Roborock Q5 Robot Vacuum Cleaner User Manual

Safety Precautions

This manual contains important safety information. Please read and follow these precautions carefully before using the product. Keep this manual handy for future reference.

The following symbols are used to indicate the severity of potential hazards:

▲ Warning: Risk of death or serious injury.

▲ Caution: Risk of minor injury or property damage.

The following symbols indicate actions you must or must not take:

○: Prohibited actions

●: Required actions

Main Unit

▲ Warning:

• Do not use in environments with temperatures above 40°C or below 4°C, or in wet areas like bathrooms. (Risk of overheating, fire, electric shock)
• Do not allow infants or children, or individuals who cannot express themselves or operate the device, to use or play with the product. (Risk of injury)
• Do not use a wet cloth or liquid for cleaning, except for parts specified as washable or damp-wipeable. (Risk of electric shock, malfunction)
• Do not use the product near open flames such as candles, incense, cigarettes, or stoves. (Risk of fire)
• Remove flammable items like kerosene, alcohol, thinner, or toner from the floor before cleaning. (Risk of fire)
• Before cleaning or maintenance (excluding dustbin cleaning), turn off the unit and unplug it from the power outlet. (Risk of electric shock, fire)
• Store main brush and other cleaning tools out of reach of children. (Risk of injury)

▲ Caution:

• This product is designed for indoor floor cleaning only. Do not use outdoors or on surfaces other than floors, such as furniture, or in commercial or industrial environments. (Risk of damage)
• Do not use the product on high places like lofts or furniture without anti-drop barriers. (Risk of damage)
• Do not use the product on long-pile carpets. (Risk of damage)
• Do not use the product to clean hard or sharp objects such as industrial waste, glass, or nails. (Risk of damage)
• Do not sit on the unit or place heavy objects on it, or subject it to strong impacts. (Risk of damage, scratches)
• Keep clothing, hair, and body parts away from openings and moving parts. (Risk of injury)
• Before operating the product, ensure that cords from other appliances are not pulled by the vacuum. (Risk of damage, scratches)
• To prevent the product from being obstructed or damaging surrounding objects, clear the floor of items that could cause blockages (e.g., plastic bags) or breakable items (e.g., vases) before cleaning. (Risk of damage, scratches)

Battery and Charging

▲ Warning:

• Do not charge with anything other than the specified product. (Risk of leakage, overheating, fire, electric shock)
• Do not disassemble, repair, or modify the product. (Risk of leakage, overheating, fire, electric shock)
• Do not place the product near heat sources. (Risk of fire)
• Keep the AC adapter and charging dock away from heating appliances. (Risk of fire)
• Do not wipe the charging dock with a wet cloth or touch it with wet hands. (Risk of electric shock, malfunction)
• When charging the battery, use only the detachable AC adapter (Yingju YJS024W-2001200J) and the charging dock (model: SPCDZ01RR) or (model: AED03LRR, AED04LRR) included with this product.
• If the power cord is damaged, stop use immediately and contact customer support. (Risk of electric shock, fire)
• When removing the battery, remove the main unit from the charging dock and turn it off. Refer to P.19 for battery removal instructions. (Risk of leakage, overheating, fire, electric shock)

Precautions for Using Built-in Wireless LAN

Disassembling or modifying the wireless circuit of the product may be punishable by law.

The following devices and radio stations use the same 2.4GHz frequency band as this product:

• a. Industrial, scientific, and medical devices (microwave ovens, wireless LAN devices, security equipment, pacemakers, etc.)
• b. Radio stations requiring a license (specific low-power radio stations)
• c. Radio stations requiring a license (private network radio stations for factory production lines, amateur radio stations)

Radio interference may occur if the product is used near these devices or radio stations.

If interference occurs with medical devices such as pacemakers, turn off the product immediately.

If harmful radio interference occurs with specific low-power radio stations, private network radio stations, or amateur radio stations, please contact customer support.

