Reolink TrackMix LTE Quick Start Guide

What's in the Box

This section lists the components included with your Reolink TrackMix LTE camera.

• Camera: The Reolink TrackMix LTE surveillance camera.
• USB Cable: Cable for connecting the camera (likely for setup or charging).
• Mounting Hole Template: A paper template to help with drilling mounting holes accurately.
• Quick Start Guide: This document.
• Surveillance Sign: A sign indicating surveillance is in progress.
• Pack of Screws: Screws for mounting the camera.
• Mounting Plate: A plate used to attach the camera to surfaces.
• Strap: A strap for securing the camera, possibly for pole mounting.

Camera Introduction

This section details the various parts of the Reolink TrackMix LTE camera.

Left Side View

• 1 Mount: The adjustable mounting bracket.
• 2 Nano SIM Card Slot: Slot for inserting a Nano SIM card for cellular connectivity.
• 3 Reset Button: A button to press with a pin to restore factory settings.
• 4 Power Switch: The switch to turn the camera on or off.
• 5 Antenna: For receiving/transmitting wireless signals.
• 6 Spotlight: An integrated spotlight for illumination.
• 7 Infrared Light: Infrared LEDs for night vision.
• 8 Built-in Mic: Microphone for capturing audio.
• 9 Status LED: An indicator light showing the camera's operational status.
• 10 Lens: The camera's optical lens for capturing images.
• 11 Daylight Sensor: Sensor that detects ambient light levels.
• 12 PIR Sensor: Passive Infrared sensor for detecting motion.
• 13 Power Port: Port for connecting the power supply.

Top View

• 1 Speaker: Built-in speaker for audio output.
• 2 Micro SD Card Slot: Slot for inserting a Micro SD card for local storage.

Set up the Camera

Activate SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
• A data-only SIM card is required.
• If your SIM card has a PIN code, use your smartphone to disable the PIN first.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

Insert the SIM Card

Step 1: Prepare the camera. Remove the cover with the screwdriver.

Step 2: Insert the SIM card. Insert a SIM-eject tool into the hole beside the SIM tray and push it in to pop open the tray. Place the SIM card into the tray, then insert the tray into the camera completely.

Register the SIM Card

Turn on the camera with the SIM card inserted. Initially, a red light will appear for a few seconds and then turn off. Subsequently, a blue LED will flash for a few seconds, turn solid, and then turn off. You will hear a voice prompt "Network connection succeeded," indicating successful connection to the network.

Set up the Camera on the Phone

Step 1: Download the Reolink App. Scan the QR code provided to download the Reolink App from the App Store or Google Play store.

Step 2: Add the camera. Launch the Reolink App, tap the '+' button in the top right corner, scan the QR code on the device, and follow the onscreen instructions for initial setup.

Set up the Camera on PC (Optional)

Step 1: Install Reolink Client. Download and install the Reolink Client from https://reolink.com > Support > App & Client.

Step 2: Power on the camera. Loosen the screw, remove the cover, and turn on the power switch.

Step 3: Add the camera. Launch the Reolink Client, tap the '+' button, input the camera's UID code, and follow the onscreen instructions for initial setup.

Troubleshooting Common Issues

Charge the Camera

It is recommended to fully charge the battery before mounting the camera outdoors.

• Charge with a power adapter: Connect a power adapter (not included) to the camera.
• Charge with Reolink Solar Panel: Connect the Reolink Solar Panel (not included if you only purchase the camera) to the camera.

Charging Indicator LED:

• Orange LED: Charging
• Green LED: Fully charged

Install the Camera

Installation Guidelines:

• Install the camera 2-3 meters (7-10 ft) above the ground to maximize the PIR motion sensor's detection range.
• For better motion detection performance, install the camera angularly.

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Diagram: Illustrates mounting height (2-3 Meters) and PIR detection distance (2-10 Meters) with an angular view (θ) and detection area (X).

Installation Tips

• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window, as this may result in poor image quality due to window glare from infrared LEDs, ambient lights, or status lights.
• Avoid placing the camera in a shaded area and pointing it towards a well-lit area, as this can also lead to poor image quality.
• To ensure the best image quality, the lighting conditions for both the camera and the capture object should be consistent.
• Ensure the power port is not directly exposed to water or moisture and is kept free from dirt or other elements.
• The camera is waterproof and can operate properly in conditions like rain and snow, but it is not designed for underwater use.

