Hiseeu TVI Wired Security Camera System Quick Guide

Customer Support

For customer support, Hiseeu can be reached via:

• Amazon: Love@Hiseeu.com
• Aliexpress: Support@Hiseeu.com
• Web: www.hiseeu.com
• Tel: +1 917 688 2228 / +1 855 66 009 99

Thank You from Hiseeu Team

Hiseeu Team expresses gratitude for choosing their products and hopes for a positive experience. For any difficulties during system operation, customers are encouraged to contact Hiseeu for assistance.

Customers satisfied with the product are invited to share their experience on Amazon, as positive feedback is highly valued.

If products do not meet expectations, customers should contact Hiseeu for support. Before returning an item to Amazon for security concerns, it is recommended to restore the system to factory settings (referring to Page 26 of the original manual) to erase personal information such as video footage, snapshots, and email accounts.

Hiseeu appreciates customer trust and support, striving to provide the best service.

Hiseeu also offers a free extra camera to customers who purchased from them. Customers can contact Hiseeu to redeem this gift.

• Website: www.hiseeu.com
• E-mail: Love@Hiseeu.com
• Tel: +1 917 688 2228 / +1 855 66 009 99
• Skype: Johnny@Hiseeu.com

Applicable Models

This manual applies to the following Hiseeu models. Some models may not be listed.

Main Camera Systems

Some models might not be listed.

Compatible Cameras and XVRs

Some models might not be listed.

Customers can email Love@Hiseeu.com for a free additional camera or BNC Cable.

Safety Caution

• Read this user manual carefully to ensure correct and safe device usage. This manual is suitable for many models.
• All examples and pictures are for reference purposes only. Technical inaccuracies or printing errors may occur. Updates will be added to new versions without notice. Contents are subject to change without notice.
• Operate this device only from the power source indicated on its marking label. Verify power voltage before use. Remove cables from the power source if the device will not be used for a long period.
• Use the device within the required safety power range to prevent power supply short circuits and device malfunction.
• Shut down the device using the navigation menu or power switch; do not directly unplug the power. Sudden power failure may cause device damage and data loss.
• Do not install this device near heat sources such as radiators, heat registers, stoves, or other heat-producing devices.
• Do not install this device near water. Clean only with a dry cloth.
• Do not block ventilation openings; ensure proper ventilation around the machine.
• Do not power off the device during normal recording conditions.
• This machine is for indoor use only. Do not expose it to rain or moist environments. If any solid or liquid enters the machine's case, immediately turn off the device and have it checked by a qualified technician.
• Do not attempt to repair the device yourself without technical aid or approval.
• This product involves content from Microsoft, Apple, and Google. Pictures and screenshots in this manual are for explaining product usage only. Trademarks, logos, and intellectual properties related to Microsoft, Apple, and Google belong to their respective companies.

Camera Diagrams

Bullet Camera

A bullet camera with two cables extending from its rear. One cable is for DC In (power input), and the other is for BNC Video Output.

Dome Camera

A dome camera with two cables extending from its rear. One cable is for DC In (power input), and the other is for BNC Video Output.

PT Mini Camera

A PT (Pan/Tilt) mini camera with two cables extending from its rear. One cable is for DC In (power input), and the other is for BNC Video Output.

Power Cable Splitter

A cable splitter with one female connector on one end and multiple male connectors on the other end, designed to distribute power.

BNC Cable

A BNC cable with a female power connector and a video connector on one end, and a male power connector and a video connector on the other end, used for connecting cameras to the XVR.

XVR Diagram

Type 1: 8 Ports TVI XVR

An illustration of an 8-port XVR (eXtreme Video Recorder) with connections for 8 cameras (BNC inputs), a monitor (HDMI/VGA), a mouse (USB), network (Ethernet), audio input/output, and power input. Cameras are shown connected to the BNC inputs.

Type 2: 16 Ports TVI XVR

An illustration of a 16-port XVR with connections for 16 cameras (BNC inputs), a monitor (HDMI/VGA), a mouse (USB), network (Ethernet), audio input/output, and power input. Cameras are shown connected to the BNC inputs.

System Connections

Do not fix the TVI camera before you can view the image on the monitor and confirm the ideal installation position.

1. Power XVR: Plug a power adapter into the XVR and an electrical socket to power on the XVR.
2. Connect Monitor: Connect a monitor to the HD Output or VGA Output on the XVR using an HDMI cable or VGA cable (not included).
3. Connect Ethernet: Connect an Ethernet cable from the XVR to your router.
4. Connect Camera to BNC Cable: Connect the TVI camera with the BNC Cable.
5. Connect BNC Cable to XVR and Power Splitter: Connect the blue video connector of the BNC cable to the BNC Video Input on the XVR. Connect the red power connector of the BNC cable to the male connector of the power cable splitter.
6. Power Camera: Connect the female connector of the power cable splitter with another power adapter. Then, plug this power adapter into an electrical socket to power on the camera.

