Heybike Explore Electric Bike User Manual

Product Safety Notice

• Always wear a helmet.
• Keep your two keys safe; there are no spare keys.
• Ensure the battery is fully charged before riding.
• Obey all local road laws.
• Do not ride under the influence of drugs or alcohol.
• Respect pedestrians.
• Avoid riding in wet conditions, as it can damage electronics and void the warranty.

Warning Message

• Avoid Water: The e-bike is not waterproof. Water damage is not covered by warranty and can cause injury.
• Storage: Avoid prolonged exposure to sun or rain, and store in a cool, dry place away from corrosive gas.
• Abuse: Physical damage from negligent care or extreme riding is not covered.
• Riding Risks: Always ride with caution, as there is a risk of injury or death from loss of control, collisions, or falls.
• Modifications: Do not modify the product from its original design.
• Speed Limits: Obey all traffic laws and do not exceed posted speed limits.
• Charging Port: Avoid touching the charging port directly and keep metal objects away from it.
• Moving Parts: Keep hands and body parts away from moving components during operation.
• Pre-Ride Checks: Before each use, check that the bike is operating correctly, the brakes are functional, safety labels are in place, and tires are properly inflated and in good condition.
• Load Capacity: Do not exceed the 330 lbs (150 kg) maximum load rating.
• Age Restriction: The e-bike is not intended for use by children under 18.
• Maximum Speed: The maximum speed is 28 mph (45 km/h).
• Insurance: Consider obtaining additional insurance coverage for e-bike riding.
• Efficiency: To conserve electricity, use assist mode and avoid rapid acceleration, frequent braking, riding against the wind, carrying heavy loads, or riding with underinflated tires.

Package Contents

Carefully unpack and check all contents. Contact support@heybike.com if any items are missing or damaged.

Included Items:

• 1x User Manual
• 2x Pedals
• 1x Seat
• 1x Charger
• 1x Front Wheel
• 1x Fender
• 2x Keys
• 2x Front fork cover
• 3x Wrenches
• 4x Allen Key Wrenches
• 1x Electric Bike

Product Overview

The Heybike Explore features a handlebar with grip, display controls, throttle, and LCD display. The bike itself includes a saddle, seat post, battery, pedals, crankset, motor, wheel chain, tire, disc brake, front light, and suspension front fork.

Assembly

Front Wheel Installation:

1. Align the front wheel axle with the center of the front fork dropouts.
2. Use a No. 15 wrench to tighten the axle nut onto the fork.
3. Ensure a spacer is placed between the fork and the wheel on each side. Install the safety hook, gasket, and nut in sequence.
4. Install the front fork cover.
5. Note: The front wheel must be fully seated and centered in the fork dropouts. The brake rotor should be between the brake pads, and the fork nut must be securely tightened.

Handlebar Installation:

1. Remove the fence and bolt at the top fork.
2. Align the front handlebar with the stem.
3. Loosely secure the faceplate.
4. Tighten the handlebar and adjust its direction, ensuring it is centered on the stem.
5. Insert the handlebar into the fork lock at the desired height.
6. Use a wrench to tighten the screw and handlebar stem in place, ensuring it is aligned with the stem.

Seat Adjustment:

Proper seat height is crucial for comfort and safety. Adjust the seat so that when your foot is on the pedal at its lowest point, your leg is almost fully extended with a slight bend at the knee.

1. Open the quick-release lever on the seat post.
2. Adjust the seat height and ensure the seat head is parallel with the top tube.
3. Slide the seat post in or out of the seat tube to adjust the height. DO NOT raise the seat post beyond the minimum insertion marking.
4. Close the quick-release lever securely.

Suspension Fork Adjustment:

The suspension fork provides up to 80mm of travel for a smoother ride. It can also be locked out for increased pedaling efficiency.

• Lockout Lever (1): Located on the top right of the suspension fork. Turn counterclockwise to lock out the suspension. Turn clockwise to unlock.
• Preload Adjustment Knob (2): Located on the top left of the suspension fork. Turn counterclockwise (-) to soften the ride. Turn clockwise (+) to stiffen the suspension.

Pedal Installation:

1. Identify the right ('R') and left ('L') pedals.
2. Thread the right pedal onto the right crank arm clockwise by hand.
3. Tighten the pedal using an Allen wrench.
4. Check chain alignment by rotating the crank backward. The chain should run smoothly through the drivetrain. Contact Heybike Support if the chain does not run smoothly.

