the frame with both hands to ensure it is securely attached before each use.

Diagrams showing the battery removal process.

Charge Your E-Bike

Before using the electric bike, fully charge the battery.

1. Ensure the battery is off by rotating the key to the OFF icon.
2. The battery can be charged off the bike. Remove the rubber cover on the charging port (opposite the key switch). Connect the DC output plug from the charger to the battery's charging port.
3. Plug the charger into a power outlet. Charging will start, indicated by a red LED on the charger. The LED turns green when fully charged. Unplug the charger from the wall outlet first, then disconnect the plug from the battery.

Diagrams illustrating the battery charging process.

Display and Setting

The LCD display provides information on battery status, speed, riding time, and assist levels.

LCD Display Controls:

The display shows:

• Battery Indicator: Shows remaining battery life.
• Riding Time: Displays the duration of the current ride.
• Speed: Shows current speed, MAX speed, and AVG speed.
• Walking Mode: Indicates when walking mode is active.
• Range/Power Unit: Displays distance traveled (ODO, DST) or power unit.
• Speed Unit: Shows speed in mph or km/h.
• PAS Level: Indicates the current Pedal Assist System level (0-5).

Operation and Directions:

Key Display Information:

• ODO: Odometer data (cumulative distance).
• MAX: Maximum speed data for a single trip.
• AVG: Average speed data for a single trip.
• Battery Level: Icon indicates remaining battery life.

Diagram of the LCD display and its controls.

APP Operation

Heybike APP updates continually; phone display interface is subject to the latest version. APP is available for models released after September 2022.

Download the Genuine APP from Google Play Store or IOS App Store (Search: heybike).

Log in and Connect Your Bike:

1. Turn on your phone's Bluetooth. Use your email to register an account and log in.
2. After logging in, click the "Connect" button to enter the Bluetooth search page.
3. Find your device, click "Connect" on the right, then click "Confirm" to bind your bike.
4. The Bluetooth icon on the main page will stay solid green, indicating a successful connection. A blinking blue icon means the APP is not connected.

APP Features:

• Close to Unlock: With the APP open and connected to Bluetooth (within 3-5 meters), the bike will turn on automatically.
• Auto Lock: The bike will turn off automatically after Bluetooth disconnects and the set time is reached.

Screenshots of the Heybike APP interface showing registration, connection, and bike status.

Daily Care and Maintenance

Cleaning and Storage:

Wipe bike body stains with a damp cloth. For stubborn stains, use toothpaste and a toothbrush, then wipe with a damp cloth.

Notes: Do not use alcohol, gasoline, kerosene, or other corrosive solvents. Do not use high-pressure water spray. Ensure the bike is turned off, charging cable unplugged, and rubber flap closed during cleaning to prevent electric shock or damage. Store the bike indoors in a dry and cool place. Avoid prolonged outdoor exposure, excessive sunlight, overheating, or overcooling, as these accelerate battery life.

Battery Maintenance:

1. Use original Heybike battery packs.
2. Do not touch battery contacts, dismantle, or puncture the casing. Keep contacts away from metal objects.
3. Use the original power adapter to avoid damage or fire.
4. Dispose of used batteries properly according to local regulations.
5. Fully charge the battery after every use to prolong its lifespan.

Storage and Disposal:

1. Store the bike in a cool, dry place (50°F - 77°F / 10°C - 25°C). Humid environments can cause condensation and damage the battery. Avoid prolonged exposure to UV rays, rain, and elements. Store indoors when not in use.
2. Avoid recharging the bike only after the battery is completely exhausted. Charge the battery as soon as possible when low.
3. Charge the bike every other month to preserve the battery.

Recommended Service Intervals & Pre-Ride Safety Checklist

Regular inspection and maintenance ensure proper function and reduce wear. Service intervals are guidelines; actual needs vary with usage conditions.

Recommended Service Intervals

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles (40-72 km), follow this checklist.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km). Bolted connections can loosen. A tune-up by a certified mechanic after this period is recommended.

Troubleshooting

Specifications

FAQs

Q1: What if the e-bike arrived missing accessory or broken part?
A1: Please take a photo and contact Heybike Support. The team will reply soon and send the correct accessory or part replacement.

Q2: Will my bike arrive assembled?
A2: Your bike will arrive mostly assembled. Tools and a comprehensive assembly video are provided.

Q3: What can I do if something goes wrong with my e-bike during the warranty?
A3: Communication is key. Please contact Heybike Support promptly. Describe the problem in detail and provide photos/videos with your order ID for faster resolution.

Error Code

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY:

You may return the product within 30 days of receipt for a refund if unsatisfied. Express shipping costs are non-refundable.

To be eligible for return, the item must be in the same condition as received: unworn, unused, with less than ten (10) miles, free of wear and tear, dirt, dust, fragrance, and include all original items (charger, keys, hardware, etc.).

Over 30 days: Returns are not acceptable; exchange or partial refund may be offered. A shipping fee or restocking fee may apply for non-defective products.

Heybike is not responsible for lost packages due to the carrier or products received that cannot be verified.

Products with damage caused by the end-user may be denied return.

To Qualify for a Refund, all conditions must be met:

1. Request a Return Merchandise Authorization (RMA) within 30 days of receipt. Contact Heybike Support.
2. Return shipping costs are the customer's responsibility.
3. Keep your receipt/invoice for warranty service proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All original accessories must be included with your return.
6. Returning a product without an RMA or without all original parts may result in refusal of the return.

LIMITED PRODUCT WARRANTY:

Heybike warrants the original purchaser that the product shall be free from defects in materials and workmanship under normal use for the specified period. Heybike does not warrant uninterrupted or error-free operation.

• This warranty applies only to the original owner of an e-bike purchased from Heybike online or physical storefront.
• The warranty period begins upon receipt and ends upon sale or transfer to another person, or at the end of the warranty period. It does not apply to subsequent owners.
• The warranty is limited to the replacement of defective lithium-ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each a "Covered Component").
• Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (tires, tubes, brake pads, cables, housing, grips, chain, spokes).
• Damage or defects resulting from failure to follow manual instructions, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, installation of non-original parts, operator error, water damage, extreme riding, stunt riding, or improper maintenance.
• Heybike is not liable for damage, failure, or loss caused by unauthorized service or use of unauthorized parts.
• Battery damage from power surges, improper charger use, improper maintenance, or other misuse, normal wear, or water damage.
• Any products sold by Heybike that are not an e-bike.

Determining whether damage or defect is protected by this Limited Warranty is at Heybike's sole discretion.

Contact Us

Contact Heybike if you experience issues relating to riding, maintenance, safety, or errors/faults with your HEYBIKE.

HEYBIKE LTD

? www.heybike.com

? 100N HOWARD ST STER, SPOKANE, WA, UNITED STATES