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User Manual for NARWAL models including: S20PRO Wet Dry Vacuum, S20PRO, Wet Dry Vacuum, Dry Vacuum, Vacuum
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User Manual
Manuel d'utilisation
Narwal Wet Dry Vacuum S20 Pro
Narwal Aspirateur humide/sec S20 Pro
Model/Modèle: YJSC003
Dear users: Chers utilisateurs :
Thank you for purchasing Narwal products. To access comprehensive support from Narwal, you are recommended to read carefully the manual and illustrations before using the product. Please keep the manual properly. Merci d'avoir acheté les produits Narwal. Pour bénéficier d'un support complet de Narwal, nous vous recommandons de lire a entivement le manuel et les illustrations avant d'utiliser le produit. Veuillez conserver le manuel correctement.
The manual may be updated from time to time based on product updates and user feedback. Please scan the QR code below to browse the official website and view the latest version. In case of any problem in using the product, please contact Narwal after-sales customer service through the following ways: Le manuel peut être mis à jour de temps à autre en fonction des mises à jour du produit et des retours des utilisateurs. Veuillez scanner le code QR ci-dessous pour accéder au site Web officiel et consulter la dernière version. En cas de problème lors de l'utilisation du produit, veuillez contacter le service client après-vente de Narwal par les moyens suivants
Customer service email: Email du service client : support@nawal.com (Amérique du Nord) support@nawal.com(North America) support.eu@global.narwal.com(Germany) support.it@global.narwal.com(Italy) support.jp@narwal.com(Japan) support.fr@global.narwal.com(France) support.kr@narwal.com(South Korea) support.es@global.narwal.com(Spain) *For other countries, please refer to the after-sales contact information provided by your local vendors *Pour les autres pays, veuillez vous référer aux informations de contact après-vente fournies par vos revendeurs locaux. Nous vous souhaitons une agréable expérience !
We wish you a pleasant experience! Manuel d'utilisation électronique !
Regional Availability and Compatibility Based on user experience consideration and relevant legal and compliant requirements, Narwal products normally sold by Narwal (and its authorized retailers) are only available for use and after-sales service support in the country or region in which they were originally sold. If a product is shipped to any other countries or regions, you might not be able to use the Narwal App to bind the product or perform relevant operations. We recommend that you purchase the local version of the Narwal product from Narwal or its authorized retailers in order to obtain the best product use and service experience.
For avoidance of doubt, Narwal products sold by Narwal (and its authorized retailers) in the PRC are only available for use and after-sales service support in the PRC (for this purpose, excluding Hong Kong, Macao and Taiwan).
Regionale Verfügbarkeit und Kompatibilität Aufgrund der Benutzererfahrungen und entsprechenden Gesetz- und Compliance-Bestimmungen können die von Narwal (einschließlich Narwals autorisierten Händler) offiziellen zur Markteinführung gebrachten Narwal Produkte lediglich in den verkauften Ländern/Regionen verwendet und Kundendienst erhalten werden. Wird das Produkt nach anderen Ländern oder Regionen geliefert, kann es sein, dass das Produkt im Narwal-APP nicht verknüpft wird und entsprechende Bedienung nicht durchgeführt wird. Um die beste Benutzungs- sowie Diensterfahrung zu bekommen, schlagen wir Ihnen vor, bei Narwal oder Narwals autorisierten Händlern das vor Ort offizielle zur Markteinführung gebrachte Narwal Produkt zu erwerben.
Um Zweifel auszuschließen, kann Narwals Produkt, das von Narwal (einschließlich Narwals autorisierten Händler) im chinesischen Festland zur Markteinführung gebracht wird, nur im chinesischen Festland (nur zu diesem Zweck sind Hong Kong, Macao und Taiwan ausgeschlossen) verwendet und Kundendienst erhalten werden.
Disponibilità e Compatibilità Regionale Sulla base di considerazioni relative all'esperienza dell'utente e ai requisiti di conformità legale, i prodo i NARWAL rilasciati ufficialmente da NARWAL (e i distributori autorizzati da NARWAL) possono essere utilizzati e ricevere assistenza post-vendita solo nel Paese/regione in cui sono stati rilasciati. Se il prodo o viene spedito in un altro Paese o in un'altra regione, potrebbe non essere in grado di utilizzare l'APP di NARWAL per vincolare il prodo o o eseguire operazioni correlate. Per o enere la migliore esperienza d'uso e di servizio del prodo o, Le consigliamo di acquistare la versione disponibile localmente dei prodo i di NARWAL a raverso NARWAL o i rivenditori autorizzati da NARWAL.
