Technical Support
For setup and installation assistance, find tips and guides on Reolink's official website: https://support.reolink.com.
Norwegian Importer: Støk Handel AS, Folkeparken 13, 2072 DAL, Norway
Manufacturer: REOLINK INNOVATION LIMITED, Room B, 4th Floor, Kingway Commercial Building, 171-173 Lockhart Road, Wan Chai, Hong Kong
Product Ident GmbH: Hoferstasse 9B, 71636 Ludwigsburg, Germany, prodsg@libelleconsulting.com
July 2020 | QSG1_A | 58.03.001.0122
Follow ReolinkTech on social media: https://reolink.com
Table of Contents
- Package Contents
- Introduction
- Connections
- Setup
- Mounting
- Troubleshooting
- Specifications
- Declaration of Conformity
Package Contents
The package includes:
- Camera
- Waterproof cable connector
- 1m network cable
- Quick Start Guide
- Surveillance camera sticker
- Mounting hole template
- Screw pack
Info: The type of camera and accessories in the package may vary depending on the model you purchased.
Introduction
This section illustrates the components of the Reolink PoE Bullet Camera. Please refer to the actual camera included in your package as appearance and components may vary between different camera models.
Camera Components (Example 1)
- Mount: For securing the camera.
- IR Diodes: Infrared LEDs for night vision.
- Lens: Captures video footage.
- Daylight Sensor: Detects ambient light for automatic day/night mode switching.
- Microphone: For audio recording.
- Waterproof Connector: Ensures water resistance for cable connections.
- Network Cable (PoE): For power and data transmission.
- Reset Button: Press and hold for 10 seconds to reset the camera to factory settings.
- 12V DC Power (Optional): Alternative power input.
Camera Components (Example 2 - with metal casing)
- Mount: For securing the camera.
- Metal Casing: Durable outer shell.
- IR Diodes: Infrared LEDs for night vision.
- Lens: Captures video footage.
- Daylight Sensor: Detects ambient light.
- Microphone: For audio recording.
Info: This section features multiple models. Please examine the camera included in your package and check the details above. The actual appearance and components may vary with different camera models.
Connection
Before using the camera, you must connect it as described below to complete the setup.
- Connect the camera to a PoE injector/switch using a network cable.
- Connect the PoE injector/switch to your router, then power on the PoE injector/switch.
Connection Diagram Description: A router is connected via a network cable to a PoE Injector. The PoE Injector then connects to the PoE IP Camera via another network cable. An optional power adapter can also connect to the PoE Injector. The diagram shows the flow of data and power.
Info: The camera should be powered by a 12V DC power adapter or a PoE device such as a PoE injector, PoE switch, or Reolink NVR (not included in the package).
Set up the Camera
Download and launch the Reolink App or PC/Mac client, and follow the instructions within the app or client.
Smartphone Setup
Scan the QR code to download the app, or search for "Reolink" in the App Store / Google Play.
App Download Description: A QR code is displayed next to icons for "Available on the App Store" (Apple logo) and "GET IT ON Google Play" (Google Play logo).
PC/Mac Setup
Download the Reolink Client on your computer. Go to https://reolink.com > Support > App & Client.
Note: If you connect the camera to a Reolink PoE NVR, you must set up the camera via the NVR interface.
Mounting
Info: There are two different types of mounts for Reolink PoE bullet cameras. Please check which mount is included in your package and follow the correct instructions to install the camera properly.
Tips for Proper Installation
- Avoid pointing the camera towards objects with strong light, including sunlight, lamps, etc.
- Do not point the camera towards a window or mirror. This can cause glare from the infrared LEDs, ambient light, or status lights.
- Do not place the camera in a shaded area; point it towards a well-lit area. For better image quality, ensure lighting conditions are the same for both the camera and the object.
- For better image quality, it is recommended to clean the lens with a soft cloth.
- Ensure that cable points are not exposed to water/moisture or blocked by dirt or other elements. For outdoor mounting, we recommend using a junction box (art. no. B10).
