Important Safety Information
Please read and understand this entire manual before attempting to assemble, operate, or install this product. Failure to do so could result in electric shock, fire, serious injury, or death.
- Always disconnect the fireplace from the power supply before cleaning or performing any maintenance.
- Do not use this fireplace outdoors. It is designed for indoor use only.
- Do not run the power cord under carpeting, throw rugs, runners, or similar coverings. Arrange the cord away from traffic areas where it will not be tripped over.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the fireplace.
- To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked.
- This fireplace is hot when in use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, and curtains, at least 3 feet (0.9 m) from the front of the fireplace.
- The fireplace is equipped with an automatic safety shut-off feature to prevent overheating. If the heater overheats, it will automatically turn off. To reset, unplug the fireplace from the electrical outlet, wait 5 minutes, and then plug it back in.
- Ensure the fireplace is plugged into a standard three-prong outlet. Do not use extension cords or power strips.
- This product is CSA and FCC certified, ensuring compliance with safety and electromagnetic compatibility standards.
Package Contents
Verify that all components are present before beginning assembly. If any parts are missing or damaged, do not attempt to assemble or use the product. Contact customer support for assistance.
- Mantel
- Replaceable Electric Fireplace Heater Insert
- Remote Control
- 6-foot Power Cord with Lay-flat Plug
- Anti-topple Safety Device
- Hardware for Assembly
Image: The Real Flame Bernice Electric Fireplace with Mantel, showcasing its design within a living room environment.
Assembly Instructions
The product arrives in 3 boxes. Assembly is required and is estimated to take approximately 1 hour with two people. A Phillips screwdriver is required for assembly.
- Unpack Components: Carefully remove all parts from the packaging. Inspect for any damage.
- Pre-fit Screws: Before final assembly, pre-fit all screws into their respective holes to ensure proper alignment and prevent stripping of embedded nuts.
- Initial Assembly (Loose Fit): When assembling the unit, do not fully tighten all screws immediately. Leave some "wiggle room" to allow for minor adjustments and ensure all components fit together correctly.
- Final Tightening: Once all parts are assembled and aligned, proceed to fully tighten all screws.
- Install Anti-topple Device: Secure the anti-topple safety device to the fireplace and wall according to the detailed instructions provided in the separate assembly guide to prevent accidental tipping.
Image: Detailed view highlighting the real wood mantle top, shiplap surround, and the location of the standard power outlet connection.
Image: An infographic illustrating the fireplace dimensions (14.25"D x 66.75"W x 41"H), assembled weight (152 lbs), the fact that it ships in 3 boxes, and that assembly is required.
Product Overview
The Real Flame Bernice Electric Fireplace with Mantel offers a modern farmhouse style with a realistic flame effect and supplemental heating capabilities. It is designed for freestanding installation.
Key Features:
- Realistic Flame Effect: Features dynamic glowing embers and a realistic flickering fire appearance.
- Adjustable Flame Settings: Six flame colors and five flame brightness levels.
- Supplemental Heating: Provides heat for rooms up to 1,000 sq ft with 5100 BTUs.
- Year-Round Ambiance: Heater can be turned off to enjoy flames without heat.
- Adjustable Thermostat: For precise temperature control.
- Timer Function: Allows for automatic shut-off.
- Safety Features: Automatic safety shut-off and anti-topple safety device.
- Control Options: Includes a remote control and touch controls on the unit.
- Design: White shiplap surround with a real wood mantle top.
Image: Icons indicating CSA Certified, FCC Certified, 1 Year Limited Warranty, and Automatic Safety Shut-Off.
Image: The electric fireplace with a television mounted on the wall above it, illustrating that a TV can be hung above but not placed directly on the mantel.
Setup
- Placement: Position the assembled fireplace on a flat, stable surface in your desired room (Bedroom, Dining Room, Home Office, Living Room). Ensure there is at least 3 feet (0.9 m) clearance from combustible materials.
- Power Connection: Plug the 6-foot power cord directly into a standard 120V, 3-prong grounded electrical outlet. Do not use extension cords or power strips.
- Anti-Topple Device: Ensure the anti-topple safety device is properly installed and secured to both the fireplace and the wall to prevent accidental tipping.
Operating Instructions
The fireplace can be operated using the touch controls located on the unit or the included remote control.