A scanso di equivoci, i prodo i di NARWAL venduti nella Cina continentale da NARWAL (e dai distributori autorizzati da NARWAL) sono limitati all'uso nella Cina continentale e all'o enimento dell'assistenza post-vendita (solo a questo scopo, esclusi Hong Kong, Macao e Taiwan).
Disponibilité Régionale et Compatibilité Dans le but d'assurer une expérience utilisateur optimale et de respecter les exigences légales, les produits Narwal vendus officiellement par Narwal (et ses distributeurs agréés) ne peuvent être utilisés et bénéficier du support après-vente que dans le pays/région de vente. Si le produit est expédié dans un autre pays ou une autre région, il se peut que vous ne puissiez pas lier le produit à l'application Narwal ou effectuer les opérations correspondantes. Afin de garantir une utilisation optimale du produit et de bénéficier d'un service de qualité, nous vous recommandons d'acheter la version locale du produit Narwal auprès de Narwal ou d'un distributeur agréé local. Pour dissiper toute équivoque, les produits Narwal vendus par Narwal (et ses distributeurs agréés) en République populaire de Chine sont strictement réservés à une utilisation et à un service après-vente en République populaire de Chine (à ce e fin uniquement, cela n'inclut pas Hong Kong, Macao et Taïwan).
Disponibilidad y compatibilidad regional Basándose en consideraciones relativas a la experiencia del usuario y en los requisitos de cumplimiento legal pertinentes, los productos Narwal (y los vendedores autorizados de Narwal) lanzados oficialmente solo pueden utilizarse y recibir asistencia postventa en el país/región en el que se lanzan. Si el producto se envía a otros países o regiones, es posible que no pueda utilizar la aplicación Narwal para vincular el producto o realizar operaciones relacionadas. Para obtener la mejor experiencia de producto y servicio, le recomendamos que adquiera el producto Narwal distribuido localmente a Narwal o a los vendedores autorizados de Narwal. Para evitar cualquier duda, los productos Narwal distribuidos por Narwal (y los vendedores autorizados de Narwal) en China continental están limitados al uso y al servicio de asistencia posventa en China continental (a estos efectos únicamente, quedan excluidos Hong Kong, Macao y Taiwán).
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Dostpno i kompatybilno regionalna Aby zapewni optymalne wraenia uytkownika i zgodno z odpowiednimi przepisami prawa i regulacjami, produkty oficjalnie sprzedawane przez Narwal (i dystrybutorów autoryzowanych przez Narwal) mog by uywane i uzyska obslug posprzedaow tylko w kraju/regionie, w którym zostaly wydane. Jeli produkt zostanie wyslany do innego kraju lub regionu, moe nie by moliwe korzystanie z aplikacji Narwal Freo w celu powizania i obslugi produktu. Aby uzyska najlepsz jako produktu i obslugi, zalecamy zakup produktów Narwal sprzedawanych lokalnie przez Narwal lub dystrybutorów autoryzowanych przez Narwal. W celu uniknicia wtpliwoci, produkty Narwal sprzedawane w Chinach kontynentalnych przez firm Narwal (i dystrybutorów autoryzowanych przez Narwal) mog by uywane i objte obslug posprzedaow wylcznie w Chinach kontynentalnych (z wylczeniem regionów Hongkongu, Makau i Tajwanu).
01
Bölgesel Kullanilabilirlik ve Uyumluluk
En iyi kullanici deneyimini ve ilgili yasa ve düzenlemelere uyumu salamak için sati sonrasi hizmet ve kullanim, Narwal'in ürünlerini resmi olarak piyasaya sürdüü ülke veya bölgeyle (veya Narwal tarafindan yetkilendirilen distribütörlerle) sinirlidir. Ürün baka ülke veya bölgelere gönderilirse Narwal Freo Uygulamasi kullanilarak balanip çalitirilmasi mümkün olmayabilir. En iyi ürün ve hizmet deneyimi için Narwal ürünlerini bölgenizdeki yetkili distribütör veya perakendecilerden satin almanizi öneririz. Çin Anakarasinda daitilan ve sati sonrasi hizmet için eriilen Narwal ürünlerinin, Hong Kong, Makao ve Tayvan hariç olmak üzere, yetkili distribütörler ve Çin Anakarasi ile sinirli olduu açikça belirtiliyor.
