Heybike Ranger S-1000 Electric Bike User Manual

Product Safety Notice

• ✔️ Always wear a helmet when riding your electric bike.
• ✔️ Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. If necessary, you should get more spare keys (Heybike does not have a backup key).
• ✔️ Make sure your electric bike has a full battery before taking it out to ride.
• ✔️ Always be aware of local road laws, and follow them.
• ✔️ Do not ride the bike under the influence of drugs or alcohol.
• ✔️ Always respect pedestrians.
• ✔️ Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

Warning Message

• ⚠️ Avoid water - The electric bike is not waterproof. The electronics may be damaged due to water and water damage is not covered by the warranty. Riding in wet conditions is also very dangerous and may result in injury.
• ⚠️ Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
• ⚠️ Abuse - Heybike does not cover physical damage due to negligent care and extreme riding.
• ⚠️ Whenever you ride the Heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
• ⚠️ Do not modify the product from manufacturer's original design.
• ⚠️ Do not exceed the posted speed limit and obey all traffic laws.
• ⚠️ Avoid touching the charging port directly and do not let it make contact with a metal object.
• ⚠️ Keep hands and all body parts away from moving parts while operating the electric bike.
• ⚠️ Before riding - be sure to check the electric bike over and make sure the electric bike is operating correctly before each use.
• ⚠️ Before riding - be sure to check that the braking system is functioning properly; also be sure to check that all safety labels are in place and you understand the safety warnings.
• ⚠️ Before riding - be sure that any and all axle guards, chain guards, or other covers or guards supplied by the manufacturer are in place and in serviceable condition.
• ⚠️ Before riding - be sure to check that the tires are in good condition, inflated properly, and have sufficient tread remaining.
• ⚠️ Never exceed the 400 lbs (181 kg) maximum load rating.
• ⚠️ The electric bike should never be used by children under the age of 18.
• ⚠️ Maximum Speed - Your electric bike goes at a maximum speed of 28 mph.
• ⚠️ Make note that additional insurance may be required to cover situations you encounter while riding an electric bike. It is recommended that you contact an insurance company or broker for advice and consultation.
• ⚠️ To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads including other people and riding with insufficient air pressure.

Package Contents

The package includes the following items:

• 1x User Manual
• 1x Headlight
• Stud Bolts
• 1x Front Wheel
• Stud Bolts
• 1x Seat
• 2x Key
• 2x Front Wheel Screw Cover
• 2 x Pedal
• 1 x Front Fender
• 1 x Headlight
• 8 x Wrench
• 1 x Charger
• 1x Front Wheel
• 1x Ranger S Ebike

Carefully check package contents. If anything is missing or damaged, please contact Heybike Support. Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials especially cardboard and foam whenever possible. Open the small box and carefully set out all contents.

Product Overview

The Heybike Ranger S-1000 features the following components:

• Handlebar Area: Thumb Shifter, Rear Brake Lever, Headlight Auto-Control Button, Throttle, LCD Display, Display Screen Display Control, Handle Bar, Turn Signals Control.
• Frame/Body: Battery, Seat, Seat Clamp.
• Drivetrain: Pedal, Hub Motor, Rear Wheel.
• Front: Headlight, Suspension Front Fork, Disc Brake, Front Wheel.

Assembly Instruction

Step 1: Front Wheel

Note: When properly installed, the front wheel should be fully seated and centered in the dropouts of the front fork. The brake rotor should be in between the brake pads in the brake caliper, and the front fork nut should be fully and properly secured. Ensure the front wheel is properly secured before moving on to the next step.

1. Locate the fork, then remove the stud bolts fork protection.
2. Remove the black retainer from the brake caliper.
3. Find out the front wheel stub bolts and put it through the front wheel center shaft (start from the side with the brake disc), then tighten the stud bolts slightly.
4. Snap the front wheel into the threaded part of the fork, use a gear wrench to tighten the stud bolts.

Scan QR code to download assembly video. Visit www.heybike.com for additional help with assembly, including a step-by-step video.

If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspection. If you are willing to assemble the bike yourself, be sure to follow all instructions, properly adjust gears and brakes, and set tire pressure.

