AT&T: Adding Voice and Internet Services
Adding Voice Service
Follow these steps to add voice service to your existing AT&T account.
Important! Activate your voice service within 5-7 days of your order date.
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Connect Phone to Gateway
Connect your phone to your Gateway's phone lines 1 & 2 port using a standard phone cord.
Diagram Description: A diagram shows a phone connected to a Gateway device via a phone cord. The Gateway has ports labeled 'ONT', 'USB', and 'Power'.
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Activate Phone Service
Call 877.377.0016 from the connected phone and follow the prompts.
Alternatively, go to att.net/uverse and enter your Account Number and Passcode.
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Set Up Voicemail
Dial *98 from your digital phone and follow the prompts.
After creating your voicemail PIN, set up your authentication code.
Reminder: Ensure you have a battery backup to stay connected during a power outage. Visit att.com/batterybackup for more information.
Manage your Phone and Voicemail features online at att.com/uvfeatures.
Adding Internet Service
Follow these steps to add internet service to your existing AT&T account.
Before You Begin
- Wait until 2 p.m. on your service activation date (found on your packing slip) to get started.
- Log in with your AT&T User ID and Password OR Account Number and 4-digit Passcode.
- Note: AT&T TV service (and recordings) won't work during this process.
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Power Down/Power Up Your AT&T TV Receivers and Gateway
Unplug the power cables from the back of the Gateway and all TV receivers.
Reconnect the power cable to the Gateway; wait 10 minutes for lights to turn solid green.
Diagram Description: A diagram shows a Gateway device with power and cable connections.
Important! Do not unplug the power cord or the green data cable during this time, as this can permanently damage the Wi-Fi Gateway.
Reconnect the power cables to the TV receivers.
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Connect to Your Gateway and Set Up Wi-Fi
On your computer/device, go to Wireless Network Settings, select your Wi-Fi Network Name (SSID), and enter the password from the yellow sticker on the Gateway.
If you already registered online, you should be good to go. If not, open your browser and follow the online instructions to complete registration.
Note: If registration doesn't start automatically, go to att.net/uverse.
Optional: Wired Internet Connection
Connect with an Ethernet cable from your computer to the yellow port on the Gateway.
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Download the AT&T Smart Home Manager App
Download the app from att.com/smarthomemanager.
Sign in with your AT&T User ID and Password and use Smart Home Manager to personalize your network name and password, then connect additional devices.
Diagram Description: A smartphone screen shows the AT&T Smart Home Manager app interface, indicating features like personalizing Wi-Fi name and password, inviting friends, customizing device names, and managing network performance.
AT&T Smart Home Manager gives you easy access to your home network info in one convenient spot.
- Personalize your Wi-Fi name and password
- Invite friends to join your network
- Customize your device names
- Manage network performance and signal strength
Note: Data rates may apply for app download and usage. AT&T Smart Home Manager is available to AT&T Internet service customers with a compatible AT&T Wi-Fi Gateway. Limited to home Wi-Fi network. Features may depend upon Gateway models.
Adding on to your existing service.
- ✓ Internet
- ✓ Voice
Having Trouble?
- Check your service activation date on your packing slip.
- You must activate your phone service within 5-7 days from your order date. Go to att.com/support or call 800.288.2020 and ask for technical support.
- For internet service, make sure you completed your online registration. If registration doesn't start automatically, go to att.net/uverse.
- Check all cables to ensure they're connected properly.
- Power down/power up: Unplug the Gateway power cord; plug it back in after 15 seconds. Wait for blinking indicator lights to turn solid green.
Manage Your Account 24/7
Download the myAT&T app at att.com/myattapp from your mobile device.
Spanish Language Note: ¿Hablas español? Para ver esta guía en español, visita att.com/guias y haz clic en la pestaña Internet. Desplázate hacia abajo a donde dice "Guías de Reemplazo" y elije (ATT183170955).
Accessibility Support
Alternate format guides:
- Braille or large print: call 800.288.2020 and request guide number ATT183170955
- Accessible-tagged PDF: visit att.com/userguides
Telephone equipment for visual and/or hearing impaired:
- Phone: 800.772.3140
- TTY: 800.651.5111 Compatible with any TTY/TDD devices with standard phone line
