Reolink Go PT Ultra Quick Start Guide

What's in the Box

• Camera
• Camera Bracket
• Mount Base
• USB-C Cable
• Antenna
• Reset Needle
• Quick Start Guide
• Surveillance Sign
• Pack of Screws
• Mounting Template
• Hex Key

Camera Introduction

The Reolink Go PT Ultra camera has the following components:

1. Lens

2. IR LEDs

3. Spotlight

4. Daylight Sensor

5. Built-in PIR Sensor

6. Built-in Mic

7. Status LED

8. Speaker

9. Reset Hole: Press for more than five seconds to restore the device to default settings.

10. Micro SD Card Slot: Rotate the camera's lens to find the reset hole and the SD card slot.

11. Nano SIM Card Slot

12. Power Switch

13. Antenna

14. Charging Port

15. Battery Status LED

Diagram shows a 360-degree view of the camera, highlighting its various components with numbered labels.

Set up the Camera

Activate SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
• Some SIM cards have a PIN code. You may use your smartphone to disable the PIN first.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

Insert the SIM Card

Rotate the camera lens and remove the rubber cover to access the SIM and Micro SD card slots.

SIM Card Slot: Located above the SD card slot. When inserting the SIM card, ensure the gold contacts face down and the trimmed corner is pushed inside the camera.

SD Card Slot: Located below the SIM card slot. When inserting the SD card, ensure the gold contacts face up.

After inserting the SIM card, press the rubber cover firmly for better waterproof performance.

Diagrams illustrate the process of inserting a Nano SIM card and a Micro SD card into their respective slots on the camera, showing correct orientation.

Register the SIM Card

Turn on the camera using the power switch.

Upon powering on, a red LED light will illuminate briefly (a couple of seconds) and then turn off.

Subsequently, a blue LED will flash for a few seconds, then turn solid before turning off. A voice prompt "Network connection succeeded" will indicate successful connection to the network.

Diagrams show the camera being powered on, with LED indicators described.

Troubleshooting SIM Card Issues

Set up the Camera on the Phone

1. Scan the QR code to download the Reolink App from the App Store or Google Play store.
2. Turn on the power switch to power on the camera.
3. Launch the Reolink App, click the "+" button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish initial setup.

Diagram shows a QR code for downloading the Reolink App, alongside App Store and Google Play badges. Another diagram shows the camera's power switch being turned ON.

Set up the Camera on PC (Optional)

1. Download and install the Reolink Client: Go to https://reolink.com/support/appclient.
2. Launch the Reolink Client, click the "+" button, input the UID code of the camera to add it, and follow the onscreen instructions to finish initial setup.

Charge the Camera

It's recommended to fully charge the battery before mounting the camera outdoors.

• Charge the battery with a power adapter (not included).
• Charge the battery with the Reolink Solar Panel (not included if you only purchase the camera).

Charging Indicator:

• Orange LED: charging
• Green LED: Fully charged

For better weatherproof performance, please always cover the charging port with the rubber plug after charging the battery.

Diagrams illustrate charging the camera with a power adapter and with a solar panel. Another diagram shows the charging port with a rubber plug.

Install the Camera

Mounting Recommendations:

• For outdoor use, the camera MUST be installed upside down for better waterproof performance and better PIR motion sensor's efficiency.
• Install the camera 2-3 meters (7-10 ft) above the ground. This height maximizes the detection range of the PIR motion sensor.
• For better motion detection performance, please install the camera angularly.

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Mounting Height: 2-3 Meters

PIR Detection Distance: 2-10 Meters

Diagram shows a house with a camera mounted at the recommended height and angle, illustrating PIR detection range.

Mount the Camera to Wall

1. Drill holes in accordance with the mounting hole template and screw the camera bracket to the wall.
2. Install the antenna to the camera.

NOTE: Use the drywall anchors included in the package if needed.

Diagrams show the steps for mounting the camera bracket to a wall and attaching the antenna.

