Nespresso Manuals & User Guides

Nespresso, an operating unit of the Nestlé Group, is a pioneer in the premium portioned coffee market. Headquartered in Lausanne, Switzerland, the brand revolutionized the coffee industry with its proprietary system that combines precision machines with aluminum capsules to deliver consistently high-quality espresso and coffee.

Nespresso offers two distinct systems: the Original line, designed for traditional espresso enthusiasts, and the Vertuo line, which utilizes Centrifusion™ technology to brew a wider range of cup sizes with a signature rich crema. Beyond its innovative hardware, Nespresso manages the entire coffee value chain—from sourcing beans through its AAA Sustainable Quality™ Program to offering extensive capsule recycling initiatives globally.

• How do I descale my Nespresso machine?

  Descaling is vital for machine health. Fill the tank with water and Nespresso descaling solution, then activate the descaling mode by holding the specific button combination for your model (commonly pressing the button 3 times or holding for 3-7 seconds). Consult your specific user manual for the exact steps.

• What do the blinking lights on my Vertuo machine mean?

  A steady white light means the machine is ready. Blinking white indicates heating up. Put simply, blinking orange often indicates a special mode (like descaling) or an error/maintenance requirement such as an empty water tank or blocked capsule.

• Where can I find the serial number to register my Nespresso machine?

  The serial number is usually a 19-character alphanumeric code found on a sticker on the drip tray grid, underneath the machine, or on the original box.

• How can I contact Nespresso support?

  You can contact Nespresso support 24/7 at 800-562-1465 (Original & Vertuo) or via the contact form on their official website.

• How do I reset my Nespresso machine to factory settings?

  For many models like the Vertuo Next, open the head, eject the capsule, close the head, unlock the lever, and press the button 5 times within 3 seconds. Refer to your specific manual for other models.