Roborock S5 Max Robot Vacuum Cleaner - User Manual
Welcome and Introduction
Thank you for choosing a Roborock robot vacuum cleaner. Enjoy daily cleaned floors with the S5 Max. Designed for automated mopping, it features a large water tank, precise water control, virtual no-mop zones, and many other functionalities. Combined with precise laser mapping, advanced navigation, and powerful suction, it delivers spotless floors more easily than ever. Simply program it and go about your business. Roborock is dedicated to making advanced technologies work for you, so you spend less time on chores and more time doing what you love.
Product Overview
Robot Components
The robot includes the following components:
- On/Off Button: Press to start cleaning; press and hold to turn on or off.
- Power Indicator Light: White indicates battery level ≥ 20%; Red indicates battery level < 20%; Flashing indicates charging or starting; Flashing red indicates an error.
- Station/Spot Cleaning Button: Press to return to the dock; press and hold for spot cleaning.
- Hood Latch: Allows access to the robot's interior.
Parts List
The package includes:
- Charging Dock
- Waterproof Pad
- Power Adapter
- Mop Mount
- Mop
Dustbin and Filter
The dustbin includes a dustbin cover, dustbin latch, and air filter.
Robot Sensors
The robot is equipped with various sensors for navigation and operation:
- Charging sensor
- Bumper
- Laser distance sensor
- Obstacle sensor
- Cliff sensor
- Omnidirectional wheel
- Charging contact
- Side brush
- Main brushes
- Main brush cover latch
Mop Module and Charging Dock
The mop module consists of a water tank, water tank latch, water filter, and water tank cap. The charging dock includes a signal transmission zone, charging points, power indicator light, and power socket.
Installation
Setting Up the Robot
- Place the charging dock against a wall on a flat surface and plug it into the power outlet.
- Secure the charging dock with the double-sided adhesive tape: Wipe the area where the dock will be placed with a dry cloth, then attach the double-sided tape to the floor. Place the dock onto the tape to secure it. Ensure at least 0.5m (1.6 ft) clearance on both sides and 1.5m (5 ft) in front of the dock. If the power cord hangs vertically, it could be caught by the robot. The dock's indicator light is on when it receives power and off when the robot is charging.
- Secure the waterproof pad: After placing the charging dock, wipe the area for the waterproof pad with a dry cloth. Apply the double-sided tape to the pad, then place it on the floor. This is recommended for wooden floors to prevent moisture damage.
- Power on and charge: Press and hold the power button to turn on the robot. When the power indicator lights up, place the robot on the dock to start charging. The robot uses a high-performance lithium-ion battery and should be kept charged for optimal performance. The robot will not turn on if the battery is low; place it directly on the dock to charge.
Connecting to the App
- Download the Roborock or Xiaomi Home App: Search for "Roborock" or "Xiaomi Home" in your app store or scan the provided QR codes to download and install the app.
- Reset WiFi: Open the robot's top cover to access the WiFi indicator. Press and hold the Spot Cleaning and Power buttons simultaneously until you hear a voice prompt indicating WiFi reset. The WiFi indicator will flash slowly when the robot enters network configuration mode. If you cannot connect your phone, reset the WiFi and add the robot as a new device. Note: Only 2.4GHz WiFi is supported.
- Add the Device: Open the Xiaomi Home app, tap the '+' sign, and follow the on-screen instructions to add your robot. The robot will appear in the app's device list. Note: App features may vary due to ongoing development.
Using the Robot
Mopping Function
- Remove Water Tank: Press the water tank latch and slide the tank backward to remove it.
- Fill Water Tank: Open the water tank cap, fill it with water, and close it securely. Do not use cleaning fluids or disinfectants. Do not use hot water.
- Install Water Tank: Slide the water tank into the robot until it clicks into place.
- Install Mop: If mopping immediately, moisten the mop, wring it out, and attach it to the mop mount.
- Attach Mop Mount: Slide the mop mount under the water tank, aligning it until it clicks.