Laser Safety Information

The laser distance sensor in this product complies with IEC 60825-1:2014 Class 1 laser product standards and does not emit hazardous laser radiation.

Explanation of International Symbols

• ~ - AC symbol [IEC 60417-5032 (2009-02)]
• === - DC symbol [IEC 60417-5031 (2009-02)]
• ☆ - For indoor use only. Do not get wet.
• ■ - Read the manual before charging.

Product Overview

Main Unit and Sensors

Main Unit Components

Dustbin

Charging Dock

Accessories

Button Functions

• Power/Clean Button (☗):
• Press and hold: Turns the unit on/off.
• Press: Starts cleaning.

Indicator Lights

• Power Lamp:
• White: Battery level above 20%.
• Red: Battery level below 20%.
• White flashing: Charging or booting up.
• Red flashing rapidly: Error.

• Charging Dock / Spot Clean Button (⌂):
• Press: Returns the unit to the charging dock.
• Press and hold: Starts spot cleaning.

• WiFi Lamp:
• Slow blue flashing: Waiting for connection.
• Fast blue flashing: Connecting.
• Solid blue for 5 seconds then off: WiFi connected.

Note: Pressing any button during cleaning will pause the cleaning.

Preparation Before Use

Important

1. Before using the product, clear the floor of valuables, fragile items, cables, and any objects that may obstruct the vacuum cleaner's operation or be sucked into the air inlet (e.g., plastic bags).
2. Although the unit is equipped with drop prevention sensors, to prevent injury or damage to furniture and the unit, install anti-drop barriers when using it on high places.

Note: When using for the first time, observe the robot vacuum's movement and be mindful of obstacles.

1. Charging Dock Setup

Place the charging dock on a flat floor against a wall and plug it into an outlet. Position the charging dock in an area with good WiFi router signal strength.

Note:

• Ensure at least 0.5m of clearance on both sides and 1.5m in front of the charging dock.
• The power cable should not hang loosely on the floor, as it may get caught and dislodge the dock.
• The charging lamp on the charging dock lights up when plugged into the outlet and turns off when the main unit is charging.
• Do not place the charging dock in direct sunlight or block the infrared emitter, as this may prevent the unit from automatically returning to the dock.

2. Secure the Charging Dock with Adhesive Tape

Wipe the floor dry and use the adhesive tape on the bottom of the charging dock to secure it.

Note: If necessary, peel off the double-sided adhesive tape slowly to avoid leaving residue.

3. Power On and Charge the Unit

Press and hold the ☗ button to turn on the unit. Once the power lamp is lit, place the unit on the charging dock to begin charging. The charging dock's power lamp will turn off, and you will hear a voice prompt "Charging." To maintain battery performance, keep the unit charged at all times.

Note: The unit may not turn on if the battery is critically low. Connect the unit to the charging dock to charge.

• Power Lamp Color Indicates Battery Level:
• White: Battery level above 20%.
• Red: Battery level below 20%.

4. Download the App

This product supports both the Roborock App and the Mi Home App. You can use either app. The Roborock App is recommended.

Roborock App

Search for "Roborock" on the App Store or Google Play, or scan the QR code to download the app.

Mi Home App

*Some functions may not be available in the Mi Home app.

Search for "Mi Home" on the App Store or Google Play, or scan the QR code to download the app.

5. Reset WiFi

Press and hold the ☗ and ⌂ buttons until you hear the voice prompt "Resetting WiFi." The WiFi lamp will flash slowly, indicating the reset is complete.

Note: If your WiFi router settings change, you forget your password, or your smartphone cannot connect, reset the WiFi and add the robot vacuum again.

6. Add Device

Open the app, tap "Find Device" in the center of the screen, and follow the on-screen instructions to add the device. Refer to the Quick Start Guide for details.

Notes:

• App screens and specifications may change due to updates. Always follow the app's instructions.
• This product does not support 5GHz WiFi networks. Please use a 2.4GHz WiFi network.