Tính Kh Dng Ti Khu Vc và Tng Thích
m bo tri nghim ngi dùng tt nht cng nh tuân th lut pháp và quy nh hin hành, các sn phm ca Narwal chính thc phát hành bi Narwal (và các nhà phân phi do Narwal y quyn) ch có th s dng và nhn dch v sau bán hàng ti quc gia/khu vc ni sn phm c bán ra. Nu sn phm c vn chuyn n các quc gia hoc khu vc khác, quý v có th không th s dng ng dng Narwal Freo liên kt và vn hành sn phm. có c tri nghim sn phm và dch v tt nht, chúng tôi khuyn ngh quý v mua các sn phm ca Narwal c bán bi Narwal hoc các nhà phân phi do Narwal y quyn ti a phng.
tránh nghi ng, các sn phm ca Narwal c Narwal (và các nhà phân phi do Narwal y quyn) phát hành ti Trung Quc i Lc ch có th s dng và nhn dch v sau bán hàng ngay trong Trung Quc i Lc (không bao gm các khu vc Hng Kông, Ma Cao và ài Loan).
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Disponibilité Régionale et Compatibilité
Pour garantir une expérience utilisateur optimale et se conformer aux lois et réglementations pertinentes, les produits Narwal officiellement commercialisés par Narwal (et les distributeurs autorisés par Narwal) ne peuvent être utilisés et bénéficier d'un service après-vente que dans le pays ou la région où ils sont commercialisés. Si le produit est expédié vers d'autres pays ou régions, il se peut que vous ne puissiez pas utiliser l'application Narwal Freo pour lier et faire fonctionner le produit. Pour obtenir la meilleure expérience produit et service, nous vous recommandons d'acheter des produits Narwal vendus localement par Narwal ou par des distributeurs autorisés par Narwal.
Pour éviter toute confusion, les produits Narwal commercialisés en Chine continentale par Narwal (et les distributeurs autorisés par Narwal) ne peuvent être utilisés et bénéficier d'un service après-vente qu'en Chine continentale (à l'exclusion des régions de Hong Kong, de Macao et de Taïwan).
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CONTENTS TABLE DES MATIÈRES
Electronic version of the user manual Elektronische Version des Benutzerhandbuchs Versione ele ronica del manuale d'uso Version électronique du Manuel d'utilsateur Versión electrónica del manual de usuario
Wersja elektroniczna instrukcji obslugi Kullanim kilavuzunun elektronik versiyonu Bn in t sách hng dn s dng
Version électronique du Manuel d'utilsateur
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03 07 12 16 21 25 30 34 39 43 48 52 57 61 66
02
en
Product At A Glance
Check List Main components
Main unit ×1 (including roller brush ×1, filter ×1)
Accessories
Handle ×1
Self-cleaning base×1
Adapter×1
Disinfection roller brush × 1 (Accessory)
Disinfection filter × 1 (Accessory)
Floor detergent×1 (Accessory)
Cleaning brush×1 (Accessory)
Main Parts Vacuum Mop
Screen Power On/Off bu on Mode bu on
LCD screen and bu ons Self-Cleaning bu on
Handle
Heating plate (DO NOT touch, otherwise, you may get burned) Detergent window Roller brush cover Roller brush Detergent dispenser
Self-cleaning base Charging contacts
Power cord
Trigger bu on Speaker
Dirty water tank, Filter,
Solid waste box Clean water tank
(including silver ion module) Roller
Power interface Cable organizer
03
How to Use
First-Time Use
How to install the handle
Insert the end of the handle vertically into the main unit until it clicks
into place. Make sure the handle is firm without loosening.
Click
·Pour detergent into the detergent dispenser (Please use the detergent from Narwal, otherwise, the device may be damaged). The detergent is full when at the MAX level. A full dispenser can last around 40 days (approx. 20 tanks of water).
Note: There detergent has a sealing film. Please unscrew the
cap and remove it.
·Please check the see-through window and add detergent as needed when the color changes from orange to white.
Note: When the detergent is added, the window will only change to orange when the vacuum works for a period of time (15-120s). This is normal and the product performance remains unaffected.
How to remove:Please use a hard object to insert into the hole on the side of the machine and keep pressing while pulling up the handle to remove it.
How to unlock and start the machine
Remove the machine from the self-cleaning base. Short press the Power On/Off bu on and then follow the voice prompts to slightly press and recline the handle to start cleaning (locked when the handle is upright). You can also recline the handle and then short press the Power On/Off bu on to use the machine.
Lock
Unlock
How to charge the product
After the self-cleaning base is connected to a power supply, put the vacuum mop on the base. When it rings ding-dong, the screen shows the charging animation, and charging starts.
