1. Introduction
This manual provides comprehensive instructions for the safe and efficient operation, installation, and maintenance of your Touchstone Chesmont Smart Electric Fireplace, Model 80033. Please read all instructions carefully before installation and use. Retain this manual for future reference.
Image 1.1: The Touchstone Chesmont Smart Electric Fireplace, Model 80033, shown with its remote control and mobile application icon.
2. Important Safety Information
Always follow basic safety precautions when using electrical appliances to reduce the risk of fire, electric shock, and injury to persons.
- Read all instructions before using this fireplace.
- Do not operate any fireplace with a damaged cord or plug, or if the heater malfunctions or has been dropped or damaged in any manner.
- Do not use outdoors.
- Avoid placing the power cord under carpeting or covering it with throw rugs, runners, or similar coverings.
- To disconnect the fireplace, turn controls to off, then remove the plug from the outlet.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the fireplace.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
3. Setup and Installation
3.1 Unpacking and Inspection
Carefully remove all components from the packaging. Inspect the fireplace and all parts for any damage that may have occurred during shipping. Contact customer support immediately if any damage is found.
3.2 Included Components
The following items are included with your Chesmont Smart Electric Fireplace:
- Chesmont Electric Fireplace Unit
- Remote Control (requires 2 AAA batteries, not included)
- Clear Crystals for hearth media
- Driftwood Log Piece for hearth media
- Mounting Hardware (ST4*12 screws, Wood Screws, Drywall Anchors)
3.3 Wall Mounting Instructions
The Chesmont fireplace is designed for wall-mounted installation. Ensure the mounting surface is structurally sound and capable of supporting the unit's weight (approximately 62 pounds). The fireplace features a fully finished mantel and is designed to be mounted on the wall, not recessed into it.
- Select a suitable location on a wall, ensuring it is away from drapes, furniture, and high-traffic areas.
- Determine the desired height for the fireplace. Consider the visibility of the display screen, which may be difficult to see if mounted too low.
- Securely attach the mounting bracket to the wall using the provided wood screws into studs, or drywall anchors if studs are not available. It is crucial for the bracket to be firmly attached.
- Carefully lift the fireplace unit and hook it onto the installed wall bracket. Ensure it is securely seated.
- Connect the power cord to a standard AC outlet. Note that the power cord features a 90-degree plug, and there is limited space behind the unit to hide excess wire. Plan your outlet placement accordingly.
Image 3.1: Product dimensions of the Chesmont Smart Electric Fireplace, measuring 20.5 inches in height, 7 inches in depth, and 50 inches in width.
3.4 Media Installation (Crystals & Driftwood)
Your fireplace includes both clear crystals and a driftwood log piece for the hearth. You can choose to use either or both to customize the appearance.
- Gently place the desired media (crystals or driftwood) into the media bed area at the bottom of the fireplace.
- Distribute the media evenly for optimal flame effect visibility.
Image 3.2: A detailed view of the fireplace's media bed, showcasing the clear crystals and driftwood options with active flame effects.
4. Operating Instructions
The Chesmont Smart Electric Fireplace offers multiple control options for convenience.
4.1 Control Options
You can operate your fireplace using the following methods:
- Remote Control: The included remote allows full control over all functions.
- Built-in Control Panel: Located on the fireplace unit for direct access.
- Smart Mobile App: Download the free Touchstone app to control the fireplace from your mobile device.
- Voice Control: Compatible with Alexa and Google Home devices for hands-free operation.
Image 4.1: Overview of the fireplace's control options, including the remote control, mobile app, and built-in control panel, highlighting Alexa and Google Home compatibility.
4.2 Flame and Ember Bed Settings
Customize the visual ambiance with a variety of flame and ember bed options:
- Flame Colors: Choose from 6 distinct flame colors.
- Ember Bed Colors: Select from 10 different ember bed colors.
- Light Intensity: Adjust the brightness with 5 light intensity settings.
- Flame Speeds: Control the movement of the flames with 3 speed settings.
