Manuals+

AT&T U-verse TV, Internet, and Phone User Guide

Easy steps for getting the most from your U-verse® TV, Internet, and Phone services.

Get answers 24/7 at att.com/uversesupport or call 800.288.2020.

Your important U-verse information

Everything you need to enjoy the U-verse experience.

Mobile apps from AT&T

U-verse TV

Internet

Digital Phone

Privacy Policy

Remote Control

Record your important U-verse information here for easy reference

With all your key information in one place, it's a snap to manage your account and get support when you need it.

General Information

Wi-Fi Gateway Information

Resources & Solutions

Get Started

Whether you're on a PC, smartphone, or tablet:

Go to uverseactivation.att.com to take advantage of all that we have to offer.

User guides

Getting started and knowing your features

Manage your account

Troubleshooting and technical support

IPv6

AT&T supports IPv6 across our network, equipment, and devices. Visit att.com/ipv6 for more information.

Accessibility support

Mobile apps from AT&T

Get the most out of your U-verse service by taking the experience with you.

myAT&T

Seconds count. Save time with the myAT&T app. You can pay your bill, find your Wi-Fi Network Name and Password, get support 24/7, and more.

Billing & payments: Easy access to payment options and billing history anytime, virtually anywhere

Fix it now! Support tools: Manage your U-verse TV, High Speed Internet, and Voice services. With personalized support, you can resolve most issues in seconds.

To get started:

Download the free myAT&T app on your mobile device:

How to log in to your account:

U-verse app

Download the U-verse app¹ to your smartphone or tablet to watch Live TV and shows On Demand, manage your DVR, and more at home and on the go.

*Smartphone experience displayed below. User interface on tablet or watch screens may vary.

Tap the LIVE button to watch what's On Now. Or select from a library of TV shows and movies by selecting On Demand.

Manage your DVR recordings by tapping the Recordings button. You can view a list and manage your current recordings and scheduled recordings.

Browse your at-home U-verse guide. You can tag your favorite channels and even filter the guide view to display only your favorites.

Control your home TV receivers with the remote control feature. Never miss a beat while searching for the remote control again.²

To get started:
  1. Search and download the U-verse app from your mobile app store or go to uverse.com/uvapp
  2. Log in with your AT&T primary member ID (email address) and password to link to your account

U-verse TV

TV like you've never seen before

Learn all about your new U-verse service:

  1. Press MENU
  2. Use ARROWS to scroll to HELP
  3. Select U-verse Help Center
  4. From there select:
    • Feature Guide: see the amazing range of features that U-verse has to offer
    • Interactive Tutorials: step-by-step interactive tutorials to get you up to speed on the world of U-verse

Watch exclusive AT&T U-verse channels:

See what's hot to watch now

Stay on top of what's hot with What's Trending on U-verse! See the top eight shows airing in your area in real time. Simply select a show to start watching right from the app! Press MENU on your remote then U-VERSE WHAT'S TRENDING to get started.

Internet

Find your Wi-Fi Network Name and Password

The Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) needed to connect devices to your home network are located on the side of the gateway. The Wi-Fi Network Name begins with "ATT" followed by several characters. See illustration below.

Wi-Fi Network Name: ATTXXXXXXX

Wi-Fi Password: XXXXXXXXXXXX

For help, att.com/support

To find your Wi-Fi Network Name and Password without moving an inch:

  1. Log in to the myAT&T app with your Member ID and password.
  2. Select Fix it now! Support tools.
  3. Select Manage my Wi-Fi. We'll display the information right there for you!

Go Wi-Fi

  1. Go to your computer's Wireless Network Settings and refresh the network list.
  2. Select your Wi-Fi Network Name from the list.
  3. Enter the Wi-Fi Password in the Password field to connect to your network.

Repeat these steps to configure all of your Wi-Fi enabled computers, notebooks, tablets, and smartphones.

If your computer doesn't have built-in wireless capability:

Install and configure a wireless adapter according to the manufacturer's instructions.

Connect via Ethernet

Connect Ethernet cable to an available yellow Ethernet port on the Wi-Fi Gateway. Then connect other end of cable to the Ethernet port of your computer, notebook, or printer.

Email

For email support, visit att.com/esupport/email.jsp

To access email from your desktop or mobile device:

  1. Go to att.net.
  2. In the upper-right side of the screen, select the MAIL icon.
  3. Enter your full Email Address (including the portion after the @symbol) and Password.
  4. Note: Your email address and password are usually the same as your primary member ID and password.
  5. Select Sign In. To stay signed in, select keep me signed in.

