Reolink TrackMix Wired LTE Quick Start Guide

Contents

• What's in the Box
• Camera Introduction
• Set up the Camera
• Charge the Camera
• Install the Camera
• Safety Instructions of Battery Usage
• Troubleshooting
• Specification
• Notification of Compliance

What's in the Box

The package typically includes:

• Camera: The Reolink TrackMix Wired LTE device.
• USB Cable: For data transfer or power connection.
• Mounting Hole Template: A paper guide for accurate drilling.
• Quick Start Guide: This document.
• Surveillance Sign: A sign indicating the area is under surveillance.
• Pack of Screws: Hardware for mounting the camera.
• Mounting Plate: A bracket to attach the camera.
• Strap: For alternative mounting methods.

Camera Introduction

Main Camera Unit (Side View)

The camera features the following components:

1. Mount: The adjustable mounting bracket.
2. Nano SIM Card Slot: For inserting a cellular SIM card.
3. Reset Button: Press with a [pin-icon] to restore factory settings.
4. Power Switch: To turn the camera on or off.
5. Antenna: For cellular network connectivity.
6. Spotlight: An integrated light for illumination.
7. Infrared Light: For night vision.
8. Built-in Mic: For audio recording.
9. Status LED: Indicates the camera's operational status.
10. Lens: The optical component for capturing images.
11. Daylight Sensor: Detects ambient light levels.
12. PIR Sensor: Passive Infrared sensor for motion detection.
13. Power Port: Connection for power supply.

Rear View Components

The rear of the camera includes:

1. Speaker: For audio output, such as alerts or voice prompts.
2. Micro SD Card Slot: For local storage of video recordings.

Set up the Camera

Activate SIM Card for the Camera

• Use a Nano SIM card that supports WCDMA and FDD LTE.
• If your SIM card has a PIN code, disable it using your smartphone first.
• NOTE: Do not insert IoT or M2M SIM cards into your smartphone.

Insert the SIM Card

Follow these steps:

1. Remove the cover using a [screwdriver-icon].
2. Insert a SIM-eject tool into the hole next to the SIM tray and push to pop open the tray.
3. Place the Nano SIM card into the tray.
4. Insert the tray completely into the camera.

Register the SIM Card

After inserting the SIM card, turn on the camera. Observe the LED indicators:

• A red light will be on and solid for a few seconds, then turn off.
• A blue LED will flash for a few seconds, then go solid before turning off.
• A voice prompt, "Network connection succeeded," indicates successful connection to the network.

Setup via Reolink App

Step 1: Download the Reolink App from the App Store or Google Play Store.

Step 2: Loosen the screw, remove the camera cover, and turn on the [power-switch-icon].

Step 3: Launch the Reolink App, tap the [add-device-icon] button in the top right corner to add the camera. Scan the QR code on the device and follow the on-screen instructions.

Setup via Reolink Client (PC - Optional)

Step 1: Download and install the Reolink Client from reolink.com > Support > App & Client.

Step 2: Loosen the screw, remove the camera cover, and turn on the [power-switch-icon].

Step 3: Launch the Reolink Client, tap the [add-device-icon] button, input the camera's UID code, and follow the on-screen instructions.

Troubleshooting Common Setup Issues

Charge the Camera

It is recommended to fully charge the battery before mounting the camera outdoors.

• Charge the battery using a power adapter (not included).
• Charge the battery using a Reolink Solar Panel (not included if purchased separately).

Charging Indicator LED

• Orange LED: Charging ?
• Green LED: Fully charged ?

Install the Camera

Installation Guidelines

• Mount the camera 2-3 meters (7-10 ft) above the ground for optimal PIR motion sensor detection range.
• For improved motion detection, install the camera at an angle.
• NOTE: If a moving object approaches the PIR sensor vertically, motion detection may fail.

Diagram shows mounting height at 2-3 Meters and PIR Detection Distance from 2-10 Meters, with an angle θ.

Installation Tips

• Avoid facing the camera directly towards light sources.
• Do not point the camera at a glass window, as it can cause glare and affect image quality due to infrared LEDs or ambient light.
• Ensure consistent lighting conditions for both the camera and the subject for best image quality. Avoid placing the camera in a shaded area pointing towards a well-lit area.
• Protect the [power-port-icon] from water, moisture, and dirt.
• While the camera is waterproof and can withstand rain and snow, it is not designed for underwater use.
• Avoid installing the camera where rain or snow can directly hit the lens.

Mount the Camera to the Wall

Follow these steps:

1. Drill holes according to the mounting hole template.
2. Install the mount base using the included screws.
3. Adjust the camera's direction (pan and tilt) using the Reolink App or Client.
4. NOTE: Use the provided drywall anchors if necessary.

