AT&T U-verse Starter Guide
Easy steps for getting the most from your AT&T U-verse TV, High Speed Internet, and Voice services.
Get answers 24/7 at att.com/uversesupport or call 1.800.288.2020
Your Important AT&T U-verse Information
For quick reference, record your important AT&T U-verse information here.
For your own security, if you need to record account passwords, write them down separately and keep them in a safe place.
General Information
| Customer name on account | |
| Account number | |
| AT&T U-verse primary member ID (online account access ID) | |
| VM PIN # and authentication code | |
| AT&T U-verse password hint | |
| Router password | |
| Tech's ID for promo code (P2R) |
Wireless (Residential) Gateway Information
| Manufacturer | |
| Wi-Fi Network Name (SSID) | |
| Wi-Fi Password (required for home Wi-Fi access) |
Your AT&T U-verse primary member ID allows you to manage your account online. You can view and pay your bill, enroll in paperless billing, sign up for AT&T AutoPay, upgrade your account, get updates regarding your AT&T U-verse service, and so much more.
We're always here to help: Visit att.com/uversesupport or call 1.800.288.2020 and say, "AT&T U-verse technical support." Please have your four-digit passcode available when calling.
Love your U-verse? Tell a friend, and you'll BOTH get up to $75 in gift cards when your friend orders AT&T U-verse TV, Internet, and phone. Learn more at att.com/refer.
Upgrade or add services anytime. Tune to channel 9910 AT&T Account Manager. Click att.com/uverse.
Your award-winning AT&T U-verse service was installed by: [Installer Name/Company]
AT&T U-verse TV
TV User Guide
This guide covers how to use the AT&T U-verse remote control and features:
- How to use the AT&T U-verse remote control
- Direct the show with your Total Home DVR®
- AT&T U-verse on your computer
- AT&T U-verse on your smartphone
- AT&T U-verse app for iPad®
- Find shows fast with Channel Shortcuts
- How to use Parental Controls
- Optimize your TV experience
- On Demand
- Pay Per View
- Interactive features for TV, Internet, and Voice
- AT&T U-verse TV Apps
- Explore, Entertain, and Interact with U-verse Enabled Apps
- Quick tips about your AT&T U-verse TV service
How to use the AT&T U-verse remote control
The remote control allows you to:
- Control devices with mode buttons (TV, DVD, AUX)
- Record TV with one click
- Replay the last few seconds of a program
- Go to the On Demand library
- Return to previous menu screen
- Go to main Menu screen
- PiP browsing
- Exit from a menu screen or return to live TV
- Mute the sound on your TV
- Edit text on the Search screen
- Fast-forward in set increments
- Go to recorded TV programs list
- Explore, entertain, and interact with U-verse Apps
- Navigate channels, menus, and screens
- Go to Program Info screen
- Go to Guide screen
- Change channel
- Return to previously viewed live TV channel
- Access the Options menu
Upgrade to the rechargeable Easy Find Remote Control or the Point Anywhere RF Remote Control for more convenience. Learn more at att.com/remotes.
Your remote can control up to four devices
Your remote can control your AT&T HD-ready receiver, TV, DVD player, stereo receiver, or home theater system. Program your remote by pressing MENU, navigating to Help, and selecting Remote Control Setup.
One DVR, one experience, any receiver
Your AT&T U-verse HD-ready receiver with Total Home DVR® allows you to:
- Record up to four shows at once on a single DVR and play back from any room.
- Schedule, update, or delete recordings from any room.
- Pause a recorded show in one room and pick it up in another.
- Pause and rewind live TV or recorded shows from any receiver.
- Set Parental Controls for U-verse Movies, Pay Per View, and live or recorded shows.
Note: BLUE CAPITAL LETTERS refer to buttons on the remote control.
Pause, fast-forward, and rewind live TV from any receiver
Your Total Home DVR stores up to 60 minutes of live TV. You can rewind live TV by pressing REW and freeze live TV for up to 60 minutes by pressing PAUSE (press PLAY to restart).
Record the program you're watching from any receiver
Press RECORD on your remote to begin recording. The Record light remains lit until recording stops. Press STOP to end recording at any time.
Schedule program or series recordings from the Guide
Press GUIDE, use UP/DOWN ARROWS to select a program. Press RECORD once for a single show, twice for a series, or three times to cancel.
Search for a show or series you want to record
Press MENU, select Live, then Search. Use ARROWS to highlight letters to spell the title or actor's name. Press OK after each letter. Use 123 for numbers. Highlight the desired show and press INFO to record.