Step 2: Handlebar

1. Locate the head parts, loosen the fastening screw, and remove the washer.
2. Place handlebar onto head parts, adjusting handlebar angle to make sure the bike is straight in line. Open the quick-release lever.
3. Use an Allen wrench to tighten the screw and lock the quick-release lever.
4. Use a smaller Allen wrench to tighten the screws around the head parts.

Step 3: Headlight & Front Fender

1. Find out headlight stud bolts.
2. Connect the power cable of headlight with handlebar's. And also connect display cable with handlebar's.
3. Connect the power cable of headlight with handlebar's. And also connect display cable with handlebar's.
4. Use a gear wrench and an allen wrench to fasten headlight and fenders above the front fork. Loosen the 2 screws located on both sides of the front fork, align the coils of the 2 arms of fender with the holes, and use an Allen wrench to tighten the screws.

Step 4: Pedals

Note: If the pedal/chain doesn't run smoothly or something seems misaligned, please contact Heybike Support.

1. Locate the right/left side pedal, which has the 'R'/'L' sticker attached.
2. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal with Allen Wrench.
3. Thread the right pedal onto the right crank gently by hand, turning clockwise. Then tighten the pedal with Allen Wrench.
4. Check the chain alignment. Rotate the right pedal and crank toward the back of the bike as though pedaling backward. Watch the chain and ensure the chain runs through the drive train (the rear cog, chain tensioner, and around the front chainring) smoothly.

Step 5: Seat

Note: Positioning the seat at the right height is key for better pedaling, safety, and overall comfort. The rider's leg length is used to determine the seat's position. When pedaling, your hips should remain level and your legs should not over-extend. To determine the right seat height, sit on the eBike with the pedal at its lowest point and place the ball of your foot on the pedal. If your knee is slightly bent at this position, the seat is at the right height. Additionally, when placing your heel on the pedal, your leg should be nearly straight.

1. Open the clamp under the seat post and push the seat down.
2. Set it to a height that fits the rider then close the clamp to secure the seat in place.
3. Find out the 2 front wheel screw cover.
4. Cover them on the screws on both sides of the front wheel.

Adjusting the Suspension Fork

(1) Seatpost Adjustment: NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube (as shown at right). If the seatpost projects from the frame beyond these markings (shown far right), the seatpost or frame may break, which could cause a rider to lose control and fall. Ensure the minimum insertion markings on the seatpost are inside the seat tube of the frame.

(2) General Checks: Before using the bike, always check to ensure all latches, levers, and quick releases are properly secured and undamaged. Check that they are correctly secured before every ride and after every time the bike is left unsupervised, even for a short time. Otherwise, the handlebar stem and/or seatpost may come loose and can result in loss of control, damage to the bike, property, serious injury, and/or death.

The suspension fork can move up and down up to 80mm to cushion bumps in the riding surface, which can make riding on a rough road or trail smoother and more comfortable. Depending on a rider's preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher efficiency while pedaling.

• Lockout Lever (1): The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension fork's travel. To unlock the lockout lever, turn the knob clockwise until it stops. When the lockout lever is unlocked, resistance can be adjusted by turning.
• Preload Adjustment Knob (2): The preload adjustment knob (2), located on the top of the left side of the suspension fork. To soften the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direction of the small '-' on the knob. To make the suspension stiffer when going over bumps, add resistance by turning the preload adjustment knob clockwise, in the direction of the small '+' on the knob.

Charge Your E-Bike

Follow these steps to charge your e-bike:

• Uncover the rubber cover of the charging port on the left side of the battery.
• Connect the battery and battery charger.
• Insert the charger plug to power; the charging begins when the red light is on.

Notes:

1. When charging the battery, please place the charger in a flat, dry and secure place.
2. Once fully charged, the light turns green. Unplug the charger from the wall outlet first, and then remove the charger output plug from the battery charging port.
3. You can also remove the battery and take it indoor to charge.

Remove the Battery

1. Put the key into the lock, turn it to the right first.
2. Then turn it to the left.
3. When the battery pops out, you can take it out.