Operation

On/Off

Press and hold the ☗ button to turn the unit on. The power lamp will light up, and the unit will enter standby mode. Press and hold the ☗ button to turn the unit off, which will also end any ongoing cleaning.

Note: The unit cannot be turned off while charging.

Start Cleaning

Press the ☗ button to start cleaning. The unit will scan the room and generate a map, then plan an efficient cleaning path. It will first clean along the edges of the room and then clean in a Z-shaped pattern with minimal turns.

Notes:

• To clean automatically and return to the dock, start cleaning from the dock. Do not move the dock while cleaning is in progress.
• Cleaning cannot start if the battery level is critically low. Resume cleaning after charging.
• If cleaning is completed within 10 minutes, the area will be cleaned twice.
• If the battery runs out before cleaning is complete, the unit will automatically return to the charging dock to recharge. Once charged, it will resume cleaning from where it left off.

Charging

• Automatic: After cleaning, the unit will automatically return to the charging dock.
• Manual: While paused, press the ☗ button to return the unit to the charging dock.

The power lamp will flash slowly when the unit is charging.

Note: If the unit cannot find the charging dock, it will return to its starting point. Manually place the unit on the charging dock to charge.

Pause

Pressing any button during operation will pause the unit. Pressing the ☗ button will resume cleaning, while pressing the ⌂ button will return the unit to the charging dock, ending the current cleaning session.

Note: Manually connecting a paused unit to the charging dock will end the current cleaning session.

Spot Cleaning

While the unit is in standby or paused mode, press and hold the ⌂ button to start spot cleaning. This mode cleans a 1.5m x 1.5m area around the unit's center. After cleaning, it will return to the starting point and enter standby mode.

Note: Starting spot cleaning while the unit is paused will end the ongoing cleaning session.

Do Not Disturb Mode

When Do Not Disturb mode is set in the app, the unit will not resume cleaning or provide voice prompts during the set time. The power lamp will dim, and voice volume will be reduced. This mode is enabled by default from 10:00 PM to 8:00 AM. You can disable it or change the time settings.

Sleep Mode

If the unit is inactive for over 10 minutes, it will enter sleep mode, and the power lamp will flash slowly. Pressing any button will wake the unit from sleep mode.

Notes:

• The unit does not enter sleep mode while charging.
• If the unit remains in sleep mode for over 12 hours, it will automatically power off.

Error

If an error occurs, the power lamp will flash red rapidly. Follow the voice prompts for instructions.

Notes:

• If the unit remains in an error state for 10 minutes without action, it will automatically enter sleep mode.
• If the unit is connected to the charging dock while in an error state, the ongoing cleaning session will end.

System Reset

If the buttons are unresponsive or the unit cannot be turned off, use a toothpick or similar object to press the system reset button to reset the unit. The unit will restart after the reset.

Notes:

• Resetting will also reset timers, WiFi settings, and other related configurations.
• Refer to page 7 for the location of the system reset button.

Restore to Factory Settings

If the system reset does not resolve the issue, press and hold the ☗ button and the reset button simultaneously until you hear the voice prompt "Restoring to initial version."

App Functions

• Current location display
• Cleaning path, area, and time display
• Saving multiple floor maps
• Real-time map and route display
• Room/area splitting and merging

Custom Cleaning Settings

• Scheduling cleaning
• Setting cleaning order for rooms
• Setting no-go zones and virtual walls

Cleaning Mode Change

• Suction mode settings

Unit Information

• Cleaning history display
• Battery level display
• Consumable replacement indicator

Other

• Firmware updates
• Volume adjustment
• App language change
• Do Not Disturb mode
• Smart speaker support

Note: Features and app specifications may change due to updates.

Maintenance

Follow the guidelines below to maintain optimal performance.

Note: Replacement frequency depends on actual usage conditions. Replace parts if excessive wear or cracks are observed.

