Narwal specializes in advanced robotic cleaning solutions, including smart vacuum mops and wet-dry vacuums designed for automated home floor care.
Narwal is a pioneering technology brand dedicated to advancing home robotics through intelligent cleaning solutions. Known for its flagship Freo series and cutting-edge self-cleaning robot mops and vacuums, Narwal combines advanced navigation, AI-driven obstacle avoidance, and automated maintenance stations to deliver a truly hands-free cleaning experience.
Founded by Yunjing Intelligence Innovation, the company focuses on liberating users from mundane household chores by bringing professional-grade floor care technology into the smart home. Their products typically feature all-in-one base stations that automatically wash, dry, and refill the robot, ensuring optimal hygiene and performance.
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Before the first cleaning, ensure the robot is set up. You can trigger mapping by short pressing the Start/Stop button on the base station or by tapping 'Start Mapping' in the Narwal App.
A flashing red light on the robot typically indicates an error during operation. Check the Narwal App for specific error messages or check for stuck components.
Press and hold the Child Lock button on the base station for 2 seconds to turn the feature on or off.
Narwal products are generally region-locked for use and support in the country or region where they were originally sold. Using them elsewhere may prevent App binding.
You can contact support via the Help Center in the App or email support.na@global.narwal.com (North America).