JADENS JD-468BT Thermal Label Printer

Customer Support

For any trouble or questions during installation and use, please contact us:

• ✉️ support@jadens.com
• ? 1-833-470-2950 (at 10am to 10pm EST)
• ? support.jadens.com

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Extended Warranty

Contact Warranty@jadens.com to extend your warranty to 3 years with your order number.

Content Overview

This manual covers the following topics:

1. Appearance
2. Packing list
3. Printer connection
4. The suitable label size
5. How to feed label
6. Installation for Windows
7. Installation for Mac
8. Installation for Chromebook
9. Printer preference setting
10. Smartphone APP Setup
11. Important Tips: Print label of multiple size using 'Take a snap shot'
12. Frequently asked questions
13. Pro tips
14. Driver removal
15. Specifications
16. LED indicator
17. Safety tips
18. Maintenance

Printer Usage Flow

The general workflow for using the printer is as follows:

1. Step 1: Connect the adapter and power on the printer.
2. Step 2: Adjust the paper guide and insert the paper.
3. Step 3: Connect the USB cable to the PC.
4. Step 4.1: Download the APP on your smartphone.
5. Step 4.2: Add extensions on your Chromebook.
6. Step 4.3: Install the driver for Windows or Mac.
7. Step 4.4: Add Bluetooth for Windows.
8. Step 5: Print labels.
9. Step 6: Remove the driver when necessary.

1. Appearance

The printer features the following components:

• Front Panel: Feed/Reset Button
• Top Panel: Release Latch, Paper Guide, Roll holder
• Rear Panel: Power Supply Port, USB Cable Port, Power Switch (O=off, I=on)

2. Packing List

The package includes:

• Printer
• 1 Fan-fold Label
• User Manual
• Power Adapter & Cable
• USB Cord
• U-disk (Instruction video)
• USB C to USB Adapter (For Mac)

If any accessories are missing, please contact support.

3. Printer Connection

Note:

• Ensure the printer is OFF before connecting.
• Use only the original power adapter.
• Unplug the printer if it will not be used for a long time.

Connection Steps:

1. Ensure the printer is off. [Image: Power switch in OFF position]
2. Attach the power cord to the adapter.
3. Connect the power adapter to the printer's power port.
4. Plug the power cord into a wall socket.
5. Connect the USB cable to the printer.
6. Connect the other end of the USB cable to your computer.
7. Turn the power on. [Image: Power switch in ON position]

4. The Suitable Label Size & 5. How to Feed Label

4. The Suitable Label Size

The JADENS printer is compatible with any Thermal Direct Label with a width range from 1.57" to 4.1" (40-108mm) and length over 0.79" (20mm). An ideal size is 4"x6".

Label Standard Sizes:

• 4"x6"
• 4"x3"
• 4"x2"
• 3"x2"

5. How to Feed Label

1. Ensure the printer is off.
2. Pull the release latch to open the cover. [Diagram: Opening the printer cover]
3. Load the label and adjust the paper guide to fit the width of the paper. The label you peel off should be facing up (towards the ceiling). [Diagram: Loading label and adjusting guide]
4. Carefully close the cover. [Diagram: Closing the printer cover]
5. Turn the power on.
6. The label will be automatically positioned at the tear-off point. Jadens is ready to print.

Tips: Anytime you change your label, run the automatic label identification by pressing and holding the feed button until you hear one beep.

The label holder is sold separately in the JADENS store.

6. Installation for Windows

Note: It is recommended to close security software before installation to prevent interference. You can re-enable it after installation.

Installation guide video is available on the U-disk for better reference.

Step 1: Install the driver

a. Connect power and computer (skip if already done).

b. Install the driver:

• Copy the driver file (e.g., 'Label Printer Driver .exe') from the U-disk to your PC desktop.
• Open and run the installer.
• You can also download the latest driver from JADENS website.

[Screenshot description: Printer Driver Wizard showing 'Specify port' and 'Specify printer model' options. Model JD-468BT, Port USB002, Status Not installed.]

c. After setup, check if the printer is installed: Go to 'Settings' > 'Devices' > 'Printers & scanners' > 'JD-468BT' > 'Manage' to print a test page. Successful printing indicates the setup is complete.

Note: If printing fails, restart your computer and printer, then reinstall the driver. Repeated installations may create duplicate printer entries (e.g., 'JD-468BT (copy 1, 2...)').

Step 2: Add the Bluetooth of Printer

a. Keep the printer and computer connected via USB. Navigate to 'Settings' > 'Devices' > 'Bluetooth & other devices' > 'Add Bluetooth or other device'.

