Roborock S5 Max Robot Vacuum Cleaner User Manual

Safety Information

Restrictions

• This product is designed for indoor floor cleaning only; do not use it outdoors (e.g., on an open-ended terrace), on any surface other than the ground (e.g., a sofa), or in any commercial or industrial environment.
• Do not use this product on elevated surfaces without barriers, such as the floor of a loft, an open-ended terrace, or on top of furniture.
• Do not use the product when the ambient temperature is higher than 104°F (40°C), lower than 39°F (4°C), or if there are liquids or tacky substances on the floor.
• Before using the product, move wires off the ground or place them to the side to prevent them being pulled on by the cleaner.
• To prevent blocking the product and to avoid damage to valuables, remove lightweight items (such as plastic bags) and fragile objects (such as vases) from the floor before cleaning.
• Children should be supervised to ensure they do not play with the appliance.
• This product is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the product by a person responsible for their safety.
• This product can be used by children aged 8 years and above and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the product in a safe way and understand the hazards involved. Children shall not play with the product. Cleaning and user maintenance shall not be made by children without supervision.
• Keep the main brush cleaning tools out of reach of children.
• Do not place any object (including children and pets) on the product, whether it is in operation or not.
• Keep hair, loose clothing, fingers, and all parts of the body away from openings and moving parts.
• Do not use the product on burning objects (such as cigarette butts).
• Do not use the product on high pile carpets (product effectiveness may also be reduced on dark carpets).
• Do not use the product to clean hard or sharp objects (such as decoration wastes, glass, and nails).
• Do not carry the product using the laser scanner cap, main unit cover, or collision buffer.
• The product must be switched off and the plug must be removed from the socket-outlet before cleaning or maintaining the product.
• Do not use wet cloth or liquids for cleaning the product.
• Do not use the mopping module on carpets.
• Use the product according to the manual. Any loss or damage caused from improper use will be borne by the user.
• This product contains batteries that are only replaceable by skilled persons.

Battery and Charging

WARNING

• Do not charge non-rechargeable batteries.
• For the purposes of recharging the battery, only use the detachable supply unit roborock CDZ11RR or CDZ12RR provided with this product.
• Do not dismantle, repair, or modify the battery or charging dock.
• Keep the charging dock away from heat (such as heating vents).
• The battery must be removed from the appliance before it is scrapped.
• The product must be disconnected from the supply mains when removing the battery.
• The battery must be disposed of safely. Do not discard waste batteries. Leave them with a professional recycling organization.
• Do not wipe or clean the charger prongs with wet cloth or wet hands.
• If the power cord is damaged, stop using it immediately. It must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
• Make sure the product is powered off before shipment.
• Use of the original packaging is advised.
• If to be left unused for a long period of time, fully charge the product and switch it off before storing it in a cool, dry place.
• Charge it at least every three months to avoid over-discharging the battery.
• To satisfy RF exposure requirements, a separation distance of 20 cm or more should be maintained between this device and persons during device operation.
• To ensure compliance, operations at closer than this distance is not recommended.
• The antenna used for this transmitter must not be co-located in conjunction with any other antenna or transmitter.

Table of Faults

Welcome

Thank you for choosing a Roborock Robot Vacuum Cleaner. Treat yourself to crisp, just-mopped floors every day with S5 Max. Engineered for a seamless automated mopping, it has a super-sized water tank, precision water control, virtual no-mop zones, and more. Combined with precision laser mapping, advanced navigation, and intense vacuum suction, it makes spotless floors easier than ever. All you need to do is set it and get on with living. Roborock is committed to putting advanced technologies to work for you, so that you can waste less time on chores and do more of the things you love.

Product Introduction

Robot

On/Off: Press to start cleaning; Press and hold to power on or off.

Power indicator: White: Battery level ≥ 20%; Red: Battery level < 20%; Flashing: Charging or starting up; Flashing red: Error.

Dock/Spot Clean: Press to return to the dock; Press and hold to spot clean. Note: Press any button to pause cleaning, returning to dock, or spot cleaning.

Cover latch: A latch for accessing the robot's cover.

Parts List

The product package includes:

• Charging dock
• Moisture-proof mat
• Power cable
• Mop cloth mount
• Mop cloth

Dustbin

Components of the dustbin:

• Dustbin cover
• Dustbin latch
• Air filter

Robot (Internal Components)

Key internal components and indicators:

• WiFi indicator light: Off: WiFi disabled; Slow flashing: Waiting for connection; Fast flashing: Connecting; Steady: WiFi connected.
• System reset: Button to reset the system.
• Air vent: For airflow during operation.
• Water tank latch: Latch to secure the water tank.
• Speaker: For voice alerts and feedback.