! Check this power switch are turned on before you ride. If you don't ride your bike for long or need to transport it long distance, make sure this switch is off, which will help extend battery's life.

Display and Setting

Functional Overview

The YL8IF display offers a variety of features to suit your riding needs, including:

• Battery level indicator
• Walk boost mode
• Error code indicator
• Speed (current speed, maximum speed, average speed)
• Mileage display (single and total mileage)
• Bluetooth connection indicator (optional)
• Personalized parameter settings (e.g. wheel diameter, speed limit, etc.)
• Factory default parameter recovery function
• Pedal assist (PAS) level indicator
• Light ON/OFF

Display Elements

The display shows:

• Battery level: Indicates remaining battery charge.
• Error code: Displays error codes if faults occur.
• Current speed: Shows the current speed of the bike.
• Walk boost: Indicates when walk boost mode is active.
• Trip odometer: Records distance for the current trip.
• Odometer: Records total distance traveled.
• Max speed: Displays the maximum speed achieved.
• Average speed: Shows the average speed.
• Speed unit: Can be displayed in KM/H or MPH.
• PAS level: Shows the current Pedal Assist System level.
• Value and unit: Displays various parameter values and their units.

Power on/off

Long press the [power button] to power on/off the display. In the power on state, Long press the [power button] to turn off the power of the electric vehicle. After turning on the battery power, the first startup requires two startup operations: the startup chip and the normal startup of the instrument panel.

Display Interface Switching

When the display is powered on, it will show the Current Speed (mile/h) and Trip Odometer (mile) by default. Short press the [toggle button] to cycle between Trip Odometer (mile), Odometer (mile), Maximum Speed (mile/h), Average Speed (mile/h), and Voltage (V).

Walk Boost Mode

Long Press and hold the [walk boost button] ➡️, the electric bicycle enters the walk boost mode. Your e-bike will run at a constant speed at the promoted speed and the display shows [walk boost icon]. Release the [walk boost button] to stop the power output immediately and restore to the state before walk boost. ⚠️ The walk boost mode can only be used when pushing the electric bicycle; please do not use it while riding.

Turning on/off Lights

Press the [light button] ? to make the controller turn on the lights and the display backlight becomes dim. Press the [light button] again to make the controller turn off the lights and the backlight restore brightness.

PAS Level Selection

Press +/- to switch PAS level of electric bicycle, thus changing the motor output power. The following pictures are only for illustration of different speeds in different gears. The specific speed is subject to the actual product.

• PAS 1: [Display showing 15.0 KM/H]
• PAS 2: [Display showing 25.0 KM/H]
• PAS 3: [Display showing 35.0 KM/H]
• PAS 5: [Display showing 35.0 KM/H, 00025.8 miles]

Battery Level Display

The Battery level is shown as 5 bars. When the battery is full charged, all of the 5 bars lighten up. When the battery is fully depleted, the bar will begin to flash, warning the user to charge the battery as soon as possible.

• Full power: 5 bars
• Four bars power: 4 bars
• Three bars power: 3 bars
• Two bars power: 2 bars
• One bar power: 1 bar
• Empty power flashing

Error Code Display

If there is a fault occurs in the electronic system of the electric bicycle, the display will automatically show an error code. ⚠️ When the error code appears on the display, please troubleshoot the problem in time; the electric bicycle will not be able to drive normally after the problem occurs.

Personalized Parameter Settings

Each setting needs to be done with the bicycle stationary. The personalized parameter setting procedure is as follows:

When the display is ON and the speed shows 0:

1. Press and hold [power button] and [plus button] simultaneously for more than 2 seconds to enter the personalized parameter setting interface.
2. Press +/- to toggle between the personalized parameter setting interface, and press [toggle button] to enter the parameter changing state.
3. Press +/- to select the parameter, long press [plus button] for addition operation, long press [minus button] for subtraction operation.
4. Press [toggle button] to save the parameter settings and return to the personalized parameter setting interface.
5. Long Press [power button] to save the parameter settings and exit the personalized parameter setting interface.