[Screenshot description: Windows Settings showing 'Bluetooth & other devices' selected, and the 'Add a device' window with 'JD-468BT' being connected.]

Step 3: Match the COM port

a. Click 'Bluetooth & other devices' > 'More Bluetooth options' > 'COM Ports'. Identify the 'OUTGOING' COM port for 'JD-468BT_XXXX' (where XXXX are suffixes that may vary) and note the COM number (e.g., COM3).

[Screenshot description: Bluetooth Settings window showing COM Ports, listing COM3 as Outgoing for JD-468BT_D8DF 'SPP Dev'.]

b. Change the printer's port to match the identified Bluetooth COM port. Go to 'Printer & Scanners' > find 'JD-468BT' > 'Manage' > 'Printer properties' > 'Ports'. Select the COM port that matches your Bluetooth port (e.g., COM3) and click 'OK'.

[Screenshot description: Printer Properties window showing the 'Ports' tab with COM3 selected.]

c. You can now unplug the USB cable. Open a PDF file (Adobe Reader recommended) and select 'JD-468BT' as the printer. Adjust settings like darkness, speed, and size in printer preferences before clicking 'Print' via Bluetooth.

Note: If printing fails, restart your computer and printer, then install the driver again.

7. Installation for Mac

The JADENS printer is compatible with macOS V 10.9 or later.

Installation guide video is available on the U-disk for better reference.

a. Connect the printer power and computer.

b. Copy the driver file ('Label Printer Driver.pkg') to your desktop and install it. You can also download the driver from the JADENS website.

c. If you see a security warning about the developer, click 'OK', then open 'System Preferences' > 'Security & Privacy'.

[Screenshot description: macOS security warning stating 'Label PrinterPlus Printer Driver.pkg' cannot be opened because it is from an unidentified developer.]

d. Click the 'Open Anyway' button, then click 'Open' to continue the installation.

[Screenshot description: macOS security prompt asking to confirm opening the unidentified developer application.]

e. Follow the on-screen installation steps until you see the 'The installation was successful' window.

[Screenshot description: Printer driver installer showing 'The installation was completed successfully. The software was installed.']

f. Open 'System Preferences' and click 'Printers & Scanners'.

[Screenshot description: macOS System Preferences window with 'Printers & Scanners' highlighted.]

g. Click the '+' button to add a new printer.

[Screenshot description: Printers & Scanners window showing 'No printers are available' and a '+' button to add.]

h. Select 'JADENS JD-468BT' from the list and click 'Add'.

[Screenshot description: Add Printer dialog showing 'JADENS JD-468BT' listed under Name.]

i. The printer is now installed. You can adjust printing density, speed, or other parameters by referring to Section 9, 'Printer preference setting'.

Note: If printing fails, restart your computer and reinstall the driver.

8. Installation for Chromebook

Follow these steps to set up the printer on a Chromebook:

a. Search for 'Shipping Printer' in the Chrome web store and add it as an extension.

[Screenshot description: Chrome web store search results for 'shipping printer', showing 'Label Resizer' and 'Shipping Printer' extensions.]

b. Click the 'Extensions' icon and select 'Shipping Printer'.

[Screenshot description: Chrome browser showing the Extensions menu with 'Shipping Printer' selected.]

c. Click the 'Connection' icon, choose 'Printer', and then click 'Connect'.

[Screenshot description: Shipping Printer extension interface showing connection options.]

d. Open a file using the Chrome browser, select 'Shipping Printer', and click 'Print'. The file will print via the Jadens printer, indicating successful setup.

[Screenshot description: A shipping label displayed in Chrome, with the 'Shipping Printer' print dialog showing the printer selected and a 'Print' button.]

9. Printer Preference Setting

9.1. Printer preference setting for Windows

Navigate to 'Settings' > 'Devices' > 'Printers & scanners'. Find your printer 'JD-468BT', click 'Manage', then 'Printer Preference'. Here you can set the print size, speed, and density.

(1) Setting the paper quality

a. Go to 'Page Setup'. Choose the appropriate page size based on your label size. Most shipping labels are 4"x6".

[Screenshot description: JD-468BT Printing Preferences window with 'Page Setup' and a list of paper sizes.]

b. In the 'Parameters' section, you can adjust printing speed and darkness. For light or unclear labels, increase the density. For Windows, set density between 8-12. For Mac, set density between 2-5.