Machine and Sensors

The robot is equipped with various sensors for navigation and operation:

• Recharge sensor: Detects the charging dock.
• Bumper: A collision sensor that detects obstacles.
• Laser distance sensor: Used for mapping and navigation.
• Cliff sensor: Prevents the robot from falling down stairs.
• Wall sensor: Helps the robot navigate along walls.
• Omnidirectional wheel: For maneuverability.
• Charging contact: Connects to the charging dock.
• Side brush: Sweeps debris towards the main brush.
• Main wheels: Drive the robot.
• Main brush cover latch: Secures the main brush cover.
• Main brush: Collects debris from the floor.

Mopping Module

Components of the mopping module:

• Water tank stopper
• Water filter
• Water tank
• Water tank latch
• Mop cloth attachment slot
• Mop cloth bracket
• Mop cloth bracket clip
• Mop cloth
• Attaching area (for mop cloth)

Charging Dock

Components of the charging dock:

• Signal transmitting area: Emits a signal to guide the robot.
• Charging points: Electrical contacts for charging the robot.
• Charging dock power indicator: Indicates the status of the charging dock.
• Power socket: For connecting the power cable.

Installation

Using the Robot

1. Place the charging dock: Position the charging dock against a wall on a flat surface and plug it into the mains power. Ensure there is more than 0.5m (1.6ft) of clearance on each side and more than 1.5m (5ft) in the front. Avoid direct sunlight or blocking the locator beacon.
2. Secure the charging dock: Optionally, use the included double-sided tape to secure the dock to the floor after wiping the area clean.
3. Secure the moisture-proof mat: Place the mat on a wooden floor and secure it with double-sided tape if desired.
4. Power on and charge: Press and hold the power button to turn on the robot. Place the robot onto the charging dock to begin charging. The power indicator shows battery level (White ≥ 20%, Red < 20%). Keep the robot charged for optimal performance.

Connect to the App

Recommended: Connect the robot to the Roborock or Xiaomi Home app.

1. Download the app: Search for "Roborock" or "Xiaomi Home" in the App Store or Google Play, download, and install the app.
2. Reset WiFi: Open the robot's top cover, press and hold the power button and the WiFi button until a voice alert confirms "Reset WiFi". The WiFi indicator will flash slowly, indicating network configuration mode.
3. Add device: Open the app, tap "+" in the top right corner, and follow the in-app instructions to add your robot.

Note: Due to app development, the process may vary slightly. Always follow in-app instructions. Only 2.4GHz WiFi is supported. If connection fails, reset WiFi and add the robot as a new device.

WiFi indicator light states: Off: WiFi disabled; Slow flashing: Waiting for connection; Fast flashing: Connecting; Steady: WiFi connected.

Mopping

Note: It is recommended to vacuum floors at least three times before the first mopping session to reduce dirt buildup on the mop.

1. Remove the water tank: Press the water tank latch and slide the tank backward.
2. Fill the water tank: Open the tank, fill with water, and close tightly. Note: Do not use cleaning fluid or disinfectant. Do not use hot water.
3. Install the water tank: Slide the tank into the robot until it clicks.
4. Install the mop cloth: Dampen the mop cloth, squeeze it dry, and attach it to the mop cloth bracket.
5. Attach the mop cloth bracket: Slide the bracket under the water tank following alignment marks until it clicks. Note: Cleaning the mop cloth after 60 minutes of mopping is recommended.
6. Adjust water flow rate: Use the mobile app to set water flow (Low, Medium, High).
7. Start cleaning: When the battery is fully charged, press the power button or use the app to start cleaning.
8. Remove the mop cloth bracket: Press the two clips inwards and pull the bracket backward. Note: Use the moisture-proof mat on wooden floors. Clean and empty the water tank frequently. Remove the bracket if not mopping.
9. Separating the water tank from the mop cloth bracket: Press the two side clips inwards and slide the bracket backward.

Instructions for Use

On/Off and Cleanup

On/Off: Press and hold the power button to turn the robot on or off. If in Sleep mode, press and hold to turn off and end cleanup. Note: The robot cannot be turned off while charging.

Start Cleanup: Press the power button to begin cleaning. The robot plans its route based on its scan, cleaning edges first, then using a Z-shaped pattern for thorough coverage.

