Hiseeu PoE Security Camera System

Customer Service

Amazon: Love@Hiseeu.com

Aliexpress: Support@Hiseeu.com

Web: www.hiseeu.com

Tel: +1 917 688 2228

※ Any questions during operating our system, please feel free to contact us.

Thank You!

Greeting from Hiseeu Team! Thank you for choosing our products and hope everything going well with you and your family. On behalf of all colleagues in Hiseeu, we sincerely appreciate your trust and support.

If you are satisfied with our product, please take a moment to share your experience on Amazon. Your positive feedback means a lot to us and can encourage us to go further.

Before Return:

If unfortunately, our products didn't meet your expectation, please contact us before returning to Amazon. We promise to give you the best solution.

For your security concerns, please restore factory settings before returning. It will erase your personal information (Password, footage, email, etc.). Refer to page 31.

We would like to hear from you! Please do not hesitate to contact us if you have any questions.

Thanks again and wish you all the best.

Yours Sincerely,
All staff in Hiseeu
Tel: 917 688 2228
Email: Love@Hiseeu.com

Applicable Models

This manual is applicable to the models listed in the following tables.

System Models:

Additional Camera and NVR Components:

*Please Email us at Love@Hiseeu.com for Free additional camera or Ethernet Cord.

Contents

1. System Connection
2. Start Live View
   1. System Wizard
   2. System Login
   3. Reset Password
   4. Setup Video Recording
   5. Video Playback
   6. Video Backup
   7. Rename The Camera
3. Access via Mobile App
   1. Internet Connection
   2. Download and Register an App Account
4. Access via PC Client
5. Setup Motion Detection
   1. Enable Human Detection
   2. Enable Audible Warning
   3. Customize Arming Setting
   4. Turn on/off Face Detection
   5. Turn on/off Camera Spotlight
6. Add New Camera to NVR
7. Restore to Factory Setting

Package Contents

• 8 Channel NVR: The central recording unit.
• PoE Camera: Security camera unit.
• CAT5e Ethernet Cable (with RJ 45 Waterproof Connector): For connecting cameras to the NVR.
• Wired Mouse: For system navigation and control.
• Power Adapter for NVR: To power the NVR.
• Ethernet Cable: For network connection.
• HDMI Cable: For connecting the NVR to a monitor.
• Screw (For Hard Drive): Mounting screws.
• Screw Sets (For Camera): Mounting hardware for cameras.

※ If there is any part missing or damaged, please contact Hiseeu Customer support.

Products Review

NVR Details

Type I: Stand-alone NVR

Diagram of a stand-alone NVR showing ports: PoE Port, ON/OFF button, DC In, Network Port, HDMI Output, USB Port, VGA Output, Audio Output.

Type II: Combo NVR

Diagram of a combo NVR with an integrated screen, showing ports: Network Port, ON/OFF button, PoE Port, DC In, Audio Output, HDMI Output (Screen Duplicate), USB Port.

Camera Details

Type I: Bullet

Diagram of a bullet camera showing: IR LEDs, HD Lens, Photocell, Installation Hole, Stand, DC In port, PoE Port.

Type II: Dome

Diagram of a dome camera showing: IR LEDs, HD Lens, Photocell, DC In port, PoE Port.

1 System Connection

Before you start:

1. Please test the camera before installation.
2. Free mobile APP "XMeye Pro", can be downloaded from “APP Store” or "Google Play".
3. PC Client Download Link:
   • Windows: https://download.xm030.cn/d/MDAwMDE0OTM=
   • Mac: https://download.xm030.cn/d/MDAwMDA2NDA=

Steps:

1. Connect Cameras to NVR box by CAT5e Ethernet Cable provided. The system is PoE (Power over Ethernet). The camera only needs to be connected to NVR by the Ethernet cord provided. No need for an additional power supply.

   Diagram showing multiple cameras connected via Ethernet cables to an NVR unit.

2. After routing and connecting the cables, use the waterproof tapes to wrap up the cables. Connected cables and spare cables both should be wrapped up as the figures below.

   Two images showing properly wrapped cable connections.

3. Connect NVR box to monitor by HDMI cable provided.

   Diagram showing an NVR connected to a monitor via an HDMI cable.

   Please ensure the monitor resolution is above 1080P, otherwise it will not working properly.

   If the Hiseeu Logo pops up, then goes black, please right-click and hold the mouse for over 10 seconds; the NVR will auto reboot with the lowest resolution (1024×768).

4. Connect NVR's mouse, and power on the NVR with the original power adapter. Ensure the connection is secured, then turn on the NVR by pressing the switch button.

   Diagram showing NVR connected to a mouse and power adapter, with the power button highlighted.

