Real Flame designs electric fireplaces, outdoor fire pits, fire tables and patio furniture to bring supplemental warmth and comfortable gathering spaces to homes.
Real Flame is a family-owned company based in Racine, Wisconsin, specializing in electric fireplaces, outdoor fire features and patio furniture.
Browse owner’s manuals and installation guides for assembly, operation, care and safety. Match your product’s model number to the correct manual, and use qualified professionals for gas installation and conversions.
Visit official Real Flame manuals or customer support for further assistance.
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Browse this category or visit https://www.realflame.com/pages/manuals for official assembly, care and safety documentation. Match the manual to your product’s model number.
Call +1-800-654-1704, email csrep@realflame.com or use https://www.realflame.com/contact. Have your model number ready for troubleshooting.
Visit https://www.realflame.com/registration. Product manuals recommend registration for recall notifications, proof of ownership and quality assurance.
Contact customer support with your model number, part number and proof of purchase. Photos of damage may be requested. Review https://www.realflame.com/pages/warranty-returns for applicable terms; parts availability varies.
Real Flame conversion-kit manuals require installation by a qualified service agency following the model-specific instructions and applicable codes. Confirm that the kit is approved for your fireplace before installation.