Watch your recordings from any receiver
Press RECORDED TV, select Browse Recordings. Highlight a show, press OK, then select Play.
Now you can watch hit TV shows in more places
Take the AT&T U-verse experience to your computer, smartphone, or tablet with an extensive library of On Demand programs.
AT&T U-verse on your computer
- Watch Live Disney, ESPN, CNN, and more at home or on the go with Uverse.com.
- Watch over 300,000 TV shows, movies, sports, music, and more at no extra charge.
- View your TV listings and manage your DVR online.
To get started: 1. Visit Uverse.com. 2. Log on with your AT&T primary member ID (email address) and password.
AT&T U-verse on your smartphone or tablet
Use the free U-verse app to enjoy live TV channels or access thousands of hit TV shows On Demand. Manage your DVR, browse the guide, watch shows, and use your device as a remote control. Tablet users also get a free subscription to UGUIDE Magazine.
Link your smartphone or tablet to your TV and:
- Stream live TV, movies, sports, and family shows.
- Carry your show from room to room and watch on your mobile device.
- Turn your devices into extra TVs so everyone can watch what they want.
To get started: 1. Download the U-verse app from iTunes or Google Play. 2. Log on with your AT&T primary member ID (email address) and password.
Find shows fast with Channel Shortcuts
Browse channels by category. Access via MENU > Live > Channel Shortcuts, or from the Guide screen by pressing ENTER.
How to use Parental Controls
Restrict viewing by TV or movie rating, adult-only content, or rentals. Set a four-digit PIN via MENU > Options > Parental Locking.
Optimize your TV experience
Customize your Guide screen view, channels, language, sound settings, and more. Access Options via MENU > Options or while watching live TV by pressing ENTER.
On Demand
AT&T U-verse On Demand is like an entertainment superstore. Watch what you love, whenever you want. Features include:
- U-verse Movies: Huge selection, new releases, same-day-as-DVD titles.
- Free shows On Demand: Movies, kids' shows, sports, hit TV shows, all for free based on your subscription.
- Premium On Demand: Hit TV shows from providers like HBO®, STARZ®, and SHOWTIME®, based on your subscription.
- Subscription On Demand packages: Unlimited access to specialty programming for a low monthly fee.
Press On Demand on your remote to get started. Tune to Channel 200 for behind-the-scenes features and movie trailers.
Rent Movies On Demand with U-verse Movies
U-verse Movies offers the newest releases. Rentals are typically for 24-hour or up to three-day time frames. Many are available in HD.
To browse: 1. Press On Demand, select U-verse Movies, press OK. 2. Browse categories or All Movies. 3. Select a movie, press OK (enter PIN if needed), select Rent, press OK. 4. Confirm to begin.
Press INFO while browsing to see program details and rent.
Search by title or name
1. Press On Demand, select Search, press OK. 2. Use ARROWS to spell title/actor, press OK after each letter. 3. Highlight program, press OK. 4. Select Rent, press OK to confirm.
To return to live TV, press EXIT TO TV.
Watch On Demand programs
Rentals are available anytime during the rental period. To watch: 1. Press On Demand, select My Videos. 2. Select video, press OK. The show pauses automatically if you switch channels and can be resumed later.
On Demand billing: Rentals are added to your AT&T U-verse bill. They cannot be canceled after ordering.
Set limits on who can rent or watch On Demand shows
Use Parental Locking options. See "How to use Parental Controls" on page 8.
Money-saving Movie Coupons
Find coupons on Ch. 200 (SD)/Ch. 1200 (HD) or at uverseonline.att.net/uverse/movie-coupons. Enter the coupon code before purchasing.
On Demand categories
Includes Premium On Demand (if subscribed to packages like HBO®, STARZ®, SHOWTIME®), Free On Demand, and Subscription On Demand.
Help On Demand
Access help videos via On Demand. Press On Demand, select Help/Ayuda, choose Help in English or Ayuda en Espaol.
Pay Per View
Order one-time events up to 14 days in advance. Events are shown at scheduled times and cannot be canceled.
How to order: Use channel numbers 100-106 (SD) or 1102-1103 (HD). Press OK to select, then OK to rent (enter PIN if needed). Press EXIT TO TV to return.
Note: You cannot rewind Pay Per View events.
Pay Per View billing: Orders are automatically added to your AT&T U-verse bill.
Set limits on who can rent or watch Pay Per View
Use Parental locking options. Select Options > Parental Locking, enter PIN, and choose what to block.