These settings can be combined to create over 60 unique visual effects. The flame effect can be operated independently of the heating function.
Image 4.2: Visual representation of the 6 flame colors and 10 ember bed colors, demonstrating the customization options for the fireplace's aesthetic.
4.3 Heating Function
The Chesmont fireplace provides supplemental heat for areas up to 400 sq. ft. It is not intended as a primary heat source.
- Heat Settings: High and Low heat options are available.
- Thermostat: Features a thermostat mode to maintain a desired room temperature (68-86°F).
- Timer: Set the heater to operate for a duration of 1 to 8 hours.
Image 4.3: The Chesmont fireplace in a room, highlighting its flexible heating system with options for setting a timer and controlling the thermostat.
4.4 Alexa/WiFi Connectivity
To enable smart features, connect your fireplace to your home WiFi network and link it with the Touchstone mobile app, Alexa, or Google Home.
- Download the Touchstone mobile app from your device's app store.
- Follow the in-app instructions to connect your fireplace to your 2.4 GHz WiFi network.
- Once connected, you can link the fireplace to your Alexa or Google Home account for voice control.
Note: Some users have reported intermittent WiFi connectivity issues. Ensure your 2.4 GHz network is stable and consider minimizing other devices on the network during setup if problems persist.
5. Maintenance
5.1 Cleaning
- Always unplug the fireplace before cleaning.
- Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Gently clean the glass panel with a soft cloth and glass cleaner.
- Periodically vacuum the air intake and exhaust vents to prevent dust buildup.
5.2 Storage
If storing the fireplace for an extended period, unplug it and store it in a dry, dust-free location. It is recommended to keep the original packaging for storage.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | No power, power cord not plugged in, circuit breaker tripped. | Ensure the power cord is securely plugged into a working outlet. Check your home's circuit breaker. |
| No heat output. | Heater function not activated, thermostat set too low, internal thermal cut-off activated. | Activate the heater function. Increase the thermostat setting. Unplug the unit for 15 minutes to reset the thermal cut-off. |
| WiFi connectivity issues. | Incorrect WiFi password, 5 GHz network used, router interference, app issues. | Ensure correct password. Connect to a 2.4 GHz WiFi network only. Restart your router. Reinstall the Touchstone app. |
| Heater is noisy. | Normal fan operation, dust buildup in vents. | A fan sound is normal when the heater is active. Clean the air intake and exhaust vents. |
| Flame effect not visible or dim. | Light intensity set too low, LED malfunction. | Adjust the light intensity settings. If the issue persists, contact customer support. |
| Remote control not working. | Dead batteries, obstruction, remote out of range. | Replace AAA batteries. Ensure no obstructions between remote and fireplace. Operate within range. |
7. Product Specifications
| Feature | Specification |
|---|---|
| Brand | Touchstone |
| Model Name | Chesmont Smart 50in 80033 |
| Product Dimensions (D x W x H) | 7.13" x 50" x 20.38" |
| Material | Alloy Steel, Wood |
| Power Source | AC |
| Installation Type | Wall Mount |
| Heat Output | 5118 British Thermal Units |
| Power Consumption | 1500 Watts |
| Heating Coverage | Up to 400 sq. ft. |
| Ventilation Type | Vent Free |
| Item Weight | 62 Pounds |
| Color | White |
| Special Features | Alexa / WiFi Compatible, Flame Effect, Multicolor Flame |
| Included Components | Crystals for hearth, Drift Log Piece, Remote Control, Mounting Hardware |
| Batteries Required | 2 AAA (for remote, not included) |
8. Warranty Information
This Touchstone Chesmont Smart Electric Fireplace is covered by a Limited Warranty. For specific terms and conditions, please refer to the warranty documentation included with your product or visit the official Touchstone Home Products website.
9. Customer Support
For technical assistance, troubleshooting, or warranty claims, please contact Touchstone Home Products customer support. Contact information can typically be found on the manufacturer's website or in the product packaging.
