Veise Installation Manual

Content

• Parts List
• Installation Guide
• Step 1: Prepare the Door & Check Dimensions
• Step 2: Install the Latch & Strike
• Step 3: Adjust the Lever Direction
• Step 4: Install Exterior Assembly
• Step 5: Install Interior Assembly
• How to Reset
• Troubleshooting

Installation Overview

Diagram showing the components of the Veise VE029 smart lock: Mechanical Key (A), Exterior Assembly Kit (B), Latch (C), Strike (D), Mounting Plate (E), Mounting Plate Screws (J), Latch Screws (I), Strike Screws (H), Interior Assembly (F), Battery Cover (F), Interior Lever (G), Lever Screw (L), and Interior Assembly Screws (Pre-installed).

Parts List

• A Mechanical Key x2
• B Exterior Assembly Kit x1
• C Latch x1
• D Strike x1
• E Mounting Plate x1
• F Interior Assembly x1 (3 Screws Pre-installed)
• G Interior Lever
• H Strike Screws x2
• I Latch Screws x2
• J Mounting Plate Screws x2
• K Reset Tool x1
• L Lever Screw x1
• M Hex Wrench
• N User Card x2

Contact for Missing Parts:

Missing any parts? Call us at +1(855)400-3853. support@iveise.com

Installation Guide

Step 1: Prepare the Door & Check Dimensions

1. Door Hole Diameter:

The hole in the door is 2-1/8" (54mm).

2. Backset Measurement:

The backset is either 2-3/8" or 2-3/4" (60mm or 70mm).

3. Door Thickness:

The door thickness is 1-3/8" to 2" (35mm to 50mm).

4. Door Frame Alignment:

NOTE: Make sure the door frame is aligned with the door. There are no obstructions stuck in the door frame.

Installation Guide

Two Installation Methods

Method 1: For Doors with a Single Hole

Diagram shows a single hole in the door for the lock mechanism. The resulting installation is shown with a checkmark emoji.

Method 2: For Doors with Two Holes

Diagram shows two holes in the door for the lock mechanism. The resulting installation is shown with a checkmark emoji.

If this installation method does not fit your door, consider the following alternatives:

• A. Remove the deadbolt, cover the hole with a Door Hole Cover Plate (not included), and install the lock.
• B. Remove the handle, lower the deadbolt, and install the lock above it.

Ensure sufficient clearance: > 4.37" (110mm) for the main lock body and > 1.51" (38mm) for the latch mechanism.

Installation Guide

Step 2: Install the Latch & Strike

1. Confirm and Adjust Latch:

Backset is the distance from the door edge to the center of the hole in the door. The Latch has an adjustable design to fit either 2-3/8" (60mm) or 2-3/4" (70mm) backset.

If the backset of your door is 2-3/8" (60mm), no adjustment is needed. ✔️

If the backset of your door is 2-3/4" (70mm), adjust the Latch as shown in the images. ✔️ ❌

2. Install Latch Orientation:

Install the Latch and check its orientation from outside the door. The latch can be installed for doors opening outwards or inwards. The strike plate should be chiseled into the door frame.

Installation uses Latch Screws (I).

3. Install Strike Plate:

IMPORTANT: Make sure the hole in the door frame is drilled a minimum of 1" (25mm) deep.

Install the Strike Plate on the door frame using Strike Screws (H).

Installation Guide

Step 3: Adjust the Lever Direction

1. Exterior Lever:

For a left-handed door, the lever is positioned on the left. For a right-handed door, the lever is positioned on the right.

1. Ensure that the Lever can move left and right.
2. Turn the Lever to the left or right side as needed.
3. Tighten the Lever Screw with the Hex Wrench.

2. Interior Lever:

For a left-handed door, the interior lever is on the left. For a right-handed door, the interior lever is on the right.

1. Locate the Interior Lever in the accessories.
2. Determine the correct installation direction.
3. Fix the Lever on the left or right side.
4. Tighten the Lever Screw with the Hex Wrench.

Installation Guide

Step 4: Install Exterior Assembly

1. Route Cable and Torque Blade:

Route the cable below the Latch and insert the Torque Blade through the slot in the Latch. Do not insert the Mechanical Key into the cylinder during installation.

2. Install Mounting Plate:

Install the Mounting Plate with the Mounting Plate Screws (J). Do not overtighten screws. Ensure the plate is kept parallel to the door edge.

Installation Guide

Step 5: Install Interior Assembly

1. Disassemble Battery Cover:

Remove the battery cover from the Interior Assembly.