Main Brush

1. Flip the unit over, press the latch, and remove the main brush cover.
2. Lift and remove the main brush, then pull out the bearing.
3. Use the included main brush cleaning tool to remove debris tangled around the main brush and bearing.

Notes:

• If there is a lot of tangled debris, remove it carefully to avoid damaging the main brush.
• Be careful when using the main brush cleaning tool. Keep out of reach of children.
4. Reinstall the main brush and bearing in their original positions. Attach the main brush cover and secure it with the lock.
Diagram showing the reassembly of the main brush.

Notes:

• Wipe the main brush with a damp cloth. Dry completely in the shade, avoiding direct sunlight.
• Do not use detergents or disinfectants to clean the main brush.

Side Brush

1. Flip the unit over and remove the screws for the side brush.
2. Remove and clean the side brush.
3. Reinstall the side brush and tighten the screws.

Note: The bracket cannot be removed.

Front Wheel

1. Flip the unit over.
2. Use a screwdriver or similar tool to lift and remove the wheel.
Diagram showing the front wheel removal.
3. Rinse the axle and wheel with water to remove hair and debris.
4. Dry the axle and wheel, then push them back into the bracket to reinstall.
Diagram showing the front wheel cleaning and reinstallation.

Rear Wheel

1. Flip the unit over.
2. Wipe the rear wheel with a soft, dry cloth.

Dustbin and Air Filter

1. Remove the dustbin.
2. Remove the air filter in the direction of the arrow and discard the dust.
Diagram showing dustbin removal and air filter removal.

Note: Wash with tap water only, without detergents.

3. Rinse the air filter frame repeatedly with water and gently pat it to remove dirt. Repeat until the air filter is clean.
Diagram showing the air filter being rinsed.

Note: Do not scrub with a brush or scrape with your fingers, as this may damage the air filter.

4. Ensure the dustbin and air filter are completely dry (at least 24 hours) before reinstalling.
Diagram showing the dustbin and air filter drying.

Note: Replace the filter with a new one as needed.

Main Unit Sensors

Wipe the following sensors with a soft, dry cloth:

1. Charging Sensor
2. Wall Sensor
3. Drop Prevention Sensor

Charging Terminals

Wipe the charging terminals on the charging dock and the robot vacuum main unit with a soft, dry cloth.

Battery Removal

When disposing of this product, please remove the battery. The removed battery is a valuable resource. Please take it to a rechargeable battery recycling center or follow your local municipality's recycling guidelines. Alternatively, contact customer support.

Battery Removal Procedure

*Only remove the battery when disposing of the product.

1. Turn off the robot vacuum.

Notes:

• Ensure the battery is completely depleted before removal.
• Do not remove the battery if the unit is connected to the charging dock.
2. Remove the screws from the battery cover and remove the cover.
Diagram showing the battery cover removal.
3. Press the buckle and pull out the battery connector plug to remove the battery.
Diagram showing the battery connector being unplugged and the battery removed.

Notes:

• Remove the entire battery pack.
• Do not damage the battery pack to prevent short circuits or leakage.
• If battery fluid gets into your eyes, do not rub them. Rinse immediately with clean water and seek medical attention.

Basic Specifications

Main Unit

Note: The serial number is located on the bottom of the unit after removing the dustbin.

Charging Dock

AC Adapter

WiFi

FAQ (Frequently Asked Questions)

Warranty Information

Contact Us

If you have any questions regarding this product, please contact us using the information below. When contacting us, please provide as much detail as possible about your usage environment and symptoms.

Roborock Customer Support Center

TEL: 0120-992-878

E-mail: support@roborock.jp

(Business Hours: 10:00~17:00 ※Excluding weekends and holidays)

Product Shipping Address

〒 168-0805

Address: VANLINKS Co., Ltd. Customer Support Center, Kagurazaka Masumoto Bldg. 101, 113-1 Yarakucho, Shinjuku-ku, Tokyo

Repair/Exchange

If you wish to have the product repaired or exchanged, please contact the Customer Support Center above in advance and send the product along with the warranty card.