Gently press the handle to pull it
How to fill the clean water tank 1. Take out the clean water tank Pull out the clean water tank to take it out.
Clean water tank latch
3. Add detergent ·Slightly press the right bu on to pull up the roller brush cover.
2. Add clean water Open the sealing cover and fill water from the tank opening.
·Open the detergent dispenser.
(Unlocked when the angle is <90°)
When the machine is locked (the handle being upright), you can recline it to set the rollers under the clean water tank on the floor. Then you can push or pull it back to the cleaning base like handling a suitcase.
Instructions for Use
Bu on functions
*Note: When the vacuum mop is on the base and the screen is dark, you can press any bu on to wake up the screen.
Status Power On/ Off bu on
Mode bu on
Trigger bu on (Below the handle)
Action When cleaning the floor
During self-cleaning or iron drying When cleaning the floor During self-cleaning or charging with the screen on During charging with the screen on When cleaning the floor
Self-Cleaning bu on
During charging with the screen on
Function Short press: power on/pause Press and hold for 2s: power off Short press: end the current task Short press: switch the mode (Smart/Turbo/Quiet/Suction)
Short press: start iron drying only
Press and hold for 2s: Switch volume (high/low/mute) Press and hold: start MAX enhancement; release to end MAX enhancement Double tap: turn on/off auto detergent filling Short press: start self-cleaning and ironing&drying (ironing& drying will start after self-cleaning is completed) Press and hold for 2s: start self-cleaning only
04
About the screen Shows the cleaning mode/dirt level
Remaining ba ery power Washer Mode
Smart Mode: Auto adaption to a variety of dirty surfaces powered by smart detection of floor dirt level and smart adjustment of suction power, clear water volume, and other indicators.
Turbo Mode: Tailored for stubborn stains through increased water and suction power.
MAX Enhancement: The most powerful cleaning performance to tackle extremely stubborn stains. Smart dirt level display
Dirt detected: The washer will detect the floor dirt level in real time. When the floor or the roller brusher is found to be dirty and the screen animation shows a yellow background, and you are recommended to clean the current location repeatedly. If the background remains yellow when the floor is already clean, you should start self-cleaning.
Current cleaning mode Auto detergent filling
Suction Mode: Used to remove water buildup on the floor.
Quiet Mode: Suitable for relatively clean floors to deliver a noise-free experience and secure a longer ba ery life to clean more floors.
High dirt level: When the floor or the roller brush is found to be dirty and the screen animation shows a red background, and you are recommended to switch to Turbo Mode to clean the current location. If the background remains red when the floor is already clean, you should start self-cleaning as prompted or manually clean the pipe and the roller brush.
Floor Cleaning
Low Areas Mode
When the angle between the handle and the floor is below 25°, the vacuum mop will automatically switch to the Low Areas Mode. As such areas are generally filled with lots of hairs, dust, and fluff, the machine will intelligently adjust the suction power to avoid dust floating around. Note: DO NOT lay the machine horizontally when not in use to prevent backflow of sewage and damage to the machine.
Cleaning Mode Switch
·During cleaning, you can short press the Mode bu on to switch the mode(Smart/Turbo/Quiet/Suction); ·During cleaning, you can activate MAX enhancement by pressing and holding the Mode bu on for
maximum cleaning strength to remove extremely stubborn stains.
Pause/End Cleaning
·To pause the machine during cleaning, please short press the Power On/Off bu on or pull the handle upright to lock it;
·To shut off the machine, please press and hold the Power On/Off bu on for 2s. You can also pause the machine and place it on the self-cleaning base. The machine will start charging and turn on the screen automatically. After charging is completed, the machine will turn it off automatically.
Note: When pausing/turning off the machine, the motor will keep running for a while to remove residual water.
Self-cleaning and Iron Drying
Start self-cleaning and iron drying
Please put the vacuum mop back onto the self-cleaning base for self-cleaning and iron drying. ·To start self-cleaning and drying at the same time, please short press the Self-Cleaning bu on; ·To start self-cleaning only, press and hold the Self-Cleaning bu on for 2s; ·To start drying only, short press the Mode bu on;
About self-cleaning and drying
·When self-cleaning starts, the vacuum mop will intelligently select the right cleaning strategy based on the dirt level, including high-temperature roller brush disinfection and cleaning, pipe disinfection and cleaning, and intensive disinfection.
