Hiboy Max 3 Electric Scooter User Manual

Contents

1. Package Contents
2. Product Overview
3. Assembly
4. Charging
5. Riding Basics
6. Riding Notice
7. Dangerous Actions (No Attempting!)
8. Safety Instructions
9. Folding and Carrying
10. Daily Care and Maintenance
11. Disc Brake Adjustment
12. Specifications
13. Limited Warranty Statement

1. Package Contents

The package includes:

• Allen Wrench
• Inflator
• 10 x Screws (2 spare screws included)
• Charger

Carefully check package contents. If anything is missing or damaged, please contact Hiboy customer service for support: us.support@hiboy.com

2. Product Overview

Components:

• Handlebar
• Throttle
• Brake
• Display
• Folding latch
• Kickstand
• Platform
• Brake Light
• Disc Brake

Control Panel:

• Power Button: Press the button and hold for a few seconds to turn on/off the scooter.
• Battery Indicator: The power level is indicated by five power lights on the control panel.
• Light: When the scooter is on, tap twice to turn on/off the front light, platform light, and rear light.
• S Mode: One-tap to change the riding mode (1 to 3).
• Cruise Control: When the icon lights up, you have activated cruise control.

3. Assembly

1. Fold up the latch and insert into the hole until you hear a sound.
2. Put all 8 screws into the holes, then tighten each screw properly.

Attention: One-step Folding latch: You must make sure the folding latch is locked before riding. Fold up the latch and insert into the hole until you hear a sound.

4. Charging

Your scooter will be fully charged when the LED light on the charger changes from red (charging) to green. After a period of full charge, the charging will cut off automatically. Even so, we still don't recommend charging your scooter for a long time, more than 24 hours at one time. Do not connect the charger if the charging port is wet. Cover the charging port when not in use.

1. Stand on the base with one foot and propel yourself with the other foot.
2. When the electric scooter begins to glide, put both feet on the deck and press the accelerator. The speed shall be kept above 3.1mph (5km/h) for starting the throttle.
3. Release the throttle to reduce the speed slowly. Squeeze the brake lever for a sudden brake.
4. Tilt your body in the steering direction as you turn, and turn the handlebar slowly.

5. Riding Basics

Always wear a helmet and safety gear to avoid falling and injury during the driving learning, as shown in the figure.

1. Turn the power on and check the electricity indicator.

6. Riding Notice

• Do not ride in the rain.
• Please keep a medium or low speed (5mph) when you ride through speed bumps, elevator door sills, bumpy roads, or other uneven surfaces. Slightly bend your knee to better adjust to mentioned surfaces.
• Do not press the throttle when walking with the scooter.
• Always steer clear of obstacles.
• Look out for doors, elevators, and other overhead obstacles.
• Do not accelerate when you go downhill.
• Do not hang bags or other heavy stuff on the handlebar.
• Keep both feet on the deck at all times.

7. Dangerous Actions (No Attempting!)

• Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.
• Do not ride in puddles that are higher than 0.79 inches.
• Do not turn the handlebar violently during high-speed riding.
• Do not keep your feet on the rear mudguard.
• Do not ride with anyone else, including children.
• Do not keep your hands away from the handlebar.
• Do not touch the disc brake.
• Do not try riding up or down stairs, and jumping over obstacles.

8. Safety Instructions

The Hiboy Max3 electric scooter is a leisure device. However, in public areas, it is treated as a vehicle and is subject to the same risks. For your safety, please follow the instructions in this manual and adhere to traffic laws and regulations set forth by government and regulatory agencies.

At the same time, understand that risks cannot be entirely avoided, as others may violate traffic regulations and drive incautiously. You are exposed to road accidents just as when walking or biking. The faster the scooter is, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in a fall. Thus, it is crucial that you use caution, maintain proper speed and distance, especially when you are unfamiliar with the area.

Respect pedestrians' right of way. Try not to startle them while driving, especially children. When riding from behind pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries where vehicles drive on the right). When riding across pedestrian areas, keep to the right at a low speed. When driving across pedestrian areas, maintain the lowest speed or dismount the vehicle.

Closely follow the safety instructions in the manual. Hiboy shall not be liable for any financial losses, physical injuries, accidents, legal disputes, or other interest conflicts resulting from actions that violate user instructions.

Do not lend your scooter to anyone who doesn't know how to operate it. When lending it to friends, please take responsibility to ensure they know the operation and wear safety gear.

Check the scooter before every use. When you notice loose parts, low battery alerts, excessive wear, strange sounds, malfunctions, or other abnormal conditions, stop riding.

WARNING - Risk of Fire - No User Serviceable Parts.

9. Folding and Carrying

Make sure the scooter is turned off. To fold, unlock the latch and bend the lever, then insert the buckle into the hole on the platform to fasten the lever and pedestal. To open, take out the buckle from the hole, erect the lever, and lock the latch.

Hold the handlebar stem with either one hand or both hands to carry.

10. Daily Care and Maintenance

Cleaning and Storage

If you see stains on the scooter's body, wipe them off with a damp cloth. If the stains won't scrub off, apply some toothpaste and brush them with a toothbrush, then wipe them off with a damp cloth.

Notes: Do not clean the scooter with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to prevent damage. Do not wash the board with a high-pressure water spray. During cleaning, ensure the scooter is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may result in electric shock or other major problems. When the scooter is not in use, keep it indoors where it is dry and cool. Do not leave it outdoors for a long time. Excessive sunlight, overheating, and overcooling accelerate the battery pack's lifespan.

