Shokz is the world's leading manufacturer of bone conduction technology and open-ear sports headphones, designed for situational awareness and comfort.
Shokz is the world's leading manufacturer of bone conduction technology and open-ear sports headphones. Known for outstanding developments in wireless audio, Shokz explores the possibilities of bone conduction to create safer, more comfortable listening experiences. Their open-ear design ensures users remain aware of their surroundings, making them a top choice for runners, cyclists, and active individuals.
Key products include the OpenRun series for sports, the OpenSwim waterproof MP3 players for swimming, and the OpenFit true wireless earbuds. Shokz products are designed to withstand the elements, with many models featuring IP55 or IP68 ratings.
For support, product registration, or to download the Shokz App, visit the links below.
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For most bone conduction models (like OpenRun): Start with the headphones powered off. Press and hold the Volume+ button until the LED indicator flashes red and blue alternately. For True Wireless models (like OpenFit): Place earbuds in the case and press/hold the touch area or case button until the indicator flashes orange and green.
The Shokz App allows you to switch EQ modes, connect to two devices simultaneously (Multipoint Pairing), customize button controls, and perform firmware upgrades.
Water resistance varies by model. The OpenSwim series is IP68 rated for swimming. The OpenRun and OpenFit series are typically IP55 or IP54 rated, making them sweat and rain resistant but not suitable for submersion.
The serial number is usually located on the original packaging or printed on the underside of the headphone band/charging case.
You can email support at hello@shokz.com or call +1 737-215-4011 (Mon-Fri 9AM-9PM EST, Sat 9AM-5PM EST).