Fix error message: “TV does not support this program’s content protection”

Many channels we carry feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. Major networks require all pay-TV providers to incorporate such content protection.

If you have an older HDTV, it may have become non-compliant. But don’t worry – it’s easy to fix:

Step 1

Disconnect the HDMI cable from your receiver and TV. The error message will continue to display if the HDMI cable is connected.

Step 2

Connect your receiver to your TV using an RCA-type (Component) cable. This connection will give you a high-quality picture similar to HDMI. See more information on how to connect.

Fixing error

References

Questions and answers

Helpful product questions tied to this manual. Each item links to the full Q&A page.

Questions & Answers

Use this section to ask about setup, compatibility, troubleshooting, or anything missing from this manual.

  1. My TV is from 2018 and does not have a scart cable. Still the error message on the TV says that I should replace the HDMI cable to scart cable I think there has been an error on my TV
    Min TV är från 2018 och har inte scartkabel. Ändä säger felmeddelandet på tv:n att jag skall byta ut HDMI kabeln till scartkabel Jag tror att det har blivit ett fel på min TV

    Roland Fahlgren asks <em>My TV is from 2018 and does not have a scart cable. Still the error message on the TV says that I should replace the HDMI cable to scart cable I think there has been an error on my TV<e/em>
    Min TV är från 2018 och har inte scartkabel. Ändä säger felmeddelandet på tv:n att jag skall byta ut HDMI kabeln till scartkabel Jag tror att det har blivit ett fel på min TV
    Manuals+ clarified question
    Question

    Why is my TV asking me to use a SCART cable to fix a content protection error when my 2018 TV does not have a SCART port?

    Answer

    The error message you are seeing is related to HDCP (High-bandwidth Digital Content Protection). This occurs when the digital handshake between your DirecTV receiver and your TV fails over the HDMI connection. While older systems might suggest SCART, modern HDCP errors are usually resolved by switching to a different analog or high-definition connection that does not require the digital handshake.

    To resolve this on a TV without SCART, please try the following steps:

    • Disconnect the HDMI cable: Unplug the HDMI cable from both the receiver and the TV. The error may persist as long as the HDMI cable is detected.
    • Use Component Cables: Instead of HDMI or SCART, use a 5-wire Component (RCA-type) cable set (Red, Green, Blue for video; Red and White for audio). This will provide a high-quality HD picture without triggering the HDCP error.
    • Check HDMI Ports: If you prefer to keep using HDMI, try a different HDMI port on your TV or replace the HDMI cable with a high-speed certified cable, as the current cable or port may be failing the security handshake.

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