What should I do if my TV screen picture is frozen or pixelated?

This problem may be caused by one of the following situations: Severe weather such as heavy rain or snow can interfere with the signal, causing pixelation or picture freeze. Obstructions such as tree limbs or buildings can block your dish’s clear view of our satellite. Excessive water may pool on the face of your dish …

DIRECTV error code 203

On-screen message: “To pay your bill, see directv.com/ext203 or call 800.531.5000, ext. 203.” You’re seeing this message because your account is now past due and services have been reduced to a minimum level. To resolve this issue quickly, please pay the outstanding balance using one of the following payment options: If you manage your account on directv.com: …

DIRECTV error codes 731, 732, 733, or 736

Step 1: Refresh your service   Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.   Still seeing the error message? Try Solution 2   Solution 2: Check your connection To order Pay …

DIRECTV error code 722

On-Screen Error Code 722 : Service Expired Error Code 722 means your DIRECTV receiver may not have the programming information for the channel. To get your channels back quickly, try these steps below or watch the help video: Refresh your service Many issues can be fixed by “refreshing” your receiver. Go to the My Equipment …

DIRECTV error code 711

This error might be caused by one of the following situations: Your receiver has not been activated for DIRECTV® service. Your receiver has received only part of the data it needs to decode our satellite signal. Follow these steps to check if your receiver is activated: Sign in to your directv.com account Click or tap …

Fix error message: “TV does not support this program’s content protection”

Many channels we carry feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. Major networks require all pay-TV providers to incorporate such content protection. If you have an older HDTV, it may have …

How do I watch DIRECTV movies and shows on my computer?

To enjoy thousands of DIRECTV movies and shows online, go to directv.com/entertainment and choose any program to watch. If it’s your first time watching on a particular computer, it will prompt you to install the DIRECTV Player. Watch on a PC Click a movie or show you want to watch and follow the prompts to …