5. Hook NVR box to Network by Ethernet cable provided.

   Diagram showing NVR connected to a router via an Ethernet cable.

   Tips:

   • a. The system can work without internet if you only need local monitoring.
   • b. Internet is only necessary if you want to remote access the system from APP or PC Client. Please connect the NVR box to the internet by the network cable provided.

2 Start Live View

2.1 System Wizard

1. Setup system according to prompts. Or hit "No more hints" to exit the system wizard.

Screenshot of the "Startup Wizard" interface with options to click "Next" or "Cancel", and a checkbox for "No more hints".

2.2 System Login

1. In the first time login, the system will generate a random user name and password. We highly recommend clicking on "Modify Pwd" to create your own user name and password for your security concern.

Screenshot of the "SYSTEM LOGIN" interface showing fields for User Name and Password, with a "Login" and "Cancel" button. Below it, a "Password Modify" interface is shown.

2. Set up "Safety Question" and enable password retrieve via APP.

Screenshot of the "Safety Question" setup interface, asking for Question and Answer, with options to send verification code via email or SMS. Below this, a series of icons are shown with labels like "Live View", "Previous/Next Interface", "Human Detection", "Face Detection", "IPC Parameters", "Channel Status", "Display Settings", "Network Settings", "Hard Driver Status", "Version Information".

Tips:

• a. If you don't want to set "Safety Question", please press the “Esc” button on the NVR front panel to skip this step.
• b. If you forget the password you created, you can reset it by answering the safety question, or reset via APP.

2.3 Reset Password

If you forget the password or the system comes with a factory default password, please follow the instruction to reset it.

1. In the “SYSTEM LOGIN” interface, click on "Forgot password" / "Forget Answer?".

Screenshot of the "SYSTEM LOGIN" interface with the "Forgot password" button highlighted. Below it, a "Safety question" interface is shown for answering questions to reset the password.

2. If the system was set up to reset password via Mobile APP, you will see these bar codes on the screen.

Screenshot showing two QR codes labeled "CAPTCHA" and "APP".

3. Download mobile APP “XMeye Pro”, register an account and login. As for how to register an APP account, please refer to page 18-19.

4. Use the APP to scan the “CAPTCH” QR code; it will generate a CAPTCHA code. Input the code and follow the prompt to reset password.

Screenshot showing the "XMeye Pro" app interface with options to select "Smart Device", a search icon ?, and a zoom icon ➕.

Tips:

If you are unable to scan the QR code, or can't get CAPTCH code successfully, please screenshot it and email us at Love@Hiseeu.com.

2.4 Setup Video Recording

2.4.1 24/7 Video Recording

Before you start: The system was setup for 24/7 continuous recording as default settings, with motion detect recording checked.

Please navigate to Main Menu → Record Config.

• Week: All
• Period: 00:00 - 24:00
• Regular: Normal Recording
• Detect: Motion Detect Recording

Screenshot of the "Record Config" interface showing settings for recording schedule, channel, period, and type (Regular, Detect).

2.4.2 DIY Recording Plan

To make hard drive works effective, you can customize the recording plan for each camera individually.

For example, channel 3 only needs to be recording during Saturday, from 8:00 to 18:00 when motion (human) detected.

• A. Channel: 3
• B. Week: Sat (Saturday)
• C. Period: 08:00 – 18:00
• D. Detect: Checked

Remember to click on “OK” to save the settings.

2.5 Video Playback

2.5.1 Common Playback

1. Right-Click Mouse, click on "Playback", or navigate to Main Menu → Playback.

Screenshot showing the main menu options with "Playback" highlighted, and a grid of icons representing different functions.

2. Select Channel, Period, date, then click “OK”.

Tips:

• a. Green: Regular Recording
• b. Red: Alarm Recording
• c. You can also double-click the mouse on the time bar to locate the recording quickly.

2.5.2 Smart Playback by Face Detected

Before you start, please make sure the face detection was enabled. (Refer to page 27)

1. Right-Click Mouse, hit “Playback", or go to Main Menu → Playback → Face Search.
2. Select Channel and date, click “OK”.
3. Click on the face detected to playback the particular video.

Screenshot of the playback interface showing a timeline with recorded segments, playback controls, and a calendar for selecting dates.

Playback Controls:

2.6 Video Backup

1. Insert your USB device to NVR's USB port.
2. Right-Click Mouse, navigate to Main Menu → System → Backup.

Screenshot showing the main menu options with "System" and "Backup" highlighted.

3. NVR will detect available USB device, click "Backup". If your USB device didn't show up, click "Detect".

Screenshot of the "Backup" interface showing detected USB device information (e.g., "29.51 GB 30:00 GB Null") and buttons for "Backup", "Detect", "Start", "Cancel".

