GenieGo user Manual
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Direct TV Manuals & User Guides
User manuals, setup guides, troubleshooting help, and repair information for Direct TV products.
Direct TV manuals
Latest posts, featured manuals, and retailer-linked manuals for this brand tag.
Genie Remote and Universal Remote Button Guide
Genie Remote and Universal Remote Button Guide - Download [optimized] Genie Remote and Universal Remote Button Guide - Download
What should I do if my TV screen picture is frozen or pixelated?
This problem may be caused by one of the following situations: Severe weather such as heavy rain or snow can interfere with the signal, causing pixelation or picture freeze. Obstructions such as tree limbs or buildings can block your dish’s…
DIRECTV error code 203
On-screen message: “To pay your bill, see directv.com/ext203 or call 800.531.5000, ext. 203.” You’re seeing this message because your account is now past due and services have been reduced to a minimum level. To resolve this issue quickly, please pay the outstanding…
Need help? Try our chat support
Chat with us Our chat team is here to help every day from 7 a.m. – 1 a.m. ET. Look for the chat window near the bottom right. If you do not see it, our agents are currently assisting other…
DIRECTV error codes 731, 732, 733, or 736
Step 1: Refresh your service Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with. Still…
DIRECTV error code 722
On-Screen Error Code 722 : Service Expired Error Code 722 means your DIRECTV receiver may not have the programming information for the channel. To get your channels back quickly, try these steps below or watch the help video: Refresh your…
DIRECTV error code 711
This error might be caused by one of the following situations: Your receiver has not been activated for DIRECTV® service. Your receiver has received only part of the data it needs to decode our satellite signal. Follow these steps to…
Fix error message: “TV does not support this program’s content protection”
Many channels we carry feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. Major networks require all pay-TV…
How do I watch DIRECTV movies and shows on my computer?
To enjoy thousands of DIRECTV movies and shows online, go to directv.com/entertainment and choose any program to watch. If it’s your first time watching on a particular computer, it will prompt you to install the DIRECTV Player. Watch on a…