Shokz Manuals & User Guides

Shokz is the world's leading manufacturer of bone conduction technology and open-ear sports headphones. Known for outstanding developments in wireless audio, Shokz explores the possibilities of bone conduction to create safer, more comfortable listening experiences. Their open-ear design ensures users remain aware of their surroundings, making them a top choice for runners, cyclists, and active individuals.

Key products include the OpenRun series for sports, the OpenSwim waterproof MP3 players for swimming, and the OpenFit true wireless earbuds. Shokz products are designed to withstand the elements, with many models featuring IP55 or IP68 ratings.

For support, product registration, or to download the Shokz App, visit the links below.

• How do I put my Shokz headphones into pairing mode?

  For most bone conduction models (like OpenRun): Start with the headphones powered off. Press and hold the Volume+ button until the LED indicator flashes red and blue alternately. For True Wireless models (like OpenFit): Place earbuds in the case and press/hold the touch area or case button until the indicator flashes orange and green.

• What does the Shokz App do?

  The Shokz App allows you to switch EQ modes, connect to two devices simultaneously (Multipoint Pairing), customize button controls, and perform firmware upgrades.

• Are Shokz headphones waterproof?

  Water resistance varies by model. The OpenSwim series is IP68 rated for swimming. The OpenRun and OpenFit series are typically IP55 or IP54 rated, making them sweat and rain resistant but not suitable for submersion.

• Where can I find the serial number on my Shokz device?

  The serial number is usually located on the original packaging or printed on the underside of the headphone band/charging case.

• How do I contact Shokz customer support?

  You can email support at hello@shokz.com or call +1 737-215-4011 (Mon-Fri 9AM-9PM EST, Sat 9AM-5PM EST).