PC Maintenance Toolbox App

Quickly scan your PC for performance issues and make enhancements to correct them—at no charge. We suggest periodically scanning to help keep your PC optimized for increased performance. Also, AT&T ConnectTech specialists are available, for a fee, to fix computer and home network issues. Visit us at http://splus.att.com/UVVideo.

Test your Internet connection speed

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest.

Maximize your speed

Visit att.com/tips to learn how to keep your Internet service running at peak speed.

Need to set up Internet-connectable devices, such as a surveillance camera, game console, or other remote access tool? If yes, then go to att.com/portforwarding for easy setup instructions.

Digital Phone

Blocking features

Control who can call you and who can see your Caller ID information

Manage features online at att.com/myatt1

Call Filtering

Call Blocking allows you to prevent up to 20 phone numbers from ringing through to your phone. Callers will receive a message saying: the number you dialed will not accept your call. Click on the 'X' to remove a number from the list.

Note: Call Blocking and Call Screening can not be turned on at the same times.

Block calls from numbers on this list:

Call Screening

Call Screening allows up to 20 select numbers to ring through while all other calls are blocked. Click on the 'X' to remove a number from the list.

Note: Call Blocking and Call Screening can not be turned on at the same times.

Block calls from numbers on this list:

Manage features using your phone

Block Specific Incoming Calls

Blocks up to 20 phone numbers

Block Anonymous Calls

Block incoming calls that don't have Caller ID

Block Your Outgoing Caller ID

Hides your name and number on a "per call" basis

Forwarding Features

Send incoming calls to one or more phones

Manage features online at att.com/myatt1

Call Forwarding

No Answer Call Forwarding

No Answer Call Forwarding sends any phone calls that aren't answered to either voicemail or to an alternate phone number:

After ringing my phone for 4 rings (24 Secs) forward unanswered incoming calls to:*

My voicemail, voicemail Access Number:

Phone number:

* Calling charges may be incurred based on where you forward the number to (e.g., international) forward to number will incur standard international rates) or if you exceed time under a defined minutes-per-month plan.

Busy Call Forwarding
Safe Call Forwarding
All Call Forwarding

All Call Forwarding allows you to forward all incoming calls to another phone number:

All incoming calls forwarded to:*

My voicemail, voicemail Access Number:

Phone number:

* Calling charges may be incurred based on where you forward the number to (e.g., international) forward to number will incur standard international rates) or if you exceed time under a defined minutes-per-month plan.

Manage features using your phone

No Answer Call Forwarding

Forward all calls when you don't answer.

Busy Call Forwarding

Forwards all calls when your line is busy

Safe Call Forwarding

Forwards all calls in the event of a service disruption

All Call Forwarding

Forward all calls

Exclusive Call Forwarding

Forwards calls from up to 20 phone numbers

Voicemail

Manage Voicemail Settings Online

  1. Go to att.com/myatt
  2. Log in with your AT&T Member ID (email address) and password
  3. Hover over Home Phone and select Check Voicemail
  4. Select Voicemail Settings

Voicemail Viewer and Voicemail-to-Text

Get Voicemail-to-Text (VMTT) on your qualifying iOS or Android device via the Voicemail Viewer App or choose to automatically forward your voicemail messages with VMTT to a designated email address accessible from your smartphone, tablet, or computer. Please visit att.com/vmviewer for more information.

Accessing Voicemail Messages

From Home

  1. Dial either 98 or your home phone number.
  2. Enter PIN
  3. Press 1 to listen

From Any Touchtone Phone

  1. Dial your home phone number and PRESS * once you hear your greeting.
  2. Enter your PIN
  3. Press 1 to listen

Changing PIN

You can change your existing Personal Identification Number (PIN) that you use to access your mailbox over the phone. Your PIN must be 6-10 digits and should NOT be your phone number or voice mailbox number.

From Home

  1. Dial *98 from your home phone or dial your home phone number.
  2. To change mailbox settings, PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow prompts.

From Any Touchtone Phone

Dial your home phone number. Upon hearing your greeting, PRESS *. Then enter your PIN. PRESS 4 for mailbox settings; then PRESS 2 for administrative options; then PRESS 1 for security and hands-free options; then PRESS 1 to change PIN and follow the prompts.