Battery Key Positions

Familiarize yourself with the key port and its positions:

• Position 1 (ON, Locked to Frame): Battery is on and locked. The key cannot be removed. The display power button turns the bike on/off.
• Position 2 (OFF, Locked to Frame): Battery is off and locked. No controls are active. The battery cannot be removed.
• Position 3 (OFF, Unlocked from Frame): Battery is off and unlocked. The battery can be removed. The key can be removed from the battery.

Note: Press the key to switch to the unlock position.

Start-up Procedure

1. Test Battery Lock: Ensure the key is in the OFF position (locked to the frame) and test the battery's security by pulling upwards.
2. Check Adjustments: Ensure the handlebar and seat are properly adjusted and secured. Lowering the seat can provide a safer introduction.
3. Turn On Bike: Insert the key, turn clockwise to ON. Press and hold the POWER button on the LCD Display remote for ~2 seconds until the display powers on.
4. Lights: Press the ⏯️ buttons on the light remote to turn on the headlight and taillight if needed.
5. Pedal Assist Level (PAS): Use the '+' and '-' buttons on the display remote to select a PAS level from 0 (inactive) to 5 (highest assistance). Start with level 0 or 1.
6. Begin Riding: With safety gear and knowledge, start pedaling. Use PAS level 0 or 1 for initial riding. The throttle can also be used for acceleration and speed maintenance.
7. Throttle Use: Rotate the throttle backward slowly and carefully. Do not use the throttle while dismounted. Ensure the bike is powered off when moving it while dismounted to prevent accidental throttle activation.

Remove the Battery

1. Locate the seat quick-release lever and lift the saddle.
2. Press and rotate the key to the UNLOCK icon.
3. Carefully slide the battery upwards and lift it off the frame.
4. To reinstall, align the battery slot with the frame and reinsert. Turn the key to the locked position.

Charge Your E-Bike

Ensure the battery is fully charged before first use.

1. Turn the battery OFF by rotating the key to the OFF icon.
2. Remove the rubber cover from the charging port.
3. Plug the charger into the battery's charging port and then plug the charger into a power outlet. The charger's LED indicator will turn red while charging and green when fully charged.
4. Unplug the charger from the wall outlet first, then from the battery.

Display and Setting

LCD Display Information:

• TRIP: Distance for a single trip (cleared when powered off).
• ODO: Cumulative distance (odometer).
• MAXS: Maximum speed for a single trip.
• AVG: Average speed for a single trip.
• Battery Level: Indicates remaining battery life.
• POWER ASSISTED MODE: Displays the current PAS level (0-5).

LCD Display Controls:

• Turn on bike: Press and hold ⏻ (POWER button) until power engages.
• Turn off bike: Press ⏻ once.
• Increase PAS level: Press + button.
• Decrease PAS level: Press — button.
• Toggle display data: Press i button (switches between ODO, TRIP, MAXS, AVG).
• Decrease backlight: Press ⏻ (when display is on).
• Walking Mode: While dismounted, press and hold — button.
• Turn on headlight: Press ⏻ (light control).
• Activate Electric Bell: Press ⏻ (bell control).

LCD Display Operations:

Setting Mode: Press and hold '+' and '-' simultaneously to enter setting mode. Press 'i' to confirm and move to the next setting, or press and hold 'i' to exit.

• TC MODE: Set whether the TRIP data clears when the bike is powered off ('Y' for manual clear, 'rT' for auto-clear).
• BL MODE: Adjust the backlight level.
• SPEED UNIT MODE: Choose between MPH and KPH.

Wheel Diameter and Max Speed Setting:

Press and hold '+' and '-' to enter setting mode, then press and hold '-' and 'i' to enter Wheel Diameter and Max Speed Setting mode. The factory default speed limit is 20 mph, but the maximum speed is 28 mph. You may need to adjust this setting.

Personalized Setting:

Press and hold '+' and '-' to enter setting mode, then press and hold '+' and '-' again to enter Personalized Setting. This includes voltage, speed, and power sensor settings. Refer to the Heybike Help Center for detailed instructions.

Setting Table:

Cleaning and Storage

• Wipe the bike with a damp cloth. Use toothpaste and a toothbrush for stubborn stains.
• Do not use alcohol, gasoline, or other harsh solvents.
• Do not use high-pressure water spray.
• Ensure the bike is powered OFF, the charging cable is unplugged, and the rubber flap is closed before cleaning to prevent electric shock or damage.
• Store the bike indoors in a cool, dry place. Avoid prolonged outdoor exposure, excessive sunlight, overheating, or overcooling, which can accelerate battery degradation.

