Hiboy MAX Electric Scooter User Manual

1. Package Contents

Carefully check the package contents. If anything is missing or damaged, please contact Hiboy customer service for support at us.support@hiboy.com.

• 4 x Rubber Stoppers
• 4 x Allen Wrenches
• 1 x Charger

An illustration showing the Hiboy MAX Electric Scooter with its included accessories: four rubber stoppers, four Allen wrenches, and a charger.

2. Product Overview

A detailed diagram of the Hiboy MAX Electric Scooter, labeling its 15 key components:

1. LED Display
2. Handle
3. Brake
4. Accelerator/Throttle
5. Headlight
6. Folding Spanner
7. Rear Fender
8. Tail Light
9. Disc Brake
10. Battery Compartment
11. Anti-slip Pedal
12. Kickstand
13. Front Fender
14. Motor
15. Shock Absorber

3. Assembly

1. Step 1: Unfold the Scooter Base. Press down on the folding spanner with your feet.

   An illustration showing a person pressing down on the folding spanner of the scooter with their foot.

2. Step 2: Unfold the Stem and Kickstand. Unfold the stem and push it until you hear a click. Then unfold the kickstand to support the scooter.

   An illustration of the scooter with its stem unfolded and kickstand extended, ready for use.

3. Step 3: Install the Brake. Install the brake, then use the largest Allen wrench to tighten it.

   An illustration showing the installation of the brake component, with an inset detail of using an Allen wrench to tighten it.

4. Step 4: Install the Handles. Rotate the handles in a counterclockwise direction to install them. Verify that your scooter powers on and off.

   An illustration of the scooter with its handles being rotated into place, indicating the final assembly step.

4. Charging

To charge your Hiboy MAX Electric Scooter:

1. Open the rubber plug covering the charging port.
2. Insert the charging plug.
3. After charging, fill and fix the rubber plug back into place.

Illustrations depicting the charging process: one showing the rubber plug being opened to reveal the charging port, and another showing the charging plug inserted into the port, followed by the rubber plug being re-secured after charging.

Your scooter is fully charged when the LED light on the charger changes from red (charging) to green. However, it is not recommended to charge your scooter for an excessively long time. Do not connect the charger if the charging port is wet. Always cover the charging port when not in use.

5. Quick Start

Note: Do not keep your feet on the rear mudguard.

1. Turn On/Off Power: Press the power button for 3 seconds.
2. Switch Speed Modes: Tap the power button to switch between modes:
   • Beginner mode: "S" gear characters display in blue.
   • Normal mode: "S" gear characters display in yellow.
   • Sports mode: "S" gear characters display in red.
3. Turn On/Off Headlights: Double tap the power button.
4. Switch KM/H & Mph: Triple tap the power button.
5. Cruise Control: Keep the accelerator pedal pressed for 6 seconds at 8 Mph (or faster speed) to activate cruise mode. To deactivate cruise mode, press the accelerator again or the brake.

6. E-Scooter App

Download the "HIBOY MAX" app from the App Store (iPhone) or Google Play (Android), then connect to your scooter.

1. Install the App.
2. Power on the HIBOY MAX Electric Scooter. A blinking Bluetooth icon indicates the scooter is waiting for a connection.
3. The Bluetooth icon will stop blinking and remain illuminated when the connection is successful.

You can now start to use your Electric Scooter, check its status with the App, and interact with other users. Firmware updates ensure you always have the best riding experience possible.

7. How to Ride

1. Before Riding: Wear Safety Gear. Always wear helmets and knee pads to prevent falls and injuries, especially when learning to ride the scooter.

   An illustration of a person wearing a helmet and knee pads, demonstrating proper safety gear for riding.

2. Turn On and Check Battery. Turn on the scooter and check the electricity indicator on the LED display.

   An illustration of the scooter with its LED display showing the power indicator, ready for use.

3. Start Gliding. Stand on the footrest with one foot, and push off with the other foot to start gliding.

   An illustration of a person standing on the scooter with one foot, pushing off with the other to begin gliding.

4. Engage Accelerator. When the scooter starts to glide, put both feet on the footrest and press the accelerator.

   An illustration of a person with both feet on the scooter's footrest, pressing the accelerator.

8. Riding Notice

1. Reducing Speed and Braking. Release the accelerator to reduce speed slowly and squeeze the brake lever for a sudden brake.

   An illustration showing a hand squeezing the brake lever on the scooter's handlebar.

2. Turning. Tilt your body in the steering direction as you turn and slowly turn the handlebar.

   An illustration of three riders leaning their bodies in the direction of a turn while on their scooters.

