Reolink Quick Start Guide

Contents

• What's in the Box
• Camera Introduction
• Set up the Camera
• Charge the Camera
• Install the Camera
• Safety Instructions of Battery Usage
• Troubleshooting
• Specification
• Notification of Compliance

What's in the Box

The package includes the following items:

• Camera
• USB Cable
• Mounting Hole Template
• Quick Start Guide
• Surveillance Sign
• Pack of Screws
• Mounting Plate
• Strap

Camera Introduction

The camera features the following components:

• Mount
• Nano SIM Card Slot
• Reset Button: Press with a pin to restore factory settings.
• Power Switch
• Antenna
• Spotlight
• Infrared Light
• Built-in Mic
• Status LED
• Lens
• Daylight Sensor
• PIR Sensor
• Power Port
• Speaker
• Micro SD Card Slot

Set up the Camera

Activate SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
• Some SIM cards have a PIN code. Use your smartphone to disable the PIN first.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

Insert the SIM Card

Remove the cover with a screwdriver. Insert a SIM-eject tool into the hole beside the SIM tray and push to pop open the tray. Place the SIM card into the tray, then insert the tray into the camera completely.

Register the SIM Card

With the SIM card inserted, turn on the camera. A red light will be on and solid for a few seconds, then go out. A blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt “Network connection succeeded”, indicating successful network connection.

Step 1: Download the Reolink App

Scan to download the Reolink App from the App Store or Google Play store.

[App Store Link] [Google Play Link]

Step 2: Power On

Loosen the screw and remove the cover, then turn on the power switch to power on the camera.

Step 3: Add the Camera via App

Launch the Reolink App, click the "+" button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish initial setup.

Set up the Camera on PC (Optional)

1. Download and install the Reolink Client from reolink.com > Support > App & Client.
2. Loosen the screw and remove the cover, then turn on the power switch.
3. Launch the Reolink Client, click the "+" button, input the UID code of the camera, and follow the onscreen instructions to finish initial setup.

Troubleshooting Common Issues

Charge the Camera

It is recommended to fully charge the battery before mounting the camera.

Charging Indicator LED:

• Orange LED: Charging
• Green LED: Fully charged

Charge the battery with a power adapter (not included) or the Reolink Solar Panel (not included if you only purchase the camera).

Install the Camera

Install the camera 2-3 meters (7-10 ft) above the ground to maximize the detection range of the PIR motion sensor.

For better motion detection performance, install the camera angularly.

NOTE: If a moving object approaches the PIR sensor vertically, the camera may fail to detect motion.

Installation Tips

• Do not face the camera towards any light sources.
• Do not point the camera towards a glass window to avoid glare affecting image quality.
• Avoid placing the camera in a shaded area and pointing it towards a well-lit area. Ensure consistent lighting for both the camera and the capture object for best image quality.

Mount the Camera to the Wall

1. Drill holes according to the mounting hole template.
2. Install the mount base with the included screws.
3. Adjust the camera direction via the Reolink App or Client to pan and tilt.

NOTE: Use drywall anchors if needed.

Mount the Camera to Ceiling

Follow similar steps as mounting to the wall, using the provided template and hardware.

Install the Camera with Loop Strap

Secure the mounting plate to the mount base with screws and run the provided strap through the plate.

Safety Instructions of Battery Usage

The camera is designed for recording motion events and remote live viewing, not for 24/7 continuous operation. Refer to Reolink support for tips on extending battery life.

• The battery is built-in and cannot be removed.
• Charge the rechargeable battery using a standard and high-quality DC 5V battery charger or a Reolink solar panel. Do not use solar panels from other brands.
• Charge the battery within temperatures of 0°C to 45°C (32°F to 113°F) and use it within 3°C to 45°C (37°F to 113°F).
• Do not charge, use, or store the battery near ignition sources like fire or heaters.
• If the battery emits an odor, generates heat, becomes discolored, deformed, or shows any abnormality, stop using it immediately. Turn off the power switch or remove the charger.
• Dispose of used batteries according to local waste and recycling laws.

Troubleshooting

Camera is not Powering on

• Ensure the power button is turned on.
• Charge the battery with a DC 5V power adapter. The battery is fully charged when the green light is on.

If issues persist, contact Reolink Support at support.reolink.com.

PIR Sensor Fails to Trigger Alarm

• Ensure the PIR sensor or camera is installed in the correct direction.
• Verify the PIR sensor is enabled and the schedule is properly set up and running.
• Check and adjust sensitivity settings.
• Ensure the battery is working.
• Reset the camera and try again.

If issues persist, contact Reolink Support at support.reolink.com.

Unable to Receive Push Notifications

• Ensure push notifications are enabled in the app.
• Make sure the PIR schedule is set up properly.
• Check your phone's network connection and try again.
• Ensure the camera is connected to the Internet. A solid red or flickering red LED indicator under the daylight sensor signifies a disconnection.
• Enable "Allow Notifications" in your phone's system settings for the Reolink App.

If issues persist, contact Reolink Support at support.reolink.com.

Specification

Hardware Features

• Infrared Night Vision: Up to 15 Meters
• Day/Night Mode: Auto Switchover
• Field of View: Horizontal 96°-38°; Vertical: 55°-21°

General

• Dimension: 228*147*129mm
• Weight (Battery included): 1.4KG
• Operating Temperature: -10°C to +55°C (14°F to 131°F)
• Operating Humidity: 20% to 85%

Notification of Compliance

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

FCC RF Exposure Warning Statements

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment shall be installed and operated with minimum distance 20cm between the radiator and body.

Simplified EU Declaration of Conformity

Reolink declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

Correct Disposal of This Product

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environment safe recycling.

Limited Warranty

This product comes with a 2-year limited warranty, valid only if purchased from Reolink Official Store or a Reolink authorized reseller. Learn more: reolink.com/warranty-and-return/.

NOTE: We hope you enjoy your purchase. If you are not satisfied and plan to return it, we strongly suggest that you reset the camera to factory default settings and remove the inserted SD card before returning.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.

End User License Agreement

By using the Product Software embedded on the Reolink product, you agree to the terms of this End User License Agreement (“EULA”). Learn more: reolink.com/eula/.

Radio Frequency Exposure Statement for IC

The device has been evaluated to meet general RF exposure requirements. The device can be used in mobile exposure conditions. The minimum separation distance is 20cm.

French Translation: Cet équipement est conforme aux limites d'exposition aux radiations IC CNR-102 établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et votre corps. Cet émetteur ne doit pas être colocalisé ou fonctionner en conjonction avec une autre antenne ou un autre émetteur.

ISED Statements

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

French Translation: L' émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L' exploitation est autorisée aux deux conditions suivantes : (1) L' appareil ne doit pas produire de brouillage; (2) L' appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Technical Support

For technical help, visit the official support site at support.reolink.com and contact the support team before returning products.