• For product defects occurring within one year of purchase, provided the product was used normally according to the instruction manual, product label, and precautions, repair or exchange will be provided free of charge.
• Loaner units are not available during repair.

For details, please refer to the warranty terms page.

Warranty Card

Product Model: Q340RR

Serial No.:

Please fill in the main unit's serial number. (A 14-digit number starting with R). The serial number is located on the bottom of the unit after removing the dustbin, or on the sticker attached to the product packaging.

Name: _________________________

Company Name: _________________________

Retailer Name: _________________________

Warranty Period: 1 Year from Purchase Date

If the purchase date is not filled in, it will be calculated based on receipts or purchase history and the warranty period will be set accordingly.

Address: _________________________

TEL: _________________________

Purchase Date: ______ Year ______ Month ______ Day

Thank you for purchasing the Roborock Q5. This warranty card guarantees free exchange or repair for product malfunctions occurring within the warranty period, based on the warranty terms. Please refer to the warranty terms for details. For exchange or repair, please present this warranty card. This warranty card will not be reissued, so please keep it safe. Exchange/repair services are limited to Japan.

Warranty Terms

1. (Content of Warranty Terms)

These warranty terms guarantee that Roborock Customer Support Center will provide free exchange or repair for malfunctions occurring during the warranty period specified in this warranty card, under normal use according to the instruction manual, product label, and precautions. These terms do not guarantee the performance, results, or operational outcomes that customers may expect from the Roborock Q5.

2. (Validity of Warranty)

This warranty card guarantees free exchange or repair of the Roborock Q5 to which this warranty card is attached, based on the conditions and period specified in these warranty terms. Therefore, this warranty does not limit your legal rights.

3. (Scope of Warranty)

Free exchange or repair under these warranty terms applies only to the main unit of the Roborock Q5.

4. (Customer Responsibility)

To receive free exchange or repair under these warranty terms, please contact Roborock Customer Support Center in advance, and send the product along with the warranty card via cash-on-delivery. For paid repairs due to customer misuse, or for repairs after the warranty period has expired, shipping costs and other expenses will be borne by the customer. Thank you for your understanding.

5. (Warranty Period)

The warranty period is calculated from the product's purchase date as indicated on the warranty card. If the purchase date is not filled in, it will be calculated based on receipts or purchase history and the warranty period will be set accordingly.

6. (Handling of Personal Information)

Personal information provided by customers may be used for warranty service and subsequent safety inspection activities. Information may also be entrusted to repair service companies commissioned by us for repairs. We assure you that such information will be handled in accordance with the Personal Information Protection Law and our company's personal information protection regulations.

7. (Cases Not Covered by Warranty)

Even within the warranty period, the following cases will be subject to paid repair. Please understand this in advance.

1. If this warranty card is not presented.
2. If the wording of these warranty terms or other parts of the warranty is altered.
3. Damage or malfunction caused by natural disasters such as typhoons, floods, earthquakes, lightning, or secondary disasters, as well as fire, pollution, abnormal voltage, or loss.
4. Damage or malfunction resulting from handling the product contrary to the instruction manual, product label, or precautions.
5. Damage or malfunction caused by modification by a third party other than Beijing Roborock Technology Co., Ltd., or by the customer's own negligence.

6)

Damage, malfunction, or loss due to dropping or impact during transportation, movement, or handling, or due to storage under adverse conditions, or improper handling.

7)

Repair or replacement of parts due to failure or damage of accessories other than the main unit, or due to wear and tear of consumable parts.

8)

If the product was obtained through resale, second-hand sale, transfer, or auction.

9)

If the product is used outside of Japan.

10)

Other cases deemed subject to paid repair by Roborock Customer Support Center.

8. (Disclaimer of VANLINKS Co., Ltd.)

VANLINKS Co., Ltd. (importer) shall not be liable for any direct or indirect damages resulting from malfunctions of the Roborock Q5 with this warranty card, or from its use.