Remote Control Functions:
Image: The remote control for the fireplace, showing buttons for Power On/Off, 5 Flame brightness settings, 6 Flame color options, Timer function, Adjustable thermostat, and Glowing ember effect.
- Power On/Off: Press the power button to turn the unit on or off.
- Flame Brightness: Use the flame brightness button to cycle through 5 different brightness levels.
- Flame Color: Press the flame color button to select from 6 distinct flame color options.
- Timer Function: Activate the timer to set the fireplace to automatically turn off after a specified duration. Refer to the detailed manual for specific timer intervals.
- Adjustable Thermostat: Use the up and down arrows to set your desired room temperature. The heater will cycle on and off to maintain this temperature.
- Glowing Ember Effect: This button controls the intensity or presence of the glowing ember bed.
Heater Operation:
- The heater provides supplemental heat for areas up to 1,000 sq ft.
- To activate the heater, ensure the fireplace is on and adjust the thermostat to a temperature higher than the current room temperature.
- To enjoy the flame effect without heat, simply turn off the heater function via the remote or unit controls.
Image: A detailed view of the fireplace insert, highlighting the touch controls, the area where heat is provided (up to 1,000 sq ft), dynamic glowing embers, and the automatic safety shut-off feature.
Image: A collage showing six distinct flame color options (F1-F6) available for the electric fireplace, demonstrating the variety of ambiance settings.
Maintenance
Regular maintenance ensures the longevity and optimal performance of your electric fireplace.
- Cleaning: Always unplug the fireplace before cleaning. Use a soft, damp cloth to wipe down the exterior surfaces. Do not use abrasive cleaners or solvents.
- Ventilation Openings: Keep the ventilation openings clear of dust and debris to ensure proper airflow and prevent overheating. Use a vacuum cleaner with a brush attachment to gently clean these areas.
- Light Bulbs: The flame effect uses LED technology, which typically does not require replacement. If the flame effect malfunctions, contact customer support.
- Storage: If storing the fireplace for an extended period, unplug it and store it in a dry, dust-free location.
Troubleshooting
If you experience issues with your fireplace, refer to the following common solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Fireplace does not turn on. | No power to the unit; power cord not fully plugged in; circuit breaker tripped. | Ensure the power cord is securely plugged into a grounded outlet. Check the household circuit breaker. |
| Heater does not produce heat. | Thermostat set too low; heater function off; safety shut-off activated. | Increase the thermostat setting. Ensure the heater function is enabled. If safety shut-off activated, unplug for 5 minutes then replug. |
| Flame effect is not working. | Flame effect turned off; internal component issue. | Ensure the flame effect is turned on via controls or remote. If issue persists, contact customer support. |
| Remote control not working. | Dead batteries; obstruction; remote out of range. | Replace batteries in the remote. Ensure no obstructions between remote and fireplace. Operate within recommended range. |
| Unit makes unusual noises. | Dust in fan; loose components. | Unplug and gently clean fan area. If noise persists or is loud, discontinue use and contact customer support. |
Specifications
| Brand | Real Flame |
| Model Name | Real Flame Bernice Electric Fireplace with Mantel |
| Model Number | 4221E |
| Product Dimensions (D x W x H) | 14.25" x 66.75" x 41" |
| Item Weight | 145 Pounds |
| Material | Engineered Wood |
| Finish Type | Painted |
| Installation Type | Freestanding |
| Power Source | Corded Electric |
| Power Consumption | 1500 Watts |
| Heat Output | 5100 British Thermal Units (BTUs) |
| Heating Coverage | Up to 1,000 sq ft |
| Ventilation Type | Vent Free |
| Special Features | Multi flame colors and brightness levels, adjustable thermostat, timer, over heat protection, automatic safety shut off, option to turn off heater. |
| Certifications | CSA, FCC |
Warranty and Support
This Real Flame Bernice Electric Fireplace with Mantel comes with a One Year Limited Warranty. Please refer to the warranty documentation included with your product for full details on coverage and terms.
For technical support, missing parts, or warranty claims, please contact Real Flame customer service. Contact information can typically be found on the Real Flame website or in the packaging materials.
You can visit the official Real Flame store on Amazon for more information: Real Flame Store
