Touchstone Home Products specializes in high-quality electric fireplaces, motorized TV lifts, and automated home cabinetry solutions.
Touchstone Home Products is an industry leader in designing and manufacturing premium electric fireplaces, mantelpieces, and motorized TV lift mechanisms. Based in Exton, Pennsylvania, the company is renowned for the life-like flame technology of its Sideline and Fireplug electric fireplaces, which provide both ambiance and supplemental heating for any room.
In addition to its heating products, Touchstone offers a wide range of innovative automated furniture, including whisper-quiet TV lift cabinets and standalone motorized lift mechanisms that intelligently conceal televisions when not in use. Focusing on modern design, easy installation, and smart home connectivity, Touchstone products seamlessly integrate with Amazon Alexa, Google Assistant, and proprietary Wi-Fi applications to elevate the everyday home experience.
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Installation manuals, specifications, and user guides can be downloaded directly from the individual product pages on the Touchstone Home Products website or found right here on Manuals.plus.
Download the Touchstone Fireplace App, turn on your smart device's Bluetooth, select 'Add Device' in the app, and follow the on-screen prompts to pair your fireplace to your 2.4GHz Wi-Fi network. Ensure that you have a 2.4GHz network, as 5GHz networks are not supported for initial pairing.
Try re-pairing your remote to the control box using the instructions found in your Whisper Lift manual. First, check that the remote batteries are fresh, clear the electrical charge by pressing buttons with the battery removed, replace the battery, and hold the recessed pairing button on the remote while pressing the pairing button on the control box until they sync.
You can reach Touchstone technical support by calling their toll-free number at 1-800-215-1990 during their operating hours (Monday to Friday, 8:00 am to 5:00 pm EST) or by emailing support@touchstonehomeproducts.com.