OREI Manuals & User Guides

OREI is a leading provider of professional audio-video solutions designed to meet the connectivity needs of both residential home theaters and commercial installations. The brand offers a comprehensive portfolio of products, including high-performance HDMI extenders, splitters, switches, matrixes, and video wall controllers. OREI is known for supporting advanced video standards, ensuring seamless transmission of 4K, 8K, and HDR signals over long distances using CAT cables and fiber optics.

In addition to signal distribution equipment, OREI manufactures travel adapters and various AV accessories aimed at simplifying complex electronics setups. With a focus on reliability and ease of use, OREI provides robust technical support to help installers and consumers achieve optimal performance for their entertainment and presentation systems.

• How do I contact OREI technical support?

  You can contact the OREI support team via email at info@orei.com, by phone at 877-290-5530, or through the live chat feature on their website. Support hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time.

• Where can I register my OREI product for warranty?

  You can activate your warranty by registering your product online at www.orei.com/register.

• What should I do if my HDMI extender shows no video output?

  Troubleshooting steps may include: 1) Ensuring source resolution does not exceed the extender's limit (e.g., try 1080p if 4K fails), 2) Checking that high-quality CAT6/7 cables are used, and 3) Verifying that all HDMI cables are compliant with necessary standards (like HDMI 2.0 or 2.1).

• Do OREI splitters extend the desktop or duplicate it?

  Most standard OREI HDMI splitters are designed to duplicate (mirror) the source screen to multiple displays. For extending a desktop to show different content on multiple screens, check if the specific device supports MST (Multi-Stream Transport) mode, which is more common in DisplayPort products than standard HDMI splitters.