COCOCAM Wireless PTZ Security Camera User Guide
This user guide provides comprehensive instructions for the COCOCAM Wireless PTZ Security Camera with Rechargeable Battery.
For support, contact: E-mail: service@cococam.com | Website: www.cococam.com
Model: ZS-GQ2 SCSMS-20250820
Contents
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1. Product Details
The camera features a fixed base, lens, PIR sensor, spotlight, charging indicator, microphone, and a working status indicator. It also includes a power button, reset button, and TF card slot.
Camera Buttons and Operations:
| No. | Camera Button | Operation |
|---|---|---|
| 1 | Power Button | Press and hold for five seconds to turn the device on and off. |
| 2 | Power Button | Quick-press for one second to wake the camera from standby mode. |
| 3 | Reset Key | Press and hold for five seconds to reset and restart the camera. |
LED Status Indicators:
| No. | LED Status | Operation |
|---|---|---|
| 1 | Slow blinking red | Awaiting Wi-Fi connection, start adding devices. |
| 2 | Fast blinking red | Wi-Fi connecting. |
| 3 | Solid red | Network is abnormal. |
| 4 | Solid blue | Wi-Fi connected. Camera running normally. |
2. Install Camera
Please fix the bracket and solar panel first, then install the security camera.
For mounting:
- If it is a wooden wall, use the provided nails to fix the bracket.
- If it is a cement wall or ceramic tile wall, use an electric drill to create a hole and install the bracket with the expansion screw provided.
Refer to the installation diagram for visual guidance on attaching the bracket and camera.
Watch the installation video: https://youtu.be/_-0e96Ks9WE
3. Install Cococam App
Search for "Cococam" in your app store or Google Play, or scan the QR code to download and install the app on your phone.
NOTE: For first-time use, please turn on the following permissions:
- Allow Cococam access to mobile cellular data and wireless LAN to add the camera.
- Allow Cococam to receive push messages to get notifications for motion detection or audible alarms.
3.1 Register Account:
New users need to register by email. Click "Register" and follow the steps to complete registration and log in.
3.2 Help and Feedback:
For product issues or questions, please email service@cococam.com with your product model number. Responses will be provided within 24 hours.
[Help & Feedback icon]
4. Switch On Camera
Press the power button for five seconds to turn the camera on. If it does not power on, plug in the DC5V 1A/2A power adapter and charge for 15 minutes. The camera is on when the indicator light below the lens flashes slowly.
5. Add Camera
Before Using:
- If using an SD card, insert the Micro-SD card (2-128GB) before powering on. If inserted after power-on, detection may fail, and the product may need to be powered on again.
- For Wi-Fi connection, ensure the product and your mobile phone are within 1ft to 3ft (30cm to 100cm) from the router.
- Before adding the camera, enable Bluetooth and positioning permissions for the app, then turn on Bluetooth on your phone to prepare for connection. Failure to open the app permissions may cause connection failure.
Product Adding Methods:
Method 1: Through Bluetooth
- Press and hold the camera power button until the camera LED indicator flashes red.
- Click the "+" icon on the upper right of the app's home page to add the product. Nearby cameras connectable via Bluetooth will appear automatically.
- Select the camera, search for the nearby 2.4G band Wi-Fi, enter the Wi-Fi password, and wait for the camera to connect automatically.
Method 2: Through Scan QR Codes
- Click the "+" sign in the upper right corner of the homepage to select "Add Device". Turn on your phone's Bluetooth and select "Battery Camera".
- Follow the app prompts: press and hold the camera power button to start the camera, then press and hold the reset button to reset it, and wait for the red indicator light to flash.
- Select the nearby 2.4G Wi-Fi, enter the password, and display the QR code on your phone to the camera for scanning.
- When you hear a "bugu" sound, the scan is successful. Wait for the camera to connect automatically.
App Usage Flow:
- Tap '+' to Add Device
- Select Battery Camera
- Switch on Camera
- Reset Device
- Input Wi-Fi Password
- Scan QR Code
- Wait for Connection
- Device Added
6. Device Menu
The device menu provides access to various camera functions and settings.
Main Interface Elements:
- Home Screen: Displays "All Devices", "Living room", "Bedroom" tabs. Includes an "Add Device" button.
- Live View Screen: Shows camera feed with controls for:
- [Screenshot button]
- [Hold to talk button]
- [Record button]
- Motion Detection
- PTZ (Pan-Tilt-Zoom) control
- Light control
- Playback/History Screen: Allows viewing recorded videos, alarm records, and selecting dates.
- Settings: Access to camera settings, alarm settings, and other configurations.
