Heybike Tyson Electric Bike User Manual

Congratulations on Your Purchase!

This user manual will help you assemble and operate your new electric bike. Be sure to read all the information in this manual before riding.

NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: It's very important that you get parental permission before riding your electric bike.

If there is any assistance needed, please feel free to contact Heybike Support.

Contents

Product Safety Notice

• Always wear a helmet when riding your electric bike. ?
• Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (Heybike does not have a backup key).
• Make sure your electric bike has a full battery before taking it out to ride. ?
• Always be aware of local road laws, and follow them. ?
• Do not ride the bike under the influence of drugs or alcohol. ?
• Always respect pedestrians.
• Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

Warning Message

• Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by the warranty. Riding in wet conditions is also very dangerous and may result in injury.
• Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
• Abuse - Heybike does not cover physical damage due to negligent care and extreme riding.
• Whenever you ride the Heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
• Do not modify the product from manufacturer's original design.
• Do not exceed the posted speed limit and obey all traffic laws.
• Avoid touching the charging port directly and do not let it make contact with a metal object.
• Keep hands and all body parts away from moving parts while operating the electric bike.
• Before riding - be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
• Before riding - be sure to check that the braking system is functioning properly; also be sure to check that all safety labels are in place and you understand the safety warnings.
• Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
• Before riding - be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
• Never exceed the 400 lbs (181 kg) maximum load rating.
• The electric bike should never be used by children under the age of 18.
• Maximum Speed - Your electric bike goes at a maximum speed of 20 mph.
• Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
• To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.

Package Contents

Carefully check package contents, if anything is missing or damaged, please contact Heybike Support.

Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.

• 1x User Manual
• 1 x Hexagon Screw
• 1x Front Wheel Screw
• 1 x Seat
• 2 x Key
• 2x Front Wheel Screw Cover
• 2 x Pedal
• 1 x Front Fender
• 1 x Headlight
• 9 × Wrench
• 1 × Charger
• 1x Front Wheel
• 1x Electric Bike

Product Overview

Display Controls: Grip, Horn, Derailleur, Brake Level, Throttle

Components: LCD Display, Stem, Headlight, Suspension Front Fork, Disc Brake, Tire, Tail light, Seat Post, Saddle, Battery, Motor, Wheel, Chain, Crankset, Pedal

Assembly

Scan QR code to download assembly video: [QR Code Image]

Congratulations on your purchase of a Heybike Tyson electric bike! The instructions that follow are intended to serve as a guide in unboxing and getting familiar with your new bike.

Please visit www.heybike.com for additional help with assembly, including a step-by-step video. Or you can Scan the code to download the tutorial about how to assemble the bike.

If you do not feel comfortable assembling the bike yourself, Heybike recommends taking your new bike to a bike shop for assembly and inspection. If you are willing to assemble the bike yourself, be sure to follow all instructions, properly adjust gears and brakes, and set tire pressure.

Front Wheel Installation:

1. Locate the Front Wheel Lever. Remove one side of the nut and all parts, align and insert it through the center of the front wheel axle. Then put the removed part back in place and screw on the nut (no need to tighten).
2. Remove the black retainer in the brake caliper and the front fork retainer lever.
3. Align the front fork with the front wheel, snap it into the threaded part (near the wheel) of the front wheel lever on both sides. Note that other parts are on the outside of the fork.
4. Make sure the position of each part is correct, tighten the nut. Then install the front fork cover.

Handlebar and Stem Assembly:

1. Use Allen Wrench to loosen the center screw.
2. Unlock the latch, align and install the headstock.
3. Adjust handlebar height and lock the latch. DO NOT raise the tube beyond the minimum insertion mark.
4. With the tube upright, turn the bike head clockwise 180 degrees horizontally.
5. Adjust the handlebar and tighten the screw to fix the headtube.
6. Fold the tube back and lock the latch. Tighten the screws on the side.
7. The arrows of the two interfaces are aligned and installed to ensure the straight line alignment.
8. Same as Step 7. After installation, note that the quick release handle on the riser is not aligned with the tire wheel.

Seat and Seatpost Assembly:

For better pedaling, safety and overall riding comfort, positioning the seat at the right height is important. The rider's leg length is used to determine the seat's position. When you pedal, your hips should remain level and your legs should be almost fully extended at the bottom of the pedal stroke, but not over-extended.

To determine the right seat height, sit on the E-bike with one pedal at its lowest point and place the ball of your foot on the pedal. Your leg should be almost fully extended (not locked out) with a slight bend at the knee.

1. Locate the Hexagon Screw and remove one nut and washer.
2. Attach the front fender and the headlight onto the bike frame and align the holes.
3. Align the screw with the hole and through, then put the washer and nut back and tighten.
4. Connect the headlight cable.
5. Open the quick-release lever by swinging the lever open and outward fully.
6. Move the seat up and down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube.
7. Adjust the seat and the head of the seat to be parallel with the top tube.
8. Close the quick-release lever.

