HP Blackwire 8225 USB Wired Headset User Guide
Summary
This guide provides end-user, task-based information for the featured product.
Legal Information
Copyright and License
© 2025, HP Development Company, L.P. The information reflected here is subject to change without prior notice. The sole warranties for HP products and services are set forth in the express warranties accompanying such products and services. No information contained in this document should be interpreted as an additional warranty. HP shall not be liable for technical or editorial errors or omissions in this document.
Trademark Credits
All third-party registered trademarks are the property of their respective owners.
Privacy Policy
HP complies with applicable privacy and data protection laws and regulations. HP products and services process customer data in accordance with HP's Privacy Policy. We recommend consulting HP's Privacy Statement.
Open Source Software Used in This Product
This product contains open source software. HP's open source software may be received up to three (3) years after the distribution date of the applicable product or software, at a price not to exceed HP's cost of shipping or distributing the software. To receive information about the software, as well as the source code of the open source software used in this product, contact HP by email at ipgoopensourceinfo@hp.com.
General Description
This section describes the headset and its indicators.
Headset Overview
The headset features an inline control unit on the cable and a USB connector. The inline controls include a [call button], [volume up button], [volume down button], and [mute button]. There is also an [ANC switch] for Active Noise Cancellation. The headset connects via a USB-A or USB-C port.
Table 1-1 Standard LED Indicators and Functions
| Icons | Controls on Cable | LED Indicators | Meaning |
|---|---|---|---|
| [call button] | Solid green | Incoming call | |
| Flashing green | Call in progress | ||
| Slow flashing green | Call on hold | ||
| + | [volume up button] | Increases listening volume | |
| - | [volume down button] | Decreases listening volume | |
| [mute button] | Solid red | Headset in Mute mode | |
| ANC | Active Noise Cancellation | Active Noise Cancellation |
Table 1-2 Standard Microsoft Teams LED Indicators and Functions
| Icons | Controls on Cable | LED Indicators | Meaning |
|---|---|---|---|
| [call button] | Solid purple | Headset connected. Connected with Microsoft Teams. | |
| 3 flashes of purple | Error connecting to Microsoft Teams | ||
| Flashing blue | Incoming call | ||
| Solid blue | Call in progress | ||
| Slow flashing blue | Call on hold |
Table 1-2 Standard Microsoft Teams LED Indicators and Functions* (Continued)
| Icons | Controls on Cable | LED Indicators | Meaning |
|---|---|---|---|
| [call button] | Pulsing purple light | Microsoft Teams notification | |
| + | [volume up button] | Increases listening volume | |
| - | [volume down button] | Decreases listening volume | |
| [mute button] | Solid red | Headset in Mute mode | |
| ANC | Active Noise Cancellation | Active Noise Cancellation |
NOTE: * Requires the Microsoft Teams variant and application.
Configuration and Software
Power and Configuration
Turn on the headset by connecting it to your computer or a mobile device using the USB-A or USB-C connector.
Software Download
Download the Poly Lens application to get the most out of your device. For call control features (answer/end call and mute), some softphones require the Poly software to be installed.
NOTE: Administrator permissions may be required to download the desktop application. If you do not have administrator permissions, contact your system administrator.
Download the Poly Lens Desktop application at hp.com/lens-app.
Table 2-1 Poly Lens Compatible Features
| Feature | Poly Lens Desktop |
|---|---|
| Configure call control for softphones | [check mark] |
| Modify headset language | [check mark] |
| Activate features | [check mark] |
| Select preferred equalizer settings | [check mark] |
| Battery meter | [check mark] |
| Update device firmware | [check mark] |
| Manage notifications and alerts | [check mark] |
| Schedule health and wellness reminders | [check mark] |
| Consult user guide | [check mark] |
| FindMyHeadset | [check mark] |
Updating Your Poly Device
Keep your firmware and software updated to improve performance and add new features to your Poly device. Update your device using Poly Lens. To complete the download, visit hp.com/lens-app.
Adjustment
Adjusting the Headband
Extend or shorten the band until it fits comfortably. The foam ear cushions should rest comfortably in the center of your ears.
Microphone Boom Placement
The headset's microphone boom can be positioned on the left or right side. Rotate the boom to align it with your mouth.
[Warning] CAUTION: To avoid breaking the boom, do not rotate it more than 180°.
Adjusting the Microphone Boom
Adjust the microphone boom for optimal audio quality on calls. Carefully bend the boom inward or outward so it is approximately two finger-widths from the corner of your lips.
Daily Use
Making/Receiving/Ending Calls
The headset's call control is a software feature that depends on a compatible softphone. If you do not have Poly Lens installed or a compatible softphone, press the headset's call button first, then answer, end, or make the call using the softphone application.
Answering or Ending a Call
Tap the call button or use the softphone.
Making a Call
Use the softphone to make a call. Dial the number using the softphone application.
Last Number Dialed
Redial the last number dialed. If you are not on an active call, double-tap the call button to redial the last number.
On Hold
To put a call on hold, press and hold the [mute button] until you hear an audio or voice cue.
Volume
Listening Volume
Adjust the headset volume using the inline controller. Press the [plus button] to increase or the [minus button] to decrease the volume.
Adjusting Microphone Volume (Softphone)
Make a test softphone call and adjust the device and PC sound volume accordingly.