4. Select Record Type → Select Channel → Set the Time → Click Add.

Screenshot of the backup configuration window, showing fields for Type, Channel, Start Time, End Time, and a list of added records.

5. Select the video files → Choose "Backup format" → Start. Please choose "MP4", it's compatible with most video players.

Screenshot of the backup interface showing a list of video files with details like Channel, Date, Start Time, End Time, Stream, and Size. An option to select "MP4" as backup format is visible.

2.7 Rename the Camera

Camera's default name is “AI CAM”, you can change the camera title as you like. Please right-click mouse and navigate to Main Menu → System → Display → Set.

Screenshot of the "Display" settings interface, showing fields for Channel Title, Time Display, Resolution, Device SN, etc., with an example of renaming channels.

3 Access via Mobile APP

3.1 Internet Connection

1. Please connect NVR box to Router by Network Cable.
2. Right-Click Mouse, Navigate to Main Menu → Network → Enable DHCP.

Screenshot of the "Network" settings interface, showing DHCP Enable option.

3. Click on "Net Service". If the "Cloud Status" shows "connected", means NVR is online. Click "OK" to navigate to the next step.

Screenshot of the "Net Service" interface showing status indicators like "NI", "EMAIL", "IP OLTER", "DONS", "FTP", "UPNP", "Cloud Status" (showing "Connected").

※ If the "Cloud Status" shows "Probing DNS", please reboot NVR device by pressing the ON/OFF button. If the problem remains, please contact the vendor.

4. Please navigate to Advanced → Version. Make sure "Nat status" is "Connected". The "Serial Number" and the QR code is required when you add device on APP or PC Client.

Screenshot of the "Version" information screen showing System Build Date, Version, Serial Number, and a QR code.

3.2 Download and register an APP account

1. Download "XMeye Pro" from APP store or Google Play. Or scan the QR code to download it.

Two images are displayed: one is an icon representing a camera labeled "XMeye Pro", and the other is a QR code labeled "Scan QR code".

2. Tap on "Sign Up" to register an account by Email or Mobile Number.

Tips:

• a. You can tap on "Local" for quick login without registration. In this situation, you can still have live view and playback, but not able to receive motion detect alarm messages.
• b. If failed to receive the verification code, please contact our customer service.

Screenshots showing mobile app login options ("Local", "Sign Up") and the "Add Device" screen where "NVR" can be selected.

3. Follow the prompt to create your user name and password in the APP and login.

4. Tap on "Add Device” or “+” Select “NVR”.

5. Fill out device information:

Device Name: Name Your Device as you like.

Device Serial Number: Please navigate to Main Menu → Advanced → Version. Input the NVR serial number manually or scan the QR code. (Refer to page 18)

User Name and password: Input the user name and password that you created for the NVR. (Refer to page 08)

Screenshot of the "SYSTEM LOGIN" interface for entering credentials.

4 Access via PC Client

PC Client Download Link:

• Windows: https://download.xm030.cn/d/MDAwMDE0OTM=
• Mac: https://download.xm030.cn/d/MDAwMDA2NDA=

Any questions, please email customer service.

1. Download PC Client "VMS" and install it.

2. Login with default User Name and Password. Click “SIGN IN”.

Default User name is: admin

Default Password is: admin

Screenshot of the VMS PC client login screen with fields for User Name and Password, and a "SIGN IN" button.

3. Navigate to "Device Manager".

Screenshot of the VMS PC client interface showing the "Device Manager" section with various icons for device management.

4. Manual Add.

Screenshot of the VMS PC client "Manual Add" interface, showing fields for Device Name, IP Address, Port, User Name, Password, and buttons like "Save", "Cancel".

Device Name: Name Your Device as you like.

Device Serial Number: Please navigate to Main Menu → Advanced → Version. Input the NVR serial number manually or scan the QR code. (Refer to page 18)

User Name and password: Input the user name and password that you created for the NVR. (Refer to page 08)

5. Navigate to Home → Live View, double-click the camera for live view.

Screenshot of the VMS PC client "Live View" screen, showing multiple camera feeds in a grid layout.

5 Setup Motion Detection

5.1 Enable Human Detection

1. Please right-click mouse navigate to Main Menu → Alarm → Intelligent Alert.

2. Select Channel, check “Enable” and “Human Detect”.

• "Motion Detect": Will activated whatever object captured (like leaves or rain).
• "Human Detect": AI humanoid detection, can minimize false alarm, reduce false alerts.