Seatpost and Quick Release Check:

NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube (as shown at right). If the seatpost projects from the frame beyond these markings (shown far right), the seatpost or frame may break, which could cause a rider to lose control and fall. Ensure the minimum insertion markings on the seatpost are inside the seat tube of the frame.

Before using the bike, always check to ensure all latches, levers, and quick releases are properly secured and undamaged. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. Otherwise, the handlebar stem and/or seatpost may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death.

Pedal and Chain Installation:

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Heybike Support.

1. Locate the right/left side pedal, which has the "R"/"L" sticker attached.
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal with Allen Wrench.
3. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal with Allen Wrench.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drive train (the rear cog, chain tensioner, and around the front chainring) smoothly.

Adjusting the Suspension Fork

The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on a rider's preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher efficiency while pedaling.

The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension fork's travel. To unlock the lockout lever, turn the knob clockwise until it stops. When the lockout lever is unlocked, resistance can be adjusted by turning.

The preload adjustment knob (2), located on the top of the left side of the suspension fork. To soften the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direction of the small "-" on the knob. To make the suspension stiffer when going over bumps, add resistance by turning the preload adjustment knob clockwise, in the direction of the small "+" on the knob.

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

• Familiarize yourself with the battery power positions. Turn on the battery first, then be ready for a ride.
• Ensure proper handlebar and seat adjustment. Note that lowering the seat so the rider can put one or both feet flat on the ground without dismounting from the seat may offer a safer and more comfortable introduction to operating the bike. Ensure the handlebar faceplate bolts and seat post quick-release are fully and properly secured.
• Turn on the bike. With the battery locked in place. Locate the LCD display controls (near the left handlebar grip). Hold down the power button for approximately 3 seconds until power is delivered to the LCD display and turned on.
• Turn on the headlight and taillight if needed. Once the battery is on, press the button (located on the light remote).
• Select the desired level of pedal assistance (PAS) between levels 0 through 5 using the + and - on the display remote. Level 1 corresponds to the lowest level of pedal assistance. Level 5 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.
• Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
• The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use the throttle unless you are on the bike.
• Important Safety Note: Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle.

Remove the Battery

1. Unlock the latch. Unfold the rear wheel/section and hold your e-bike upright with the kickstand.
2. Remove the charging port cover.
3. Insert the key and turn to unlock the battery.
4. Remove the battery slowly and horizontally.

Charge Your E-Bike

The battery can be charged off the bike. To remove the battery, please see the previous remove battery section for details.

1. Remove the rubber cover on the charging port on the right side of the battery.
2. Inspect the power switch markings to make sure the battery is off.
3. Plug the charger into the battery's charging port. With the battery on or off the bike, place the charger in a flat and secure place. Connect the DC output plug from the charger to the charging port on the side of the battery.
4. Plug the charger into a power outlet, charging should initiate and the LED indicator light on the charger will turn red. Once fully charged, the light turns green. Unplug the charger from the wall outlet first and then remove the charger output plug from the battery charging port.

Display and Setting

Display Information:

• 00:00: Riding Time/Clock
• 48.0: Battery Level and Voltage
• 16.0: Speed (AVG: Average Value; MAX: Maximum Value)
• PAS: Pedal Assist Level
• DST: Single trip mileage
• ODO: Total mileage
• mi/km: Miles/Kilometers
• [Battery Icon]: Backlight Indicator
• [Warning Icon]: Low Battery Alarm
• [Brake Icon]: Brake Failure
• [Bluetooth Icon]: Wireless Signal
• [Bluetooth Icon]: Bluetooth

LCD Display Controls:

APP Operation

Heybike APP will update continually and the phone display interface is subject to the latest version. Note: APP is only available for models released after September, 2022.

Please download the Genuine APP from Google Play Store or IOS App Store. (Search heybike)

1. Turn on the Bluetooth on your phone first. Use your email to register an account for the first use and log in.
2. After login, click the Connect button to enter the Bluetooth search page.
3. Find your device, click Connect on the right side, then click Confirm to bind your bike.
4. The Bluetooth icon on the main page will stay firm green which means the APP is connected successfully with the bike. (Note: the blinking blue Bluetooth icon means the APP doesn't connect with the bike)

Close to Unlock:

Need to open the APP and connect to Bluetooth, while close to the bike 3-5 meters, the bike will turn on automatically.

Auto Lock:

The bike will be turned off automatically after the Bluetooth is disconnected and reaches the setting time.

Daily Care and Maintenance

Cleaning and Storage

If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.

Notes: do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the bike not in use, keep it indoors where it is dry and cool. Do not put it outdoors for along time. Excessive sunlight, overheating and over cooling accelerate the battery pack's life span.

Battery Maintenance

1. Use original battery packs, use of other models or brands may bring about safety issues;
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths;
3. Use original power adapter to avoid potential damage or fire;
4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal

1. Please try to store the bike in a cool and dry place between 50 °F - 77 °F (10°C - 25 °C). In extremely humid environments the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level prolonged exposure to UV rays, rain and the elements may damage the enclosure materials, store indoors when no tin use.
2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensure bikes from Heybike function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be used as guidelines. Real world wear and tear, and the need for service, will vary with conditions of use. Heybike generally recommends inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles(40-72 km), Heybike advises following the pre-ride safety checklist.

