Get started on the nbn™

An easy guide for connecting your Telstra Business Service.

Suitable for connection type: Fibre to the Curb (FTTC)

Description of image: The image displays three key devices for setting up an nbn™ connection: a sleek, black Telstra Business Smart Modem™ with indicator lights, a white nbn™ Connection Box, and a smaller white Netgear LTE Modem LM1200.

Need Support?

Visit telstra.com.au/small-business/online-support/category/broadband/nbn for extra information.

Do you have any of the following? (Page 4)
Unplug all devices from your phone sockets (Page 6)
Parts you will need (Page 8)
Setup steps (Page 10)
Wi-Fi setup (Page 12)
Troubleshooting (Page 14)
FAQs (Page 16)

Do you have any of the following?

If not, please continue to page 6.

Safety-Critical Devices Check

Before proceeding, check if you have any of the following devices:

Monitored Fire Alarm
ATM or EFTPOS
Back-to-Base Security Alarm
FAX or PBX
Emergency Lift Phone
Medical Alert Service

⚠️ IF YES, STOP!

Contact your equipment provider(s) to check that services you rely on, like medical, fire and other equipment, will work on the nbn™ network.

Additional information is on page 17.

Unplug all devices from your phone sockets.

Make sure you've disconnected all devices such as telephones, modems, ADSL filters, EFTPOS, and FAX machines from your telephone wall sockets. After you've switched to the nbn™, these sockets will no longer work.

Description of image: An illustration shows a person unplugging a device from a wall socket. A warning icon ⚠️ is displayed. Smaller icons represent a Modem, ADSL Filter, Phone, and Fax machine, indicating they should be disconnected from the old phone sockets.

Parts you will need.

Parts List

Telstra Business Modem: Telstra Business Smart Modem™
Power Adaptor: Black power adaptor for the Telstra Business Smart Modem™.
Optional Cable: Telephone cable with grey ends, used to connect your phone.
nbn™ Connection Box: The primary nbn™ device.
Power Adaptor: Black power adaptor for the nbn™ Connection Box.
WAN Cable: Cable with red and yellow ends, used for the Wide Area Network connection.
LTE Modem: Netgear LTE Modem LM1200 (for backup internet).
Wi-Fi Card: Contains your Wi-Fi network name (e.g., "Office Wi-Fi 1", "Office Wi-Fi 2") and security key (e.g., "Password 123!").
Phone Cable: Cable with grey ends, used for connecting a phone.

Setup steps.

Follow steps 1 - 7 to get connected. On first use, your Telstra Business Smart Modem™ may take up to 15 minutes to connect.

Description of image: An illustration shows an older-style telephone wall socket with a note: "Got an older-style telephone wall socket? You'll need to purchase an adaptor. These can be found at most hardware or electronics stores."

The Netgear LTE Modem LM1200 ensures your internet keeps working even in the event of a fault in your nbn™ connection.

Connection Diagram

Description of diagram: A detailed diagram illustrates the connection process:

Connect the power adaptor to the nbn™ Connection Box and plug it into a wall socket.
Connect the WAN cable (red and yellow ends) from the nbn™ Connection Box to the WAN port on the Telstra Business Smart Modem™.
Connect the grey telephone cable from your phone to the Phone port on the Telstra Business Smart Modem™.
Connect the power adaptor to the Telstra Business Smart Modem™ and plug it into a wall socket. Press the power button on the back; the front lights will turn solid blue when connected.
Connect the WAN cable (red and yellow ends) from the Telstra Business Smart Modem™ to the WAN port on the Netgear LTE Modem LM1200.
Connect the yellow Ethernet cable from the Telstra Business Smart Modem™ to the LAN port on the Netgear LTE Modem LM1200. (Note: Use the LAN port, not the yellow WAN port on the LM1200).
Connect the power adaptor to the Netgear LTE Modem LM1200 and plug it into a wall socket.

The LM1200 may be powered directly from the USB port of the Telstra Business Smart Modem™ or the supplied power adaptor.

Wi-Fi Setup

Connecting to Wi-Fi

Description of diagram: The diagram shows Wi-Fi signals emanating from the Telstra Business Smart Modem™. A smartphone displays available Wi-Fi networks (Wi-Fi 1, Wi-Fi 2, Wi-Fi 3). A Wi-Fi card is shown with network names and a password. A laptop is also depicted.