Battery Maintenance

• Use only original Heybike battery packs.
• Do not touch battery contacts or dismantle the casing. Keep contacts away from metal objects to prevent short circuits.
• Use only the original power adapter.
• Dispose of used batteries according to local regulations to protect the environment.
• Fully charge the battery after each use to prolong its lifespan.

Storage and Disposal

• Store the bike in a cool, dry place between 50°F-77°F (10°C-25°C). Avoid humid environments that can cause condensation and damage the battery.
• Avoid recharging the battery only after it is completely depleted. Charge the battery as soon as possible when low.
• Charge the bike every other month to preserve battery health.

Recommended Service Intervals

Regular inspection and maintenance are essential for optimal performance and longevity. Service intervals are guidelines; actual needs may vary based on usage conditions.

Pre-Ride Safety Checklist

Perform this checklist before every ride and after every 25-45 miles (40-72 km).

Cables, spokes, and the chain may stretch after an initial break-in period (50-100 miles). Bolted connections can loosen. A tune-up by a certified mechanic after the initial break-in period is recommended.

Tire Inflation and Replacement

The Heybike Explore uses 26"x4" tires. Maintain proper inflation and condition for safety and performance. Heybike recommends 20 PSI for the stock tires. Always adhere to the manufacturer's recommended air pressure range indicated on the tire sidewall.

Important:

• Do not underinflate or overinflate tires. Low pressure can lead to loss of control; overinflation can cause tires to burst.
• Inflate tires using a regulated air source with a pressure gauge to prevent overinflation.
• Tires can still get flats from punctures, pinches, or impacts. Replace worn tires or tubes promptly.
• When changing a tire or tube, ensure all air pressure is released from the inner tube first to prevent injury.
• Using aftermarket tires or inner tubes not provided by Heybike may void your warranty or cause damage. Ensure replacement tires have adequate reflective sidewall striping if required by law.

For more information on tire or tube replacement, visit heybike.com/pages/help-center or contact support@heybike.com.

Troubleshooting

Specifications

FAQS

• Q1: What if the e-bike arrived missing accessory or broken part?
• A1: Please take a photo and email it to support@heybike.com. Heybike Support will assist with replacement parts.
• Q2: Will my bike arrive assembled?
• A2: The bike arrives mostly assembled. Tools and an assembly video are provided for the remaining steps.
• Q3: What if something goes wrong with my e-bike during the warranty period?
• A3: Contact Heybike Support with a detailed description of the problem, including photos/videos and your order ID, for prompt assistance.

Error Code

Limited Warranty

30-Day Satisfaction Guaranteed Return Policy:

You may return products purchased through authorized channels within 30 days of receipt for a refund. Express shipping costs are non-refundable. To be eligible, the item must be in its original condition, with less than ten (10) miles on the odometer, free of wear and tear, and include all original packaging contents. Returns initiated after 30 days may be eligible for exchange or partial refund. A restocking fee of $150/pc may apply for non-defective or no-longer-needed products. Heybike is not responsible for lost return packages or products received that cannot be verified. Returns with user-caused damage may be denied.

Conditions for Refund:

1. Request a Return Merchandise Authorization (RMA) from Heybike within 30 days of receipt by contacting support@heybike.com.
2. The customer is responsible for return shipping costs.
3. Keep your receipt or invoice as proof of purchase for warranty service.
4. Returned products must be in good physical condition.
5. All original accessories must be included with the return.
6. Heybike reserves the right to refuse returns without an RMA or missing parts.

Limited Product Warranty:

Heybike warrants the original purchaser against defects in materials and workmanship for the specified warranty period. This warranty covers the original owner only and terminates upon sale or transfer of the ebike. The warranty covers the following components: battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.

Limited Warranty Does Not Cover:

• Normal wear and tear (tires, tubes, brake pads, cables, grips, chain, spokes).
• Damage resulting from failure to follow the owner's manual, acts of God, misuse, neglect, abuse, commercial use, alterations, improper assembly, unauthorized parts/accessories, operator error, water damage, extreme or stunt riding, or improper maintenance.
• Damage from unauthorized service or parts.
• Battery damage from power surges, improper chargers, or improper maintenance.
• Products other than ebikes sold by Heybike.

Heybike reserves the sole discretion to determine if damage or defects are covered by this limited warranty.

Contact Us

For issues related to riding, maintenance, safety, or errors/faults with your Heybike, please contact:

HEYBIKE LTD
heybike.com
support@heybike.com
(1) 100 N HOWARD ST STE 200, SPOKANE, WA, UNITED STATES.