Voicemail mailbox Preferences

Message Transcription allows you to create a text transcript of new voice messages for AT&T Voicemail Viewer App and forwarded messages.

Message Details

Get and manage all your voicemail in one place. Combine messages from up to two wireless numbers with your voice mailbox. To begin, select Add number and follow the prompts.

Wireless numbers

Add number

AT&T Privacy Policy

About Our Privacy Policy

Whenever you do something like buy one of our products, watch a show or download an app, information is created. Because we know your privacy is important, we have a Privacy Policy to explain how we collect, use and protect that information. There's a quick summary below, and the actual policy is written in an easy to understand Frequently Asked Questions (FAQ) format. We want to simplify this explanation, so you can make informed choices about your privacy, and spend the rest of your time enjoying our products and services.

Effective July 24, 2015

A Quick Summary of Our Privacy Policy

Our privacy policy applies to your use of all products, services and websites offered by AT&T and our AT&T affiliates, such as DIRECTV, unless they have a different privacy policy. We will always provide you with notice of material changes to this Policy. In order to do things like constantly improve our services, products and relationship with you, we may collect different types of information that help us learn more about how our offerings are used.

Our Privacy Commitments

Here's some of the information we collect:

Here are the three basic ways we collect it:

Here are just some of the ways we use it. To:

Some examples of who we share your Personal Information with:

Understanding Personal, Anonymous & Aggregate Information

How do we use this information?

We use and share this information in many ways including research, analysis, retail marketing, and Relevant Advertising. This data is also included in External Marketing & Analytics Reports.

Want to learn more? Please visit att.com/aggregatefaq.

Our Online Privacy Policy for Children

We want you to know that we don't knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child's parent or legal guardian.

Your Choices & Controls

Visit our Privacy Policy sections for more information.

Your California Privacy Rights

California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for their direct marketing purposes. As stated in this Privacy Policy, we will not sell your Personal Information to other companies and we will not share it with other companies for them to use for their own marketing purposes without your consent.

California Web Site Data Collection & "Do Not Track" Notices

California customers who wish to request further information about our compliance with these requirements, or have questions or concerns about our privacy practices and policies may contact us at privacypolicy@att.com, or write to us at AT&T Privacy Policy, Chief Privacy Office, 208 S. Akard, Room 1033, Dallas, TX 75202.

AT&T Privacy Policy

Our AT&T Privacy Policy in easy to understand, FAQ format.

We understand that everyone thinks that privacy policies are long, complicated and difficult to understand. So we're going to try to make this as simple as possible.

What is the purpose of AT&T's Privacy Policy?

Whenever you do something like buy or use one of our products or services or visit our websites, information is created. Because we know privacy is important to you, we have the AT&T Privacy Policy to explain how we collect, use, protect, and share that created information. Thus, the main purpose of the Policy is to help you understand our relationship and how we are able to deliver and improve the services we offer.

How should this Policy be used?

We encourage you to read the whole policy so you will understand fully our relationship.

DEFINITIONS

Let's start with what we mean when we say:

QUESTIONS ABOUT THE SCOPE OF THIS POLICY

  1. To whom does the Policy apply? This Privacy Policy applies to customers and users of AT&T products and services, except customers and users of products or services provided by an affiliate with a different privacy policy.
  2. What does this Policy cover? This Privacy Policy covers our practices regarding the information we collect about our customers and users (how we collect it and how we use it). Use of our products and services, as well as visits to our websites, are subject to this Privacy Policy.
  3. Do you have any Privacy Policies other than this one? Yes. Some AT&T affiliates may have separate privacy policies that describe how they collect, use and share information they collect from their customers and users. When we share Personal Information with those affiliates we require them to protect it in a way consistent with this Privacy Policy. Additionally, some of our applications may have terms and conditions that describe other privacy commitments or choices in addition to those in this Privacy Policy. Some areas outside the United States require us to work a little differently. In that case, we may adopt separate privacy policies as necessary to reflect the requirements of applicable local laws. Satellite TV subscribers in certain U.S. Territories also may have separate privacy policies. The Joint AT&T EchoStar Privacy Policy for AT&T|DISH Network Customer Account Information remains in effect for AT&T|DISH subscribers.
  4. What about my family members and other users of my AT&T account? Does this Policy apply to them? Yes. You're responsible for making sure all family members or other users under your account understand and agree to this Policy. Get everyone together and talk about it. Or, send it by e-mail to make sure they're on board. Hang it on the fridge. Up to you, just share it!
  5. When is information not covered by this Policy? If you purchase or use the products or services of an AT&T affiliate that has a different privacy policy than this one, that privacy policy will apply. Additionally, this Privacy Policy does not apply any time you give information to companies other than AT&T. Some examples are:
    • When you use a non-AT&T Wi-Fi service;
    • When you download applications or make purchases from other companies while using our Internet or wireless services;
    • When you go to a non-AT&T website from one of our websites or applications (by clicking on a link or an advertisement, for example);
    • If you use public forums - such as social networking services, Internet bulletin boards, chat rooms, or blogs- the information is publicly available, and we cannot prevent distribution and use of that information by other parties;
    • Information about your location, usage and the numbers you dial when you're out and about and roaming on the network of another company;
    • When you purchase or use non-AT&T products (such as wireless devices, internet browsers and mobile applications) in combination with our services;
    • When we license our brand to other companies for their use in marketing and selling certain non-AT&T products and services, information you give those companies is not covered by this Policy.
  6. Can my information be covered by this policy and other privacy policies at the same time? Yes, that can happen. For example: Sometimes we will work with other, unaffiliated companies to provide a service. In that case your information may be subject to this Policy and that of the other company. For example, if you use AT&T High Speed Internet services "powered by" Yahoo! Inc., your information may be covered by both this Policy and the Yahoo! Privacy Policy. If you purchase one of our products or services from a retailer like Best Buy or Amazon.com, for example, any information you provide to them may be subject to both their policy and ours. If you connect to our Wi-Fi service through another network, such as one provided in a hotel, airport or other venue, any information collected from your use of that network could be subject to either the AT&T Privacy Policy or the venue policy, and sometimes both. The same thing applies if you connect to our network through your employer's corporate network, or any network operated by a non-AT&T company. We think it's a great idea to take a look at the privacy policies of any companies you do business with to learn how they use your information.
  7. What about business customers? We may have written product or service agreements with our business customers that contain specific provisions about confidentiality, security or handling of information. When one of these agreements differs from or conflicts with this Policy, the terms of those agreements will apply. In all other instances, the terms of this Policy apply.

QUESTIONS ABOUT THE INFORMATION WE COLLECT, HOW WE COLLECT IT AND HOW WE USE IT

  1. What information do you collect? We may collect different types of information based on your use of our products and services and on our business relationship with you.
    • Account Information: Contact Information that allows us to communicate with you. We get this information when you order or register for our services. This would include information like your name, address, telephone number and e-mail address.
    • Billing Information related to your financial relationship with us, such as the services we provide to you, the telephone numbers you call and text, your payment history, your credit history, your credit card numbers, Social Security number, security codes and your service history.
    • Technical & Usage Information related to the services we provide to you, including information about how you use our networks, services, products or websites. Some examples include:
      • Equipment Information that identifies the equipment on our networks, such as equipment type, device identifiers, device status, serial numbers, settings, configuration and software.
      • Network Performance & Usage Information about the operation of the equipment, services and applications you use on our networks. Examples of this might include wireless device location, the number of text messages sent and received, voice minutes used, calling and texting records, bandwidth used, and resources you use when uploading, downloading or streaming data to and from the Internet. We also collect information like transmission rates and delays, data associated with remote monitoring services and security characteristics. Some Network Performance & Usage Information and some Billing Information is Customer Proprietary Network Information or "CPNI." Unique rules apply to CPNI. Go to att.com/yourcpni to learn more about what it is, how we use it and the choice you can make about that use.
      • Web Browsing & Mobile Application Information such as IP addresses, URLs, data transmission rates and delays. We also learn about the he pages you visit, the time you spend, the links or advertisements advertisements you see and follow, the search terms you enter, how often you open an application, how long you spend using the app and other similar information.
      • Location Information includes your ZIP-code and street address, as well as the whereabouts of your wireless device. Location information is generated when your device communicates with cell towers, Wi-Fi routers or access points and/or with other technologies, including the satellites that comprise the Global Positioning System.
      • TV Viewing Information is generated by your use of any of our satellite or IPTV (U-verse) services. These services may include video on demand, pay per view, DVR services, applications to watch your TV on the go for tablet or smartphone (such as the TV Everywhere app) and similar AT&T services and products, including the programs and channels you and those in your household watch and record, the times you watch and how long you watch. It also includes information like the interactive channels and games provided by U-verse or DIRECTV. We also collect information related to your use and interaction with the equipment in your home, including the TV receivers, set top boxes, remotes and other devices you may use to access our services.
    • How do you collect information? In three basic ways:
      • You Give It To Us when you make a purchase or set up an account with us;
      • We Automatically Collect Information when you use our networks, products and services. For example, we use network tools to collect your call records; we collect wireless device location from our network and from your device; and we also use cookies, web server logs and other technologies.
      • We Obtain Information from Outside Sources like credit reports, marketing mailing lists, and commercially available geographic and demographic information along with other publicly available information, such as public posts to social networking sites. For more information, visit att.com/cookietechnology.
    • How do you use this information? We use your information to improve your experience and to make our business stronger. Some examples include:
      • Providing and managing your services, responding to your questions and addressing problems;
      • Delivering customized content or advertising, such as personalized offers for products and services that may be of interest to you;
      • Communicating service updates, offers and promotions;
      • Protecting network integrity and security, ensuring quality control, optimizing capacity and preventing misuse;
      • Network enhancement planning, engineering and technical support;
      • Conducting research and analysis for maintaining, protecting and developing our networks and our services;
      • Preventing illegal activities, suspected fraud, and potential threats to our networks and our customers' networks;
      • Investigating violations of our Terms of Service, Acceptable Use Policies, or other service conditions or restrictions; and
      • Protecting the safety of any person.
    • Do you use the information I store using one of your cloud services? We only use it to provide you with that service, unless we first get your permission to use it for something different.

