HIBOY NEX5 Electric Scooter User Manual

1. Package Contents

Carefully check package contents. If anything is missing or damaged, please contact Hiboy customer service for support at us.support@hiboy.com.

Included Items:

• Manual
• Power adapter
• Charger base
• Screws (6 pieces)
• Hex key

Diagram showing the included items: a folded manual with 'HIBOY NEX5 ELECTRIC SCOOTER USER MANUAL' on its cover, a power adapter, a charger base, six screws, and a hex key.

2. Product Overview

This section provides an overview of the Hiboy NEX5 Electric Scooter's components.

Diagram illustrating the Hiboy NEX5 Electric Scooter with various parts labeled:

• Handlebar Area: Power / Gear / Headlight Switch, Right Thumb Accelerator, LED Front Light, Charging Port, Display, Bell, Disc Brake Lever, Controller.
• Main Body: Lithium Battery 1, Non-slip Silicone Pad, Rear Fender, Folding Lock, Built-in Shock Absorption System, Front Wheel, Kickstand, Rear Wheel, Lithium Battery 2.

3. LED Display

The LED display provides important information about the scooter's status and performance.

Diagram of the LED display showing various indicators and their positions:

• Top Row: Alert (⚠️), Headlight (?), Pedestrian mode (?), Cruise Control ( cruise icon), Bluetooth ( Ⓑ).
• Middle Section: Speed Mode (1, 2, 3), Real-Time Speed (digital display with mph/km/h unit), Brake Strength (bars), Throttle Strength (bars).
• Bottom Section: Total Mileage (digital display), Battery (five bars), HIBGY logo.

Battery Display

Each battery bar represents 20% power. When the battery is below 20%, the battery bar will flash.

Functions and App

HIBOY NEX5 App

Download "HIBOY NEX5" from "App Store" (iPhone) or "Google Play" (Android), or scan the QR code to download the APP, then connect to your scooter.

Image of a QR code labeled 'HIBOY' for app download, and a smartphone screen showing 'HIBOY 0.0 MPH' with a Bluetooth symbol.

1. Install the App. (Please keep Bluetooth on)
2. Register: Enter the Email to obtain the verification code and set the login password.
3. Login: Use the Email and the password to login.
4. After successful login, click on the Bluetooth search, select the scooter name that needs to be connected (the scooter that has bound to can be directly connected).

4. Assembly

1. Unfold the scooter and open the kickstand

(Refer to Unfolding Instructions on page 7)

Sequence of diagrams showing unfolding steps:

1. A hand opening the carriage support downwards.
2. A hand flipping the lock down.
3. A hand pulling the folding handle up and out.
4. A hand pressing the lock inward to lock.

A diagram of the scooter with the kickstand deployed, labeled 'Parking kickstand'.

2. Faucet butt wiring, butt up and down

Diagrams showing the process of connecting the handlebar wiring:

• A close-up of two cable connectors being aligned and pushed together.
• A side view of the scooter's stem showing the upper and lower screw holes for docking the faucet connection.

Align the upper and lower screw holes for the up and down docking faucet connection.

3. Use the allen wrench included in the package to tighten the screws on the front of the handlebar

Diagram showing the front of the handlebar with screws being tightened using an allen wrench.

4. Use the allen wrench included in the package to tighten the screws, and check the power switch after assembly

Diagram showing the handlebar area with screws being tightened and a close-up of the power switch.

Safety Tips: Before each ride, please check to ensure that the screws, folding switches and other link parts are not loose.

5. Unfolding Steps

Sequence of diagrams illustrating the unfolding process:

1. A hand opening the security lock upwards, then pushing the shackle downwards.
2. The scooter with the kickstand opened.
3. A hand lifting the head of the scooter.
4. A hand pushing the shackle inward, then pushing the security lock inward until a click is heard.

Safety Tips: Make sure the shackle is locked before riding. You will hear a sound once you push the shackle into the security lock. Do not put your hands near any moving parts when raising the front of the scooter.

6. Folding Instruction

Note: For your safety, it is recommended to switch the power off before folding.