Key Functions (Numbered List):
- Add camera
- Camera time
- Real-time view
- Multi-screen
- Camera name
- Open & hide view
- Replay
- Settings menu
- My device list
- Messages
- My profile
- Camera settings
- SD and HD options
- Full screen option
- Speaker
- Bit rate
- Cloud playback
- Preview
- Local play
- Screenshot button
- Record
- White light switch
- Intercom option, long press to talk
- Motion detection
- PTZ control
- Alarm switch
- Audible and visual alarm
- Full-color mode
- Photo album
- Video replay
- Playback alarm records
- Alarm date selection
- Alarm points selection
- Screenshots
- Video record
- Download videos
- Delete the day's videos
7. PIR Detection
The PIR sensor has a default detection range and sensitivity that can be adjusted via "Device"-"Settings"-"Alarm Setting". The detection distance is 10 meters (32ft). Higher sensitivity provides longer detection distances but may result in more false alarms.
8. Alarm Push Notification and Playback
The camera is designed for motion-triggered recording, sending notifications to the app and saving video to a micro SD card or cloud server (additional fee applies) when human body motion is detected. Videos can be watched via the Cococam app.
When the PIR sensor is triggered:
- An alarm sound will play in the app. Ensure notifications from the Cococam app are enabled in mobile settings and that your mobile volume is turned on.
- Alarm snapshots and video recordings are saved to micro SD card/cloud storage. Ensure the micro SD card is inserted.
9. Best Conditions for Night Vision
To ensure effective night vision, avoid placing the camera within three meters of objects that might concentrate infrared rays. Ensure there are no obstacles within three meters of the lens.
10. Important Information for Reducing False Alarms
To minimize false alarms:
- Do not install the camera where bright objects or direct light (e.g., sunshine, bright lamps) are present.
- Avoid placing the camera in areas with frequent vehicle or pedestrian traffic.
- Keep the camera away from air conditioning vents, humidifiers, and heat transfer openings.
- Do not point the camera towards mirrors or glass surfaces.
- Position the camera at least one meter away from wireless devices to prevent interference.
10.2 Surveillance Area Coverage:
It is not suggested to align the PIR sensor directly with the path of moving objects. For optimal detection, the camera should be tilted at an angle of more than 10 degrees, rather than being vertically aligned with moving objects, to capture all motion.
11. Video Playback and Micro SD Card
Video recordings are stored on a micro SD card (not included) or in the cloud.
- Storage Capacity: Supports 2-128GB Micro SD cards.
- Card Recommendation: For steady recognition and longevity, a Class 10 Speed Micro SD Card from brands like Samsung, SanDisk, or Kingston is recommended.
- Preparation: Check the micro SD card for damage and format it to FAT32 or EXFAT32 before inserting it into the camera.
- Recognition: After insertion, the memory volume will display in the Cococam app, indicating the card is readable.
- Troubleshooting: If the micro SD card is not readable, contact customer support for assistance.
Troubleshooting
Refer to the table below for common issues and their solutions.
| No. | Description | Solutions and Operation |
|---|---|---|
| 1 | Connection cannot be established | 1) Check Wi-Fi name and password. 2) Ensure you are using a 2.4G network if the camera does not support 5G. 3) Make sure the camera and mobile phone are near the router. 4) Contact customer services for assistance. |
| 2 | Reset to default | 1) Press and hold the reset button for five seconds. 2) Listen for the "bugu" sound. 3) Watch for the red light flashing slowly. |
| 3 | Connect camera to new Wi-Fi network | 1) Press the reset button to restore factory settings. 2) Remove the camera from the CocoCam app. 3) Re-connect. |
| 4 | Receive pictures without people | 1) The camera may need time to wake up, or people are moving too fast. 2) Objects with heat dissipation may be detected by PIR. Lower the PIR alarm sensitivity. |
| 5 | Frequent alarms | The environment or number of vehicles may trigger frequent alarms. Change the camera alarm sensitivity to "low". |
| 6 | People passing without triggering alarm | The PIR inspection area has a range limitation. The person might be too far, too close, or pass quickly in the video corner, not being detected by PIR. |
| 7 | No alarm push | Enable notifications from the CocoCam app in mobile settings. |
| 8 | No alarm video recording | Insert the micro SD card or enable cloud storage. |
| 9 | Device offline | Check network connectivity. The camera might be too far from the router, affecting Wi-Fi performance. |
| 10 | Video delay | Check the Wi-Fi network. Ensure the camera and router are not too far apart. |
| 11 | Short battery life | The camera may be waking up too often. Avoid placing it on the roadside or in direct sun. |
| 12 | Cococam app flashbacks | 1) Your phone's system version might be incompatible. Uninstall and re-download the app. 2) Contact customer service with your camera model and mobile phone system number. |
| 13 | Unable to register account | 1) Ensure you select the correct country during registration. 2) A verification code is not required. Follow the registration process. |
| 14 | Unable to add friend | Your account and your friend's account must be registered in the same country or area (e.g., Europe and America accounts cannot be friends). |
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