Note: Cleaning requires sufficient battery. Tidy cables before cleaning. If cleanup finishes quickly, it may repeat. Low battery triggers a top-up charge before resuming.

Pause: Press any button to pause cleaning. Press the power button to resume or the dock button to return to the dock and stop the cycle. Note: Manually placing the robot on the dock ends the current cleanup.

Sleep: If paused for over 10 minutes, the robot enters sleep mode (slowly flashing power indicator). Press any button to wake it. Note: The robot does not sleep on the charging dock. It shuts down after 12 hours in sleep mode.

Charging

Auto: The robot automatically returns to the charging dock after cleaning.

Manual: In Pause mode, press the dock button to send the robot back to the dock. The power indicator flashes slowly while charging.

Note: If the robot cannot return to the dock after cleaning, place it directly on the dock to recharge.

Error Handling

If an error occurs, the power indicator flashes red quickly, and a voice alert plays. Refer to the Troubleshooting section for resolution options.

Note: The robot may go to sleep if left in an error state for over 10 minutes. Placing it on the dock in an error state stops the cleanup.

Reset WiFi

If you cannot connect your phone to the robot (router changes, forgotten password, etc.), open the top cover, press and hold the power button and the WiFi button until the "Resetting WiFi" voice alert sounds. The WiFi indicator flashing slowly signifies completion.

Note: If the robot connects to the network for over an hour, WiFi may be disabled. Reset WiFi before attempting reconnection.

Spot Cleaning

In Standby or Pause mode, press and hold the spot clean button to clean a 1.5m x 1.5m square area centered on the robot. The robot returns to the center after cleaning.

Note: Pressing any button cancels the current spot cleaning cycle.

Selective Room Cleaning

Select specific rooms for cleaning in the app. The robot will only clean the chosen rooms. Note: Map Saving mode must be enabled. Ensure no obstacles block access to target rooms.

Scheduled Cleaning

Use the app to set start times and suction levels for scheduled cleanups. The robot returns to the charging dock after each cleanup.

Zone Cleaning

Use the app to draw specific zones for the robot to clean. Note: The robot may cross zone borders; ensure the zone is clear of obstacles.

Pin n Go

Use the app to set a destination for the robot.

Cleaning Mode

Choose from Quiet, Balanced, Strong, or MAX modes via the app. Balanced is the default.

Do Not Disturb (DND) Mode

In DND mode, cleanups are paused, voice alerts are silenced, and the power indicator dims. Default DND is from 22:00 to 08:00, adjustable via the app.

No-go zones / Invisible Wall / Mopping No-Go Zone

Use the app to draw Virtual No-Go Zones and Walls, and Virtual No-Mop Zones and Walls to restrict robot access. These are active only when the mopping cloth bracket is installed. Note: Map Saving Mode must be on. Do not use these to isolate hazards. Changes to the environment may cause loss of these settings.

More App Functions

Note: App functions and details may vary due to updates.

Refilling the water tank or cleaning the mopping cloth midway

To refill the water tank or clean the mop cloth during a cleanup, pause the robot, remove the mop module, perform the task, reinstall the module, and press the power button to resume cleaning.

Routine Maintenance

Charging Dock

Place the charging dock against a wall on level ground with adequate clearance (0.5m/1.6ft sides, 1.5m/5ft front). Ensure strong WiFi coverage. Do not place in direct sunlight or block the locator beacon.

Main Brush

Clean weekly.

1. Turn the robot over, unlatch, and remove the main brush cover.
2. Remove the main brush, clean its bearings.
3. Remove the main brush cap (unlock direction).
4. Use the supplied cleaning tool to remove entangled hair.
5. Re-install the cap and bearings (lock direction).
6. Re-insert the main brush and replace the cover.

Note: Main brush replacement every 6-12 months is recommended.

Using the Main Brush Cleaning Tool

Use the tool to remove hair entangled around the main brush. For tightly entangled hair, remove it carefully to avoid damaging the brush.

Dustbin and Filter

Weekly cleaning is recommended.

1. Open the robot's top cover, squeeze the dustbin latch, and remove the dustbin.
2. Open the dustbin lid and empty the contents.

Clean the Washable Filter

Clean every two weeks.

1. Open the dustbin lid and empty the contents.
2. Fill the dustbin with clean water, close the cover, shake gently, and pour out the dirty water. Note: Use only fresh water without cleaning liquid.
3. Remove the filter and clean it with water. Note: Avoid touching the filter surface with hands, brushes, or sharp objects.
4. Rinse repeatedly and tap the filter frame to remove dirt.
5. Leave the filter to dry thoroughly before reinstalling (24 hours recommended).