Access your TV's interactive features
Use the Go Interactive button or MENU > Interactive > Interactive Apps.
Caller ID notifications on TV
See who's calling on your TV screen without changing the channel. Tune to Channel 9900 to manage this feature.
AT&T U-verse High Speed Internet
User Guide
Every networked computer can share the same connection on a Wi-Fi home network. For setting up devices, visit att.com/portforwarding.
att.net
Get breaking news, weather, sports, stock portfolios, daily games, and exclusive video entertainment. Watch videos and manage AT&T Services.
- Stay Connected: Access att.net mail from any computer/device. Integrate email services. Connect to Facebook friends and text message.
- Stay Informed: Get news, entertainment, finance, sports, lifestyle updates. Personalize with favorite teams and weather.
- Be Entertained: Watch TV shows, movies, sports, music videos online. Play games.
- Get Software & Tools: Instant Messenger, att.net Toolbar, settings restore tool, MyATT homepage access.
Stay safer online
Enhance your experience with add-ons:
- AT&T Parental Controls: Set time limits and control website/email/chat access.
- AT&T Pop-Up Catcher: Eliminates annoying pop-up ads.
- AT&T Internet Security Suite, powered by McAfee: Offers protection for shopping, surfing, socializing. Includes:
- Exclusive McAfee Active Protection™ Technology: Analyzes and blocks emerging threats.
- Vulnerability Scanner: Finds and seals holes in Windows and browsers.
- Real-time Antimalware: Blocks viruses, Trojans, spyware.
- Adaptive Two-Way Firewall: Prevents software exploitation.
- Malicious Ad Protection: Blocks cybercrime networks and malicious ads.
- McAfee SiteAdvisor®: Identifies safe websites.
- McAfee QuickClean™: Removes junk files.
- ENHANCED Digital Data Shredder: Destroys sensitive data.
- PC Tune-up: Removes unused applications and cached files.
Set up email on your home computer
Use client-based email (POP/SMTP) with software like Outlook Express. Required settings include:
- Email address: MemberID@att.net
- Incoming (POP): inbound.att.net
- Outgoing (SMTP): outbound.att.net (requires authentication)
- Incoming mail server: POP3, Port: 995 (Secure Connection SSL)
- Outgoing mail server: Port: 465 (Secure Connection SSL)
For more email support, visit att.com/esupport/email.jsp.
Access the entire national AT&T Wi-Fi Hot Spot network
Check email, surf, shop, and work on the go. For connection info, visit att.com/wifisupport.
Go "Wi-Fi" instructions: Locate your Wi-Fi Network Name (SSID) and Wi-Fi Password from your Starter Kit or Wireless Gateway. Configure your Wi-Fi network by going to your computer's "Wireless Network Settings," refreshing the list, selecting your SSID, and entering the Wi-Fi Password.
PC Health Check
A free diagnostic tool to assess PC health and connection settings. Visit pccheck.att.com.
What is your internet connection speed?
Use the AT&T Speed Test at att.com/speedtest.
Maximize your speed
Visit att.com/tips.
Assure reliable security for your Wi-Fi home network
The 10-digit Wi-Fi Password (Wireless Network Key) is needed to connect computers. WPA is the security technology used.
Location of your gateway's 10-digit Wireless Network Key code: Printed inside brackets on your residential/Wi-Fi Gateway. Also found on the side of your Wireless Gateway.
Mac® OS X users: May need to enter the "$" character for the Wireless Network Key. Visit att.com/wifisupport for Mac connection directions.
Connect more computers to your Wi-Fi home network
Connect via Ethernet cable or wirelessly with a wireless-enabled notebook or computer.
Note: You will need your 10-digit Wireless Network Key code. (See illustration above.)
If your PC does not have built-in wireless capability, install and configure your wireless adapter according to the manufacturer's instructions. Enter the Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key).
AT&T U-verse Voice
User Guide
Important information
AT&T U-verse Voice, including 911 dialing, requires battery backup power to function during an outage. It is compatible with many monitored home alarms and medical monitoring systems.
Manage Phone Features online at att.com/myatt. Click Home Phone, then "Manage Voice Features". Manage Voicemail Features via "Check Voicemail" and "Voicemail Settings".