Sequence of diagrams illustrating the folding process:

1. A hand opening the security lock and holding it still, then pulling the shackle downwards.
2. A hand pressing down and folding the handle.
3. A hand pushing the security lock inward, then retracting the kickstand to complete folding.

7. Charging

⚠️ WARNING! Do not use this product while it is charging to avoid damage. It is recommended to charge at room temperature.

1. Charging Steps

Sequence of diagrams showing the charging process:

1. A close-up of the charging port with its rubber protective cover open.
2. The charger connected to the charging port.
3. The charging port covered by the rubber protective cap after charging.
4. A full view of the scooter connected to the charger.

Open the rubber protective cover of the charging port. Connect the charger. After charging, cover the charging port by the rubber protective cap.

When the charger LED indicator is colored, this means it is charging, and when the charger indicator turns green, this means the battery is fully charged.

8. Handlebar Operation Instructions

Diagram showing the handlebar with various controls labeled: Disc Brake Lever, Bell, Power/Gear/Headlight Switch, Right Thumb Accelerator.

1. Hold the handlebar tightly with both hands, never with just one hand.
2. Hold the handlebar and turn left and right by twisting in that direction.
3. Do not rotate the handlebar 360 degrees.
4. The handbrake and bell are on the left side of the handlebar.
5. Use your left hand to operate the brake.
6. The button for power & gear switches are on the right side of the handlebar.
7. Press the right thumb accelerator to control the speed when riding.
8. Ring the bell when crossing crowded areas.
9. Front baskets are not allowed to be installed.
10. The HAV (Hand-arm vibration) of this scooter should not exceed 1.78 m/s². Please check carefully to avoid unnecessary vibration.

⚠️ WARNING!

1. Do not hang heavy objects on the handlebars when riding, which will affect the stability of the scooter and cause potential safety issues.
2. Regularly check the tightness of the screw in the handle, whether the frame, fork, brake, and some other parts can be used normally. If there is an issue found, please stop using the scooter and repair or replace the part properly.

Diagrams illustrating correct and incorrect handlebar locking positions:

• A vertical view of the handlebar stem showing a locked position, labeled 'Vertical means locked' with a checkmark (✅).
• A horizontal view of the handlebar stem showing an unlocked position, labeled 'Horizontal means unlock' with a cross (❌).
• A diagram of a person riding the scooter with hands off the handlebar, labeled 'Do Not Ride' with a cross (❌).

9. Riding Instructions

Provide appropriate pre-cycling training by the dealer.

Preparation for riding

Diagram showing a person wearing a helmet and protective gear.

1. Select an appropriate riding area.
2. Ride on a paved flat road.
3. Prepare the product according to the instructions and bring the protective gear.
4. Wear flat sneakers.
5. Keep away from vehicles and crowded areas.

Note: For riding safety, the NEX5 has non-zero start or zero start modes. The accelerator cannot be used until the scooter is already moving forward for a certain distance.

Diagram of a person riding the scooter.

Riding

Sequence of diagrams showing riding steps:

1. A person pressing the power button on the scooter.
2. A person with one foot on the scooter and the other on the ground.
3. A person sliding the scooter body forwards and gently pressing the right thumb accelerator.
4. A person with both feet on the footboard as the scooter runs steadily.

1. Press the power button and turn on the scooter.
2. Put one foot on the scooter and the other foot on the ground.
3. Make the scooter body slide forwards and gently press the right thumb accelerator; the scooter will slowly run forwards. When the scooter is running steadily, shift the other foot onto the footboard.

The more you twist the accelerator, the faster you will move.

Stop

Diagrams showing stopping actions:

• A person holding the left brake lever.
• A person holding the left brake lever tightly for emergency braking.

1. Under normal circumstances, if you hold the left brake lever, the motor will be immediately powered off and subject to braking. The greater the holding force, the greater the braking force.
2. Under emergency conditions, you can hold the left brake lever tightly to simultaneously enable the front electromagnetic brake and rear wheel friction brake. Be careful, the brake will heat up quickly during use, do not touch.

10. Safety Notice

Note: Please read the following important safety information carefully before use and follow it.

