AT&T U-verse High-Speed Internet and Voice Wi-Fi Gateway Self-Installation Guide

Set Up Voicemail from Your Home Phone

AT&T U-verse Voicemail offers advanced technology to save time and money.

1. Dial *98 or your home phone number.
2. Follow the prompts to set up your mailbox.
3. Set up your authentication code to reset your PIN if forgotten.

After setup, visit att.com/vmviewer for automatic delivery of voicemail messages to your Wi-Fi device or computer. Download the AT&T Voicemail Viewer App to check messages visually and read them as Voicemail to Text.

Manage Your U-verse Phone and Voicemail Features

To manage phone features online:

1. Log in to your online account at att.com/myatt.
2. Click on HOME PHONE.
3. Click on MANAGE FEATURES.

To manage voicemail features online:

1. Log in to your online account at att.com/myatt.
2. Click on HOME PHONE.
3. Click on CHECK VOICEMAIL.
4. Click on VOICEMAIL SETTINGS.

For more information, visit att.com/uvfeatures.

Having Trouble?

Check these common issues:

• Service Activation Date: Do not attempt to install until 2 PM or later on your service activation date, found on your packing slip.
• Service Activation: Ensure your Internet and Voice services are activated to work correctly. See Step 3 inside.
• Check Connections: Ensure all cables and cords are connected properly and securely.
• Power Cycle: Unplug the Wi-Fi Gateway's power cord for 15 seconds, then plug it back in. Wait up to two minutes for indicator lights to turn solid green.

Get Started

Before you begin:

1. Check your service activation date: Do not install until 2 PM or later on the date provided by AT&T, also found on your packing slip.
2. Monitored Home Security or Health Alarm: If you have either, an AT&T U-verse technician must install your service. Call 800.288.2020 to schedule an appointment. Additional charges may apply.

Approximate installation time: 30 minutes

In the box:

• Wi-Fi Gateway
• Yellow Ethernet cable
• Green data cable
• Power cord
• Packing slip
• User Guide
• Terms of Service
• 911 Acknowledgment form
• AT&T U-verse Voice User Guide
• AT&T High Speed Internet User Guide
• 911 stickers

Also needed:

• Your 4-digit passcode (received in a separate letter).

Additional U-verse Information

Internet Connection Speed: Use the speed test at att.com/speedtest to check your online experience performance.

Manage Your Account: Download the myAT&T app at att.com/myattapp.

¿Hablas español? Visit att.com/uverseguias for information in Spanish. Refer to the AT&T 141210880-4 (Pace 5031 Internet + Voice Install Guide) for more details.

Accessibility Support: Alternate formats (large print, braille) are available. Call 800.288.2020 and request guide number ATT141210880-4. Additional support includes:

• Special Needs Equipment: Phone: 877.902.6350, TTY: 800.772.2889
• Repair Center: Phone: 800.246.8464, TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides.
• Device Compatibility: Compatible with any TTY/TDD devices with a standard phone line.

Need More Help?

Visit att.com/uversesupport or call 800.288.2020 for U-verse technical support.

1. Set Up

Approximate time: 10 minutes

A. Connect Phone: Connect the gray phone cable from the Phone Line 1 & 2 port of the Wi-Fi Gateway to your home phone.

B. Connect Computer: Connect the yellow Ethernet cable from an Ethernet port of the Wi-Fi Gateway to your computer.

C. Connect to Wall Jack: Connect the green data cable from the Wi-Fi Gateway's DSL Broadband port to your wall jack.

D. Connect Power: Carefully remove the yellow Power sticker covering the Power port of the Wi-Fi Gateway. Connect the power cord to the Power port and into an electrical outlet.

Below is a completed setup. Your connections may vary.

Diagram showing connections: Gray phone cable from Gateway (Phone Lines 1 & 2) to phone. Yellow Ethernet cable from Gateway (Ethernet) to computer. Green data cable from Gateway (DSL Broadband) to wall jack. Power cord from Gateway (Power) to electrical outlet.

2. Power Up

Approximate time: 1-5 minutes

Your Wi-Fi Gateway is powering up. Wait up to five minutes for the Broadband and Service indicator lights to turn solid green.

Important: Do not unplug the green data cable during this process, as it can permanently damage the Wi-Fi Gateway and delay service activation.

If the Broadband and Service lights do not turn solid green or continue blinking after 5 minutes, refer to "Having trouble?" on the back of this guide.

Diagram showing Wi-Fi Gateway with indicator lights: POWER, ETHERNET, WIRELESS, PHONE 1, PHONE 2, USB, BROADBAND, SERVICE.

3. Registration & Activation

Approximate time: 5 minutes

Customers who have already completed U-verse online registration:

• Your high-speed Internet and voice services will activate automatically. This may take a few minutes.
• Open a browser, go to a website, and check for access.
• Test making and receiving calls from the connected phone to ensure it is working.

Customers who have NOT completed U-verse online registration:

• Open your Internet browser.
• Go to att.net/uverse if registration does not start automatically.
• Enter your Account Number (from your order confirmation) and your 4-digit passcode.
• Follow the online instructions to complete registration and activate services.
• Upon successful registration, you will see a confirmation message: "Congratulations. Your AT&T U-verse services are now activated and ready to use!"
• Test making and receiving calls from the connected phone to ensure it is working.

4. Go Wi-Fi

Approximate time: 10 minutes

Write down your Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) from the side of your Wi-Fi Gateway. The SSID typically starts with "ATT" followed by the last three characters of the Gateway's serial number.

Configure your Wi-Fi network:

• Go to your computer's "Wireless Network Settings" and refresh the network list.
• Select your Wi-Fi Network Name (SSID) from the list.
• Enter the 10-character Wi-Fi Password (Wireless Network Key) to connect.

You should now be connected to the Internet via Wi-Fi.

Diagram showing fields to write down Wi-Fi Network Name (SSID) and 10-digit Wi-Fi Password.

Reminder

Your Wi-Fi Gateway does not contain a battery backup. Battery backup is available for purchase from third-party manufacturers and retailers. Visit att.com/batterybackup for more information.