Heybike Cityrun Electric Bike User Manual

Product Safety Notice

• Always wear a helmet when riding your electric bike.
• Keep the two keys properly. If the unique keys are lost, you will not be able to turn on the bike or replace the battery. (Note: Heybike does not have a backup key.)
• Make sure your electric bike has a full battery before taking it out to ride.
• Always be aware of local road laws, and follow them.
• Do not ride the bike under the influence of drugs or alcohol.
• Always respect pedestrians.
• Do not ride under wet conditions. The electric bike may slide from under your feet causing injury. Wet conditions may damage the electronics and void the warranty.

Warning Message

• Avoid water: The electric bike is not waterproof. Electronics may be damaged by water, and water damage is not covered by warranty. Riding in wet conditions is dangerous and may result in injury.
• Avoid prolonged exposure to sun or rain and avoid storage in places with high temperatures or corrosive gas.
• Abuse: Physical damage due to negligent care and extreme riding is not covered.
• Whenever you ride the Heybike Electric Bike, you risk severe injury or even death from loss of control, collisions, and falls. Use caution and ride at your own risk.
• Do not modify the product from the manufacturer's original design.
• Do not exceed the posted speed limit and obey all traffic laws.
• Avoid touching the charging port directly and do not let it make contact with a metal object.
• Keep hands and all body parts away from moving parts while operating the electric bike.
• Before riding: Ensure the electric bike is operating correctly.
• Before riding: Check that the braking system is functioning properly, all safety labels are in place, and you understand the safety warnings.
• Before riding: Ensure axle guards, chain guards, or other covers are in place and in serviceable condition.
• Before riding: Check that tires are in good condition, inflated properly, and have sufficient tread remaining.
• Never exceed the 350 lbs (120 kg) maximum load rating.
• The electric bike should never be used by children under the age of 18.
• Maximum Speed: Your electric bike goes at a maximum speed of 20 mph.
• Consider that additional insurance may be required. Contact an insurance company or broker for advice.
• To conserve electricity, use assist mode, and avoid zero starting, frequent braking, driving against the wind, carrying heavy loads, and riding with insufficient air pressure.

Package Contents

Carefully check package contents. If anything is missing or damaged, please contact Heybike Support.

Unpack the bike. Open the bike box and remove the small box inside. With the help of another person capable of safely lifting a heavy object, remove the bike from the bike box. Carefully remove the packaging material protecting the bike frame and components. Please recycle packaging materials, especially cardboard and foam, whenever possible. Open the small box and carefully set out all contents.

• 1x User Manual
• 1x Stem
• 2x Pedals
• 1x Front Wheel
• 1x Seat
• 2x Keys
• 1x Fender
• 1x Headlight
• 2x Open-end Wrench
• 4x Allen Wrench
• 1x Rear Rack
• 1x Charger
• 1x Electric Bike
• 1x Front Wheel Bowl Upper Cover

Product Overview

The Heybike Cityrun electric bike components are:

• Handlebar Area: Display Controls, Headlight Switch, Grip, Turn Signal Switch, Horn, Brake Lever, Throttle.
• Frame & Seating: Stem, LCD Display, Seat Post, Saddle, Battery.
• Drivetrain & Wheels: Motor, Wheel, Chain, Crankset, Pedals, Derailleur.
• Accessories: Front Light, Suspension Front, Tire, Disc Brake, Rear Rack, Fender.

Assembly

If you do not feel comfortable assembling the bike yourself, we recommend taking your new bike to a bike shop for assembly and inspection. If you are willing to assemble the bike yourself, be sure to follow all instructions, properly adjust gears and brakes, and set tire pressure.

For additional help with assembly, including a step-by-step video, please visit www.heybike.com or scan the QR code provided.

Front Wheel Installation:

1. Locate the front wheel. Adjust its position to align the axle at the center of the wheel with the center of the front dropout.
2. Ensure the safety hook is inside and the nut is outside. Make sure the safety hook is locked into the front fork.
3. Tighten the nut on the fork with the wrench.
4. Install the front wheel bearing nut covers.

Handlebar and Stem Installation:

1. Loosen the Allen screws and remove the protection mold from the stem.
2. Install the stem and loosely tighten the four Allen screws.
3. Place the handlebar onto the stem correctly.
4. Place the cover onto the handlebar and tighten the four Allen screws.
5. Adjust the handlebar height to your preference and tighten the Allen screws on the stem. Ensure the handlebar stem is in line with the top tube.
6. Connect the display cable to the appropriate port.

Rear Rack Installation:

1. Take off the four screws from the bike frame where the rack will be mounted.
2. Hold the rack onto the bike frame and tighten it with the screws.

