Bestway Lay-Z-Spa Owner's Manual

Contents

• Important Safety Instructions
• Pre-Setup Check List
• Installation
• Set-up Instruction in Winter
• Using the Spa
• Maintenance
• Disassembly and Storage
• Troubleshooting
• Error Codes

For support, visit: www.bestwaycorp.com/support

Visit the Bestway YouTube Channel for instruction videos.

Important Safety Instructions

Carefully read, understand, and follow all information in this user manual before installing and using the spa. READ AND FOLLOW ALL INSTRUCTIONS.

WARNING:

• The spa must be supplied through an isolating transformer or a residual current device (RCD) with a rated residual operating current not exceeding 30mA.
• The spa must be connected to a grounded mains supply socket with a supply cord fitted with a plug and PRCD with a tripping current of 10mA.
• The pump must be tested before each use, following the pump's instructions.
• If the supply cord is damaged, it must be replaced by the manufacturer, service agent, or similarly qualified persons to avoid a hazard.
• To reduce the risk of electric shock, do not use an extension cord to connect the unit to the electric supply; provide a properly located outlet.
• No part of the appliance is to be located above the bath during use.
• Parts containing live parts, except those supplied with safety extra-low voltage not exceeding 12V, must be inaccessible to persons in the spa pool. Parts incorporating electrical components, except remote control devices, must be located or fixed so they cannot fall into the spa pool.
• The spa must be supplied by an earthed power source.
• The power source on the wall of the building should be more than 4m away from the pool.
• Warning: Always keep the plug dry; plugging in with a wet plug is definitely forbidden!
• The plug shall be directly connected only to a socket-outlet of the fixed electrical installation.
• The plug must be accessible after the spa installation.

CAUTION:

In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

After using your spa for 3-5 years, contact your local qualified maintenance technician to ensure safety and performance. Main components like the heating element, air blower motor, and non-return valves should be checked and replaced (if necessary) by professional persons.

