AT&T Wi-Fi® Gateway Replacement

Self-Installation Guide

Get started

Total approximate installation time: 20 minutes

These instructions will guide you through the process of replacing your Wi-Fi Gateway.

In the box:

Wi-Fi Gateway (Front View)
Power Cord

1. Set up

Approximate time: 10 minutes

You will not have Internet service while you're replacing your Wi-Fi Gateway.

Unplug power cord from existing Wi-Fi Gateway. Stand new Wi-Fi Gateway side-by-side with existing Wi-Fi Gateway.
Transfer connections one at a time from the existing Wi-Fi Gateway to the new Wi-Fi Gateway (excluding the existing power cord).
Remove yellow power sticker covering the Power port of the new Wi-Fi Gateway. Connect the new power cord to the power port of the new Wi-Fi Gateway and into an electrical outlet.

Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary.

Diagram Description: Shows the back panel connections of an existing Wi-Fi Gateway and a new Wi-Fi Gateway. Ports labeled: POWER, ETHERNET, USB, BROADBAND 1, BROADBAND 2, PHONE 1, PHONE 2, SERVICE, DSL, RESET CABLE. Also shows a laptop connected via Ethernet cable to the new gateway, and the new power cord plugged into the gateway and an electrical outlet, with a wall jack connection.

2. Power up

Approximate time: 1-5 minutes

Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation.

When complete, the Service light will begin flashing, then turn solid green. If the Service light does not turn solid green or continues to blink after 5 minutes, see the 'Having trouble?' section.

Indicator Lights:

POWER
ETHERNET
WIRELESS
HOME PNA
PHONE 1
PHONE 2
USB
BROADBAND 1
BROADBAND 2
SERVICE

New Wi-Fi Gateway indicator lights on front panel. Lights may vary with setup.

3. Go Wi-Fi

Approximate time: 1-5 minutes

New Wi-Fi setup:

Option 1: Connect using PC

Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway.
Continue to B.

Option 2: Connect using smartphone/tablet

Establish a temporary connection using new Wi-Fi settings located on the yellow sticker on the new Wi-Fi Gateway.
Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter your Wi-Fi Password to connect to your network.
Continue to B.

B.

Open a browser and go to ufix.att.com/restore.
Log in to your AT&T account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen.
Follow the onscreen instructions to transfer the existing Wi-Fi settings.
Record existing Network Name and Wi-Fi Password on the separate yellow sticker from the kit. Place the new yellow sticker over your new Wi-Fi Gateway's yellow sticker.

NOTE: If Wi-Fi settings did not transfer or to use a new Wi-Fi Network Name and Password, refer to the 'Having trouble?' section.

NOTE: Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.

4. Easy Return

(Refer to return instructions in your kit)

Return your equipment at no cost to you within 21 days to avoid a $150 charge.
Take your original Wi-Fi Gateway and power cord to the nearest UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices.
UPS will scan your equipment, provide a receipt, pack, and ship the equipment to AT&T at no cost to you.

Having trouble?

No Internet service:

Check your connections: Cables usually make an audible click when secure.
Check Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet.
Check Service light on front of the Wi-Fi Gateway: If after 5 minutes, the light is red or off, power down the Wi-Fi Gateway by holding down the red reset button for 15 seconds.

Diagram Description: Shows the front view of a Wi-Fi Gateway with indicator lights for ETHERNET, WIRELESS, PHONE, and SERVICE. Also shows a back view with a RESET button.

If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps:

Use settings from new Wi-Fi Gateway yellow sticker.
Open your device's Wi-Fi connection settings, select your Wi-Fi Network Name, and enter your Wi-Fi Password to connect.
Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices.

Wi-Fi Network Name: ATTXXX

Wi-Fi Password: XXXXXXXXXX

For help, visit att.com/support

Wi-Fi Gateway Power light is amber: Don't worry. This is a normal part of the power-up sequence.

Additional assistance: Call 800.288.2020 and ask for “technical support”.

Additional information

Test your Internet connection speed

Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest.

Manage your account:

Available 24/7, download the myATT app at att.com/myattapp from your mobile device.

Repair center:

Phone: 800.246.8464

IPv6

AT&T supports IPv6 across our network, equipment and devices. Visit att.com/ipv6 for more information.

Accessibility Support:

Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number (ATT130300854-4) in an alternate format.
Additional accessibility support:
Telephone equipment for visual and/or hearing impaired: Phone: 877.902.6350 TTY: 800.772.2889
Repair Center: Phone: 800.246.8464 TTY: 800.397.3172
Accessible Tagged PDF: Visit att.com/userguides
Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line.

¿Hablas español?

Para ver esta guía (ATT130300854-4) en español, visita att.com/guias.

Need more help?

Visit att.com/support

Call us at 800.288.2020 and ask for “technical support.”

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