Backlight Luminance Setting

01P is the backlight luminance setting. Parameters 01, 02 and 03 are available, representing minimum, standard, and maximum backlight luminance respectively. Press [toggle button] to enter the parameter modification interface. Press the [plus/minus buttons] for parameter selection. Press [toggle button] to save the parameter and return to the general setting options.

• 01P (Min Luminance)
• 02P (Standard Luminance)
• 03P (Max Luminance)

Metric and Imperial Setting

02P is the metric and imperial setting: 00 for metric and 01 for imperial. Press [toggle button] to enter the parameter modification interface. Press the [plus/minus buttons] for parameter selection. Press [toggle button] to save the parameter and return to the general setting options.

• 02P (Metric/Imperial)

Rated Voltage Setting

03P is the rated voltage setting (view only, not adjustable). Press [toggle button] to enter the parameter viewing state. Press [toggle button] to return to the personalized parameter setting interface.

• 03P (Rated Voltage: 48V)

PAS Level Ratio Value Setting

To meet different requirements, the speed of every PAS level can be adjusted. For example, '10-48%' is the ratio range for PAS 1. The default ratio value for PAS 1 is 28%, which is adjustable. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter and enter the next setting. Press [toggle button] again to save and return to the personalized parameter setting interface.

• 04P (PAS Level Ratio: e.g., 5-1-28%)

PAS Level Setting

04P is the Pedal Assist Level setting. Available settings are: 0~3, 1~3, 0~5, 1~5. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and enter the power ratio value setting interface, or press and hold the [power button] to confirm and return to the main interface.

• 04P (PAS Level: e.g., 0-5)

Wheel Diameter Setting

05P is the wheel diameter setting. The adjustable range is: 8~32 inches. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 05P (Wheel Diameter: e.g., 23 inches)

Number of Speed Sensor Magnets Setting

06P is the speed sensor magnet number setting. The adjustable range is: 1 ~ 63pcs. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 06P (Speed Sensor Magnets: e.g., 01)

Speed Limit Setting

07P is the speed limit setting. The adjustable speed limit range is: 1~39 mile/h (1~63 km/h). The maximum adjustable speed limit varies by different protocols. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 07P (Speed Limit: e.g., 20 mile/h)

Controller Current Limit Setting

08P is the controller current limit setting. The adjustable range is: 1~31A. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 08P (Current Limit: e.g., 25.0A)

PAS Sensor Direction Setting

09P is the PAS sensor direction setting. 'run-F' is front direction and 'run-b' is opposite direction. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 09P (PAS Direction: run-F)
• 09P (PAS Direction: run-b)

Pedal Assist Sensitivity Setting

10P is the pedal assist sensitivity setting. When set to higher numbers, it will take more crank rotations to activate the motor. On lower numbers, it will take little crank rotation to activate the motor. The adjustable range is: 2~9. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 10P (Sensitivity: e.g., 02)

Number of Pedal Assist Sensor Magnets Setting

11P is the number of pedal assist sensor magnets setting. The adjustable range: 5-12 pcs. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 11P (Pedal Assist Magnets: e.g., PAS 12)

Throttle Mode Setting

12P is the throttle mode setting. 00 represents normal throttle mode, 01 represents throttle 6km mode. When the Throttle is turned, the instrument enters the walk boost mode. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 12P (Throttle Mode: 00 - Normal)
• 12P (Throttle Mode: 01 - 6km)

Throttle Level Setting

13P is the throttle Level setting. 00 is to disable the throttle level. 01 is to enable the throttle level. If you select 01, it means that when the steering angle is turned to the maximum, the bicycle speed can only reach the maximum speed that can be reached by the current display of the throttle level; If 00 is selected, it means that when turning the throttle, it is not limited by the throttle level displayed on the display and can reach the rated maximum speed. Press [toggle button] to enter the parameter changing state. Press the [plus/minus buttons] to select the parameter and press [toggle button] to save the parameter setting and return to the personalized parameter setting interface.