- Adjust Water Flow: Use the mobile app to adjust the water flow rate for mopping.
- Remove Mop Mount: To remove the mop mount, press the clips inward and pull the mount backward.
- Start Cleaning: Once the battery is fully charged (power indicator stays on), press the power button or use the app to start cleaning.
Cleaning Modes
- Room Select Clean: Select specific rooms in the app for the robot to clean. Requires a map to be created and saved.
- Scheduled Cleaning: Set cleaning start times and suction levels via the app. The robot returns to the dock after cleaning.
- Zone Clean: Draw a specific area in the app for the robot to clean.
- Pin & Go: Set a specific destination for the robot to clean.
- Cleaning Modes: Choose from Quiet, Balanced, Strong, or MAX modes. Balanced is the default.
- Do Not Disturb (DND) Mode: Prevents cleaning and voice alerts. Default is 10 PM to 8 AM, but can be customized in the app.
- No-Go Zones and Virtual Barriers: Draw areas on the map that the robot should avoid. These are active only when the mop module is attached.
During Cleaning
- Pause: Press any button to pause cleaning. Press the power button to resume or the dock button to return to the dock.
- Standby: If the robot is paused for over 10 minutes, it enters standby mode (power indicator flashes slowly). Press any button to wake it. It will automatically turn off after 12 hours in standby.
- Refilling Water Tank/Cleaning Mop: Pause the robot, remove the mop module, refill the tank or clean the mop, reattach the module, and press the power button to resume.
Routine Maintenance
Main Brush
- Weekly Cleaning: Turn the robot over, open the main brush cover latch, and remove the main brush. Clean its bearings. Rotate the brush cover counter-clockwise to unlock. Use the provided tool to remove tangled hair and debris. Reinstall the cover and bearings by rotating clockwise to lock. Reinsert the main brush and its cover. It is recommended to replace the main brush every 6-12 months.
Dustbin and Filter
- Weekly Cleaning: Open the robot's top cover and press the dustbin latch to remove it. Empty the dustbin.
- Washable Filter Cleaning (Every two weeks): Empty the dustbin. Rinse the filter with water and tap it to remove dirt. Do not use cleaning agents. Allow the filter to dry completely (24 hours recommended) before reinstalling.
Side Brush
- Weekly Cleaning: Turn the robot over, remove the screw holding the side brush, remove and clean the side brush, then reinstall and tighten the screw. It is recommended to replace the side brush every 3-6 months.
Water Tank
- Frequent Cleaning: Open the water tank, fill the filter with water, shake, and empty.
Mop
- Frequent Cleaning: Remove the mop from its mount. Clean and dry the mop. If the mop becomes excessively dirty, cleaning performance may be affected. It is recommended to replace the mop every 3-6 months for effective cleaning.
Omnidirectional Wheel
- Weekly Cleaning: Turn the robot over. Use a small screwdriver to separate the wheel axle and tire. Rinse the axle and tire with water to remove hair, debris, and dirt. Let the wheel dry and reassemble it.
Robot Sensors
- Monthly Cleaning: Use a soft, dry cloth to clean the sensors: four cliff sensors, the side obstacle sensor, and the charging contacts.
System Reset
If the robot is unresponsive or cannot be turned off, press the Reset button. The robot will restart. A system reset restores factory settings for Wi-Fi, schedules, etc.
Restore Factory Settings
If the robot is still not functioning after a system reset, turn it on, press the Reset button, and hold it until a voice prompt indicates factory reset. The robot will revert to its original settings.
Firmware Updates
Update the robot using the app. Ensure the robot is on the charging dock with at least 20% battery before updating. The power indicator will flash white rapidly during the update.