- Do not install the camera in places where rain and snow can directly hit the lens.
- The camera can operate under extreme cold conditions – as low as -25°C as the camera itself will produce heat. Start the camera indoors for a few minutes before installing it outdoors.
Install the Camera
Step 1: Drill holes according to the mounting hole template and screw the bracket into the wall.
Diagram Description: A drill bit is shown next to a wall with two drilled holes, indicating where screws will go. Two screws are shown next to the bracket.
Info: Use the drywall anchors included in the package if necessary.
Step 2: Install the mounting bracket with the mounting screws included in the package.
Diagram Description: The camera's base is shown with screws being inserted into the wall. A cable is shown routed through a notch in the bracket.
Info: Route the cable through the cable notch on the mounting bracket.
Step 3: Loosen the adjustment screw on the bracket and adjust the camera to the desired direction/position.
Diagram Description: A hand is shown turning a screw on the camera's mount, allowing the camera body to rotate.
Step 4: Tighten the adjustment screw to secure the camera in the desired position.
Diagram Description: A hand is shown tightening the screw on the camera's mount, fixing its position.
Info: If the camera has a different mount without an adjustment screw, loosen the adjustment screw with the included hex key and rotate the camera as shown below to adjust the angle.
Alternative Adjustment Diagram: Two diagrams show camera rotation. The first shows a camera rotating 360° horizontally on its base. The second shows a camera tilting 90° vertically.
After adjustment, tighten the screw back to lock the camera.
Troubleshooting
Contact support if it still doesn't work: https://support.reolink.com.
Camera Does Not Turn On
If the camera does not turn on, try the following solutions:
- Ensure the camera is powered. The PoE camera should be powered by a PoE switch/injector, Reolink NVR, or a 12V power adapter (not included).
- If the camera is connected to a PoE device as described above, connect the camera to another PoE port to see if the camera turns on.
- Try a different network cable.
Contact support if it still doesn't work: https://support.reolink.com.
IR Diodes Do Not Work
Try the following solutions if the IR diodes on the camera do not work:
- Go to "settings" ⚙️ and check if infrared LEDs are activated. If the LEDs are deactivated, please activate them.
- Go to Live View and check Day / Night mode. Set the mode to Auto to activate the IR lights.
- Upgrade the camera's firmware to the latest version.
- Restore the camera to factory settings and check the IR light settings again.
Firmware Update Failure
Try the following if you encounter problems updating the camera's firmware:
- Check the current firmware version and see if it is the latest.
- Ensure you download the correct firmware from the "Reolink Download Center".
- Ensure your PC is connected to a stable network.
Contact support if it still doesn't work: https://support.reolink.com.
Specifications
Night Vision
- 30 Meters
- Day/Night Mode: Automatic
General
- Operating Temperature: -10°C to 55°C
- Operating Humidity: 10%-90%
- IP Classification: IP66
For more specifications, go to: https://reolink.com.
Declaration of Conformity
Declaration of Conformity with FCC
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For more information, visit: https://reolink.com/fcc-compliance-notice/.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Simplified EU Declaration of Conformity (CE Mark)
Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
Proper Disposal of This Product ♻️
This marking indicates that this product should not be disposed of with other household waste throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take the product for environmentally safe recycling.
Limited Warranty
This product comes with a 2-year limited warranty valid only if purchased from Reolink or an authorized Reolink reseller. More info: https://reolink.com/warranty-and-return/.
Info: We hope you are satisfied. If you are not satisfied with the product and plan to return it, we strongly recommend that you reset the camera to factory settings and remove the inserted Micro SD card before returning it.
Terms and Privacy
Use of the product is subject to your consent to the terms of use and privacy on reolink.com. Keep out of reach of children.
End User License Agreement
By using the software embedded in the Reolink product, you agree to the terms of this End User License Agreement ("EULA") between you and Reolink. More info: https://reolink.com/eula/.