1. Brakes: Ensure front and rear brakes work properly. Ensure brake pads are correctly positioned in relation to the rims. Ensure brake cables are lubricated, correctly adjusted, and display no obvious wear. Ensure brake levers are lubricated and tightly secured to the handlebar. Test that the brake levers are firm and that the brake, and the brake light are functioning properly.
2. Wheels and Tires: Ensure tires are inflated within the recommended limits posted on the tire sidewalls and hold air. Ensure tires have good tread, have no bulges or excessive wear, and are free from any other damage. Ensure rims run true and have no obvious wobbles, dents, or kinks. Ensure all wheel spokes are tight and not broken. Ensure axle nuts and front wheel quick-release are properly secured and undamaged. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. Otherwise, the handlebar stem and/or seatpost may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death.
3. Steering: Ensure the handlebar and stem are correctly adjusted, tightened, and allow proper steering. Perform a handlebar twist test to ensure the stem clamp bolt security. Ensure the handlebar is set correctly in relation to the fork and the direction of travel.
4. Chain: Ensure the chain is clean, oiled, and runs smoothly. Extra care is required in wet, salty/otherwise corrosive, or dusty conditions.
5. Bearings: Ensure all bearings are lubricated, run freely, and display no excess movement, grinding, or rattling. Check headset, wheel bearings, pedal bearings, and bottom bracket bearings.
6. Cranks and Pedals: Ensure pedals are securely tightened to the cranks. Ensure the cranks are securely tightened and are not bent.
7. Derailleur and Mechanical Cables: Check that the derailleur is adjusted and functioning properly. Ensure shifter and brake levers are attached to the handlebar securely. Ensure all shifter and brake cables are properly lubricated.
8. Frame, Fork, and Seat: Check that the frame and fork are not bent or broken. If either frame or fork are bent or broken, they should be replaced. Check that the seat is adjusted properly, and seatpost quick-release lever is securely tightened.
9. Motor Drive Assembly and Throttle: Ensure hub motor is spinning smoothly and motor bearings are in good working order. Ensure all power cables running to hub motor are secured and undamaged. Make sure the hub motor axle bolts are secured and the torque arm, torque arm bolt, and torque washers are in place.
10. Battery: Ensure battery is charged before use. Ensure there is no damage to battery. Lock battery to frame and ensure that it is secured. Charge and store bike and battery in a dry location, between 50 °F - 77°F (10°C - 25 °C). Let bike dry completely before using again.
11. Electrical Cables: Look over connectors to make sure they are fully seated and free from debris or moisture. Check cables and cable housing for obvious signs of damage. Ensure headlight, taillight, and brake light are functioning, adjusted properly, and unobstructed. Ensure all reflectors are properly fitted and not obscured. Ensure all other fittings on bike are properly secured and functioning.
12. Accessories: Ensure mounting hardware is properly secured if fitted with a front rack, rear rack, basket, etc. Ensure the taillight and taillight power wire are properly secured if fitted with rear rack. Ensure the fender mounting hardware is properly secured if fitted with fenders. Ensure there are no cracks or holes in fenders. If installed, ensure the optional rear wheel lock is secured in the unlocked position and the key is removed before every ride.
13. Safety Gear: Inspect helmet and other safety gear for signs of damage. Ensure rider is wearing a helmet and other required riding safety gear.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.

Troubleshooting

Specifications

FAQS

Q1: What if the e-bike arrived missing accessory or broken part?

A1: Please take a photo and contact Heybike Support, then Heybike Support Team will reply you soon and send correct accessory or part replacement.

Q2: Will my bike arrive assembled?

A2: Your bike will arrive mostly assembled. Heybike will also provide the tools and a comprehensive assembly video for the rest part.

Q3: What can I do if something goes wrong with my e-bike during the warranty?

A3: Heybike believes that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID.

Error Code

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Heybike's return policy allows you to return the product purchased on the authorization Channel within 30 days counting from the date of receipt of shipment, and request a refund from the authorization Channel.

Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

Over 30 days: Return is not acceptable; Accept exchange new product or partial refund.

Heybike will deduct the shipping fee or restocking $200/per when making a refund for non-defective products and non-longer needed products.

For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that can not be verified.

Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, please contact Heybike Support.
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Heybike (a) without an RMA from Heybike (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY

• Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Heybike does not warrant the operation of the product will be uninterrupted or error-free.
• Only the original owner of an ebike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a "Covered Component"). The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.
• Limited Warranty Does Not Cover:
• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Heybike that is not an ebike
• DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF HEΥΒΙΚΕ.

Contact Us

Contact Heybike if you experience issues relating to riding, maintenance and safety, or errors/faults with your HEYBIKE.

HEYBIKE LTD

✉️ www.heybike.com

? 100N HOWARD ST STER, SPOKANE, WA, UNITED STATES