Search for your Wi-Fi network name and enter the password shown on the Wi-Fi card.

Repeat these steps to connect your other devices via Wi-Fi.

You can change your Wi-Fi network name and password. Refer to page 17 for details.

Troubleshooting

Troubleshooting Common Issues

Oh no! Something went wrong? Here's a few tips to help you, but first, have you tried the following?

Switch it off and back on and then wait a few minutes.
Make sure your modem is elevated and not placed near items that can interfere with your Wi-Fi, such as fridges, thick walls, fish tanks, and microwaves.
Make sure your Netgear LTE Modem LM1200 is connected to the red LAN port and also to power via power adapter or USB port on the Telstra Business Smart Modem™. This ensures your internet can keep working even in the event of a fault with your nbn™ connection.

A great guide to internet speeds can be found at: telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

What do the lights mean on the Telstra Business Smart Modem™?

Front Light Indicators:
[Indicator 1]: You're connected to the nbn™ network.
[Indicator 2]: You're connected to your mobile backup connection.
[Indicator 3]: You're ready to make and receive calls on the nbn™ network.

What do the lights mean on the Netgear LTE Modem LM1200?

LED	Description
Power	Orange: The modem is starting up. Green: The modem is powered on. Red: Device error.
Ethernet LAN	Green: A device is connecting to this port. Solid Green: A device is connected to this port.
Ethernet WAN	Green: A device is connected to this port. Solid Green: Full data connectivity.
Signal Strength	Green: The LTE connection is good. Blinking indicates data traffic. Orange: The LTE connection is weak. Blinking indicates data traffic. Red: The modem can't connect to the LTE network.

When you're in mobile backup mode, you may receive notifications from us via SMS or email.

Still having issues?

Try our online troubleshooting tool, which can be found at fix.telstra.com
For further information on troubleshooting, please visit telstra.com.au/small-business/online-support/category/broadband/nbn/nbn-troubleshooter
For Telstra Business Smart Modem™ FAQ, please go to https://www.telstra.com.au/small-business/online-support/internet
If you are still stuck, click on "Chat Now" on the right-hand side of the webpage.
If you require more assistance, please call 132 999 (English).
For other languages, please visit telstra.com.au/contact-us/multilingual-services
To recycle your old modem visit recyclingnearyou.com.au/ewastescheme

FAQs

Frequently Asked Questions (FAQs)

Will I be able to use my devices during set up?
During set up of your new nbn™ connection, you will temporarily lose access to your existing services, including your internet, telephone device(s), medical, fire and security alarms, as well as other equipment like EFTPOS machines. This means it's important you have an alternative form of communication handy during set up, such as a charged mobile phone.
I rely on a safety-critical device. Do I need to do anything before I install the nbn™?
If you use a medical alarm, fire alarm, or lift emergency phone, contact your device provider to check that it will work on your new nbn™ service, or whether you'll need to find an alternative solution, such as a wireless/mobile alarm solution. You should register these devices with nbn™ by calling 1800 227 300 or visiting nbn.com.au/compatibility.
Will my monitored security alarm work on my new nbn™ connection?
It's possible your monitored security alarm will work with your nbn™ service; however, you should check with your alarm provider before switching. You should also test your alarm on the day your new plan is activated.
For more information, visit nbnco.com.au/learn/device-compatibility/security-alarms.
Will my devices work during a power blackout?
Devices connected to your nbn™ service will not work during a power blackout, so you should consider having an alternative form of communication handy, such as a charged mobile phone. If you have a safety-critical device like a medical alarm, fire alarm, or lift emergency phone, speak to your device provider about alternative solutions before you install the nbn™ so you can keep your service active during a power blackout.

Change your Wi-Fi network and password.

The Wi-Fi details installed at the factory are designed to be unique and secure. However, you may wish to change them.

If you previously had an internet service with Telstra or another provider, you can re-use those old Wi-Fi network details (network name and password) on your new modem. This means all your devices will automatically connect without needing to be reconfigured.

To change your Wi-Fi details, ensure you are first connected to your network. Then, open a browser window and type in http://mymodem or http://192.168.15.1. The username is admin and the password is telstra (you can change these later). Once logged in, click on the tab marked 'Wi-Fi' and don't forget to click 'Save' once you have made your changes.

® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

nbn™ is a trademark of nbn co limited and is used under licence.

Connection Type