• TO AVOID ELECTRIC SHOCK, DO NOT USE THE SPA WHEN IT IS RAINING, THUNDERING, OR LIGHTNING.
• Never wear contact lenses when in your spa.
• Do not use the spa during chemical maintenance.
• Extension cords cannot be used.
• Do not plug or unplug the appliance if your hand is wet.
• Always unplug the appliance:
  • before cleaning or other maintenance
  • if left unattended on holidays
• When the appliance will not be used for a long time (e.g., in winter), the spa or pool set should be disassembled and stored indoors.
• For safety reasons, only use accessories provided or approved by the spa manufacturer.
• Do not place the spa on a slippery surface, and ensure the surface is free of sharp objects before installation.
• Never place any electrical supplies or appliances, such as a light, telephone, radio, or television, within 2m of the spa.
• Caution: Read the instructions before using the appliance and installation or reassembly every time.
• Safeguard the instructions. If instructions are missed, contact the manufacturer or search on www.bestwaycorp.com.
• Warning: For electric safety, a PRCD is incorporated in the power cord. If leakage current is detected above 10mA, the device will operate and cut off the power supply. In such cases, unplug and stop using the spa immediately. Do not reset the product yourself; contact the local service agent for check and repair.
• This appliance can be used by children aged 8 years and above, and persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, if they have been given supervision or instruction concerning safe use and understand the hazards involved. Children shall not play with the appliance (For EU market).
• Cleaning and user maintenance must be performed by an adult over 18 years old familiar with electric shock risks. This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless supervised or instructed by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance (For markets other than EU).
• Water attracts children; always attach a spa cover after each use.
• Do not bury the cord. Locate the cord to minimize abuse from lawn mowers, hedge trimmers, and other equipment.
• DANGER - Risk of Accidental Drowning (especially children under 5 years). Caution must be exercised to prevent unauthorized access to the spa by children. This can be achieved by adult supervision securing access means or installing a safety protection device. To avoid accidents during spa use, ensure children are kept under constant adult supervision.
• DANGER - Risk of Injury. The suction fittings are sized to match the specific water flow created by the pump. If suction fittings or the pump need replacement, ensure flow rates are compatible. Never operate the spa if suction fittings are broken or missing. Never replace a suction fitting with one rated less than the flow rate marked on the original suction fitting.
• RISK OF INJURY. Never operate the spa if inlet/outlet pipes are broken or missing. Never attempt to replace inlet/outlet pipes. Always consult your local Aftersales centre.
• RISK OF ELECTRIC SHOCK. Install at least 2m from all metal surfaces.
• RISK OF ELECTRIC SHOCK. Never operate any electrical appliance when in your spa or when your body is wet. Never place any electric appliance, such as a light, telephone, radio, or television, within 2m of the spa.
• During pregnancy, soaking in hot water may cause damage to the fetus. Limit use to 10 minutes at a time.
• TO REDUCE THE RISK OF INJURY:
  1. The water in a spa should never exceed 40°C (104°F). Water temperature between 38°C (100°F) and 40°C (104°F) is considered safe and comfortable for a healthy adult. Lower water temperatures are recommended for young children and when spa use exceeds 10 minutes.
  2. Since excessive water temperatures have a high potential for causing fetal damage during the early months of pregnancy, pregnant or possibly pregnant women should limit spa water temperature to 38°C (100°F).
  3. Before entering a spa, measure the water temperature with an accurate thermometer, as the tolerance of the water temperature regulating device varies.
  4. The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the possibility of drowning.
  5. Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system problems, or diabetes should consult a physician before using a spa.
  6. Persons using medication should consult a physician before using a spa, as some medication may induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
  7. Avoid putting the head under water at all times.
  8. Avoid swallowing spa water.
• TO REDUCE THE RISK OF INJURY: Never pour water with a temperature higher than 40°C (104°F) into the spa pool directly.
• The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia. Hyperthermia occurs when the internal body temperature reaches a level several degrees above normal (37°C / 98.6°F). Symptoms include increased body temperature, dizziness, lethargy, drowsiness, and fainting. Effects include failure to perceive heat, failure to recognize the need to exit the spa, unawareness of impending hazard, fetal damage in pregnant women, physical inability to exit, and unconsciousness leading to drowning.
• Electric installations should follow national wiring rules; consult a qualified electrician for any questions.
• These warnings, instructions, and safety guidelines address common risks but cannot cover all risks and dangers. Always use caution, common sense, and good judgment. Retain this information for future use.
• Non-Swimmers Safety:
  • Continuous, active, and vigilant supervision of weak swimmers and non-swimmers by a competent adult is required at all times (children under five are at highest risk).
  • Designate a competent adult to supervise the spa each time it is being used.
  • Weak swimmers or non-swimmers should wear personal protection equipment, especially when using the exercise spa.
  • When the spa is not in use or unsupervised, remove all toys from the spa and its surrounding area to avoid attracting children.
• Safety Devices:
  • A safety cover or other safety protection device shall be used, or all doors and windows (where applicable) shall be secured to prevent unauthorized access.
  • Barriers, covers, alarms, or similar safety devices are helpful aids but not substitutes for continuous and competent adult supervision.
• Safety Equipment:
  • Keep rescue equipment (e.g., a ring buoy) by the spa.
  • Keep a working phone and a list of emergency phone numbers near the spa.
• Safe Use of the Spa:
  • Encourage all users, especially children, to learn how to swim.
  • Learn Basic Life Support (Cardiopulmonary Resuscitation - CPR) and refresh this knowledge regularly.
  • Instruct all spa users, including children, what to do in case of an emergency.
  • Never dive into any shallow body of water; this can lead to serious injury or death.
  • Do not use the spa when using alcohol or medication that may impair the bather's ability to safely use the spa.
  • When covers are used, remove them completely from the water surface before entering the spa.
  • Protect spa occupants from water-related illnesses by advising them to keep water treated and practice good hygiene. Consult water treatment guidelines in the user's manual.
  • Store chemicals out of the reach of children.
  • Use signage provided on the spa or within 2000 mm of the spa in a prominent visible position.
  • Removable ladders, when removed, shall be stored safely where children cannot climb on it.
• CONSULT YOUR PHYSICIAN FOR RECOMMENDATIONS.

CAUTION:

• We strongly recommend not to unfold and inflate the spa if the ambient temperature is below 15°C (59°F). We suggest inflating the spa indoors, and then continuing setup outdoors. If the outdoor temperature is lower than 6°C (42.8°F), the spa heater must always be on. In this mode, the Freeze Shield™ system can keep the internal temperature between 6°C (42.8°F) and 10°C (50°F) to prevent damage, such as water freezing in the pipes or circulation system.
• Important: If the Freeze Shield™ system isn't working, alarms will pop up on the spa. Check the status of your spa if the outdoor temperature is below 6°C (42.8°F). In case of a long-term absence from home when there is a risk of temperatures falling below 6°C (42.8°F), we strongly suggest disassembling the spa and storing it following the storage procedure.
• Any damage as a result of using the spa in these conditions is the customer's responsibility. Do not use the spa when the ambient temperature reaches -10°C (14°F).

Installation

Using the Spa

The control panel features several buttons:

• A. LOCK/UNLOCK BUTTON: Activates a 5-minute auto-lock. Press and hold for 3 seconds to lock or unlock.
• B. POWER-SAVING TIMER BUTTON: Sets heating duration and delay.
  • Step 1: Set heating duration: Press button until LED flashes, adjust duration (1-999 hours) with +/- buttons, press button to confirm.
  • Step 2: Set activation delay: After setting duration, adjust hours until activation (0-999 hours) with +/- buttons, press button or wait 10 seconds to confirm. The LED will light steadily, and the countdown will begin.