How to manage or change Voicemail Settings
| Services | Description | Manage Online | How to Activate from Your Phone |
|---|---|---|---|
| Voicemail Setup | Instructs you on how to set up voicemail. | Go to Voicemail Settings | Dial *98 from your home phone, follow prompts. |
| Change PIN for voicemail | Allows changing your personal identification number (PIN). PIN must be 6-10 digits and not your phone number or mailbox number. | Go to Voicemail Settings | From home: Dial *98, press 4 to change PIN, follow prompts. From any touch-tone phone: Dial your U-verse number, press *, enter PIN, press 4, follow prompts. For forgotten PIN: Dial your U-verse number, press *, enter PIN. If incorrect, enter authentication code to reset. |
| Change Voicemail Greeting | Choose the greeting callers hear. | Go to Voicemail Settings | Dial *98 and follow prompts. |
| Integrate Wireless Voice Mail | Combines AT&T Wireless and U-verse Voicemail boxes. Add up to two wireless phone numbers to get all messages in one place. | Go to Voicemail Settings | Wizard guides integration. |
| Message Waiting Indicator on TV¹ | Shows a small window on TV when a new voicemail is waiting. | Go to Voicemail Settings | [Visual indicator on TV] |
| Set number of rings | Select how long the phone rings before forwarding to voicemail. | Go to Voicemail Settings | [Set number of rings] |
| Turn On, Off Voicemail notification | Controls call forwarding to your voice mailbox. When ON, all unanswered calls go to voicemail. When OFF, voicemail does not answer calls. | Go to Voicemail Settings | [Control call forwarding] |
| Turn Voicemail On or Off | Controls call forwarding to your voice mailbox. When ON, all unanswered calls go to voicemail. When OFF, voicemail does not answer calls. | Go to Voicemail Settings | [Control call forwarding] |
| Voicemail Access | Access your voice mailbox to retrieve messages. | Go to Voicemail Settings | From home: *98 or dial home phone number. Away from home: Dial home phone number, press *, enter PIN, press 1, follow prompts. |
¹Caller ID on TV requires subscription to U-verse TV and U-verse Voice.
How to manage or change Voice Features
| Services | Description | Manage Online | How to Activate from Your Phone |
|---|---|---|---|
| Anonymous Call Blocking | Rejects calls from callers who block Caller ID. Plays a message indicating anonymous calls are not accepted. | Go to Manage Voice Features | On: *77# Off: *87# |
| All Call Forwarding | Forwards all incoming calls to another number. | Go to Manage Voice Features | On: *72, enter forwarding number, press #. Off: *73#. |
| Busy Call Forwarding | Forwards calls when the line is busy. | Go to Manage Voice Features | On: *90, enter forwarding number, press #. Off: *91#. |
| Exclusive Call Forwarding | Forwards calls from a list of specific callers to an alternate phone number. | Go to Manage Voice Features | On: Activated online or dial *63. Off: Online or dial *83#. |
| No Answer Call Forwarding | Sends unanswered calls to voicemail or an alternate number. | Go to Manage Voice Features | On: *92, enter forwarding number, press #. |
| Safe Call Forwarding | Forwards calls if your main phone line has a service disruption. | Go to Manage Voice Features | On: *372, enter forwarding number, press #. Off: *373#. |
| Call Blocking | Prevents up to 20 phone numbers from ringing. Caller receives a message. | Go to Manage Voice Features | On: *60 and follow voice prompts. Off: *80#. |
| Call ID Blocking | Hides your name and number on outgoing calls. | Go to Manage Voice Features | On: *92, enter forwarding number, press #. |
| Caller ID Per Call Blocking | Blocks Caller ID display on a per-call basis. | Go to Manage Voice Features | On: *67 + dial number #. Off: *82 + dial number #. |
| Caller ID on TV¹ | Receive Caller ID notifications on your TV. A small window appears on screen. | Go to Manage Voice Features | On: Activated Online or dial *64. Off: *84#. |
| Call Screening | Accept calls only from select numbers. Other callers hear a message. Designate up to 20 numbers online at att.com/myatt. | Go to Manage Voice Features | [Designate numbers] |
| Call Trace | Traces the number of the last call received ($8 per call charge). Note: Only law enforcement officials have access to call records. | Go to Manage Voice Features | *57# |
| Three-way Calling | Add a third party to an existing conversation. | Go to Manage Voice Features | Flash + dial number + Flash. |
¹Caller ID on TV requires subscription to U-verse TV and U-verse Voice.
Create sub-account voice mailboxes online
Create up to eight sub-account mailboxes, each with a unique PIN and greeting.
- Go to att.com/myatt, select AT&T U-verse, log in.
- On the Account Overview page, click Home Phone.
- On the Home Phone Service page, click Manage Features.