Fender and Headlight Installation:

1. Take out the fender. Remove the nut, washers, and bolt at the top and bottom of the front fork.
2. Hold the front fender and the headlight onto the bike frame and tighten them with the screws.
3. Tighten the screws on each side of the front wheel.
4. Connect the headlight cable, noting the direction of the arrow for proper connection.

Taillight Installation:

1. Find the taillight cable.
2. Connect the taillight cable, noting the direction of the arrow for proper connection.

Seat and Pedal Installation:

For better pedaling, safety, and overall riding comfort, proper seat height is important. Your leg should be almost fully extended (not locked out) with a slight bend at the knee when the pedal is at its lowest point.

1. Seat Adjustment: Open the quick-release lever. Move the seat up or down by sliding the seatpost in or out of the seat tube. DO NOT raise the seatpost beyond the minimum insertion marking etched into the seatpost tube. Adjust the seat head to be parallel with the top tube. Close the quick-release lever using your palm or finger.
2. Pedal Installation: Locate the right-side pedal (marked "R") and the left-side pedal (marked "L"). Thread the right pedal onto the right crank gently by hand, turning clockwise, then tighten with the allen wrench. Thread the left pedal onto the left crank gently by hand, turning counter-clockwise, then tighten with the allen wrench.
3. Chain Alignment Check: Rotate the right pedal backward. Watch the chain to ensure it runs smoothly through the drivetrain (rear cog, chain tensioner, and front chainring).

Suspension Fork Adjustment:

The suspension fork can move up to 80mm to cushion bumps, making riding on rough roads smoother.

Lockout Lever (1): Located on the top of the right side of the suspension fork. Turn counter-clockwise to lock out the suspension travel. Turn clockwise to unlock. When unlocked, resistance can be adjusted by turning.

Preload Adjustment Knob (2): Located on the top of the left side of the suspension fork. To soften the ride, turn counter-clockwise (towards "-"). To make the suspension stiffer, turn clockwise (towards "+").

NOTICE: Ensure the seatpost and seat are properly adjusted before riding. DO NOT raise the seatpost beyond the minimum insertion marking. If the seatpost projects beyond these markings, the seatpost or frame may break, causing loss of control.

General Checks: Before using the bike, always check that all latches, levers, and quick releases are properly secured and undamaged. Check them before every ride and after any time the bike is left unsupervised, as loose components can lead to loss of control, damage, or injury.

Start-up Procedure

After the bike has been properly assembled, all components are secured, a mechanic has checked the assembly, and you have read this manual, turn on the bike and select a pedal assist level:

1. Familiarize yourself with the battery power positions. Fully charge the battery first and cover the rubber stopper.
2. Turn on the bike: Hold down the power button for approximately 3 seconds until the LCD display turns on.
3. Turn off the bike: Hold down the power button for approximately 3 seconds until "OFF" appears on the display.
4. Display Information: Short press the `+` button to change between DST (distance) or ODO (odometer). Short press the `--` button to change between Current speed, MAX speed, and AVG speed.
5. Turning Lights: Use the left signal button to turn on the left signal, and the right signal button to turn on the right signal.
6. Headlight/Taillight: Press the switch to ON/OFF. The headlight may also turn on automatically in dim light when the display is on.
7. Pedal Assist Level (PAS): Select the desired level (0-5) using the `+` and `-` buttons on the LCD display. Level 1 is the lowest assistance, Level 5 is the highest. Level 0 deactivates pedal assistance. Start in PAS level 0 or 1.
8. Walking Mode: Long press the `-` button to activate Walking Mode. The e-bike will travel at 6 km/h (3.73 mph).
9. Riding: Begin riding carefully with proper safety gear. On a flat surface, in a low gear (1 or 2), most riders can start pedaling with PAS level 0 or 1. You may also use the throttle to accelerate.
10. Throttle Use: Rotate the throttle backward slowly and carefully. Do not use the throttle while dismounted. Ensure the bike is powered off when moving the bike while dismounted to prevent accidental throttle application.

⚠️ Do not use the throttle while dismounted. Avoid accidental application of the throttle while dismounted; ensure the bike is powered off to prevent accidental application of the throttle.

Remove the Battery

For your convenience, the Heybike battery can be removed.

1. Ensure the bike is turned off. Align the key port with the appropriate "locked" position by inserting the key and rotating it to align with the "unlock" icons. The battery will pop up.
2. Hold the bike frame with your right hand. Locate the locking device on the battery with your left hand and turn it anticlockwise.
3. Prop up the battery with your left hand and then remove the battery with both hands. (Note: The battery weighs approximately 9.45 lbs and should be handled with care.)

When the battery is removed, be careful not to drop or damage it. Avoid damaging the exposed connector terminals and keep them clear of debris.

When installing the battery, ensure it is turned off before inserting it into the frame mount receptacle. Do not force the battery; slowly align and push it into place. Ensure the battery is properly secured by pressing it firmly to the bike frame with both hands.