Mount the Camera to Ceiling

1. Install the mount base to the ceiling.
2. Align the camera with the bracket and turn the camera unit clockwise to lock it in position.
3. Align the white hole on the camera top with the white hollow screw on the bracket. Use a wrench and a hex head screw provided to secure the camera into place. Then cover the rubber plug.

NOTE: For better 4G connection, it is recommended to install the antenna upward or horizontally.

Diagrams illustrate mounting the camera base to a ceiling and securing the camera unit.

Install the Camera with Loop Strap

You can strap the camera to a tree using the camera bracket and mount base. Thread the provided strap through the plate, fasten it to a tree, and then attach the camera to the plate.

Diagrams show how to attach the camera to a tree using a strap.

Safety Instructions of Battery Usage (For Battery-Powered Cameras)

The camera is not designed for running 24/7 at full capacity or around-the-clock live streaming. It's designed to record motion events and to live view remotely only when you need it. Learn useful tips on how to extend the battery life in this post: https://support.reolink.com/hc/en-us/articles/360006991893

1. If the battery is built-in, do not remove it from the camera.
2. Charge the rechargeable battery with a standard and high-quality DC 5V battery charger or Reolink solar panel. Do not charge the battery with solar panels from any other brands.
3. Charge the battery when temperatures are between 0°C and 45°C and always use the battery when temperatures are between -10°C and 55°C.
4. Keep the charging port dry, clean, and free of any debris, and cover the USB charging port with the rubber plug when the battery is fully charged.
5. Do not charge, use, or store the battery near any ignition sources, such as fire or heaters.
6. Do not use the battery if it gives off an odor, generates heat, becomes discolored or deformed, or appears abnormal in any ways. If the battery is being used or charged, turn off the power switch or remove the charger immediately, and stop using it.
7. Always follow the local waste and recycle laws when you get rid of the used battery.

Troubleshooting

Camera is not Powering On

If your camera is not turning on, please apply the following solutions:

• Make sure you've turned the power button on.
• Charge the battery with a DC 5V/2A power adapter. When the green light is on, the battery is fully charged.

If these won't work, please contact Reolink Support.

PIR Sensor Fails to Trigger Alarm

If the PIR sensor fails to trigger any kind of alarm within the covered area, try the following solutions:

• Make sure that the PIR sensor or the camera is installed in the right direction.
• Make sure the PIR sensor is enabled or the schedule is set up properly and running.
• Check the sensitivity settings and make sure it's set up properly.

If these won't work, please contact Reolink Support.

Additional checks:

• Make sure the battery is working.
• Reset the camera and try again.

Unable to Receive Push Notifications

If you fail to receive any push notifications when motion is detected, try the following solutions:

• Make sure the push notification has been enabled.
• Make sure the PIR schedule is set up properly.
• Check the network connection on your phone and try again.
• Make sure the camera is connected to the Internet. If the LED indicator under the camera lens is solid red or flickering red, it means that your device disconnects from the Internet.
• Make sure you've enabled Allow Notifications on your phone. Go to the System Settings on your phone and allow Reolink App to send push notifications.

If these won't work, please contact Reolink Support.

Specifications

• Operating Temperature: -10°C to 55°C (14°F to 131°F)
• Size: 98 x 112 mm
• Weight (Battery included): 496g

For more specifications, visit: https://reolink.com/

Notification of Compliance

CE Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU and Directive 2014/30/EU.

UKCA Declaration of Conformity

Reolink declares that this product is in compliance with Radio Equipment Regulations 2017 and Electromagnetic Compatibility Regulations 2016.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

ISED Compliance Statements

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device.

L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) L'appareil ne doit pas produire de brouillage; (2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

ISED Radiation Exposure Statement

This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

Cet équipement est conforme aux limites d'exposition aux radiations IC CNR-102 établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et votre corps. Cet émetteur ne doit pas être colocalisé ou fonctionner en conjonction avec une autre antenne ou un autre émetteur.

Technical Support

If you need any technical help, please visit our official support site and contact our support team before returning the products, https://support.reolink.com

Correct Disposal of This Product

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Limited Warranty

This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller. Learn more: https://reolink.com/warranty-and-return/.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.