Battery

The robot has a high-performance lithium-ion battery. Keep it charged for optimal performance. If storing for an extended period, turn off the robot and charge it at least once every three months to prevent over-discharge damage.

Charging Dock (Cleaning Contacts)

Monthly cleaning recommended. Use a soft dry cloth to clean the charging contacts of the charging dock.

Side Brush

Monthly cleaning recommended.

1. Turn the robot over and remove the screw holding the side brush.
2. Remove and clean the side brush.
3. Reinstall the side brush and tighten the screw.

Note: Side brush replacement every 3-6 months is recommended.

Water Tank

Frequent cleaning is recommended.

1. Open the water tank.
2. Fill the filter with water.
3. Shake and pour out the water.

Omnidirectional Wheel

Frequent cleaning is recommended.

1. Turn the robot over.
2. Use a small screwdriver to separate the axle and tire.
3. Rinse the axle and tire with water to remove hair and dirt.
4. Dry and rebuild the wheel, then press it back in place.

Note: The omnidirectional wheel bracket cannot be removed.

Machine Sensors

Monthly cleaning recommended. Wipe and clean all sensors (cliff sensors, wall sensor, charging contacts) with a soft dry cloth.

System Reset

If the robot is unresponsive, press the Reset button to restart it. Note: A system reset restores cleaning schedules, WiFi, and other settings to factory defaults.

Restore Factory Settings

If the robot is malfunctioning after a reset, turn it on, press the Reset button, then press and hold the power button until the "Start restoring initial version" voice alert is heard. The robot will then be restored to factory settings.

Firmware Update

Update the robot via the app. Ensure the robot is on the charging dock with battery level above 20% before updating. The power indicator will flash white quickly during the update.

Environmental Protection Description

Removing the Battery

This information applies only when disposing of the robot, not for daily operations.

The chemical substances in the lithium-ion battery can cause pollution. Remove the battery before disposal and hand it to a professional battery recycling facility. Operate the robot until its battery is low, turn it off, unscrew the battery cover, remove the battery cover, and disconnect the battery connector.

Note: Ensure the battery is fully drained before removal. Avoid damaging the battery pack casing to prevent short-circuits or hazardous substance leakage. In case of contact with battery fluid, rinse thoroughly with water and seek medical attention.

Basic Parameters

Robot

Note: The serial number is on a sticker on the underside of the robot.

WiFi Specification

Charging Dock

Troubleshooting

If an error occurs during cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options.

Note: A system reset may not resolve all problems. If the problem persists, contact Roborock after-sales support: US/Non-Europe Support: support@roborock.com, Europe Support: support@roborock-eu.com.

FAQs

EU Declaration of Conformity

Beijing Roborock Technology Co., Ltd. declares that the Robotic Vacuum Cleaner and Accessories, model S5 Max, are in conformity with relevant EU directives, including RED Directive 2014/53/EU (Safety & Health, EMC, Radio Spectrum) and RoHS Directive 2011/65/EU. The products have been tested and verified against standards such as EN 60335 series, EN 62311, EN 62233, EN 301 489 series, EN 55014 series, EN 61000 series, and EN 300 328.

The Charging Dock and Accessories, model CDZ11RR or CDZ12RR, also conform to relevant EU directives, including Low Voltage Directive 2014/35/EU and EMC Directive 2014/30/EU, tested against standards such as EN 60335 series, EN 55014 series, and EN 61000 series.

Person responsible: Rui Shen, Quality Director. Date of issue: Dec.30.2019. Place of issue: Beijing, P.R.CHINA.

WEEE Information

This marking indicates that the product should not be disposed of with other household wastes throughout the EU. To prevent harm to the environment or human health, recycle it responsibly to promote the sustainable reuse of material resources. Use return and collection systems or contact the retailer where the product was purchased for environmental safe recycling.

Warranty Information

The seller provides a minimum of 1-year warranty from the date of sale, covering defects in material or workmanship. Repairs must be carried out by an authorized service center. The original bill of purchase is required for warranty claims. The warranty does not apply to normal wear and tear, incorrect use, damage from external influences, non-observance of the manual, or dismantled appliances.

Laser Safety: The laser distance sensor meets Class I Laser Products standards (IEC 60825-1:2014) and does not generate hazardous laser radiation.