• 13P (Throttle Level: e.g., run-F)
• 13P (Throttle Level: e.g., run-b)

Restore Factory Default Parameter Settings Operation

dEF is the restore factory default parameter settings, dEF-Y is to restore default settings, and dEF-N is not to restore. Enter into the main setting interface and keep the speed at 0, press and hold [power button] and [toggle button] simultaneously for 2s to enter the restore factory default setting interface. Pressing +/- to toggle to dEF-Y. Then after pressing [toggle button] to confirm, the display will show dEF-0 for a few seconds and then automatically start to restore the factory default settings. After restoring to default, the screen will display OFF. Press and hold [power button] for more than 2 seconds to return to the normal display interface.

• Display shows: DEF
• Display shows: DEF-Y
• Display shows: DEF-N
• Display shows: DEF-0
• Display shows: OFF

Trip Odometer Reset Operation

The display can record trip odometer and odometer. Trip odometer is not automatically reset after turning off. The tripodometer needs to be reset manually. Enter into the main setting interface and keep the speed at 0, press and hold [power button] and [toggle button] simultaneously for 2s to reset the trip odometer. The main interface will flash during the reset process.

Error Code Definition

APP Operation

Heybike APP will update continually and the phone display interface is subject to the latest version. Note: APP is only available for models released after September, 2022. Please download the Genuine APP from Google Play Store or IOS App Store. (Search Heybike)

Log in and Connect your Bike

1. Turn on the Bluetooth on your phone first. Use your email to register an account for the first use and log in.
2. After login, click the Connect button to enter the Bluetooth search page.
3. Find your device, click Connect on the right side, then click Confirm to bind your bike.
4. The Bluetooth icon on the main page will stay firm green, which means the APP is connected successfully with the bike. (Note: the blinking blue Bluetooth icon means the APP doesn't connect with the bike)

Close to Unlock / Auto Lock

• Close to Unlock: Need to open the APP and connect to Bluetooth. While close to the bike (3-5 meters), the bike will turn on automatically.
• Auto Lock: The bike will be turned off automatically after the Bluetooth is disconnected and reaches the setting time.

Start-up Procedure

After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal assist level following the steps below:

• Familiarize yourself with the battery power positions. Turn on the battery first, then be ready for a ride.
• Ensure proper handlebar and seat adjustment. Note that lowering the seat so the rider can put one or both feet flat on the ground without dismounting from the seat may offer a safer and more comfortable introduction to operating the bike. Ensure the handlebar faceplate bolts and seat post quick-release are fully and properly secured.
• Turn on the bike. With the battery locked in place. Locate the LCD display controls (near the left handlebar grip). Hold down the power button for approximately 3 seconds until power is delivered to the LCD display and turned on.
• Turn on the headlight and taillight if needed. Once the battery is on, press the [light button] (located on the light remote).
• Select the desired level of pedal assistance (PAS) between levels 0 through 5 using the +/- buttons on the display remote. Level 1 corresponds to the lowest level of pedal assistance. Level 5 corresponds to the highest level of pedal assistance. Level 0 indicates pedal assistance is inactive. Start in PAS level 0 or 1 and adjust from there.
• Begin riding carefully. With the proper safety gear and rider knowledge, you may now operate your bike. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. You may also use the throttle to accelerate and maintain your desired speed.
• The throttle is used by slowly and carefully rotating the throttle backward toward the rider. Do not use the throttle unless you are on the bike.
• ⚠️ Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle.

Daily Care and Maintenance

Cleaning and Storage

If you see stains on the bike body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a tooth brush, then wipe them off with a damp cloth.

Notes: Do not clean the bike with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the bike with a high-pressure water spray. During cleaning, make sure that the bike is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may result in electric shock or other major problems. When the bike is not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating and over cooling accelerate the battery pack's life span.