  To modify timer settings: Press button and use +/- buttons. To cancel: Press button for 2 seconds. After setting, the screen flashes current temperature and time alternately. Timer is one-time use; it does not repeat until reset.

• C. HEAT BUTTON: Activates the heating system. Red light indicates heating is active; green light indicates water is at set temperature. The filtration system automatically starts when heating is activated and continues after heating stops. If the spa heater is on when water temperature is below 6°C (42.8°F), the system will warm water to 10°C (50°F) automatically.
• D. MASSAGE SYSTEM BUTTON: Activates the massage system with a 30-minute auto-shutoff. A red light indicates activation. IMPORTANT: Do not run the Massage system when the cover is attached, as air accumulation can damage the cover and cause bodily harm. Heat and massage systems work together for a warm experience. 2-Level Massage Regulation: Press once for full power, again for 50% power, again to shut off.
• E/G. TEMPERATURE ADJUSTMENT BUTTONS: Press +/- buttons to adjust temperature; LED flashes during adjustment. Holding buttons rapidly increases/decreases values. The new setting remains for 3 seconds. Default temperature is 35°C (95°F). Adjustment range: 20°C (68°F) to 40°C (104°F).
• F. ON/OFF BUTTON: Press for 2 seconds to activate control panel buttons (green light). Press for 2 seconds to turn off all activated functions.
• H. CELSIUS/FAHRENHEIT TOGGLE: Displays temperature in either °C or °F.
• I. WATER FILTER BUTTON: Turns the filter pump on/off. A red light above the button indicates activation.
• J. Wi-Fi activation: Refer to Wi-Fi operation instructions.

POWER-SAVING TIMER LED:

• Flashing LED: Setting heating duration. Light on: Heating function is working.
• Flashing LED: Setting hours until activation. Light on: Power-Saving Timer function is set.

NOTES:

• Water heater rate may change when outdoor temperature is below 15°C (59°F) or if the cover is not in position during heating.
• To display current water temperature, run the filter system for at least a minute.
• Water temperature tested by an external thermometer may vary from the panel display by approximately 2°C.

WINTER USE INSTRUCTIONS

• You can keep the spa on during winter when the temperature is lower than 6°C (42.8°F). The Freeze Shield™ system automatically keeps the water temperature between 6°C (42.8°F) and 10°C (50°F) to prevent freezing.
• Important: If the water temperature is below 6°C (42.8°F), the spa heater must always be on. The Freeze Shield™ system will keep the internal temperature between 6°C (42.8°F) and 10°C (50°F) to prevent damage from freezing pipes or circulation system.
• Important: If the Freeze Shield™ system isn't working, alarms will pop up. Check the spa status if the outdoor temperature is below 6°C (42.8°F). In case of a long-term absence when temperatures may fall below 6°C (42.8°F), disassemble and store the spa.
• Any damage from using the spa in these conditions is the customer's responsibility. Do not use the spa when the ambient temperature reaches -10°C (14°F).

HEATING RESET

When using the Lay-Z-SPA for the first time, or after a long period of inactivity, press the reset button on the pump with a small, thin object.

If the temperature on the control panel (or water temperature) has not changed 4-5 hours after activating the heating system, use a thin object to press the RESET BUTTON and restart the heating system.

IMPORTANT: The heating system will not operate if the outside temperature is above 40°C (104°F) or if the Lay-Z-SPA is under direct sunlight. Wait until a cooler time of day before pressing the RESET BUTTON and restarting the heating system.

IMPORTANT

To reach 40°C (104°F), heating duration depends on starting water and ambient temperatures. The data below is for reference. To display current water temperature, run the filter system for at least a minute.

• Be sure to cover the spa with the spa cover whenever the heating function is activated. Leaving the spa uncovered will increase the heating duration required.
• When the spa is assembled with water, do not switch off the spa heater if the temperature is lower than 6°C (42.8°F).

Power Specifications:

Syncing your mobile device with the Spa Pump

The SPA App can be downloaded from www.lay-z-spa.co.uk/app or by searching "Lay-Z-Spa App" in Google.

• For Android devices, activate GPS. For iOS devices, this is not required.
• The device can only connect to one mobile phone at a time. To connect to another phone, press the Wi-Fi button for 3 seconds. When the indicator light flashes slowly, connection information from the previous phone is cleared. Follow instructions to connect the new phone.
• Before connecting the app, ensure your mobile device is close to the pump and the Wi-Fi signal is strong.
• The app supports Android 7.0+ and iOS 10.0+.
• The device supports 2.4G network only, not 5G.
• It is not recommended to use public Wi-Fi due to potential issues with input verification codes during login.