Battery Maintenance

1. Use original battery packs; using other models or brands may bring about safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuits, which may result in battery damage or even injuries and deaths.
3. Use the original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries can cause significant harm to the environment. To protect the natural environment, please follow local regulations to properly dispose of used batteries.
5. After every use, fully charge the battery to prolong its lifespan.

Storage and Disposal

1. Please try to store the scooter in a cool and dry place between 14°F and 104°F. In extremely humid environments, the interior of the scooter may suffer condensation or even water accumulation, which may damage the battery rapidly. Devices are not intended for use at elevations greater than 2000 m above sea level. Prolonged exposure to UV rays, rain, and the elements may damage the enclosure materials. Store indoors when not in use.
2. In daily use, try to avoid recharging the scooter after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the scooter every other month to preserve the battery.

11. Disc Brake Adjustment

To adjust the disc brake sensitivity:

You need the H5 Allen wrench to loosen the screw on the rocker.

• When the disc brake is too sensitive, rotate the disc brake rocker down a bit. Then, reinstall the screw back to the brake cable core to tighten.
• When the disc brake cannot stop, rotate the disc brake rocker up a bit. Then, reinstall the screw back to the brake cable core to tighten.

Notice: The disc brake may squeak when in use until it is broken in. This is normal and does not affect the brake's function or performance.

To remove the disc brake noise:

First, make sure the scooter is turned off. For easier operation, we suggest you put the scooter on the desk.

• Loosen two screws on the pump (not the screw on the rocker).
• Adjust the position of the disc brake pump to ensure that the brake disc is in the middle of the two brake pads.
• Keep the brake disc and brake pad not touching each other.
• Hold the disc brake pump in the desired position, then retighten the screws to the pump.

12. Specifications

(1) The height of the body: distance from the ground to the highest end of the body.

(2) Description of the battery life: it is measured under the condition of full charge, a load of 150 lb, at 77°F, on a flat road without wind, and at a speed of 9.3mph. The real battery life will differ with different factors of the load, humidity, wind speed, and operation habits.

(3) The maximum allowable weight shall be kept within 220lb (driver and objects included) in any case. Consider an extra weight of clothes or other accessories with you during the trip and the gravity generated by speed; the scooter will not support it if this load limit is exceeded.

13. Limited Warranty Statement

30 DAY SATISFACTION GUARANTEED RETURN POLICY

If you are unsatisfied with your purchase, Hiboy's return policy allows you to return the product purchased through an authorized channel within 30 days from the date of receipt of shipment and request a refund for any reason. Note: Express shipping cost is non-refundable.

For return requests, Hiboy is not responsible for lost packages due to the carrier, or products received that cannot be verified. Received products with damage determined to have been caused by the end-user may be subject to denial of the return request.

TO QUALIFY FOR A REFUND, ALL THE FOLLOWING CONDITIONS MUST BE MET:

1. A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com.
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. Returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If you return a product to Hiboy (a) without an RMA from Hiboy, or (b) without all parts included in the original package, Hiboy retains the right to refuse delivery of such return.

REMEDIES

If a hardware defect is found and a valid claim is received by Hiboy within the Warranty Period, Hiboy will, at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or refurbished replacement parts, or (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by www.hiboy.com, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

A Warranty Service Order must be requested from Hiboy within the Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Hiboy Service Team at us.support@hiboy.com.

To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Hiboy. In accordance with applicable law, Hiboy may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.

LIMITED PRODUCT WARRANTY

Hiboy warrants to the original purchaser that your Hiboy product shall be free from defects in materials and workmanship under normal use for the period aforementioned. Hiboy does not warrant that the operation of the product will be uninterrupted or error-free. Hiboy is not responsible for damage arising from failure to follow instructions relating to the product's usage.

LIMITATION OF DAMAGES

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

Question & Answer

1. What if the E-Scooter arrived missing accessory or broken part?

A: Please take a photo and send it to Hiboy Support Team by sending an email: us.support@hiboy.com. Hiboy Support Team will reply to you soon and send the correct accessory or part replacement.

2. Is the tire replaceable and how to replace the tire?

Yes, the tire is replaceable. Please contact Hiboy support team for more information or search the video "How to replace the pneumatic tire?" on YouTube.

3. Is it possible to replace some components, for example, the rear fender?

A: Yes, please take a photo and send it to Hiboy Support Team by sending an email: us.support@hiboy.com. Hiboy Support Team will reply to you soon.

4. What if the rear disc brake of the scooter doesn't work well?

A: You may please contact us for instructions on brake adjusting, or search "How to adjust rear brake of scooter" on YouTube for a tutorial video as well.

5. What should I do when I hear an unusual noise coming from the rear wheel?

A: It usually means your disc brake tilt is causing friction noise. Please see the Disc Brake Adjustment page. If you still have a problem, contact us for more information.

6. Why the screen returns an error code?

A: If you see any error code below, please contact Hiboy Support Team to resolve the error code.

• E1 - Motor Hall Failure
• E2 - Accelerator Failure
• E3 - Motor Blocking Protection Failure
• E4 - MOS Failure
• E6 - Controller/Instrument Communication Failure
• E7 - Battery Overvoltage Protection
• E8 - Motor Overcurrent Protection
• E9 - Brake Failure

Contact Us

Contact us if you experience issues relating to riding, maintenance, safety, or errors/faults with your Hiboy Max3.

HIBOY INTELLIGENT INC
1822 E ROUTE 66 STE A339
GLENDORA, CA 91740
E-mail Service: us.support@hiboy.com

@Hiboy_Official

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