2. Connect Cable:

Insert the cable connector into the socket and push it in securely.

NOTE: Tuck excess cable into the socket to avoid blocking screw holes or interfering with cover installation. ✔️ ❌

3. Attach Interior Assembly:

Attach the Interior Assembly to the Mounting Plate and tighten the 3 pre-installed screws. No additional screws are needed.

4. Insert Batteries and Cover:

Insert 8 AA Alkaline batteries and put on the Battery Cover. NOTE: Use only new, non-rechargeable alkaline batteries. Do not mix old and new batteries or different brands.

Removing Batteries:

To remove batteries: Remove the outer 4 batteries from right to left. Pull the ribbon to remove the inner 4 batteries from left to right. If stuck, use the Reset Tool to gently push them out.

How to Reset

1. Reset Button Press:

Press and hold the Reset Button for 5 seconds by using the Reset Tool.

2. Voice Prompt:

Keep holding the Reset Button until you hear the voice prompt "Restored to factory settings".

Scan the QR code

Search VE029

Contact Us: Call us at +1(855)400-3853, if you have any questions. support@iveise.com ? iveise.com

Troubleshooting

Fail to reset.

1. The battery is low if the battery indicator light keeps flashing. Please replace it with 8 new batteries (Alkaline batteries only).
2. Please refer to the "How to Reset" section and perform a resetting again.

Exterior Lever cannot be reversed.

1. Ensure that the Lever can rotate smoothly to the left and right. If it does not, please get in touch with customer service for assistance.
2. If the Lever rotates properly, check if the screw is attached to the Lever. If there is no screw, contact customer service for further guidance.
3. If the screw is located on the Lever, turn the Lever 90 degrees to the left or right depending on the direction of your door opening. Then, align the screw hole and tighten the screw. After correct installation, the Lever should be firmly fixed and able to rebound when pressed down, confirming a successful installation.

Interior Lever cannot be reversed.

1. Ensure the Interior Lever is securely in place. Locate the screw hole and use the appropriate screw and wrench to tighten it.
2. If you are unable to complete the installation, please contact customer service for support.

How to lock manually on the Keypad from outside?

1. Touch ✔️ once.
2. Press and hold any button for 2 seconds.
3. Use your Fingerprint.

How to lock manually from inside?

1. When Passage Mode is off, the door locks automatically after each entry.
2. When Passage Mode is on, press the Multi-Function Button once to lock the door. This action exits Passage Mode and re-enables Auto Lock.
3. When locked, the door cannot be opened from outside using the Exterior Lever. To unlock the door from inside, simply press the Interior Lever.

If you have any questions, please contact us at +1(855)400-3853. support@iveise.com

FCC Caution

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) This device may not cause harmful interference.

(2) This device must accept any interference received, including interference that may cause undesired operation.

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

IC Warning

This device complies with Innovation, Science and Economic Development Canada's licence-exempt RSSs. Operation is subject to the following two conditions:

(1) This device may not cause interference.

(2) This device must accept any interference, including interference that may cause undesired operation of the device.

This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

The license-exempt transmitter/receiver contained in this apparatus complies with Industry Canada's applicable license-exempt radio apparatus. Operation is authorized under the following two conditions: (1) This device may not cause interference; and (2) This device must accept any interference, including interference that may cause undesired operation of the apparatus. This material is completed by an IC radiation exposure for a natural environment. This material must be installed and operated with a minimum distance of 20cm between the radiators and your body.

Information & Safety Warnings

• Protect your PIN Codes and Master Code.
• Restrict access to your lock's Interior Assembly and routinely check your settings to ensure they have not been altered without your knowledge.
• Do not use an electric screwdriver during installation.
• This manufacturer advises that no lock can provide complete security by itself.
• This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property.
• No lock can substitute for caution, awareness of your environment, and common sense.
• Take care to ensure a long-lasting finish. Please use soft and damp cloth to clean the lockset if you need. Using lacquer thinner, caustic soaps, abrasive cleaners or polishes could damage the coating and result in tarnishing.
• The lock is water-resistant. It can withstand water splashes; however, do not let water and liquids get into the lock.
• Avoid exposure to direct sunlight. Long-term exposure to direct sunlight may damage the lock.

Need Help? Contact Us!

If you have any questions, please contact us at +1(855)400-3853 (Monday-Friday 9:00am-5:00pm PST)

✉️ support@iveise.com ? iveise.com

If you have your order ID, videos or images of your problem (if necessary) ready before contacting Customer Support, we will solve your problem faster and better.