Start Up Your Device

To start your device, ensure the power supply is plugged into an electrical outlet. It is highly recommended to use an Uninterruptible Power Supply (UPS) with the device.

1. Select a Language

Upon startup, a language selection screen will appear. Available languages include: English, Français, Español, Deutsch, ไทย (Thai), العربية (Arabic), Italiano, Türkçe (Turkish), Magyar (Hungarian), and tiếng Việt (Vietnamese). Select your preferred language and click 'OK'.

2. Login

The default username is 'admin', and the default password is '123456'. After logging in with the default password, you will be required to set a strong password for security reasons. A system message will prompt: "Enhanced password mode has been enabled. Please set a strong password first."

3. Set a New Password

Old Password: 123456
New Password: Create a new password (recommended to include numbers, letters, and special characters).
Confirm: Input the new password again.
Email: It is recommended to enter your email address for password reset in case you forget it in the future.

4. Set Pattern

Set an unlock pattern for the XVR for easier local access, eliminating the need to type the password every time. Draw the unlock pattern and confirm it.

System Wizard

After the device starts up, a wizard will guide you through initial settings, including date and time, network settings, HDD initializing, and IP camera detection. If manual setup is preferred, click "Exit".

Date and Time

The wizard allows configuration of Time Zone (e.g., UTC-08:00 Pacific Standard Time), Date Format (e.g., YYYY-MM-DD), Time Format (e.g., 24-hour), and System Time.

Network Setting

• The XVR system can function without internet for basic features like local live view, playback, and backup.
• Internet connection is only necessary for remote access to the XVR from a mobile app or PC client.
• The XVR should be hard-wired to the router via a network cable (not wirelessly).

1. Enable DHCP

Navigate to Network > Basic > TCP/IP. Enable "DHCP" so the XVR automatically obtains an IP address after connecting to the router.

2. Enable P2P for Remote View

Navigate to Network > P2P. Enable "P2P". The server address is www.star4live.com. The Register Code and Device Status will be displayed. If the Device Status is "Network connected...", the device is online and ready for remote view. Refer to the "Setup on Mobile APP Guard Viewer" section (Page 27 of the original manual). If the status is "Offline", check the network connection first. If problems persist, contact Hiseeu at Love@Hiseeu.com. Scan the QR code with the app to add the device.

Live View

The live view displays feeds from connected cameras. If a camera is offline, it will show "Offline camera (Network disconnected)". Right-click the mouse to bring up the menu, then click on "Menu" to navigate to the system control panel.

Icon Explanation

The XVR interface uses various icons to represent functions:

• PTZ control ⮩ Pan/Tilt/Zoom control
• Manual Recording ⮩ Start/stop manual recording
• Instant Playback ⮩ Playback recent footage
• Digital Zoom ⮩ Zoom in/out digitally
• Image Config ⮩ Configure image settings
• Snapshot ⮩ Take a still image snapshot
• OSD (On Screen Display) ⮩ Toggle on-screen display
• Audio On/Off ⮩ Toggle audio
• Camera Details ⮩ View camera information

Menu Bar Icons:

• Menu ⮩ Access main menu
• Multi-Window ⮩ Switch to multi-camera view
• Previous Screen ⮩ Go to previous screen
• Next Screen ⮩ Go to next screen
• Start Sequence ⮩ Start sequence viewing
• Playback ⮩ Access playback functions

Status Bar Icons:

• Camera Info ⮩ Display camera information
• Alarm Status ⮩ Show alarm status
• Network Status ⮩ Display network connection status
• Date & Time ⮩ Show current date and time
• Lock/Hide Tool Bar ⮩ Lock or hide the toolbar

Recording Indicators:

• Motion Detected ⮩ Indicates motion detection activity
• Recording ⮩ Indicates active recording

Common Alarm Configuration

Motion Detection

Motion detection identifies object movement within a specified rectangular area over a period. You need to set a detection area and sensitivity for the camera to determine when to report a motion detection alarm.

1. Navigate to Alarm > Motion > Enable.
2. Left-click and drag the mouse in the camera preview image to customize the detection area.

Smart Motion Detection

Smart Motion Detection detects motor vehicles, non-motor vehicles, and pedestrians within a configured area.

1. Navigate to Alarm > Smart Motion Detection.
2. Enable the feature.
3. Click the "draw" icon (a square with a pen) to define the alarm area (maximum 4 points; double-click to finish). To delete an area, click the "trash can" icon.

You can enable or disable "Motor Vehicle" or "Pedestrian" detection as needed. The sensitivity is adjustable.