3. Do not ride in the rain.

   An illustration of a person riding a scooter in the rain, with a 'do not ride' warning symbol.

4. Maintain Low Speed on Uneven Surfaces. Please keep a medium or low speed (5mph) when riding through speed bumps, elevator door sills, bumpy roads, or other uneven surfaces. Slightly bend your knee to better adjust to these surfaces.

   An illustration of a person riding a scooter over a speed bump, emphasizing the need for low speed.

5. Watch for Overhead Obstacles. Look out for doors, elevators, and other overhead obstacles.

   An illustration of a person riding a scooter through a doorway, highlighting potential overhead obstacles.

6. Do not accelerate when going downhill.

   An illustration of a person riding a scooter downhill, with a 'do not accelerate' warning symbol.

9. Dangerous Actions (No Attempting!)

Do not press the throttle when walking with the scooter.

An illustration of a hand pressing the throttle while walking alongside the scooter, with a 'do not' warning.

Always steer clear of obstacles.

An illustration of a scooter rider encountering an obstacle, with a 'steer clear' warning.

Do not ride in traffic lanes or residential areas where vehicles and pedestrians are both allowed.

An illustration of a scooter in a traffic lane with cars and pedestrians, indicating it's not allowed.

Do not turn the handlebar violently during high-speed riding.

An illustration of a scooter rider making a sharp turn at high speed, with a 'do not' warning.

Do not hang bags or other heavy stuff on the handlebar.

An illustration of a person with bags hanging from the scooter's handlebar, with a 'do not' warning.

Keep both feet on the deck at all times.

An illustration of a person riding with one foot off the scooter's deck, with a 'keep both feet' warning.

Do not ride in ponding water that is higher than 0.79 inches.

An illustration of a scooter riding through a puddle, with a 'do not ride' warning for deep water.

Do not ride with anyone else, including children.

An illustration of two people, including a child, riding on one scooter, with a 'do not ride with anyone else' warning.

10. Safety Instructions

The Hiboy Max electric scooter is a leisure device. However, once used in a public area, it is considered a vehicle and is subject to the same risks as other vehicles. For your safety, always follow the instructions in this manual and adhere to traffic laws and regulations set forth by government and regulatory agencies.

• You should understand that risks cannot be entirely avoided, as others may violate traffic regulations or drive incautiously. You are exposed to road accidents just as when walking or biking. The faster the scooter travels, the longer it takes to stop. On a smooth surface, the scooter may slip, lose balance, and even result in a fall. Therefore, it is crucial to use caution, maintain proper speed and distance, especially when you are unfamiliar with the area.
• Respect Pedestrians' Right of Way. Try not to startle pedestrians while driving, especially children. When riding from behind pedestrians, ring your bell to give them a heads-up and slow your scooter to pass from their left (applicable to countries where vehicles drive on the right). When riding across pedestrian areas, keep to the right at a low speed. When driving across pedestrians, maintain the lowest speed or get off the vehicle.
• Closely follow the safety instructions in this manual. Hiboy is not liable for any financial losses, physical injuries, accidents, legal disputes, and other interest conflicts resulting from actions that violate user instructions.
• Do not lend your scooter to anyone who does not know how to operate it. If you do lend it to friends, take responsibility to ensure they know the operation and wear the necessary safety gear.
• Check the scooter before every use. If you notice loose parts, low battery alerts, excessive wear, strange sounds, malfunctions, or other abnormal conditions, stop riding immediately.

11. Folding and Carrying

Make sure the scooter is turned off before folding. To fold, step on the folding pedal while pushing the handlebar slightly forward. Then fold the handlebar down. To open, step on the folding pedal again, and unfold the stem and push it until you hear a click.

An illustration showing the scooter in its folded position, with the stem collapsed.

When your scooter is folded up, simply lift it by the stem to carry.

An illustration of a person carrying the folded scooter by its stem.

12. Daily Care and Maintenance

Daily Care and Maintenance

If you see stains on the scooter's body, wipe them off with a damp cloth. If the stains persist, apply some toothpaste and brush them with a toothbrush, then wipe them off with a damp cloth.

Notes: Do not clean the scooter with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to prevent severe damage. Do not wash the board with a high-pressure water spray. During cleaning, ensure the scooter is turned off, the charging cable is unplugged, and the rubber flap is closed, as water leakage may result in electric shock or other major problems. When the scooter is not in use, keep it indoors in a dry and cool place. Do not leave it outdoors for extended periods. Excessive sunlight, overheating, and overcooling can accelerate the battery pack's lifespan.

