Reolink Quick Start Guide

Contents

• What's in the Box
• Camera Introduction
• Solar Panel Introduction
• Set up the Camera
• Install the Product
• Troubleshooting
• Specification
• Notification of Compliance

What's in the Box

The package includes the following items:

• Reolink TrackMix LTE Plus
• Reolink Solar Panel Plus
• Pack of Screws (x4)
• Mounting Template (For Camera)
• Mounting Template (For Solar Panel)
• Hex Key (x2)
• Open End Wrench
• Surveillance Sticker
• Quick Start Guide
• Mounting Plate
• Mounting Bracket
• Battery-Li12

Camera Introduction

The camera features the following components:

• Mount
• Nano SIM Card Slot
• Reset Button: Press with a pin to restore factory settings.
• Power Switch
• Antenna
• Spotlight
• Infrared Light
• Built-in Mic
• Status LED
• Daylight Sensor
• PIR Sensor
• Power Port
• Speaker
• Micro SD Card Slot: Unscrew the cover first.

Solar Panel Introduction

The solar panel consists of:

• Panel
• Battery Pack
• Indicator Light
• Connecting Cable

Different States of the LED Indicator Light

When the solar panel cable is connected to the battery pack, the green light will be on for 10 seconds, indicating the battery pack is ready. The indicator light states are as follows:

Set up the Camera

Activate SIM Card for the Camera

• Choose a Nano SIM card that supports WCDMA and FDD LTE.
• If your SIM card has a PIN code, disable it using your smartphone first.

NOTE: Do not insert the IoT or M2M SIM into your smartphone.

Insert the SIM Card

Remove the cover with a screwdriver. Insert a SIM-eject tool into the hole beside the SIM tray to pop it open. Place the SIM card into the tray, then insert the tray back into the camera.

Register the SIM Card

With the SIM card inserted, turn on the camera. A red light will be on and solid for a few seconds, then it will go out. Subsequently, a blue LED will flash for a few seconds and then go solid before going out. You will hear a voice prompt "Network connection succeeded", indicating the camera is connected to the network.

Set up the Camera on the Phone

Step 1: Scan to download the Reolink App from the App Store or Google Play.

Step 2: Launch the Reolink App, click the “+” button in the top right corner to add the camera. Scan the QR code on the device and follow the onscreen instructions to finish initial setup.

Troubleshooting Setup Issues

Set up the Camera on PC (Optional)

Step 1: Download and install the Reolink Client from reolink.com.

Step 2: Launch the Reolink Client, click the “+” button, input the UID code of the camera to add it, and follow the onscreen instructions to finish initial setup.

Install the Product

Notes on Product Installation Position

1. Choose a location for your solar panel that receives the most sunlight throughout the year. The Reolink solar panel needs only a few hours of direct sunlight daily to power the camera. Sunlight harvesting is affected by weather, seasons, and geographic locations.
2. Install the camera 2-3 meters (7-10 ft) above ground for optimal PIR motion sensor detection range. Install the camera angularly for effective detection. Note that if a moving object approaches the PIR sensor vertically, detection may fail.

Install the Solar Panel

1. Secure the camera mounting base on the mounting bracket with two screws.
2. Drill holes in the desired mounting surface according to the mounting template.
3. Insert anchors and attach the mounting bracket to the mounting surface. Use the provided open end wrench to tighten the screws.
4. Install the solar panel to the bracket using the provided Hex Key to tighten the screws and secure the panel.
5. Loosen the four screws on the solar panel's bracket to rotate the panel for maximum sunlight exposure. Then fasten the screws tightly.
6. Connect the cable from the panel to the shorter cable on the bracket, ensuring the arrows on both cables are aligned.

Install the Camera

1. Attach the camera to the mounting bracket for better waterproof performance. Use a screwdriver and two screws to secure the lower part of the camera bracket, then fix the upper part with the screwdriver and two screws.
2. Connect the camera's charging cable to the longer cable on the bracket.
3. You can also install the camera in a different location than the solar panel. Drill holes in accordance with the mounting hole template, install the mount base with screws, and power the camera by connecting its charging cable to the longer cable on the bracket.
4. To adjust the camera direction, use the Reolink App or Client to pan and tilt the camera.

Important notice:

• Ensure the solar panel is not blocked, as even partial blockage drastically reduces energy harvesting efficiency.
• Do not install the solar panel completely horizontally to prevent dust accumulation. Install it angularly for direct sunlight.
• Wipe the solar panel regularly to remove dust or debris.

Troubleshooting

PIR Sensor Fails to Trigger Alarm

If the PIR sensor does not trigger alarms within the covered area, try the following:

• Ensure the camera is installed 2-3 meters (7-10 ft) above ground.
• Verify the PIR sensor or camera is installed in the correct direction.
• Check if the PIR sensor is enabled and the schedule is set up properly.
• Adjust sensitivity settings.
• Ensure the battery is working.
• Reset the camera and try again.

If issues persist, contact Reolink Support at https://support.reolink.com.

Unable to Receive Push Notifications

If you do not receive push notifications for motion detection, try the following:

• Ensure push notifications are enabled in the app settings.
• Verify the PIR schedule is set up correctly.
• Check your phone's network connection.
• Confirm the camera is connected to the Internet. A solid or flickering red LED indicator under the daylight sensor signifies a disconnection.
• Enable "Allow Notifications" for the Reolink App in your phone's system settings.

If issues persist, contact Reolink Support at https://support.reolink.com.

Specification

• Temperature: -10°C~+55°C
• Humidity: 20% ~ 85%
• Dimension: 228*147*129mm

For more information, visit the Reolink official website.

Notification of Compliance

CE Declaration of Conformity

Reolink declares that this device complies with the essential requirements and other relevant provisions of Directive 2014/53/EU and Directive 2014/30/EU.

UKCA Declaration of Conformity

Reolink declares that this product complies with Electromagnetic Compatibility Regulations 2016 and Electrical Equipment Safety Regulations 2016.

FCC Compliance Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

FCC Radiation Exposure statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

ISED Compliance Statements

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:

• (1) This device may not cause interference.
• (2) This device must accept any interference, including interference that may cause undesired operation of the device.

ISED Radiation Exposure statement

This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.

Correct Disposal of This Product

This marking indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmentally safe recycling.

Limited Warranty

This product comes with a 2-year limited warranty that is valid only if purchased from Reolink Official Store or a Reolink authorized reseller. Learn more: https://reolink.com/warranty-and-return/.

Terms and Privacy

Use of the product is subject to your agreement to the Terms of Service and Privacy Policy at reolink.com. Keep out of reach of children.