1. This product is an electric scooter for adults. Usage is limited to one person. Do not carry others at the same time. The NEX5 is recommended for persons aged between 13 and 65 years old.

   Diagram showing one person riding the scooter (✅) and two people riding the scooter (❌).

2. When riding the NEX5, please wear a safety helmet and other protective equipment, as well as well-fitting sports shoes.

   Diagram showing a person wearing a helmet and protective gear (✅).

3. Do not ride this product in unsafe or illegal places.

   Diagram showing a person riding the scooter in a dangerous, possibly illegal, manner (❌).

4. Please practice in an open area first, avoid riding on a traffic line, and then use this product until you are skilled in operation.

   Diagram showing a person practicing in an open area (✅) and a person riding on a traffic line (❌).

5. Do not take dangerous actions such as riding with one hand while operating the NEX5 and keep both feet on the scooter.

   Diagram showing a person riding with one hand (❌) and a person riding with both feet on the scooter (✅).

6. Do not go over bumps that are steeper than 1.2 inches. This may cause the scooter to overturn and cause injury to the driver or damage the scooter. Bumps or potholes less than 3cm should also be avoided as much as possible.

   Diagram showing the scooter encountering a bump greater than 3cm (❌) and a bump less than 3cm (✅).

7. For your driving safety, please keep the speed within 15mph. Avoid using the NEX5 at night. If you are riding after sunset, please switch on the lights and operate at 9.5mph or below.

   Diagram showing a person riding at night without lights (❌) and with lights on (✅).

8. Do not use the NEX5 in environments below 23°F (-5°C).

   Diagram showing the scooter in a cold, snowy environment (❌).

9. In the event of bumps or poor road conditions, please operate the NEX5 slowly or get off the scooter and manually push until conditions improve.

   Diagram showing a person riding slowly on a bumpy road (✅).

10. Do not ride the NEX5 on oily terrains or icy surfaces.

    Diagram showing the scooter on an icy surface (❌).

11. Do not immerse the product in water deeper than 1.5 inches to avoid damage to the electrical parts of the vehicle.

    Diagram showing the scooter in water deeper than 1.5 inches (❌).

12. In severe weather such as rain, snow, or strong winds, please avoid riding as much as possible to avoid possible damage. Ensure more distance between cars to avoid sudden braking on rainy days.

    Diagram showing the scooter being ridden in heavy rain and wind (❌).

13. The user should use this product in accordance with the relevant instructions in this product manual, and not exceed the load that the NEX5 can bear (Maximum weight: 220lbs/100kg).

    Diagram showing the scooter with a weight limit of 100kg (✅).

14. Please avoid using or placing the NEX5 in high or low temperature environments. Please don't store this product near flammable materials.

    Diagram showing the scooter near a 'WATCH FOR FIRES' sign (❌).

15. The scooter is a special riding product, please try to ride on smooth roads and avoid potholes.

    Diagram showing a person riding on a smooth road (✅).

16. Ride legally in strict accordance with the local laws and regulations.

    Diagram showing the scooter being ridden in compliance with traffic laws (✅).

11. Safety Instructions

The Hiboy NEX5 electric scooter is a leisure device. But once they're in a public area, they'll be seen as vehicles, subjecting to any risks faced by vehicles. For your safety, please follow instructions in the manual and traffic laws and regulations set forth by government and regulatory agencies.

• At the same time, you should understand that risks cannot be entirely avoided as others may violate traffic regulations and drive incautiously, and you're exposed to road accidents just as when you're walking or biking. The faster the scooter is, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in a fall. Thus it is crucial that you use caution, keep proper speed and distance, especially so when you're unfamiliar with the place.
• Respect pedestrians' Right of Way. Try not to startle them while driving, especially children. When you ride from behind pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries where vehicles drive on the right). When you ride across pedestrians, keep to the right at a low speed. When you drive across pedestrians, keep the lowest speed or getting off the vehicle.
• Closely follow the safety instructions in the manual. Hiboy shall not be liable for any financial losses, physical injuries, accidents, legal disputes and other interest conflicts resulted from actions that violate user instructions.
• Do not lend your scooter to whoever doesn't know the operations. And when you do lend it to your friends, please take the responsibility to ensure he/she knows the operation and wears the safety gear.
• Check the scooter before every use. When you note loosen parts, low battery alerts, excessive wear, strange sounds, malfunctions and other abnormal conditions, stop riding.