Privacy Mask

In certain situations, you may need to set a mask area on the camera image to protect privacy, such as the keyboard of an ATM machine. If the camera's position changes, the Privacy Mask will not adjust automatically; you must reset the area.

1. Navigate to Camera > Privacy Mask.
2. Click the "draw" icon (a square with a pen) to define the privacy area. To delete an area, click the "trash can" icon.

VCA Behavior Search

"Behavior Search" allows you to search VCA (Video Content Analytics) data, including Smart Motion Detection events (Motor Vehicle, Pedestrian). You must set and save VCA configurations before using "Behavior Search".

1. Click on VCA > Behavior Search.
2. Select camera(s), set a search period, and choose a search type and target type, then click "Search".
3. View search results in a chart or table. Backup search results (images and recordings) as needed. To view videos recorded when behavior was detected (approximately 10 seconds before and after), click the play button.

Recording Setting

Before setting up a recording plan, ensure the hard drive is functioning properly. Navigate to Storage > Hard Disk. The status should be "Normal" and the property should be "Read/Write".

Regular Recording

The system is set up for 24/7 continuous recording by default. If motion detection recording is enabled, the recording type will be highlighted during video playback on the XVR.

Recording Type Legend:

• Normal: Normal Recording
• Event: Smart Event Recording (VCA)
• Motion: Motion Detection Recording
• Alarm: Alarm Recording (For alarm input device, not supported)
• M and A: Motion and Alarm Recording
• Mor A: Motion or Alarm Recording

Motion Detection Recording

Motion Detection recording will only activate when a moving object is detected. You can set up a record plan for each camera individually.

1. Select the camera.
2. Left-click the mouse to highlight "Motion".
3. Left-click and hold the mouse to draw the detection time period on the schedule grid.

Smart Motion Detection Recording

Event recording will only activate when VCA and Smart Motion Detection are triggered. You can set up a record plan for each camera individually.

1. Select the camera.
2. Left-click the mouse to highlight "Event".
3. Left-click and hold the mouse to draw the detection time period on the schedule grid.

Playback

Common Playback

1. Instant Playback: On each camera's live view window, click the "play" icon (a triangle) to play back video from the recent 5 minutes.
2. Access Playback Menu: Right-click the mouse from the XVR home screen and click on "Playback".
3. Select Date and Camera: Select the desired date from the calendar. Select the camera(s) (maximum 4 channels supported for simultaneous playback).

VCA Smart Motion Detection Playback

Click on "Video Retrieval" in the playback interface to more effectively playback video based on VCA events.

Playback Control Icons:

• 1. External File
• 2. Start Clipping
• 3. File Management
• 4. Snapshot
• 5. Rewind 30s
• 6. Forward 30s
• 7. Reverse
• 8. Stop
• 9. Play/Pause
• 10. Speed Down
• 11. Speed Up
• 12. Forward by Frame
• 13. HD: High Definition
• 14. Full Screen
• 15. Exit

Backup Video to USB Device

Before You Start

• Ensure the XVR's Hard Disk is working properly.
• Ensure the corresponding recording plan was set up.
• Use "VLC" player to play backup files.

1. Insert a USB disk into the XVR USB port. Navigate to Backup > Recording.
2. Select the Camera, time period, and recording type as needed. Click "Search".
3. Click the "play" icon (a triangle) to preview the footage. Select the desired file(s) and click "Backup" to transfer the video to the USB device.

Pan/Tilt Function

(CAUTIONS: Only Hiseeu PT Mini Cameras support Pan/Tilt function)

Right-click your mouse to navigate to Camera > PTZ. Control the camera by clicking the icons shown in the interface. The PTZ configuration includes options for Preset Name, Preset Patrol, Zoom, Focus, and Iris.

Note: Hiseeu PT Mini Cameras support one-way radio on the TVI model. To change the Camera Model to "TVI", refer to the video about changing camera "VIDEO SETTING" to "TVI". A QR code is provided in the original manual that links to this instructional video. The QR code is a square pattern of black and white modules, which encodes information for accessing the video tutorial on how to change the camera's video setting to TVI mode.

Reset XVR Password

Modify XVR Password

If you know your current password and only wish to change it:

1. Navigate to System > User.
2. Click the "edit" icon (a pencil) next to the user whose password you wish to change.
3. Input your current password to confirm, then set the new password.

Retrieve XVR Password

If you forget your current password:

1. In the system login interface, click on "Forget Pattern" > "Forget Password".
2. If a reserved email was set previously, use that email address to register a "Guard Viewer" APP account. Navigate to Me > General > Forget Device Password within the app. Scan the QR code displayed on the XVR screen to obtain the security code for password reset.

Restore to Factory Settings

If the XVR system is not working properly, you can restore it to factory default settings.

1. Navigate to Maintenance > Restore > Factory Default.