QUESTIONS ABOUT INFORMATION SHARING

  1. Do you provide information for phone books and Caller ID? Yes and No.
    • Yes, we share the names, addresses and telephone numbers of our wireline telephone and U-verse Voice customers with businesses that publish directories and provide directory assistance services. We are required by law to do that. We honor your request for non-published or non-listed phone numbers. Once we provide published listing information to those businesses, they may use, sort, package, repackage and make it available again in different formats to anyone.
    • Yes, we also provide wireline and wireless calling name and number information for Caller ID, and related services like Call Trace, which allow a person receiving a call to obtain the name and number of the party calling them.
    • No, we do not give listing information for wireless numbers to phone book publishers or directory assistance services without your permission.
  2. Do you share my Personal Information internally? Yes. Our products and services are developed, managed, marketed and sold by a variety of our affiliated companies. We may share Personal Information internally, including with our affiliated companies that have a different privacy policy. When we share information with affiliates having a different privacy policy, we require them to protect it in a way consistent with this Privacy Policy.

QUESTIONS ABOUT EXTERNAL MARKETING AND ANALYTICS REPORTS

  1. Tell me more about the External Marketing & Analytics Program. We use aggregate information to create External Marketing & Analytics Reports that we may sell to other companies for their own marketing, advertising or other similar uses. These reports may be a combination of information from wireless and Wi-Fi locations, TV Viewing, calling and texting records, website browsing and mobile application usage and other information we have about you you and other customers. You have a choice about whether your anonymous information is included in the reports that we sell or provide to other companies. Some examples of External Marketing & Analytics Reports include:
    • Reports for retail businesses that show the number of wireless devices in or near their store locations by time of day and day of the week, together with demographic characteristics or other information about the users (such as device type, age or gender) in those groups.
    • Reports that combine anonymous TV Viewing behaviors with other aggregate information we may have about our subscribers to create reports that would help a TV network better understand the audiences that are viewing their programs, those that are not, how frequently they watch, when they watch and other similar information; and
    • Reports for device manufacturers that combine information such as device type, make and model with demographic and regional location information to reflect the popularity of particular device types with various customer segments.
  2. Do you provide companies with individual anonymous data as part of your External Marketing & Analytics Program? Yes. For example, we might share anonymous TV Viewing Information with media research companies that combine this data with other information to provide audience analysis services about what shows certain audience segments are watching. When we provide individual anonymous information to businesses, we require that they only use it to compile aggregate reports, and for no other purpose. We also require businesses to agree they will not attempt to identify any person using this information, and that they will handle it in a secure manner, consistent with this Policy.
  3. Do you use my anonymous information in other types of external reports? Yes, we may use your anonymous information to provide Metrics Reports to our business customers and service suppliers. These reports are considered part of the underlying service and we do not sell them to other customers or suppliers. For example, if you connect to our Wi-Fi service in a hotel, airport or other venue you should know the operator of that venue is our business customer, and that we will provide that operator with Metrics Reports about usage of and communications with the Wi-Fi network in their location. Those reports contain statistical information like:
    • The number of devices connecting to the Wi-Fi network, duration of Wi-Fi sessions and the amount of bandwidth used during those sessions; and
    • Foot-traffic data, including the numbers of devices inside and outside the store at a given time; the number of new and frequent visitors; where visitors are located within the store (e.g., specific departments or other locations within the venue) and frequency of visits and time spent within the store.