Battery Maintenance

1. Use original battery packs. Using other models or brands may lead to safety issues.
2. Do not touch the contacts. Do not dismantle or puncture the casing. Keep the contacts away from metal objects to prevent short circuits, which may result in battery damage or even injuries and fatalities.
3. Use the original power adapter to avoid potential damage or fire.
4. Mishandling of used batteries can cause tremendous harm to the environment. To protect the natural environment, please follow local regulations to properly dispose of used batteries.
5. After every use, fully charge the battery to prolong its lifespan.

Storage

1. Please try to store the scooter in a cool and dry place between 14°F and 104°F (-10°C and 40°C). In extremely humid environments, the interior of the scooter may suffer condensation or even water accumulation, which can rapidly damage the battery.
2. In daily use, try to avoid recharging the scooter after completely exhausting the battery. If the battery is low, charge it as soon as possible.
3. Please charge the scooter every other month to preserve the battery.

Brake Adjustment: If the brake is too tight, use the Allen wrench to loosen the screws on the caliper, and slightly pull back the brake cable to shorten the exposed length, then tighten the screws. If the brake is too loose, loosen the screws and slightly pull out the brake cable to lengthen the exposed length, then tighten the screws.

Two illustrations demonstrating brake adjustment: one showing the process of loosening screws on the caliper to shorten the brake cable, and the other showing loosening screws to lengthen the brake cable, both using an Allen wrench.

13. Specifications

14. Limited Warranty Statement

30 Day Satisfaction Guaranteed Return Policy

If a customer is unsatisfied with their purchase, the return policy allows for a product return purchased on the Authorization channel within 30 days from the date of receipt of shipment, and a refund request from the Authorization channel for any reason. Express shipping cost is non-refundable. For return requests, the seller is not responsible for lost packages due to the carrier, or products received that cannot be verified. Products received that have damage determined to have been caused by the end-user may be subject to denial of the return request.

To Qualify for a Refund, All the Following Conditions Must Be Met:

1. A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact the customer service center at us.support@hiboy.com.
2. The cost of return shipping will be borne by the customer.
3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase.
4. The returned product must be in good physical condition (not physically broken or damaged).
5. All accessories originally included with your purchase must be included with your return.
6. If a product is returned to the seller (a) without an RMA from the seller (b) without all parts included in the original package, the seller retains the right to refuse delivery of such return.

Limited Product Warranty

The seller warrants to the original purchaser that the e-scooter shall be free from defects in materials and workmanship under normal use for a period aforementioned. The seller does not warrant that the operation of the product will be uninterrupted or error-free. The seller is not responsible for damage arising from failure to follow instructions relating to the product's usage.

Remedies

If a hardware defect is found and a valid claim is received by the seller within the Warranty Period, the seller will, at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product.

In the event of a defect, to the extent permitted by law, these are the sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. Any replacement hardware product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

How to Obtain Warranty Service

A Warranty Service Order must be requested from the seller within the Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact the customer service center: us.support@hiboy.com.

To obtain warranty service, the product must be delivered, in either its original packaging or packaging providing an equal degree of protection, to the address specified by the seller. In accordance with applicable law, the seller may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. The warranty period is thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

Limitation of Damages

Except to the extent prohibited by applicable law, the seller shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when the seller has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply.

Question & Answer

1. What if the E-Scooter arrived missing an accessory or a broken part?

   A: Please take a photo and send it to the Hiboy Support Team by emailing us.support@hiboy.com. The Hiboy Support Team will reply to you soon and send the correct accessory or part replacement.

2. Is it possible to replace some components, for example, the rear cover?

   A: Yes, please take a photo and send it to the Hiboy Support Team by emailing us.support@hiboy.com. The Hiboy Support Team will reply to you soon.

3. What operating temperatures are recommended? Is it waterproof?

   A: Operating temperatures: 14°F - 104°F (-10°C - 40°C); Storage temperature: -4°F - 113°F (-20°C - 45°C); Waterproof: IP54 resistance, which means it is protected from water spray from any direction.

4. Is there an Android/iOS app? If so, what does it do?

   A: Yes, the app is Hiboy MAX. Simply pair the Electric Scooter via Bluetooth and use the app to view current speed, remaining power, and other real-time riding statistics. The Self Checking system enables you to check the motor, battery, accelerator, and hall sensor. Checking the scooter before every use helps you discover problems early. Firmware updates ensure you always have the best riding experience possible.

Contact Us

Contact Hiboy if you experience issues relating to riding, maintenance, safety, or errors/faults with your Hiboy MAX.

E-mail Service: us.support@hiboy.com