Battery Maintenance

1. Use original battery packs; use of other models or brands may bring about safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths.
3. Use original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries may do tremendous harm to the environment. To protect the natural environment, please follow local regulations to properly dispose of used batteries.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal

1. Please try to store the bike in a cool and dry place between 50 °F - 77 °F (10°C - 25 °C). In extremely humid environments, the interior of the bike may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000m above sea level. Prolonged exposure to UV rays, rain and the elements may damage the enclosure materials; store indoors when not in use.
2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensure bikes from Heybike function as intended, and to reduce wear and tear on their systems. Recommended service intervals are meant to be guidelines. Real-world wear and tear, and the need for service, will vary with conditions of use. Heybike generally recommends inspections, service, and necessary replacements be performed at the time or mileage interval that comes first in the following table.

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles (40-72 km), Heybike advises following the pre-ride safety checklist.

Tire Inflation and Replacement

The Ranger S-1000 employs 20"x4.0" rubber tires with inner tube. The tires are designed for durability and safety for regular cycling activities and need to be checked before each use for proper inflation and condition. Proper inflation, care, and timely replacement will help ensure that your bike's operational characteristics will be maintained, and unsafe conditions avoided.

It is recommended 20 PSI for Heybike's stock tires. Always stay within the manufacturer's recommended air pressure range as listed on the tire sidewall.

⚠️ It is critically important that proper air pressure is always maintained in pneumatic tires. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to always maintain the air pressure rating indicated on pneumatic tires may result in tire and/or wheel failure.

Inflate your tires from a regulated air source with an available pressure gauge. Inflating your tires from an unregulated air source could overinflate them, resulting in a burst tire.

Even tires equipped with built-in, flat-preventative tire liners, like those that come with bikes from Heybike, can and do get flats from punctures, pinches, impact, and other causes. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike or injury to operators and/or damage to your bike from Heybike could occur.

⚠️ When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to remove all air pressure from the inner tube could result in serious injury.

⚠️ Using aftermarket tires or inner tubes, not provided by Heybike may void your warranty, create an unsafe riding condition, or damage to your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

For more information on tire or tube replacement procedures, or questions about tire inflation, visit heybike.com/pages/help-center or contact Heybike Support.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 mi (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up on your bike after your initial break-in period of 50-100 mi (80-160 km) (depending on riding conditions such as total weight, riding characteristics, and terrain). Regular inspections and tune-ups are particularly important for ensuring that your bike remains safe and fun to ride.

Troubleshooting

Specifications

FAQs

Q1: What if the e-bike arrived missing accessory or broken part?

A1: Please take a photo and contact Heybike Support, then Heybike Support Team will reply you soon and send correct accessory or part replacement.

Q2: Will my bike arrive assembled?

A2: Your bike will arrive mostly assembled. Heybike will also provide the tools and a comprehensive assembly video for the rest part.

Q3: What can I do if something goes wrong with my e-bike during the warranty?

A3: Heybike believes that communication is the best way to solve the problem. Please contact us in time. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID.

Error Code

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Heybike's return policy allows you to return the product purchased on the authorization Channel within 30 days counting from the date of receipt of shipment, and request a refund from the authorization Channel.

Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc.).

Over 30 days: Return is not acceptable; Accept exchange new product or partial refund.

Heybike will deduct the shipping fee or restocking $200/per when making a refund for non-defective products and non-longer needed products.

For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that cannot be verified.

Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. To request an RMA, please contact Heybike Support.
2. The cost of return shipping will be paid by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Heybike, (a) without an RMA from Heybike, (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return.

LIMITED PRODUCT WARRANTY

Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Heybike does not warrant the operation of the product will be uninterrupted or error-free.

• Only the original owner of an ebike purchased from Heybike online or physical storefront is covered by this Limited Warranty. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person, and under no circumstances shall the Limited Warranty apply to any subsequent owner or other transferee of the ebike.
• The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the "Battery"), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a "Covered Component"). The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables and housing, grips, chain and spokes).
• Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, Heybike will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
• Any products sold by Heybike that is not an ebike.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN EBIKE OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF HEYBIKE.

Contact Us

Tel: +1 888 301 6908 / +1 888 859 1518

If you experience issues relating to riding, maintenance and safety, or errors/faults with your HEYBIKE.

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HEYBIKE LTD

? www.heybike.com

? 100N HOWARD ST STER, SPOKANE, WA, UNITED STATES