Charge Your E-Bike

Before using the electric bike, you must fully charge the battery.

Charging Port: Located on the side of the battery.

1. Ensure the battery is off by rotating the key to align with the off icon.
2. Remove the rubber cover on the charging port.
3. Connect the DC output plug from the charger to the charging port on the side of the battery. Place the charger in a flat, secure place.
4. Plug the charger into a power outlet. Charging should initiate, indicated by the LED on the charger turning red. Once fully charged, the LED will turn green. Unplug the charger from the wall outlet first, then remove the charger output plug from the battery charging port.

Display and Setting

The LCD display provides information about your ride and allows for settings adjustments.

LCD Display Elements:

• Battery Indicator: Shows remaining battery life.
• Riding Time: Displays the duration of your ride.
• Speed: Shows current speed, maximum speed (MAX), and average speed (AVG).
• Walking Mode: Indicates when walking mode is active.
• Ranges/Power Unit: Displays distance (DST) or odometer (ODO).
• Speed Unit: Shows speed in mph or km/h.
• Pedal Assisted Level (PAS): Indicates the current level of pedal assistance (0-5).

Definitions:

• ODO: Cumulative distance traveled.
• MAX: Maximum speed recorded for a single trip.
• AVG: Average speed recorded for a single trip.
• Battery Level: Icon indicates remaining battery life.

LCD Display Controls:

The display has several control buttons:

• Button 1: Increase PAS level.
• Button 2: Turn on/off backlight, change DST/ODO.
• Button 3: Change Current speed / MAX / AVG speed.
• Button 4: Decrease PAS level, activate Walking Mode (long press).
• Button 5: Turn on/off headlight.
• Button 6: Turn on/off turning light.
• Button 7: Power button (long press to turn on/off bike).

Operation Guide:

APP Operation

The Heybike APP will update continually. The phone display interface is subject to the latest version. Note: The APP is only available for models released after September 2022.

Please download the Genuine APP from the Google Play Store or iOS App Store by searching for "heybike".

Log in and Connect Your Bike:

1. Turn on the Bluetooth on your phone. Use your email to register an account for the first use and log in.
2. After logging in, click the "Connect" button to enter the Bluetooth search page.
3. Find your device, click "Connect" on the right side, then click "Confirm" to bind your bike.
4. The Bluetooth icon on the main page will stay solid green, indicating the APP is successfully connected with the bike. (A blinking blue Bluetooth icon means the APP is not connected.)

Close to Unlock & Auto Lock Features:

• Close to Unlock: Need to open the APP and connect to Bluetooth. While close to the bike (3-5 meters), the bike will turn on automatically.
• Auto Lock: The bike will be turned off automatically after the Bluetooth is disconnected and the set time is reached.

Daily Care and Maintenance

Cleaning and Storage:

If you see stains on the bike body, wipe them off with a damp cloth. If stains won't scrub off, use toothpaste and a toothbrush, then wipe with a damp cloth.

Notes: Do not clean the bike with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents. Do not wash the bike with a high-pressure water spray. During cleaning, ensure the bike is turned off, the charging cable is unplugged, and the rubber flap is closed. Water leakage may result in electric shock or other major problems. When the bike is not in use, keep it indoors where it is dry and cool. Do not put it outdoors for extended periods. Excessive sunlight, overheating, and overcooling accelerate the battery pack's life span.

Battery Maintenance:

1. Use original battery packs only. Using other models or brands may lead to safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep contacts away from metal objects to prevent short circuits, which may result in battery damage or injuries.
3. Use the original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries can harm the environment. Dispose of used batteries properly according to local regulations.
5. After every use, fully charge the battery to prolong its life span.

Storage and Disposal:

1. Store the bike in a cool and dry place between 50°F - 77°F (10°C - 25°C). In humid environments, condensation may damage the battery. Devices are not intended for use at elevations greater than 2000m above sea level. Prolonged exposure to UV rays, rain, and elements may damage enclosure materials; store indoors when not in use.
2. In daily use, try to avoid recharging the bike after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Charge the bike every other month to preserve the battery.

Recommended Service Intervals

Regular inspection and maintenance are key to ensure bikes function as intended and to reduce wear and tear. Recommended service intervals are guidelines; actual needs may vary with conditions of use.

Pre-Ride Safety Checklist

Notice: Before every ride, and after every 25-45 miles (40-72 km), follow this pre-ride safety checklist.

Your cables, spokes, and chain will stretch after an initial break-in period of 50-100 miles (80-160 km), and bolted connections can loosen. Always have a certified, reputable bike mechanic perform a tune-up after this initial period. Regular inspections and tune-ups are important for ensuring your bike remains safe and fun to ride.