Troubleshooting
If an error occurs, the power indicator will flash red rapidly, and a voice alert will be issued. Refer to the table below for solutions.
| Error | Solution |
|---|---|
| Error 1: Check laser head rotation. | LDS unit is stuck. Remove obstructions, move the robot to a new location, and restart cleaning. |
| Error 2: Clean and tap the bumper. | Bumper is stuck. Tap the bumper multiple times to dislodge obstructions. If it persists, move the robot and restart. |
| Error 3: Move robot and restart. | A wheel is blocked. Move the robot to a new location and restart cleaning. |
| Error 4: Clean cliff sensors, move away from ledges, and restart. | Robot is stuck. Move it to a new location and restart. If the problem persists, clean the cliff sensors as they may be dirty. Clean all sensors. |
| Error 5: Remove and clean side brush and bearings. | Foreign objects may have accumulated on the main brush. Remove and clean it. |
| Error 6: Remove and clean side brush. | Foreign objects may have accumulated on the side brush. Remove and clean it. |
| Error 7: Check main wheels for blockages, move robot, and restart. | Main wheels may be stuck. Remove and clean them. |
| Error 8: Remove surrounding obstacles. | Robot may be stuck. Clear surrounding obstacles. |
| Error 9: Install dustbin and filter correctly. | Reinstall the dustbin and filter, ensuring they are correctly installed. If the problem persists, try replacing the filter. |
| Error 10: Filter is damp or blocked. | The filter is not completely dry. Allow it to dry for at least 24 hours. The filter may also need cleaning. If the problem persists, replace the filter. |
| Error 11: High-intensity magnetic field detected. Move away from magnetic strip and restart. | Robot is too close to a magnetic strip and cannot start. Move it to another location and restart cleaning. |
| Error 12: Battery too low. Recharge before use. | Battery is low. Recharge before use. |
| Error 13: Charging error. Clean charging contacts. | Use a dry cloth to clean the charging contacts on both the robot and the dock. The illuminated power indicator shows power is restored. |
| Error 14: Battery error. | Battery temperature is too high or too low. Wait for it to return to normal. |
| Error 16: Robot is tilted. Place on a flat surface and restart. | Robot is tilted. Place it on a flat surface and restart. |
| Error 17: Side brush module error. Reset system. | Side brush module is faulty. Reset the system. |
| Error 18: Vacuum fan error. Reset system. | Vacuum fan is faulty. Reset the system. |
| Error 22: Clean charging sensor. | Charging sensor is blocked by dust. Clean it. |
| Error 23: Stop charging station signal emission. | Charging station is blocked. Unblock it and try again. |
| Error 24: No-go zone or virtual barrier detected. Move robot and restart. | Move the robot out of the no-go zone or virtual barrier and restart cleaning. |
| Error 26: Clean obstacle sensor. | Obstacle sensor is dirty. Clean it. |
| Internal error. Reset system. | Internal malfunction. Reset the system. |
If a system reset does not resolve the issue, contact Roborock support.
FAQ
| Problem | Solution |
|---|---|
| Cannot power on | Battery level is too low. Place the robot on the dock to charge. |
| Cannot charge | If the charging dock is not receiving power, check the power adapter connections. If contact is poor, clean the charging contacts on the robot and dock. |
| Slow charging | Robot reduces charging speed at high or low temperatures to prolong battery life. |
| Charging impossible | Too many obstacles near the charging dock. Move the robot to an open space. |
| Abnormal behavior | Main brush, side brush, or wheels may be stuck. Turn off the robot and clean them. |
| Poor cleaning or dust dropping | Dustbin is full and needs emptying. Filter is blocked and needs cleaning. Main brush is stuck and needs cleaning. |
| Cannot connect to WiFi | WiFi is disabled. Reset WiFi and try again. WiFi signal is weak. Ensure the robot is in an area with good WiFi reception. Abnormal WiFi connection. Reset WiFi and update the app. Device not supported. Check the app for supported models. Router settings error. Contact Roborock customer service. |
| Scheduled cleaning not working | Battery level is too low (must be above 20%). Check if the scheduled cleaning is set to run once. |
| Robot consumes power while on dock | The robot consumes minimal power to maintain battery performance. |
| Initial charging time | No, the robot can be used anytime after a single full charge. |
| Little to no water during mopping | Check water tank level and adjust water flow in the app, or consult the manual for mop installation. |
| Cleaning does not resume after charging | Ensure the robot is not in DND mode. If the robot was manually placed on the dock before a full recharge, it may not resume cleaning. |
| Robot cannot return to dock after spot clean or manual move | After a spot clean or significant position change, the robot regenerates the map. If the dock is too far, manual placement on the charger may be necessary. |
| Robot suddenly avoids a spot | Obstacle sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth. |
| Water tank takes long to fill | Filter may be blocked and needs cleaning. |
Environmental Protection
Removing the Battery
For disposal purposes only: The lithium-ion battery contains pollutants. Before discarding the product, remove the battery and take it to a professional battery recycling facility. Operate the robot until its battery is very low and it cannot clean, ensuring it does not connect to the charging dock. Turn off the robot, unscrew and remove the battery cover, then press the clip to disconnect and remove the battery. Ensure the battery is fully discharged before removal. Do not attempt removal if the robot is connected to the dock. Avoid damaging the battery pack. In case of accidental contact with battery liquid, rinse thoroughly with water and seek medical attention.
