1. Important Safety Information
Please read and understand this entire manual before attempting to assemble, operate, or install this electric fireplace. Failure to do so could result in fire, electric shock, or serious injury.
- Electrical Safety: Always plug the fireplace directly into a 120V, 15 Amp grounded outlet. Do not use extension cords, power strips, or surge protectors. Ensure the power cord is not pinched or placed under carpets.
- Placement: Maintain a minimum clearance of 3 feet (0.9 meters) from combustible materials such as furniture, bedding, papers, clothes, and curtains. Do not block air vents.
- Ventilation: Ensure adequate air circulation around the unit. Do not operate in areas with high humidity or near water.
- Overheating Protection: The unit is equipped with an automatic safety shut-off feature to prevent overheating. If the unit shuts off, unplug it, wait 10 minutes, and then plug it back in. If it continues to shut off, contact customer support.
- Stability: Use the provided anti-topple wall anchor and hardware to secure the fireplace, especially in homes with children or pets.
- Children and Pets: Keep children and pets away from the fireplace, especially when it is operating, as surfaces can become hot.
- Maintenance: Do not attempt to service or repair the unit yourself. Refer all servicing to qualified personnel.
2. Product Overview
The Real Flame Foster Electric Fireplace is designed to provide supplemental heat and a realistic flame ambiance to indoor spaces. It features a durable metal construction with mission-style glass doors and glass-paneled sides, mimicking a traditional wood stove.
Key features include:
- Heat output of 4700 BTUs, capable of warming rooms up to 1000 square feet.
- Realistic log and flame effect for visual appeal.
- Adjustable thermostat to maintain desired room temperature.
- Flame-only mode for year-round ambiance without heat.
- Optional 24-inch chimney for enhanced aesthetic.
Front view of the Real Flame Foster Electric Fireplace with optional chimney installed.
The Real Flame Foster Electric Fireplace installed in a living room setting, showcasing its ambiance.
3. What's Included
Carefully unpack all components and ensure you have all the items listed below. If any parts are missing or damaged, do not proceed with assembly; contact Real Flame customer service.
- 1 x Foster Electric Stove (main unit with electric firebox)
- 4 x Legs
- 1 x 24-inch Chimney (optional use)
- 1 x 5.5-foot Power Cord with Lay-Flat Plug
- 13 x Screws
- 1 x Wall Anchor
- 1 x Wall Screw
- Additional Hardware for assembly
4. Setup and Assembly
Partial assembly is required. The estimated assembly time is 30 minutes with one person. A Phillips head screwdriver is required (not included).
- Unpack Components: Carefully remove all parts from the packaging and place them on a soft, clean surface to prevent scratches.
- Attach Legs: Securely attach the four legs to the base of the electric stove using the provided screws. Ensure they are tightened firmly.
- Install Optional Chimney: If desired, attach the 24-inch chimney to the top of the stove using the designated connection points and screws.
- Position Fireplace: Place the assembled fireplace in its desired location, ensuring it is on a stable, level surface and maintains the recommended clearances from combustible materials.
- Secure with Wall Anchor: For added stability and safety, especially in households with children or pets, use the provided wall anchor and screw to secure the fireplace to the wall. Follow the instructions included with the wall anchor kit.
Diagram illustrating the dimensions of the Real Flame Foster Electric Fireplace.
5. Operating Instructions
The control panel for the electric fireplace is located behind the front doors. Open the doors to access the controls.
Close-up view of the control panel behind the fireplace doors.
- Power On/Off: Plug the 5.5-foot power cord into a standard 120V, 15 Amp grounded outlet. Locate the main power switch on the control panel and flip it to the 'ON' position.
- Flame Effect: The flame effect will activate automatically when the unit is powered on. To adjust the brightness or intensity of the flame, use the dedicated flame control switch or dial (if present).
- Heat Function: To activate the heater, locate the heat switch on the control panel and turn it 'ON'. The unit will begin to emit warm air.
- Adjusting Thermostat: Use the thermostat dial to set your desired room temperature. The heater will operate until the set temperature is reached, then automatically cycle off. It will turn back on if the room temperature drops below the set point.
- Flame-Only Mode: To enjoy the flame effect without heat, ensure the heat switch is in the 'OFF' position while the main power switch is 'ON'.
- Shutting Down: To turn off the fireplace, first turn off the heat function, then flip the main power switch to the 'OFF' position. For extended periods of non-use, unplug the unit from the wall outlet.
6. Maintenance
Regular maintenance ensures optimal performance and longevity of your electric fireplace.
- Cleaning Exterior: Dust the exterior surfaces regularly with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Cleaning Glass: For glass panels, use a soft cloth and a non-abrasive glass cleaner. Spray the cleaner onto the cloth, not directly onto the glass, to avoid dripping into internal components.
- Air Vents: Periodically check and clean the air intake and exhaust vents to ensure they are free from dust and debris, which can impede airflow and cause overheating. Use a vacuum cleaner with a brush attachment.
- Internal Components: There are no user-serviceable parts inside the electric firebox. Do not open the unit or attempt internal cleaning or repairs.
- Storage: If storing the fireplace for an extended period, unplug it and store it in a dry, dust-free location.
7. Troubleshooting
If you encounter issues with your electric fireplace, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | Unit is not plugged in, outlet is not working, or circuit breaker tripped. | Ensure power cord is securely plugged into a grounded 120V outlet. Check the outlet with another appliance. Reset the circuit breaker if tripped. |
| No heat output. | Heat function is off, thermostat set too low, or unit overheated. | Ensure the heat switch is ON. Increase the thermostat setting. If the unit shut off due to overheating, unplug it, wait 10 minutes, and plug back in. |
| Flame effect is not working. | Flame switch is off or bulb needs replacement. | Ensure the main power and flame switches are ON. If the issue persists, contact customer service for bulb replacement guidance. |
| Unit makes unusual noises. | Fan obstruction or internal component issue. | Ensure air vents are clear. If noise persists, discontinue use and contact customer service. |
If these solutions do not resolve the issue, please contact Real Flame customer service for further assistance.
8. Specifications
Detailed technical specifications for the Real Flame Foster Electric Fireplace:
| Feature | Specification |
|---|---|
| Brand | Real Flame |
| Model Name | Foster Electric Stove |
| Model Number | 5020E-BK |
| Power Source | Corded Electric |
| Product Dimensions (D x W x H) | 15" x 25" x 60.25" (with chimney) |
| Material | Powder Coated Metal |
| Heat Output | 4700 BTUs |
| Heating Coverage | Up to 1000 sq ft |
| Power Consumption | 1400 Watts |
| Voltage | 120V (Standard US Outlet) |
| Item Weight | 42 pounds |
| UPC | 752370502003 |
9. Warranty and Support
Warranty: This Real Flame Foster Electric Fireplace comes with a 1-year limited warranty from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use. It does not cover damage resulting from misuse, accident, alteration, or lack of proper maintenance.
Customer Support: For warranty claims, technical assistance, missing parts, or any questions regarding the operation or maintenance of your electric fireplace, please contact Real Flame customer service. Please have your model number (5020E-BK) and proof of purchase readily available when contacting support.
For the most up-to-date contact information, please visit the official Real Flame website or refer to the contact details provided with your product packaging.
