IKEA Krakow "Last Pieces" Promotion Terms and Conditions

1. General Provisions

1.1. Promotion Name: "Last Pieces".

1.2. Organizer: IKEA Retail Sp. z o.o., located at Plac Szwedzki 3, 05-090 Raszyn, Poland. Share capital: 20,000,000.00 PLN. Registered in the National Court Register by the District Court for the Capital City of Warsaw, XIV Commercial Division of the National Court Register, under KRS number 0000091681, REGON: 010577890, NIP: 527 010 33 85 ("Organizer").

2. Promotion Terms and Conditions

2.1. Promotion Duration: 01.07 – 31.08.2025 or until stocks of promotional items are depleted.

2.2. Promotion Venue: IKEA Krakow, ul: Conrada 66, 31-357 Krakow.

2.3. Promotion Scope: Applies to purchases made at the IKEA Krakow physical store.

2.4. Exclusions: Does not apply to orders fulfilled based on the Distance Service Regulations.

2.5. Eligibility: Individuals with full legal capacity, legal entities, or organizational units without legal personality that have legal capacity granted by law.

2.6. Target Audience: Retail customers. Applies to purchases of IKEA products in quantities typically bought by households or for business purposes. Not applicable for resale purposes. IKEA employees may participate.

3. Detailed Promotion Conditions

3.1. Promotion Mechanism: Opportunity to purchase selected items at a lower price. A list of promotional items and discount amounts is provided in Appendix No. 1 to these Regulations, subject to point 3.2 below.

3.2. Exclusions from Appendix 1: Items purchased from the "Occasions on the Round" department and items on individual orders are excluded from this promotion.

3.3. Multiple Participation: Customers can participate multiple times during the promotion period.

3.4. Returns: Returning products purchased under the promotion means waiving participation in the promotion. The return value is calculated based on the unit prices shown on the receipt or invoice.

4. Other Provisions

4.1. Acceptance: Participation in the promotion signifies confirmation of having read and accepted these Regulations.

4.2. Complaints: All complaints regarding the promotion should be submitted within 14 days from the end of the promotion period via:

• IKEA chat available on the website: Contact - IKEA - IKEA
• Directly at the IKEA Krakow Customer Service Department in writing.
• By mail to the IKEA Krakow Store address (Head of Customer Service Department).
• By phone: 22 275 00 00 (charges according to the operator's tariff).
• Via the complaint form available on the website: Complaints at IKEA - IKEA.

4.3. Complaint Resolution: Complaints will be processed within 14 days.

4.4. Written Complaint Requirements: Must include customer contact details (name, surname, address, phone number) and a description and reason for the complaint.

4.5. Regulation Availability: The promotion regulations are available at the IKEA Krakow Customer Service Department and on the website: ikea.pl/regulaminy.

4.6. Dispute Resolution: Any disputes arising from the performance of obligations related to this promotion will be settled by the competent common court.

4.7. Consumer Rights: For consumers or individuals whose agreement is directly related to their economic activity, but where the contract does not have a professional character for them (as per the Central Register and Trade Information), IKEA is responsible for the non-conformity of IKEA Goods and Services with the contract according to articles 43a et seq. of the Consumer Rights Act of May 30, 2014. For other Customers, IKEA is responsible for product defects according to articles 556 et seq. of the Civil Code.

4.8. Validity: These Regulations are valid from 01.07.2025.

4.9. Update Date: These Regulations were updated on 01.07.2025.