Mount the camera to the wall

Steps:

1. Drill holes in accordance with the mounting hole template.
2. Install the mount base using the screws included in the package.
3. Adjust the camera direction by controlling the pan and tilt via the Reolink App or Client.

NOTE: Use the drywall anchors included in the package if needed.

Mount the Camera to Ceiling

Follow similar steps as wall mounting, using the appropriate ceiling mount hardware.

Install the Camera with Loop Strap

Secure the mounting plate to the mount base with screws and run the provided strap through the plate.

Safety Instructions of Battery Usage

The camera is designed for motion event recording and remote live viewing, not for 24/7 continuous operation. For tips on extending battery life, visit: https://support.reolink.com/hc/en-us/articles/360006991893

1. The battery is built-in and cannot be removed from the camera.
2. Charge the rechargeable battery using a standard, high-quality DC 5V/9V battery charger or a Reolink solar panel. Do not use solar panels from other brands.
3. Charge the battery when ambient temperatures are between 0°C and 45°C. Use the battery when temperatures are between -20°C and 60°C.
4. Do not charge, use, or store the battery near ignition sources such as fire or heaters.
5. Do not use the battery if it exhibits an odor, generates heat, becomes discolored or deformed, or appears abnormal in any way. If the battery is in use or charging and shows abnormalities, turn off the power switch or remove the charger immediately and stop using it.
6. Always follow local waste and recycling laws when disposing of the used battery.

Troubleshooting

Camera is not Powering on

If your camera is not turning on, try the following solutions:

• Ensure the power switch is turned on.
• Charge the battery with a DC 5V/2A power adapter. The green light indicates the battery is fully charged.

If these steps do not resolve the issue, please contact Reolink Support at https://support.reolink.com.

PIR Sensor Fails to Trigger Alarm

If the PIR sensor does not trigger an alarm within the covered area, try these solutions:

• Verify that the PIR sensor or camera is installed in the correct direction.
• Ensure the PIR sensor is enabled and the schedule is set up properly and running.
• Check the sensitivity settings and confirm they are configured correctly.
• Make sure the battery is functional.
• Reset the camera and try again.

If these steps do not resolve the issue, please contact Reolink Support at https://support.reolink.com.

Unable to Receive Push Notifications

If you are not receiving push notifications when motion is detected, try the following:

• Confirm that push notifications are enabled in the app settings.
• Ensure the PIR schedule is set up correctly.
• Check your phone's network connection and try again.
• Verify the camera is connected to the Internet. A solid red or flickering red LED indicator under the daylight sensor signifies a disconnection.
• Enable "Allow Notifications" in your phone's system settings for the Reolink App.

If these steps do not resolve the issue, please contact Reolink Support at https://support.reolink.com.

Specification

Hardware Features

• Day/Night Mode: Auto Switchover
• Field of View: Horizontal 96°-38°; Vertical: 55°-21°

General

• Dimension: 228*147*129mm
• Weight (Battery included): 1.4KG
• Operating Temperature: -10°C~+55°C (14°F~131°F)
• Operating Humidity: 20%~85%

Notification of Compliance

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
• To maintain compliance with FCC's RF Exposure guidelines, this equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. Use only the supplied antenna.

ISED Compliance Statements

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

• (1) This device may not cause interference.
• (2) This device must accept any interference, including interference that may cause undesired operation of the device.

(French translation also provided in original document)

ISED Radiation Exposure Statement

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

• (1) This device may not cause interference.
• (2) This device must accept any interference, including interference that may cause undesired operation of the device.

(French translation also provided in original document)

Simplified EU Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

Correct Disposal of This Product

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Warranty, Terms, and Support

Limited Warranty

This product comes with a 2-year limited warranty, valid only if purchased from the Reolink Official Store or a Reolink authorized reseller. Learn more at: https://reolink.com/warranty-and-return/.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.

End User License Agreement

By using the Product Software embedded on the Reolink product, you agree to the terms of this End User License Agreement (“EULA”) between you and Reolink. Learn more at: https://reolink.com/eula/.

Technical Support

If you need any technical help, please visit our official support site and contact our support team before returning the products: https://support.reolink.com.