Donner manufactures affordable, high-quality musical instruments and audio equipment, including guitars, drums, pianos, and MIDI controllers.
Donner is a global musical instrument and technology brand dedicated to creating innovative, enjoyable, and reliable products for musicians of all skill levels. Since its founding in 2012, Donner has built a reputation for delivering "Pro Level" gear at customer-friendly prices, helping beginners and professionals alike realize their musical dreams.
The company offers a comprehensive range of instruments and accessories, spanning electric and acoustic guitars, digital pianos, electronic drum kits, and synthesizers. Donner is also well-known for its audio solutions, including a diverse lineup of guitar effects pedals, amplifiers, and MIDI controllers like the STARRYKEY series. With a focus on playability and modern design, Donner continues to expand its catalog to support artists in creating their own musical moments.
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Official software, such as the MIDI Suite or audio drivers, can be downloaded from the Donner Music website or by scanning the QR codes provided in your product's user guide.
You can reach the Donner support team via email at service@donnermusic.com or through the contact form on their official website.
Donner products typically come with a warranty that begins once the goods are received. Specific warranty periods vary by category; please refer to the Warranty Policy page on the Donner website for details.
Ensure that the amplifier or headphones are correctly connected to the output jack and that the volume is turned up. Also, check that all cable connections from the pads to the module are secure.
For Windows, you may need the BT MIDI Connector software. For macOS, iOS, or Android, you can often connect via the system's Bluetooth MIDI settings or within a supported music app (e.g., GarageBand).