QUESTIONS ABOUT OUR ONLINE PRIVACY POLICY FOR CHILDREN

  1. Do you collect information about my children's use? We do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child's parent or legal guardian.
  2. What happens when my child is using an account not registered to them? Internet and wireless devices and services purchased for family use may be used by children without our knowledge. When that happens, information collected may appear to us to be associated with the adult customer who subscribes to our services and will be treated as the adult's information under this Policy.
  3. What can I do to help better protect my child's information? We encourage you to spend time online with your children, and to participate in and monitor their online activity. We have developed a website that offers safety and control tools, expert resources and tips designed to help you manage technology choices and address safety concerns. Please visit att.com/smartcontrols for more information.
  4. What if my child has an AT&T e-mail sub-account? If you create an AT&T e-mail sub-account for a child under the age of 13:
    • With your permission we collect your child's name, nicknames and aliases, alternative e-mail address, birth date, gender and ZIP-code.
    • We use the information collected on sub-accounts to create and maintain those accounts, for research, to customize the advertising and content seen on our pages and for other marketing purposes. Your child can use their AT&T e-mail address and password to log onto websites and online services provided by us, like uverse.com. We and our advertising partners may collect and use information about customers who log onto those sites as described in the "Questions about the Information We Collect, How We Collect It and How We Use It" section of this Privacy Policy. A list of the advertising partners who collect information on our sites and the ability to opt-out of advertising provided by those partners is available at att.com/yourchoices. We will not contact a child under the age of 13 about special offers or for marketing purposes without parental consent. You or your child can review, edit, update, and delete information relating to your child's sub-account and, if you no longer wish your child to have such an account, you can revoke your consent at any time, by logging on to manage your account at att.com/cmpchoice. You may e-mail us at privacypolicy@att.com, call us at 800.495.1547 or write to us at AT&T Privacy Policy, Chief Privacy Office, 208 S. Akard, Room 1033, Dallas, TX 75202 with any questions or concerns you may have about our Children's Online Privacy Policy.

QUESTIONS ABOUT DATA PROTECTION AND SECURITY

  1. Do we sell your Personal Information? No. We do not sell your Personal Information to anyone, for any purpose. Period.
  2. How long do we keep your Personal Information? We keep your Personal Information as long as we need for business, tax or legal purposes. After that, we destroy it by making it unreadable or undecipherable.
  3. What safeguards does AT&T have in place? We've worked hard to protect your information. And we've established electronic and administrative safeguards designed to make the information we collect secure. Some examples of those safeguards include:
    • All of our employees are subject to the AT&T Code of Business Conduct (COBC) and certain state-mandated codes of conduct. Under the COBC, all employees must follow the laws, rules, regulations, court and/or administrative orders that apply to our business - including, specifically, the legal requirements and company policies surrounding the privacy of communications and the security and privacy of your records. We take this seriously, and any of our employees who fail to meet the standards we've set in the COBC are subject to disciplinary action. That includes dismissal.
    • We've implemented technology and security features and strict policy guidelines to safeguard the privacy of your Personal Information. Some examples are:
      • Maintaining and protecting the security of computer storage and network equipment, and using security procedures that require employee user names and passwords to access sensitive data;
      • Applying encryption or other appropriate security controls to protect Personal Information when stored or transmitted by us;
      • Limiting access to Personal Information to only those with jobs requiring such access; and
      • Requiring caller/online authentication before providing Account Information so that only you or someone who knows your Account Information will be able to access or change the information.
    • Although we strive to keep your Personal Information secure, no security measures are perfect, and we cannot guarantee that your Personal Information will never be disclosed in a manner inconsistent with this Policy (for example, as the result of unauthorized acts by third parties that violate the law or this Policy).
  4. Will you notify me in case of a security breach? Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations.
  5. Can I review and correct my Personal Information? Yes. We are happy to help you review and correct the Personal Information we have associated with your account and billing records. Please contact us.
  6. Have your privacy practices been certified? Yes, and we're very proud of it! TRUSTe has awarded us the TRUSTe Privacy Seal. As an independent third party, TRUSTe's mission is to accelerate online trust among consumers and organizations globally through its leading privacy Trustmark and innovative trust solutions. Our TRUSTe Privacy Seal signifies that TRUSTe has reviewed our Privacy Policy and practices for compliance with TRUSTe's program requirements. These include transparency, accountability and choice regarding the collection and use of your Personal Information. The TRUSTe program covers only information that is collected through our certified web sites.

