Veise VE019 Installation Manual

Tutorial Video

Scan the QR code and search for VE019 to access the tutorial video.

Need Help? Contact Us!

For any questions, please contact Veise customer support:

• Phone: +1 (855) 400-3853 (Monday-Friday 9:00 am - 5:00 pm PST)
• Email: support@iveise.com
• Website: iveise.com

Content Overview

• Parts List
• Installation Guide
  • Step 1: Prepare the Door & Check Dimensions
  • Step 2: Install the Latch & Strike
  • Step 3: Adjust the Handle Direction
  • Step 4: Install Exterior Assembly
  • Step 5: Install Interior Assembly
• How to Reset
• Troubleshooting

Installation Overview

Exterior Assembly Kit (B)

Additional Key (A)

Parts List

Missing any parts? Contact Veise at +1 (855) 400-3853 or support@iveise.com.

Installation Guide

Step 1: Prepare the Door & Check Dimensions

1. Ensure the door hole diameter is 2-1/8" (54mm) and the edge hole is 1" (25mm).
2. Verify the backset is either 2-3/8" or 2-3/4" (60mm or 70mm).
3. The door thickness should be between 1-3/8" and 2" (35mm to 50mm) to prevent handle rotation failure.
4. NOTE: Ensure the door frame is aligned with the door and free of obstructions.

Two Installation Methods

Method 1: For Doors with a Single Hole

This method applies to doors with a single hole where the existing handle can be replaced.

Method 2: For Doors with Two Holes

This method is for doors with separate holes for a deadbolt and a handle.

If this installation method does not fit your door, consider these alternatives:

• A. Remove the deadbolt, cover the hole with a Door Hole Cover Plate (not included), and install the lock.
• B. Remove the existing handle, lower the deadbolt, and install the Veise lock above it. Ensure a minimum distance of 1.57" (40mm) between the deadbolt and the Veise lock.

Step 2: Install the Latch & Strike

1. Confirm the backset and adjust the Latch if necessary. The latch is adjustable for 2-3/8" (60mm) or 2-3/4" (70mm) backsets.
• For a 2-3/8" (60mm) backset, no adjustment is needed.
• For a 2-3/4" (70mm) backset, adjust the latch as shown in the diagrams.

Note: Use the provided latch for proper functionality. The hole for the latch mechanism on the door edge must be square, not diamond-shaped.

2. Install the Latch into the door, ensuring correct orientation.
3. Install the Strike on the door frame. Ensure the hole in the door frame is at least 1" (25mm) deep.

Step 3: Adjust the Handle Direction

Exterior Handle

The exterior handle can be adjusted for left-handed or right-handed doors. Ensure the handle moves freely, then tighten the Handle Screw (M) with the Hex Wrench.

Interior Handle

1. Locate the Interior Handle and determine the correct installation direction for your door.
2. Fix the handle on the left or right side as needed.
3. Tighten the Handle Screw (M) with the Hex Wrench.

Step 4: Install Exterior Assembly

1. Route the cable above the Latch and insert the Torque Blade through the slot in the Latch. Do not insert the Mechanical Key into the cylinder during installation.
2. Install the Mounting Plate using the Mounting Plate Screws (J). Keep the plate parallel to the door edge. Do not overtighten the screws.

Step 5: Install Interior Assembly

1. Disassemble the Battery Cover.
2. Insert the cable connector into the socket securely. NOTE: Tuck excess cable into the socket to avoid obstructing screw holes or the cover.
3. Attach the Interior Assembly to the Mounting Plate and tighten the four Interior Assembly Screws (K). NOTE: Use only the specified screws to prevent short circuits.
4. Insert 4 new AA Alkaline batteries. NOTE: Do not mix old and new batteries or different brands.
5. Replace the Battery Cover.

How to Reset

1. Keep the door open and unlocked.
2. Use the Reset Tool (L) to press and hold the Reset Button (RES) for 5 seconds.
3. Continue holding the Reset Button until the voice prompt "Restored to factory settings" is heard.

Factory Default Settings:

• Master Code: 12345678
• Auto Lock: Enabled
• Silent Mode: Disabled
• Wrong Entry Limit: 10 times
• Shutdown Time: 3 mins

If you encounter issues, contact Veise support at +1 (855) 400-3853 or support@iveise.com.

Troubleshooting

Fail to reset.

1. Low battery: If the battery indicator light flashes continuously, replace all batteries with 4 new alkaline batteries.
2. Perform the reset procedure again as described in the "How to Reset" section.

Exterior handle cannot be reversed.

1. Ensure the handle rotates smoothly. If not, contact Veise customer service.
2. If the handle rotates correctly, check if the Handle Screw (M) is properly attached. If missing, contact customer service.
3. If the screw is present, rotate the handle 90 degrees left or right according to your door's opening direction. Align the screw hole and tighten the screw. A correctly installed handle should be firm and rebound when pressed.

Interior handle cannot be reversed.

1. Ensure the interior handle is securely in place. Locate the screw hole and tighten the appropriate screw with the wrench.
2. If installation cannot be completed, contact Veise customer service for assistance.

How to lock manually on the Keypad from outside?

1. Touch the keypad once.
2. Press and hold any button for 2 seconds.
3. Use your Fingerprint (if applicable).

How to lock manually from inside?

1. Press the Lock Button located above the Interior Handle. A "Door locked" sound will confirm the action.
2. In this locked state, the door cannot be unlocked from the outside by pressing the handle. To unlock, press the Interior Handle again.

For any questions, please contact Veise at +1 (855) 400-3853 or support@iveise.com.

FCC Caution

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

IC Warning

This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

Cet appareil est conforme aux CNR exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) Ce dispositif ne peut causer d'interférences ; et (2) Ce dispositif doit accepter toute interférence, y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil.

Ce matériel est complété par une exposition de rayonnements IC pour un environnement naturel. Ce matériel doit être installé et se faire avec une distance minimale de 20 cm entre les radiateurs et les autres.

Information & Safety Warnings

• Protect your User Codes and Master Code.
• Restrict access to your lock's Interior Assembly and routinely check your settings to ensure they have not been altered without your knowledge.
• Do not use an electric screwdriver during installation.
• This manufacturer advises that no lock can provide complete security by itself.
• This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property.
• No lock can substitute for caution, awareness of your environment, and common sense.
• Take care to ensure a long-lasting finish. Please use a soft and damp cloth to clean the lockset if needed. Using lacquer thinner, caustic soaps, abrasive cleaners, or polishes could damage the coating and result in tarnishing.
• The lock is water-resistant. It can withstand water splashes; however, do not let water and liquids get into the lock.
• Avoid exposure to direct sunlight. Long-term exposure to direct sunlight may damage the lock.

Need Help? Contact Us!

If you have any questions, please contact Veise:

• Phone: +1 (855) 400-3853 (Monday-Friday 9:00 am - 5:00 pm PST)
• Email: support@iveise.com
• Website: iveise.com

If you have your order ID, videos, or images of your problem ready before contacting Customer Support, Veise can solve your problem faster and better.