(2) Print a sample file

a. Open a PDF file with Adobe Reader and click 'print'. Ensure 'JD-468BT' is selected as the printer. (For Word files, convert to PDF for best quality.)

[Screenshot description: Adobe Print dialog showing printer selection, copies, page range, and print settings.]

b. Go to 'Properties' to set page size, printing speed, and printing density.

Note: Before printing, ensure the loaded label size matches the printer settings.

c. Preview your settings and click 'Print'. If you need a PDF Editor or solutions for 'Bartender', visit support.jadens.com or contact support.

9.2. Printer preference setting for MAC

a. Open a sample PDF file and click print.

[Screenshot description: A sample shipping label in a browser tab, with print options visible.]

b. Click 'Page Setup' to select the desired page size.

Note: Ensure the loaded label size matches the device settings.

[Screenshot description: macOS Print dialog showing 'Page Setup' options and a list of paper sizes.]

c. Click 'Printer Preference' > 'Printer Feature' to adjust 'Darkness' and 'Print Speed'.

[Screenshot description: Printer Features dialog showing options for Darkness and Print Speed.]

10. Smartphone APP Setup

Visit support.jadens.com to find and download the smartphone App and its user manual for Android and iOS by searching for 'latest app'.

11. Important Tips: Print label of multiple size using 'Take a snap shot'

The 'Take a snap shot' function helps resolve most printing issues by allowing you to print specific areas of a document.

For Windows:

a. Open the PDF in Adobe Reader.

b. From the top panel, select 'Edit' > 'Take a Snapshot'. Click and drag to select the desired print area.

[Screenshot description: Adobe Reader menu showing 'Take a Snapshot' option.]

c. Click 'Print' and set the page size to match the loaded labels before printing.

Note: Ensure the page size matches the label size to prevent misaligned prints.

For MAC:

a. Find 'File' > 'Open' > 'Desktop' and choose your PDF file (or open directly with Adobe).

[Screenshot description: macOS Finder window showing file selection.]

b. From the top panel, select 'View' > 'Rotate View' > 'Clockwise' if labels are laid out vertically side-by-side.

[Screenshot description: Adobe Reader menu showing 'Rotate View' options.]

c. Select 'Edit' > 'Take a Snapshot'. Click and drag over the specific label range you wish to print.

Barcode Printing Tip: To ensure barcodes scan correctly, print them vertically. Printing horizontally may cause the barcode to block due to high temperatures.

12. Frequently Asked Questions, 13. Pro Tips, & 14. Driver Removal

12. Frequently Asked Question

Visit support.jadens.com for FAQs.

13. Pro Tips

• When changing label size, run automatic label identification by pressing and holding the feed button until you hear one short beep.
• Press the feed button to skip a blank label.
• To run a self-test, press and hold the feed button until you hear two short beeps.
• Avoid using poor quality labels, as they can damage the printer.
• Regularly clean the printer head as described in Section 18. MAINTENANCE.
• If paper jams: Turn off the printer, let the head cool down. Open the cover, check the rubber roller. If dirty, clean with an alcohol pad. Allow to dry completely before turning the printer back on.

14. Driver Removal

For Windows: Open the driver installer again and follow the uninstall steps.

[Screenshot description: Windows driver installer showing 'Remove printer driver' option.]

For Mac: Go to 'System Preferences' > 'Printer & Scanners', select 'JADENS JD-468BT', click the '-' button, and then 'Delete Printer'.

[Screenshot description: macOS Printers & Scanners window showing a prompt to confirm deletion of the printer.]

15. Specifications

16. LED Indicator

17. Safety Tips

• The printer head can become very hot after printing labels. Do not touch the printer head until it has cooled.
• Do not bend the power cord excessively or place objects on the cord, as this could result in fire.
• Keep the printer out of reach of children.
• Use only approved accessories and do not attempt to disassemble or repair the unit yourself.
• Keep the printer away from water and other objects that may cause damage.
• The printer should remain unplugged when not in use for long periods of time.

18. Maintenance: Cleaning the Print Head

The printer head is a sensitive part located on the upper part of the printer when open.

Caution: While the printer is running, the printer head can be very hot.

1. Ensure the power switch is OFF, remove the power cord, and open the cover. Wait several moments for the printer head to cool down.
2. Clean the printer head using an alcohol swab (70% Isopropyl Alcohol pad is recommended). Do not use water.
3. Wait 2-3 minutes for the alcohol to dry completely, then close the cover.
4. Connect the power cord and print a test page to check if the cleaning was successful.