QUESTIONS ABOUT FUTURE CHANGES

  1. What happens if there is a change in corporate ownership? Information about our customers and users, including Personal Information, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which customer and user records would be transferred to another entity as a result of such a proceeding.
  2. Will I be notified if there are changes to this policy? We may update this Privacy Policy as necessary to reflect changes we make and to satisfy legal requirements. We will post a prominent notice of material changes on our websites. We will provide you with other appropriate notice of important changes at least 30 days before the effective date.

YOUR CHOICES & CONTROLS

  1. You can choose not to receive some types of advertising online, on your satellite TV service or on your wireless device.
    • Opt-out of Relevant Advertising delivered by AT&T at att.com/internal/adchoices.
    • Opt-out of Online Behavioral Advertising provided by AT&T and other advertisers on your computer by clicking the "Advertising Choices" link at the bottom of our web pages.
    • Opt-out of interest-based advertising on att.net powered by Yahoo! by going to info.yahoo.com/privacy/us/yahoo/opt_out/targeting/details.
    • Opt-out of Online Behavioral Advertising from many other ad networks at www.networkadvertising.org/choices.
    • When you see online ads for AT&T products and services that display this icon, click and you will get information on how to opt-out.
    • To limit collection of data on web sites that may be used for advertising, go to att.com/cookietechnology for information on how to manage cookies, and other similar technologies on your computer.
  2. Do I have choices about receiving first party advertisements from AT&T? Because first party advertising is part of the service you receive when you visit our websites and use our mobile applications, we don't offer an opt-out for first party advertising.
  3. Can I choose not to receive other types of marketing from AT&T? We realize that unwanted marketing contacts can be a hassle and we've worked hard to meet the expectations of customers and potential customers who have expressed a desire to limit certain types of solicitation communications from us.
    • E-Mail: Every marketing e-mail we send contains instructions and a link that will allow you to stop additional marketing e-mails for that product or service type. You also can unsubscribe from AT&T marketing e-mails by going to att.com/remove.
    • Text Messages: Opt-out of AT&T marketing text message contacts by replying "stop" to any message.
    • AT&T Consumer Telemarketing: Ask to be removed from our consumer telemarketing lists by contacting us at one of the numbers at the end of this policy. You also can ask the AT&T representative to remove you from our telemarketing lists when you receive a marketing or promotional call from us.
    • AT&T Business Telemarketing: Where required by local laws and/or regulations, we honor requests to be removed from our telemarketing lists from business customers.
    • Federal Do Not Call: The FTC maintains a National Do Not Call Registry at donotcall.gov, and some states in the United States may maintain its own Do Not Call Registry. Putting your number on these Registries also may limit our AT&T telemarketing calls to that number.
    • Postal Mail: To review our Residential Do Not Mail Policy Statement and to limit postal mail solicitations, go to att.com/donotmail. You will still receive billing statements, legal notices, product updates and other similar correspondence, and you may still receive some promotional mailings.

    All of our practices are designed to satisfy state, provincial and federal legal requirements limiting marketing contacts. Those laws and regulations - such as the requirements governing the state and federal "Do Not Call" lists - generally permit companies to contact their own current and, in some cases, former customers, even when those customers are listed on the federal and state "Do Not Call" lists.

    Restricting our use of your CPNI will not eliminate all types of our marketing contacts.