·When iron drying starts, the vacuum mop will iron dry the roller brush and hot-air dry the pipe and filter by default. Note: Self-cleaning intelligently lasts for 3-5 minutes depending on the dirt level and clean water volume. Note: Iron drying lasts for at least 30 minutes, and the vacuum intelligently adjusts the time based on the roller brush humidity and wearing. Warning: DO NOT touch the heating plate during or shortly after iron dying, otherwise, you may get burned.
Heating plate
End self-cleaning and iron drying
To end self-cleaning or iron drying, short press the Power On/Off bu on or the Self-Cleaning bu on.
Cleaning and Maintenance
Suggested Maintenance Cycle
Main Part Part
Suggested maintenance cycle
Dirty water tank Filter Vacuum Mop Roller brush cover Rroller brush
Pipe
Clean after every use
Clean after every use and replace every 3-6 months
Clean regularly on demand Clean regularly on demand and replace every 3-6 months The vacuum mop can intelligently detect the roller brush wearing and reminds the user to replace it timely Clean regularly on demand
05
Maintenance Methods
Dirty water tank ·Remove the dirty water tank, filter, and solid waste box in order.
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Psoullildowutatshtee bfioltxe.r from the top of the Pull up to remove the solid waste box.
·Empty the solid waste box.
·Empty and rinse the dirty water tank.
·Rinse the solid waste box and the filter slot.
Please rinse the filter slot
You can open it to rinse
Filter
·Clean up the filter with clean water. You can open the filter cover. Shake dry the filter and then put it back into the machine for filter drying.
Roller brush cover
·Slightly press the roller brush release bu on to remove the roller brush cover.
1. Push down to open it
2. Pull it up
You can open it to clean
Roller brush
·Grab the tab on the right and pull it out gently, and then clean the roller brush.
Pipe
·If the machine prompts a high dirt level when the floor is free from obvious dirt and several rounds of self-cleaning have been completed, the pipe may be dirty;
·The vacuum mop prompts that the pipe gets clogged. (Use the cleaning brush to clean the pipe for the above two
situations)
1. Clean the dirt suction port. DO NOT rinse it.
2.Stick the brush inside to clean the interior of the pipe.
Vacuum mop and self-cleaning base
·To ensure optimal performance, you are recommended to maintain all parts regularly; ·Before cleaning any part, please turn off the machine and unplug the power cord; ·Use a clean and dry cloth to scrub clean the machine and the base and prevent water ingress into electrical components;
DO NOT rinse with water
Problem Analysis and Troubleshooting
FAQ
In case of any fault when the product is working (no action or fault prompt on the screen or via voice), please refer to the following table:
Description The vacuum voice prompts "Roller brush not in place" The vacuum voice prompts "Roller brush stuck. Please clean it" The vacuum voice prompts "Filter of the dirty water tank not in place. Please install it and check the dirty water tank" The vacuum mop voice prompts "Dirty water tank full. Please empty it" and pauses The vacuum mop voice prompts "Clean water tank short of water. Please refill it" and pauses The vacuum voice prompts "Pipe clogged. Please manually clean the pipe and the roller brush" during cleaning or self-cleaning The vacuum voice prompts "Uneven roller brush iron drying. Please check whether it is installed properly" There is residual water inside the vacuum after unboxing
The floors get dirtier when the vacuum is working
The vacuum loses suction power after a period of time
The roller brush suddenly stops rotating when the vacuum is working
Possible causes or solutions
Check whether the roller brush is properly installed Manually clean the pipe and roller brush Check whether the dirty water tank is installed properly
Rinse the dirty water tank and the filter
Fill water into the clean water tank or check whether the clean water tank is installed properly
As a consistently high dirt level is detected, there may be residual dirt in the pipe. You are recommended to clean the pipe with the cleaning brush.
Check whether the roller brush is properly installed
Each vacuum will receive strict functional tests before delivery, and there may be a small amount of water remaining, which will not affect the vacuum There is too much dirt on the roller brush, so it is recommended that you put the vacuum back on the base for self-cleaning
There may be stubborn stains and waste residue affecting the normal performance of the washer. It is recommended that you remove and clean the roller brush cover, roller brush, pipe, and filter.
The roller brush may be entangled with or the space between the roller brush and the cover is clogged with foreign objects, causing the roller brush to stop rotating. You can turn off the vacuum mop and remove the roller brush cover and the roller brush to clear the foreign objects. It is recommended to put away the data cables, plastic bags, and shoelaces on the floor before cleaning, to prevent them from entangling the roller brush and stopping its rotation, which may damage both the vacuum mop and items on the floor
06