⚠️ WARNING - Risk of Fire - No User Serviceable Parts.

12. Daily Care and Maintenance

Cleaning and storage

If you see stains on the scooter's body, wipe them off with a damp cloth. If the stains won't scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth.

Notes: Do not clean the scooter with alcohol, gasoline, kerosene or other corrosive and volatile chemical solvents to prevent dire damage. Do not wash the board with a high-pressure water spray. During cleaning, make sure that the scooter's turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. When the scooter not in use, keep it indoors where it is dry and cool. Do not put it outdoors for a long time. Excessive sunlight, overheating and overcooling accelerate the battery pack's lifespan.

Battery maintenance

1. Use original battery packs, use of other models or brands may bring about safety issues;
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuit which may result in battery damage or even injuries and deaths;
3. Use original power adapter to avoid potential damage or fire;
4. Mishandling of used batteries may do tremendous harm to the environment. To protect natural environment, please follow local regulations to properly dispose used batteries.
5. After every use, fully charge the battery to prolong its lifespan.

Storage and Disposal

1. Please try to store the scooter in a cool and dry place between 14°F and 104°F (-10°C and 40°C). In extremely humid environments the interior of the scooter may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000 m above sea level. Prolonged Exposure to UV Rays, Rain and the Elements May Damage the Enclosure Materials. Store Indoors When Not in Use.
2. In daily use, try to avoid recharging the scooter after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the scooter every other month to preserve the battery.

13. Specifications

Charging Parameters

14. Limited Warranty Statement

30 Day Satisfaction Guaranteed Return Policy

If you are unsatisfied with your purchase, Hiboy's return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason. Note: Express shipping cost is non-refundable.

For the return request, Hiboy is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products that have damage determined to have been caused by the end-user may be subject to denial of the return request.

To Qualify For A Refund, All The Following Conditions Must Be Met:

1. A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com.
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hiboy, (a) without an RMA from Hiboy (b) without all parts included in the original package, Hiboy retains the right to refuse delivery of such return.

Limited Product Warranty

Hiboy warrants the original purchaser that your Hiboy product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Hiboy does not warrant the operation of the product will be uninterrupted or error-free.

Remedies

If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

How To Obtain Warranty Service

A Warranty Service Order must be requested from Hiboy within Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy Service Team us.support@hiboy.com.

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

Limitation Of Damages

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Common Problem & Solutions

Note: Regularly check the tightness of various screw components especially the axle, folding system, steering system and brake shaft.

The Warning LED flickers the displayed value E1-E7 also flickers

1. The display is black

Cause: The product is subject to long-time exposure to sunlight.
Solution: Keep the product in shade for some time to recover.

2. The value does not match the actual value

Cause: Parameters are set improperly or lost.
Solution: Press and hold the power button to turn off and then press it again to restart the scooter.

3. The displayed value is dim.

Cause: The battery is in poor contact or empty.
Solution: Turn off the power supply and then turn it on again. If this problem still occurs, contact the manufacturer or dealer.

4. If this product does not work properly, perform the following check

1. Check power supply is turned on.
2. Check the battery power level on the display.
3. Check the left brake lever and rear brakes are in their original positions.
4. Check that all jacks and cables are connected correctly.

If all the steps are completed but the product is still not working properly, contact the manufacturer or dealer.

5. The screws at the junction of the handlebar and the pole are loose

Diagram showing a loose screw at the handlebar junction (❌) and a tightened screw (✅).

Cause: The lock screw of the handlebar and vertical rod is loose.
Solution: Tighten this lock screw with accessories screw tools.

6. The controller is damaged, replace the controller.

Diagram showing the controller being removed or inserted, with an arrow indicating direction.

Replacement: Do not damage or bend when taking out the controller.

Contact Us

Contact Hiboy if you experience issues relating to riding, maintenance and safety, or errors/faults with your Hiboy NEX5.

E-mail Service: us.support@hiboy.com

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