Tire Inflation and Replacement

The Cityrun uses 26"x2.5" rubber tires with inner tubes, designed for durability and safety. Proper inflation, care, and timely replacement are crucial for maintaining operational characteristics and avoiding unsafe conditions.

Heybike recommends 35-65 PSI for the stock tires. Always stay within the manufacturer's recommended air pressure range listed on the tire sidewall.

⚠️ It is critically important that proper air pressure is always maintained. Do not underinflate or overinflate your tires. Low pressure may result in loss of control, and overinflated tires may burst. Failure to maintain the indicated air pressure may result in tire and/or wheel failure.

Inflate your tires from a regulated air source with an available pressure gauge. Inflating from an unregulated air source could overinflate them, resulting in a burst tire.

Even tires with flat-preventative liners can get flats. When tire wear becomes evident or a flat tire is discovered, tires and/or tubes must be replaced before operating the bike to prevent injury or damage.

⚠️ When changing a tire or tube, ensure that all air pressure has been removed from the inner tube prior to removing the tire from the rim. Failure to do so could result in serious injury.

Using aftermarket tires or inner tubes not provided by Heybike may void your warranty, create an unsafe riding condition, or damage your bike. If required by law, ensure replacement aftermarket tires have sufficient reflective sidewall striping.

For more information on tire or tube replacement procedures, or questions about tire inflation, visit heybike.com/pages/help-center or contact Heybike Support.

Troubleshooting

Specifications

FAQS

• Q1: What if the e-bike arrived missing accessory or broken part?
  A1: Please take a photo and contact Heybike Support via support@heybike.com. Heybike Support Team will reply soon and send the correct accessory or part replacement.
• Q2. Will my bike arrive assembled?
  A2: Your bike will arrive mostly assembled. Heybike will also provide the tools and a comprehensive assembly video for the rest of the assembly.
• Q3. What can I do if something goes wrong with my e-bike during the warranty?
  A3: Please contact Heybike Support in time. To help solve the problem as quickly as possible, describe the problem in detail and provide photos/videos with your order ID.

Error Codes:

Limited Warranty

30 DAYS SATISFACTION GUARANTEED RETURN POLICY:

If you are unsatisfied with your purchase, Heybike's return policy allows you to return the product within 30 days from the date of receipt of shipment for a refund. Note: Express shipping cost is non-refundable.

To be eligible for a return, your item must be in the same condition as received: unworn, unused, have less than ten (10) miles on the odometer, be free of wear and tear, dirt, dust, fragrance, or any other signs of use, and include all original items (charger, keys, hardware, etc.).

Over 30 days: Returns are not acceptable; exchange for a new product or partial refund may be offered. A shipping fee or restocking fee of $280/pc will be deducted for non-defective products or products no longer needed.

Heybike is not responsible for lost packages due to the carrier or for products received that cannot be verified. Products with damage determined to be caused by the end-user may be subject to denial of the return request.

Conditions for Refund:

1. A Return Merchandise Authorization (RMA) must be requested from Heybike within 30 days from the date of receipt of shipment. Contact Heybike Support to request an RMA.
2. The cost of return shipping will be paid by the customer.
3. For warranty service, keep your receipt and/or invoice to validate proof of purchase.
4. Returned products must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. Heybike retains the right to refuse delivery of any return made without an RMA or without all parts included in the original package.

LIMITED PRODUCT WARRANTY:

Heybike warrants the original purchaser that your Heybike product shall be free from defects in materials and workmanship under normal use for the specified warranty period. Heybike does not warrant that the product's operation will be uninterrupted or error-free.

This Limited Warranty covers only the original owner of an ebike purchased from Heybike online or physical storefront. The Warranty Period begins upon receipt of the ebike and ends upon the earlier of the end of the warranty period or any sale or transfer of the ebike to another person. The Limited Warranty does not apply to any subsequent owner or transferee.

The Limited Warranty is expressly limited to the replacement of specific "Covered Components": lithium ion battery, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.

The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

Limited Warranty Does Not Cover:

• Normal wear and tear of any Covered Component.
• Consumables or normal wear and tear parts (including tires, tubes, brake pads, cables and housing, grips, chain, and spokes).
• Any damage or defects resulting from failure to follow instructions in the owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of unauthorized parts or accessories, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• Heybike will not be liable for any damage, failure, or loss caused by unauthorized service or use of unauthorized parts.
• Battery damage resulting from power surges, use of an improper charger, improper maintenance, or other misuse, normal wear, or water damage.
• Any products sold by Heybike that are not an ebike.

DETERMINING WHETHER DAMAGE OR DEFECT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF RPB.

Contact Us

Contact Heybike if you experience issues relating to riding, maintenance, safety, or errors/faults with your HEYBIKE.

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HEYBIKE LTD

✉️ www.heybike.com

? 100N HOWARD ST STER, SPOKANE, WA, UNITED STATES