Mute
Mute the headset during a call to prevent others from hearing you. During an active call, press the inline controller's mute button. To deactivate Mute, press the Mute button again.
ANC
Active Noise Cancellation (ANC) reduces external noise and improves sound and music quality. Slide the ANC switch to choose:
- Low: Recommended for office use
- High: Recommended for noisy environments
In-Use Indicator
The headset's LED indicators flash red to inform others that you are on a call. Manage settings in the Poly Lens desktop application.
Troubleshooting
Find solutions to improve your headset experience.
| Problem | Solution |
|---|---|
| I cannot hear the other person. |
|
| The other person cannot hear me. |
|
| The headset sound is distorted. | Lower the softphone listening volume until the distortion disappears. |
| There is an echo in the headset. | Adjust the headset volume. |
| When I use the headset with a softphone, the call control and mute buttons do not work. |
|
| My other headsets used for listening to music no longer work. | The headset will be set as the default audio device in Windows. Use the sound settings in the control panel or sound preferences to change the audio device. |
| My phone does not detect the headset during a call or while listening to music. | When on a call or listening to music, ensure audio is routed to your desired headset. Access settings and verify it is the default device. |
Safety Warnings
Safety Instructions
To reduce the risk of fire, electric shock, and personal or material damage, read the operating instructions and the following safety instructions before using your HP product. Storage, operating, and charging temperature between 10°C and 40°C (50°F and 104°F).
- Use only HP accessories and products designed for use with this product.
- If you experience skin irritation after using this product, discontinue use and contact HP.
- CHILDREN. Do not allow children to play with the product; small parts can cause choking.
- Do not disassemble the product, as you could be exposed to dangerous voltage or other risks. If the product is reassembled incorrectly, an electric shock or fire could occur during use.
- If the product overheats, or if its casing, cable, or plug is damaged, stop using the product and contact HP.
- Exposure to high volume levels or excessive sound pressure can temporarily or permanently damage hearing. While there is no single volume setting appropriate for everyone, you should always use the headset at a moderate volume and avoid prolonged exposure to high volume levels. The higher the volume, the sooner hearing capacity will be affected. You may experience different volume levels when using the headset(s) with different devices. The type of device you are using and its settings can affect the sound level. If you experience any hearing discomfort, stop using the device with this headset and have your hearing checked by a doctor. To protect your hearing, some experts recommend the following:
- Lower the volume control before placing the headset in your ear and use it at the lowest possible volume.
- Do not turn up the volume to override loud ambient noise. Whenever possible, use the headset in a quiet environment with little background noise.
- Reduce the time you use the headset at high volume levels.
- Lower the volume if the headset sound prevents you from hearing people speaking near you.
If you use the headset while driving, consult local laws regarding mobile phone and headset use, and remember to maintain attention and drive safely. If you use a headset that covers both ears, you will not be able to hear other sounds, and in most regions, its use while driving a motor vehicle or riding a bicycle is illegal and can be dangerous to you and others.
If the product includes button/replaceable earbuds, install and use them according to the supplied instructions. Do not force button/replaceable earbuds into the ear canal. Consult your doctor if they become lodged in the ear canal.
Plug the AC adapter or charger into a nearby outlet that is easily accessible.
Wireless Product Battery Warnings
- If the product has a non-replaceable battery, do not attempt to open the product or remove the battery, as you could suffer injuries and/or damage the product. If the product has a replaceable battery, use only the type of battery provided by HP. Remove dead batteries immediately.
- Replace the rechargeable battery after 3 years or after 300 charge cycles, whichever comes first.
- Do not dispose of the product or battery in fire or near a heat source above 40°C (104°F).
- Do not expose the battery to extremely high temperatures. It could cause an explosion or leakage of flammable liquid or gas.
- Do not open, deform, or damage the battery. It may contain corrosive materials that can cause eye and skin damage and that, if ingested, can be toxic.
- Never put the battery in your mouth. If swallowed, contact a doctor or poison control center.
- Swallowing the battery can cause burns, perforation of soft tissues, and death. Severe burns can occur within 2 hours of ingestion.
- Always keep batteries out of reach of children.
- Do not allow batteries or their holder to come into contact with metal objects such as keys or coins.
- RECYCLE: Recycle the product battery or dispose of it properly. Contact your nearest recycling center to remove and dispose of the battery.
Use only the charger supplied by HP to charge the product and follow the supplied instructions. Alternatively, if the headset is designed to be charged with a mobile phone charger, use only mobile phone chargers approved and provided by the mobile phone manufacturer. Do not use the charger for other purposes. Ensure the voltage matches the power supply you intend to use.
Support
Need more help?
Visit support.hp.com/poly
HP Inc.
1501 Page Mill Road
Palo Alto, CA 94304, U.S.A.
650-857-1501
HP REG 23010, 08028
Barcelona, Spain
HP Inc UK Ltd
Regulatory Enquiries, Earley West
300 Thames Valley Park Drive
Reading, RG6 1PT
United Kingdom
Taiwan HP Information Technology Co., Ltd.
No. 66, Jingmao 2nd Rd., Nangang District, Taipei City, Taiwan
Phone: 02-37899900
Regulatory Model Numbers (RMN)
BW8225 USB-A, BW8225 USB-C, BW8225-M USB-A, BW8225-M USB-C