Basic Settings
Robot Specifications
| Parameter | Value |
|---|---|
| Model | Roborock S5 Max |
| Dimensions | 353×350×96.5mm |
| Battery | Lithium Battery 14.4V / 5200 mAh |
| Weight | Approx. 3.5 kg |
| Wireless Connection | WiFi Smart Connect |
| Rated Voltage | 14.4VDC |
| Rated Power | 58W |
The serial number is located on a sticker under the robot.
Charging Dock Specifications
| Parameter | Value |
|---|---|
| Model | CDZ11RR or CDZ12RR |
| Dimensions | 151×130×98mm |
| Rated Power | 28W |
| Rated Input | 100-240VAC |
| Rated Output | 20VDC 1.2A |
| Rated Frequency | 50-60Hz |
WiFi Specification
| Service | Protocol | Frequency Range | Maximum Output Power |
|---|---|---|---|
| WiFi | 802.11b/g/n | 2400 to 2483.5 MHz | ≤ 20 dBm |
EU Declaration of Conformity
Beijing Roborock Technology Co.,Ltd. declares that this Declaration is issued under their sole responsibility and that the products (Roborock S5 Max robot vacuum cleaner and accessories) have been tested and found compliant with the following EU directives:
- RED Directive 2014/53/EU Article 3.1 a) Safety&Health: Compliant with EN 60335-1:2012, EN 60335-2-2:2010, EN 62311:2008, EN 62233:2008.
- RED Directive 2014/53/EU Article 3.1 b) EMC: Compliant with Draft EN 301 489-1, Draft EN 301 489-17, EN 55014-1:2017, EN 55014-2:2015, EN 61000-3-2:2014, EN 61000-3-3:2013.
- RED Directive 2014/53/EU Article 3.2 Radio Spectrum: Compliant with EN 300 328 V2.1.1.
- ROHS Directive 2011/65/EU EN50581:2012: Technical documentation for the assessment of electrical and electronic products concerning restrictions of hazardous substances.
The charging dock and accessories (Charging Dock, Model: CDZ11RR or CDZ12RR) have also been verified.
Person responsible for this declaration: Rui Shen, Director of Quality.
WEEE Information
Correct Disposal of this Product: This mark indicates that throughout the EU, this product should not be disposed of with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use return and collection systems or contact the retailer where the product was purchased. The product can be safely recycled environmentally.
Warranty Information
The seller offers a warranty respecting the customer's country of residence legislation, with a minimum of one year from the date of sale to the end-user. The warranty covers material or manufacturing defects only. Repairs must be carried out by an authorized service center. Claims must be accompanied by the original purchase invoice. The warranty does not apply to normal wear and tear, incorrect use (e.g., overloading, unauthorized accessories, external influences, non-compliance with manual instructions), or partial/complete disassembly.
Laser Safety
The laser distance sensor complies with Class I laser product standards (IEC 60825-1:2014) and does not generate hazardous laser radiation.