3. Please enable "Mobile Reported"; it will alert you with screenshot via APP when motion detected.

Screenshot of the "Intelligent Alert" settings interface, showing options for Channel, Enable, Sensitivity, Human Detect, Motion Detect, and Mobile Reported.

4. Log in to the mobile APP “XMeye Pro”, navigate to “Event” → Settings → Allow Notifications.

Screenshot of the mobile app settings showing "Alarm Push" and "Allow Notifications" toggle.

5.2 Enable Audible Warning

5.2.1 Enable audible warning for camera

IPC Activation: Click on "Set" to enable "Alarm Sound".

Screenshot of the "Intelligent Alert" settings, showing the "IPC Activation" section with a "Set" button to enable "Alarm Sound".

5.2.2 Enable audible warning for NVR

A. Please connect NVR to monitor by HDMI Cable.

B. Please make sure the monitor has built-in speakers.

Screenshot of the "Intelligent Alert" settings, showing options like Channel, Enable, Sensitivity, Human Detect, Motion Detect, Voice Prompt, and Alarm Sound.

5.3 Customize Arming Setting

1. To reduce false alarms, you can adjust the sensitivity and schedule the arming period.

Screenshot of the "Intelligent Alert" settings, showing sensitivity adjustment and scheduling options.

2. DIY alarm area and rule:

Rule: click on "Set".

A: Region Intrusion Alert

Will only alert when someone entered a certain area.

Diagram showing an outdoor scene with a red polygon drawn to define an alert area, and an AI CAM label.

B: Tripwire Alert

Will only alert when someone crossing the line.

Diagram showing an outdoor scene with a red line drawn across a path, and an AI CAM label.

5.4 Turn on/off Face Detection

1. Please right-click mouse and click on "Face Detection" to enable or disable face detection on the home screen. After enabled, the face detected will be listed on the right side.

Screenshot showing the main menu with "Face Detection" highlighted, and a separate panel showing detected faces.

2. Please navigate to Main Menu → Alarm → Face Detection. Select a channel and enable it.

Screenshot of the "Face Detection" settings interface, showing options for Channel, Enable, Period, and Rule.

3. If you want to disable “Face Detection", Please navigate to Main Menu → Advanced → Version → Device Info. Uncheck “Enable face detection".

Screenshot of the "Device Info" screen within the "Advanced" settings, showing a checkbox for "Enable face detection".

5.5 Turn on/off Camera Spotlight

Please note: Only certain models support spotlight.

1. Please right-click mouse and select "IPC Param".

2. Day/Night Mode:

• 1) Star Light Infrared: Not available now.
• 2) Full Color: Not available now.
• 3) Black and White: Always black and white during the day and night.
• 4) Smart Alert: Spotlight will turn on when motion detected at night. Colorful during the day, black and white at night.
• 5) Intelligent Variable Light: Spotlight will always turn on at night. Colorful during the day and night.
• 6) Smart Infrared: Colorful during the day, black and white at night.

Screenshot of the "IPC Param" settings, showing options for Day/Night Mode like "Star Light Infrared", "Full Color", "Black and White", "Smart Alert", "Intelligent Variable Light", "Smart Infrared".

6 Add New Camera to NVR

Before you start:

1. Please connect the camera to NVR box by Ethernet cable, make sure the camera is powered on properly.

A: Blinking indicator light.

B: Red color infrared light when cover the photocell.

Two images showing camera connection ports. One highlights a blinking indicator light on an Ethernet port. The other shows the front of a camera with infrared LEDs visible.

2. Right-click mouse and click on "Quick Set" (Or Channel Set). NVR will detect and connect camera automatically.

Screenshot showing the main menu with "Quick Set" or "Channel Set" highlighted, and a network configuration screen showing detected cameras.

3. If the camera still not connected, please manual add as below.

• a) In the second box, if the camera status is “offline” or “Wrong user name or password", please click “X” to delete it first.
• b) Click "Search", NVR will search camera under the same network and display it in the first box.
• c) Select the new camera's IP address, click on Network → Auto Assigned → Ok. (To make sure camera and NVR are under the same IP segment, NVR will auto assign IP address).
• d) Select the camera again, click “Add”.
• e) After configuration successful, click "Apply" to save settings, then click "Exit".

Screenshot of the "IP channel" settings showing IP address, subnet mask, user name, password, and options for "Auto Assign", "Add", "Apply", "Exit".

7 Restore to Factory Setting

Please right-click mouse and navigate to Main Menu → Advanced → Restore.

Screenshot showing the "Restore" menu with options like "Restore Default Settings" and "Restore all configurations to factory status".

If our product didn't meet your expectation, and you want to return it, for your security concerns, please help restore factory settings before returning. It will erase your personal information (password, footage, email, etc.).