Connection Steps:

1. Ensure your mobile device is connected to Wi-Fi.
2. Plug in the spa. Press and hold the Wi-Fi button ? on your pump for 3 seconds to begin syncing. The Wi-Fi indicator light should flash slowly. NOTE: Ensure the spa is plugged in and test the PRCD.
3. Open the Lay-Z-Spa App on your mobile device and follow the step-by-step guide to sync:
   • Login or register your account.
   • Once the Wi-Fi network is found, input your Wi-Fi password.
   • Change to the Wi-Fi service: BW-LayZSPA-xxx Password: 123456789
   • Go back to the app and wait for the connection process to finish.

You can now control your Lay-Z-Spa via both mobile device and control panel.

Disconnect: Press the ? button for 3 seconds until the Wi-Fi indicator flashes slowly.

Maintenance

CAUTION:

Ensure the pump is unplugged before beginning spa maintenance to avoid risk of injury or death.

Adding Air: Your spa may require additional air periodically due to temperature changes. Follow assembly instructions and inflate to the accurate pressure. When using the pump for inflation, block hoses to prevent water escape, then disconnect the pump and screw on the cap (P00217) to prevent water loss.

Cover Maintenance: Clean the cover inside and out periodically using a solution with adequate disinfection (e.g., 10 mg/l of Free Chlorine).

Filter Cartridge Maintenance: To ensure clean spa water, check and clean filter cartridges daily. NOTE: Change filter cartridges every week, or sooner if they are soiled and discolored.

Water Maintenance: Pollutants can cause bacterial, algal, or fungal growth. Spas should be cleaned regularly. Tenacious stains or biofilms may develop. Depending on hygiene, cleanliness, visibility, odor, debris, and stains, change the water completely and clean/disinfect the spa. Observe draining regulations. Keep spa water clean and chemically balanced. Use pool chemicals and chlorine or bromine tablets (not granules) with the chemical dispenser.

Water quality depends on usage frequency and maintenance. Water should be changed every 3 days if no chemical treatment is performed. Use tap water for filling to minimize mineral influence. Clean barefoot and relaxing areas. No cleaning water should flow into the spa or spa water cycle. Rinse dirt and cleaning agents carefully to drain in the spa surround.

Note: Shower before using your Lay-Z-Spa, as cosmetic products, lotions, and residues can degrade water quality.

Using Chemical Tablets (not included):

Important: Do not use granular tablets or throw tablets directly into the water, as chemicals will deposit on the bottom, damage the material, and discolor the PVC.

Using Chemical Liquid (not included):

Important: Add chemical liquid in small doses in the center of the pool, avoiding direct contact with the spa surface, as this will damage the material and discolor the surface.

NOTE: Remove the chemical dispenser from the spa when it is in use.

IMPORTANT: After chemical maintenance and before using the spa, use a test kit to test water chemistry. Maintain water as per the table below:

NOTE: Damage from chemical imbalance is not covered by warranty. Pool chemicals are toxic; handle with care. Consult your local pool supply retailer for more information. Follow chemical manufacturer's instructions. Spa damage from misuse of chemicals is not covered by warranty.

Important: Overuse of chemicals can discolor printing and spa material, and in worse cases, damage the spa liner structure.

Disassembly and Storage

Draining the Spa: Follow the numbered steps illustrated in the manual.

Only for Drop Stitch Spa: Follow the numbered steps illustrated in the manual.

NOTE: Lift the spa when there is only a little water left. Damages to the handles are not covered under warranty.

Ensure the spa and pump are completely dry to extend the spa's life. Use the pump to blow dry the spa, pump, and pipes. Remove filter sets and discard used cartridges. Re-attach the two stopper caps onto the spa's inlet and outlet valves. Store the spa in its original package in a warm (above 15°C / 59°F) and dry place.

Cleaning the Spa: Detergent residues and dissolved solids can build up on spa walls. Use soap and water to clean walls and rinse thoroughly. NOTE: DO NOT use hard brushes or abrasive cleaners.

Deflation: The spa has a deflation function to remove air for easier packing and storage.

Repair (For PVC part): If the spa is torn or punctured, use the provided underwater adhesive repair patch. Clean the area, peel the patch, press it over the repaired area, and wait 30 seconds before inflation.

For Tritech PVC material: Use the provided PVC repair patch and glue (not included). Clean and dry the area, cut the patch to size, apply glue evenly to one side of the patch, wait 30 seconds, place the patch over the damaged area, smooth out air bubbles, and press firmly for two minutes. Repeat if further leaks occur. Wait 30 minutes before inflation.

Disposal: Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local authority or retailer for recycling advice.

Troubleshooting

Bestway strives to provide trouble-free spas. Contact Bestway or your authorized dealer for assistance. Here are tips to diagnose common issues:

Wi-Fi LED Status:

Error Codes