- Go to the Voicemail Settings tab, select Voicemail Setup, and follow instructions.
Quick Resolution Guide
Troubleshoot & Resolve Tool
Use the Troubleshoot & Resolve tool available through myAT&T, online, or the mobile app for 24/7 assistance. It helps diagnose and resolve service issues.
Learn more at att.com/uversehelp.
Get help...3 ways:
- App available for download (iOS, Android, Windows Mobile).
- Online: att.com/ufix.
- On TV: Press MENU, select HELP, then Troubleshoot & Resolve.
AT&T U-verse TV Troubleshooting
Don't have picture or sound, but TV and receiver are both turned on?
1. Press TV on your remote. 2. Press TV/VIDEO to see TV programming.
If still having trouble, try resetting your TV receiver or residential/wireless gateway by unplugging it from the power outlet. Note: This will interrupt any recordings in progress.
- If trouble is with only one TV: Turn off the receiver, unplug it, wait at least two minutes, plug it back in, and turn it on.
- If trouble is with more than one TV, or with Internet or Voice service: Unplug the residential/Wi-Fi Gateway, wait at least two minutes, plug it back in, and wait up to 10 minutes for it to reset.
- Alternate reset: If supported, press the Reset button on the PSU (Power Supply Unit).
For more help, visit att.com/startuverse or call 1.800.288.2020.
Change your TV's screen resolution
1. Press MENU, select Options > System Options, press OK. 2. Select TV Screen Resolution (HD/SD), press OK. 3. Use ARROWS to select desired resolution (Standard Definition, Widescreen Standard Definition, 720p High Definition, or 1080i High Definition), press OK. 4. Select Continue, press OK to access Test Screen. 5. Select Start Test, press OK, and follow prompts to verify. Save format.
Program your remote to control up to four devices
Your remote can control your AT&T U-verse receiver, TV, DVD player, stereo receiver, or home theater system. Program devices by pressing and holding the mode key (TV, DVD, AUX) and ENTER key simultaneously. Search for the device by pressing SCAN/FF repeatedly until the device turns OFF. Press POWER to turn the device back on. Press ENTER to save programming.
For a video on programming your remote, visit att.com/uverseremote. For more info, visit att.com/userguides.
Change your TV's input selection to match its video source
If you can't see TV programs, try pressing the TV/VIDEO button to change inputs (Video 1, Video 2, Video 3). Ensure the input matches the source (receiver, DVD player). If issues persist, check device connections. Use HDMI for the highest quality video/audio. Component RCA cables (red/green/blue) are also supported for HD. Composite (yellow), S-Video, or Coaxial do not provide HD pictures.
Many TVs have auto-detection for connected equipment. If not, manually configure video input selection via the TV's menu.
Check device connections: Use HDMI to HDMI for the best connection. Component RCA cables are also an option. Ensure audio/video RCA inputs match.
Choose one of three easy ways to connect your AT&T U-verse receiver to your TV:
- HDMI: Provides digital and audio connection. Easiest if your TV has an HDMI input port.
- Color-coded component connectors: Use Pr, Pb, and Y cables for HD video. Red and white RCA connectors for audio.
- S-Video: Connects receiver to TV via S-Video cable. Use RCA cables or optical cable for audio.
Refer to your TV manufacturer's guide for specific issues.
Watch Help On Demand--tune to Channel 411
Access videos about customizing equipment, recording shows, using interactive features, and troubleshooting. Visit att.com/uversevideos.
Get fast, affordable tech support
AT&T ConnecTech® offers installation, setup, and tech support. Call 1.800.270.5103. Get a complimentary PC Health Check at pccheck.att.com.
Accessibility Support
Alternate formats (Large Print, Braille) available. Call 1.800.288.2020. For TTY/TDD users, call 1.800.536.8890 (Disabilities) or 1.800.397.3172 (Repair Center). Accessible Tagged PDF available at att.com/userguides.
More resources
For news, tips, and community discussions, visit AT&T's social media pages and forums:
- Facebook: facebook.com/uverse
- Twitter: twitter.com/att
- YouTube: youtube.com/att
- Community: att.com/uversecommunity
Visit Getting Started for online help!
Access step-by-step guidance and tips at att.com/startuverse.
Questions?
Update account information at att.com/myatt. Get answers 24/7 at att.com/uversesupport or chat live. Download the myAT&T app for troubleshooting tools.
Sign up for free paperless billing at att.com/paperless.
Remember to NEVER text and drive. Join the pledge at ItCanWait.com.