  4. Can I choose to exclude my anonymous information from your External Marketing & Analytics and other similar reports? Yes. Go to att.com/cmpchoice to opt-out. This opt-out also applies to the sharing of your anonymous information with other companies for their use in creating marketing and analytics reports. Although this opt out does not apply to Metrics Reports, it will apply if we combine Metrics Report information with other customer information (like demographics) to create reports that we provide to our business customers or service suppliers.
  5. What is DNS Error Assist? When you mistype a web address, or the address is not working, DNS Error Assist provides an automated list list of similar pages - such as possibly the one you meant to type - for your consideration. The service is provided on your AT&T residential broadband connection, and you can opt-out at att.com/cmpchoice. You will get a standard "no results found" error message instead of the error-assist page.
  6. Are there any other opt-out choices I should know about? We may use services provided by analytics companies to obtain information about website performance and how you use our mobile applications and other products and services. Go to att.com/yourchoices for more information about the opt-outs made available by some of those vendors, and to make choices about participation.
  7. These Choices and Controls also are available at att.com/yourchoices.

HOW TO CONTACT US ABOUT THIS POLICY

We encourage you to contact us directly at either of these addresses below for any questions about this Privacy Policy.

For questions not related to privacy click on the "Contact Us" link at the bottom of any att.com page. You also can access your online account from the upper right hand corner of our home page at att.com for additional service options.

If you do not receive acknowledgment of your privacy inquiry or your inquiry is not addressed to your satisfaction, you may contact TRUSTe at feedback-form.truste.com/watchdog/request. TRUSTe will serve as a liaison to resolve your concerns.

You also have the option of filing a complaint with the FTC Bureau of Consumer Protection, at www.ftccomplaintassistant.gov/#crnt&panel1-1 or by calling toll-free 877.FTC.HELP (877.328.4357; TTY: 866.653.4261). Other rights and remedies also may be available to you under federal or other applicable laws.

Customer Proprietary Network Information (CPNI)

What is CPNI?

"CPNI" is information about your phone service from us. Your phone service could be a cell phone or any sort of home or business phone. The "information" is things like what kind of services you have, how you use them, or billing information. (Your telephone number, name and address are not considered CPNI.)

How is CPNI used and disclosed?

We do not sell, trade or share your CPNI with anyone outside of the AT&T family of companies* or our authorized agents, unless required by law (example: a court order).

We do use your CPNI internally, however. We may share information about our customers among the AT&T companies and our agents in order to offer you new or enhanced services. For example, we might offer a discount or promotion for Internet or TV services based on your CPNI.

How may I limit the use of my CPNI?

AT&T uses technology and security features, and strict policy guidelines with ourselves and our agents, to safeguard the privacy of CPNI. It is your right and our duty under federal law to protect the confidentiality of your CPNI.

If you don't want AT&T to use your CPNI internally for things like offers, here is what you can do:

For languages other than English and Spanish, please visit world.att.com.

If you choose to restrict our use of your CPNI, it won't affect any of your services. You can change your mind at any time about allowing (or not allowing) us to use your CPNI, and we'll honor your decision until you change it again. If you do restrict your CPNI use, you may still get marketing from us, but it won't be from using CPNI.

* The AT&T Family of Companies are those companies that provide voice, video and broadband-related products and/or services domestically and internationally, including the AT&T local and long distance companies, AT&T Corp., AT&T Mobility, DIRECTV, and other subsidiaries or affiliates of AT&T Inc. that provide, design, market, or sell these products and/or services.

Customer Service Contact Numbers

Customers of the following AT&T family of companies may contact us directly using the following:

How to use the U-verse remote control

Power key (U-verse Service)

Access the latest On Demand content

Record TV with one click

Go to Main Menu screen

Return to previous screen

Picture-in-Picture channel browsing

Return to Live TV

Go to Program Guide

Mute TV volume

Edit text on Search screen

Select video source on TV

Explore, entertain and interact with U-verse Apps

Choose your favorite channels and watch four at once

Content navigation

Jump forward and backward in set increments

Access the Options menu shortcuts

Onscreen navigation

Program details

View and manage DVR recordings

Change Channels/Page view within the Guide

Return to previous live TV channel

Numerical pad

Access Closed Caption menu

Access Self Support Application

Upgrade to the Point Anywhere RF Remote Control for even more convenience and cool features. Learn more at att.com/remotes.

Your remote can control your TV and an audio device like a sound bar

At the time of installation, your remote was set up to control your AT&T HD-ready receiver. The remote is also capable of controlling other devices, such as a TV, sound bar, or home theater system. You can access step-by-step instructions on how to program your TV or other devices by pressing the blue HELP button on your remote control and selecting Remote Control Setup.

Notes

Notes

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ATT102410735-13-Uverse-User-Guide-Accessible Adobe PDF Library 15.0

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