Mount the Camera to the Ceiling

Follow similar steps as wall mounting, attaching the bracket and camera to the ceiling.

Install the Camera with Loop Strap

Secure the mounting plate to the mount base with screws and thread the provided strap through the plate.

Safety Instructions of Battery Usage

The camera is designed for motion event recording and remote live viewing, not continuous 24/7 full-capacity operation. For tips on extending battery life, visit: support.reolink.com.

1. The battery is built-in and cannot be removed.
2. Charge the battery using a standard DC 5V/9V battery charger or a Reolink solar panel. Do not use solar panels from other brands.
3. Charge the battery between 0°C and 45°C (32°F to 113°F). Use the battery between 3°C and 50°C (37.4°F to 122°F).
4. Do not charge, use, or store the battery near ignition sources like fire or heaters.
5. Do not use the battery if it exhibits abnormal signs such as odor, excessive heat, discoloration, or deformation. If any abnormality occurs during charging or use, immediately turn off the [power-switch-icon] or remove the charger and stop using it.
6. Dispose of used batteries according to local waste and recycling laws.

Troubleshooting

Camera is not Powering On

• Ensure the [power-switch-icon] is turned on.
• Charge the battery using a DC 5V/2A power adapter. The green light ? indicates a full charge.
• If issues persist, contact Reolink Support at support.reolink.com.

PIR Sensor Fails to Trigger Alarm

• Verify the PIR sensor or camera is installed in the correct orientation.
• Ensure the PIR sensor is enabled and its schedule is properly configured and running.
• Check and adjust the sensitivity settings.
• Confirm the battery is functional.
• Reset the camera and try again.
• If issues persist, contact Reolink Support at support.reolink.com.

Unable to Receive Push Notifications

• Confirm that push notifications are enabled in the app settings.
• Ensure the PIR schedule is correctly set up.
• Check your phone's network connection.
• Verify the camera is connected to the internet. A solid red or flickering red LED indicator under the daylight sensor signifies a disconnection.
• On your phone, go to System Settings and enable "Allow Notifications" for the Reolink App.
• If issues persist, contact Reolink Support at support.reolink.com.

Specification

Hardware Features

• Infrared Night Vision: Up to 15 Meters
• Day/Night Mode: Auto Switchover
• Field of View: Horizontal 96°-38°; Vertical: 55°-21°

General

• Dimension: 228*147*129mm
• Weight (Battery included): 1.4KG
• Operating Temperature: -10°C to +55°C (14°F to 131°F)
• Operating Humidity: 20% to 85%

Notification of Compliance

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC RF Exposure Warning Statements

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment shall be installed and operated with a minimum distance of 20cm between the radiator and body.

Simplified EU Declaration of Conformity

[CE-mark] Reolink declares that this device complies with the essential requirements and other relevant provisions of Directive 2014/53/EU.

Correct Disposal of This Product

[recycle-icon] This marking indicates that the product should not be disposed of with other household wastes throughout the EU. Recycle responsibly to promote sustainable reuse of material resources. To return your used device, use the return and collection systems or contact the retailer.

Limited Warranty

This product comes with a 2-year limited warranty, valid only if purchased from Reolink Official Store or an authorized reseller. Learn more: reolink.com/warranty-and-return/.

NOTE: If you are not satisfied with the product and plan to return it, reset the camera to factory default settings and remove the inserted SD card before returning.

Terms and Privacy

Use of the product is subject to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.

End User License Agreement

By using the product software, you agree to the End User License Agreement (EULA). Learn more: reolink.com/eula/.

ISED Statements (Canada)

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation.

Radio Frequency Exposure Statement for IC

The device has been evaluated to meet general RF exposure requirements and can be used in mobile exposure conditions. The minimum separation distance is 20cm.

Technical Support

For technical assistance, visit the official support site and contact the support team before returning the product: support.reolink.com.

Déclaration ISDE (French)

Cet appareil contient un émetteur exempté de licence / récepteur conforme à l'exemption de licence RSS d'innovation, sciences et développement économique Canada. Les opérations sont soumises aux deux conditions suivantes: (1) Cet appareil ne peut pas causer d'interférences. (2) l'appareil doit accepter toute interférence, y compris celles qui peuvent entraîner un fonctionnement indésirable de l'appareil.

Déclaration d'exposition aux radiofréquences IC (French)

L'appareil a été évalué et répond aux exigences générales d'exposition aux RF. L'appareil peut être utilisé dans des conditions d'exposition mobiles. L'espacement minimum est de 20 cm.