Etekcity (Elekcity) provides innovative smart home devices, digital body weight scales, and health products to help you manage your home and daily wellness.
Etekcity is a prominent consumer electronics brand focused on developing smart home technology, health & fitness devices, and everyday wellness products. Known for their highly accurate digital body weight scales, kitchen scales, and smart fitness trackers, Etekcity seamlessly integrates hardware with their free VeSync app to provide users with a complete smart home ecosystem.
Whether you are setting up a new digital scale or troubleshooting a smart device, Etekcity provides comprehensive user manuals and dedicated customer support to ensure your products function perfectly.
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Place the scale on a hard, flat surface. Step on the scale until digits appear on the display, then step off. The scale will show a clear icon once properly reset.
This means the weight exceeds the maximum capacity (usually 400 lb / 180 kg). Remove the weight immediately to avoid damaging the scale.
This indicates that the battery power is low. You should replace the batteries with fresh ones of the correct size (e.g., AAA).
You can register your product online at www.etekcity.com/warranty. All Etekcity products automatically include a 2-year warranty.
You can contact Etekcity support by emailing support@etekcity.com or calling their toll-free number at (855) 686-3835 during their normal business hours of Mon-Fri, 9:00 am-5:00 pm PST/PDT.